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  • geodude
    Contributor - Level 1
    2020-01-25

    How do you get support for TC Helicon products?  They seem completely unresponsive via tickets.

    0 199
    • geodude
      KenMitchell

      Hi @geodude , 


       


      Welcome to the community.  The ticketing system has been fubar for months now.  It usually takes days and sometimes weeks to get a response.  To be honest, I'm not sure it's TCH's fault. It seems to be across all Music Tribe companies so I suspect it's more of a systems problem.  You might be better off to ask your questions here.  Of course, for warranty and repair you're stuck with the CARE portal. 


       


      Ken

      • January 25, 2020
    • geodude
      TCH-Rob

      Hi @geodude ,


      I'm currently TCH's primary support person; you're free to ask me any questions you need to here. Currently our ticket system is in the process of being fixed, as we're having some website issues, so this forum is the best place to get support from us! 


      Hope this helps, let me know if you have any questions I can help you with!  

      • January 27, 2020
    • geodude
      KenMitchell

      Thanks Rob and welcome.  Do you mind if we tag you when we find posts that are TCH related?  Also, are you covering the gaming stuff like GoXLR as well? 


       


      Thanks again, 


      Ken

      • January 27, 2020
    • geodude
      Uhu1

      Hallo, ja seltsam, ich versuche auch eine Antwort auf m er eine Frage gelöst zu bekommen aber ich finde keine Telefonnummer oder Adresse um Antwort zu bekommen! 


      Ich will nur wissen sie ich das stereo aux in to guitaroutputs stereo Routen kann??? Aber ich finde keine Antwort hier. Wisst ihr was ich tun muss?

      • January 29, 2020
  • TonyFry
    Contributor - Level 2
    2020-01-25

    I'm experiencing an annoying problem that I'm sure has a simple fix, but I must be too much of a dummy to find it. 
    I created a loop, and saved it to a specific location. Now, when I switch the VL3 off and back on again, the loop appears in EVERY preset. Doesn't matter how many times I delete it, it keeps coming back. It's driving me crazy. Anyone out there know how to help this simple idiot please??

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    0 152
    • TonyFry
      PetGerbil

      When you delete the loop, you have to save it empty. (not the preset. save in the loop section.) So it'll stick.


       

      • January 25, 2020
    • TonyFry
      TonyFry

      Ok. Thanks for that. Seems a bit of a "workaround" but if that what you've got to do to make it work.............


      I've been using the looper on the fly up to date, but now want to save some specific loops for use in a live performance. Is this not possible given how you only appear to be able to save the last loop you did? Or am I being stupid again??

      • January 25, 2020
    • TonyFry
      PetGerbil

      Heh. Doing it that way has the advantage of being able to turn the machine on when you have a quick idea that you wanna try out, you only have to delete what ever loops there and start recording. Safe in the knowledge that what ever was there, will be there the next time you turn on.


       


      If you go to the "Utility" section when you're in the Looper section. (The bit where "Save" is)


      If you look in the bottom left corner of the display, you'll see it say "slot1" If you press the "Up" footswitch on the VL3 that'll take you to the next slot. (You'll see an up and down arrow symbol above it.)


       


      (This only works in the "Util" menu,( If the Arrows are there above the slot number) If the arrows aren't there,then you'll change the preset..which can be confusing if you're not expecting it. )

      • January 25, 2020
  • Mickeyme91
    Contributor - Level 1
    2020-01-24

    Hi all, I`m having issues on overdubbing on a loop.

    When I overdub I cannot hear the previous loop anymore, even if I overdub at a very small volume.

    If I overdub not playing anything the previous loop si muted..

    What am I doing wrong? It was going well before.

    Thanks!

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  • gusring
    Contributor - Level 1
    2020-01-23

    Hi TC Helicon!

    I really love my Voicelive 3 and it suits my needs for performing live perfectly with all functions for guitar and vocals. I am having an issue with it though which makes me think of maybe having to let the unit go and change to something else.

    The guitar channel has this hum/hiss on it which won't seem to go away. I have checked both xlr out and jack out into both an amp, my studio monitors and headphones and the hum/hiss is still there. I have tried all possible gain settings, change phase, check that phantom power is off, tried ground loop button (makes no difference), tried putting the cables through a linebox with activated ground loop button. Nothing makes a difference, and it's so sad because I really love this unit but this makes it unusable for me. Could you help me out in any way to fix this issue? Would be greatly appreciated.

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    0 212
    • gusring
      TCH-Rob

      Hi @gusring , 


      The first thing I would do is double check that the noise isn't coming from any of your guitar or cabling; if you haven't already I would plug your guitar directly into an amp to make sure your cables/the guitar aren't causing any issues. Often a bad cable can introduce noise or unwanted hum into a signal chain. 


      If you've already done that, it may be worth getting in touch with our care team! Your guitar channel shouldn't be making a hum (unless you've got single coils and the input gain is very high) and they should be able to help you fix it. You can create a care ticket at www.musictribe.com under the support tab. 


      Hope this helps, let me know if you have any further questions!  

      • January 23, 2020
  • Wendy
    Contributor - Level 1
    2020-01-22
    I use a preset on my unit for harmonies on a particular song. There are layers of vocals that repeat during part of the song behind the lead vocal.. Is there a way to create a loop and save it as part of a preset that can be activated and deactivated in different parts of the song during a live performance? If sis there a way to keep it on time with the band without a click track? I would love to see a video where they used loops in different ways.
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    0 80
  • lightison
    Contributor - Level 1
    2020-01-22

    Hello,


    I've been trying to contact TC Helicon Support for days. I encounter an error every time I try to submit a service ticket.

    I bought a Voicelive 3 used on Reverb in July. The control knob is busted off with the shaft inside it. Fella that sold it claimed it was a mainly cosmetic issue that did not interfere with the unit's functionality. That was true, at first. Settings could still be adjusted by pressing the knob into the unit.

    That no longer works, meaning I can't adjust many settings. I can't reset the unit to it's factory default because I can't use the knob. I've been trying to get in touch to get a quote for replacing the knob or some kind of workaround if it exists.

    Can someone please help me, with a quote for repair or with contact information for an actual person or technician? I'm now stuck with this unit that is at once mostly functional and basically useless to me. I'm in Erie, Pa. Thanks in advance.


    Best,

    Elliot

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    0 407
    • lightison
      TCH-Rob

      Hi @lightison , 


      Our support system was having some issues this month but it should be working now. If you create a care ticket under the "support" tab on www.musictribe.com it should allow you to create a ticket. 


      Hope this helps, let me know if you have any further questions!  

      • January 24, 2020
  • Chris_Lenois
    Contributor - Level 1
    2020-01-21

    1) Is it possible to connect the Harmony Singer stompbox to a PA that does NOT have phantom power? 

     

    2) Is it possible to use the Harmony Singer stompbox without also connecting it to a guitar? 

    0 111
    • Chris_Lenois
      TCHelicon-Tad

      24v Phantom Power is always on when using the Harmon Singer device. This will power condenser mics but will not affect Dynamic Mics. So, you should be able to plug it in fine. 

      No, you don't need a guitar. The guitar is there to help identify natural harmonies that can work in-key with your guitar, without the guitar, it will function manually based on the settings you have on the device. It's just a little something special we built into the product, but not necessary. 

      • January 21, 2020
    • Chris_Lenois
      kiskadar69

      2.Because the Harmony Singer does not allow you to manually select a scale, you cannot use the Harmony function if you do not connect an instrument. The Tone and Reverb functions are still available.

      • January 24, 2020
  • Crimso23
    Contributor - Level 2
    2020-01-20

    I cannot figure out how to print the preset list in Voice Support 2. There must be a way. It's very **bleep**bersome to scroll through the list every time I'm looking for a preset. I know I can add presets to my favorites to make scrolling easier, but I'd also like to explore other presets (without scrolling). 

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    0 122
  • nitsirkpp
    Contributor - Level 2
    2020-01-20

    When in midi notes mode, the harmonies on my VL3X will sometimes shift sharp or flat. Humanization is off, I'm holding notes on my midi keyboard, and as soon as my voice moves, the harmony notes shift out of tune. The harmony notes that sound sholud reflect what I'm playing on my midi keyboard, not what I'm singing. Why is this happening?

    (view in My Videos)

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    0 276
    • nitsirkpp
      TCH-Aaron

      Hi and welcome to the forums, @nitsirkpp !


      A very good find and thank you for the great video demonstration. You've actually managed to confound us here at the office!


      With the Male Notes mode you're in you should be hearing the same 4 notes that you're playing, yet we only hear the lowest note. Something like this may happen in 4Ch Notes mode and if your were to hit the lowest note first on the keyboard however that would not explain the tuning adjustment.


      The tuning adjustment you're hearing would be consistent with NaturalPlay or Key&Scale mode as there are three temperents to choose from; Equal, Just, and Barbershop. I can produce a similar tuning adjustment when playing the came Db chord and singing Eb to F as you are by selecting only Bass Voice. But again, you're not using this mode.


      Does this happen if you switch the Harmony mode to say Female Notes instead of Male Notes? Do you have any other keyboards or a computer that you could send the notes from?

      Again, I'm not sure why you're not hearing all the voices. I'm hoping we can find the issue and avoid a factory reset. Let me know what you find.



      Best Regards, 
      Aaron


      • January 21, 2020
    • nitsirkpp
      nitsirkpp

      Hey Aaron,


      The issue is not that all four harmony voices are not sounding - they are. The issue is that the tuning of the harmonies is shifting around as my voice shifts. As you said, this shouldn't be happening in Notes mode - the Helicon voices should remain static as the notes I'm playing on my midi keyboard are static. I've tried this with Female voices, and with another midi keyboard, and the same thing happens.

      • January 22, 2020
    • nitsirkpp
      kiskadar69

      Maybe it's caused by a faulty Pitch Bend wheel. For VoiceLive 3, set the MIDI / Pitch Bend Range parameter to 0.

      • January 24, 2020
    • nitsirkpp
      TCH-Aaron

      Ha, shoot, I see now I wasn't listening hard enough. The 5th and two octaves above were tough to pick out! So that eliminates VL3 being somehow stuck in NaturalPlay or Key&Scale mode, and therefore temperment being the issue.


       


      I copied your settings that I could see and tried it with a factory-reset VL3x but the pitch stayed stable.


      We also thought perhaps a faulty pitch wheel. But the harmony moves with your sung note and even if the pitch wheel was out of calibration the pitch should stay constant. 


       


      Could you try moving the Smoothing parameter value up to 100% and then back down to 0% to ensure it's really doing what it's supposed to do. At 0% harmonies are fully pitch corrected. an 100% harmonies have no pitch correction. It's a very confusing parameter, barely talked about in the manual.


       


      Lastly, are you able to connect the VL3x to a computer with VoiceSupport 2? If you could export send me a backup All Presets and Setup Data then I'll load it on a VL3x here at the office for further troubleshooting.


      Best regards,


      Aaron

      vl3backup.PNG
      • January 28, 2020
    • nitsirkpp
      nitsirkpp

      Hey Aaron, thanks for helping with this and sorry it's taken me a minute to get back. I got a new keytar, thinking it could be the issue, but nope - still happening. I exported the patch that's being funky - how can I send it to you?

      • February 18, 2020
  • Yoimetal
    Contributor - Level 1
    2020-01-17

    Hola tengo un voicelive 2 y me gustaría sabér cómo podría usarlo para distorsión de voz tipo screaming y guturales o si hay algún otro más indicado para ello

     

    graicas

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