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  • New
    Newcomer - Level 1

    I found another post that touched on this but had no solution.  I love the sound of the adaptive EQ on my voice. The problem is, whenever I play harmonica the tone adapts to it.  When I start back singing the voice is really muddy for half of the verse.  Is there any way to lock or save the adaptive tone settings so they no longer change once you like the sound?   Another reason this would be helpfull is in Live band situations.  My vocal sounds great durring sound check but once the band kicks in I can hear the EQ and compression settings changing. 

    0 21
    • ronross
      kiskadar69 I don’t think adaptive EQ could be locked. Use manual EQ mode (TC-Helicon VoiceTone Correct, VoiceTone Correct XT, VoiceLive 2, VoiceLive Rack, VoiceLive 3).
      • Mar 11
    • ronross
      kiskadar69 Which TC-Helicon processor are you using now?
      • Mar 11
  • New
    Contributor - Level 1


    I am able to record the dry vocal and separate midi piano tracks on Protools via USB however is there a way to record the harmonized vocal track by itself. One other question, I have a prerecorded vocal and I wish to add a harmony track to it , is it possible to do so?

    Any assistance would be greatly appreciated.

    0 14
    • Wineoh52
      Wineoh52 I should have mentioned it is with a perform VK
      • Mar 9
    • Wineoh52
      Wineoh52 My apologies some more information. I am recording into a Clarett2Pre.
      • Mar 9
    • Wineoh52
      PedroRodrigues Hi Wineoh52 regarding your question about how to add a harmony track to a pre-recorded vocal, I would suggest that probably the best option may be by interfacing the Perform VK with a DAW via USB, please see below:
      There are 4 inputs and 8 output channels for USB audio in PERFORM-VK.
      A driver is required for both USB audio AND MIDI use.
      It can be found at

      USB IN
      CH 1 Backing Track L
      CH 2 Backing Track R
      CH 3 Dry vocal in
      CH 4 NaturalPlay IN
      If no signal is transmitted to the product on USB audio channel 3, the product will use analogue in for the voice input.
      So, you could use channels 1&2 to input stereo tracks from your DAW but sing into the product via your mic.
      Please note that channel 1&2 input is NOT passed to the USB outputs, but IS passed to the Main analogue outs.
      If you use a computer for backing tracks, they will get sent analogue to the PA. Volume control for those tracks happens at the computer.
      NaturalPlay IN is not connected to the audio output. It is used only for NaturalPlay chord input. This is intended to allow you to use a “guide track” for NatualPlay that you may not want heard in the mix. It could be dry guitar chords or piano chords, with different voicings or placement in order to create your desired harmony output.

      USB OUT
      CH 1 L processed vocal, Keyboard/ Aux in (same as what is on main outputs, less the audio received on USB in
      CH 2 R processed vocal, Keyboard/ Aux in (same as what is on main outputs, less the audio received on USB in 2
      CH 3 Dry Voice input
      CH 4 Not used
      CH 5 Dry INST IN R / Aux L
      CH 6 Dry INST IN R / Aux R
      CH 7 Harmony Voices L
      CH 8 Harmony Voices R

      Regarding your question about the separate midi piano tracks please consider that the
      PERFORM-VK responds to Control Change (CC), Program Change (PC) and MIDI Tempo (not MIDI Clock) information.
      To block incoming CC and PC messages, hold the Set button while powering on.
      Please note that data will still be accepted in this state.
      For convenience, we have mapped many PERFORM-VK CC’s to the Behringer UMA25s controller keyboard.
      The “UMA25s Mapping” column shows the button or control on the UMA25s related to each control.

      MIDI PC Messages
      The product’s 3 presets correspond to Program Change Bank 0: 125, 126, 127

      MIDI CC List
      The following chart shows a list of all available control changes.
      The MIDI channel can be set by holding the Set button and pressing a note on a connected MIDI keyboard.
      The MIDI channel on which this note was sent will be used as the MIDI receive channel.
      • Mar 10
    • Wineoh52
      Wineoh52 Thank you so much for the information some is above my pay grade(lol) What has confused me is the inability to select the USB Out channels in Protools. I am able to do so in Garage Band. Please see the images below.
      • Mar 10
    • Wineoh52
      Wineoh52 Protools
      • Mar 10
  • New
    Newcomer - Level 1

    Was wondering if there's an easy way of searching for (or modifying from another) vocal effects by song name (when it's not found in the app, that is). In specific, the highly synthesized part at the beginning of Earth Wind & Fire's Let's Groove "We can boogie down, down upon down, the boogie down, down upon..." and also Kid Rock's hardtune on Only God Knows Why.

    0 17
    • DanStelluto
      PedroRodrigues Hi DanStelluto please consider that the only beaming process available for this unit is the one stated below Your Perform-V also has the ability to “beam” or import a Preset sound to each of the 1, 2, 3 buttons.
      The imported Preset can contain up to seven effects:
      HardTune (pitch correction)
      Modulation (chorus, flange etc.)
      There are two ways you can import a Preset.

      First using the Preset app First, you can use your smartphone and our Preset app to “beam” a Preset into Perform-V.
      Simply press the button for the Preset location
      (1, 2 or 3) that you’d like to assign the Preset to.
      Then, follow the instructions in the app to
      send the Preset data to your Perform-V.
      Download the Perform-V Preset app here:
      Play Store:
      Apple Store :

      Second is by using VoiceSupport
      Second, you can use our VoiceSupport application (available for Microsoft Windows and Apple OS X).
      Install VoiceSupport on your computer.
      Connect your computer via USB to your
      You can now add Presets by drag & drop from
      our available online libraries.
      Download VoiceSupport here:|en)
      • Mar 9
  • New
    Newcomer - Level 1

    I am trying to load my first backing track

    I have a fat32 formatted empty usb. I hsve converted my wav backing track yet my vl3x does not see usb. It just says 

    If usb drive inserted tab away and back to refresh

    0 27
    • JdL500900
      PetGerbil Can you try a different stick. ? Some sticks just don't work, no-matter what you do. I've got one that doesn't work, I tried all the tips and suggestions to get it to work but no-go. Everything else can read and write to it. But the VL3 just says "Nope!" (well, more precisely.. "What stick ?"...perhaps it thinks it's Nelson,..."I see no sticks!" :D )
      • Mar 6
    • JdL500900
      PedroRodrigues Hi,JdL500900 please consider that the USB flash drive needs to be formatted using the FAT32 file system. NTFS, HFS+ (the OS X file system) or other file systems cannot be read by VL3X.
      Instructions for formatting a USB flash drive with FAT32 can be found here:

      Your VL3X can only import MP3 or WAV audio files. (16 bit 48KHZ)
      Insert the USB flash stick into your computer and drag/drop your Backing Tracks onto the drive. You can also use a file manager application.
      Make sure to copy all audio files to the root directory of the flash drive. That means you should not put audio files into folders or subfolders. Your VL3X will not find these files.
      Insert the USB flash drive stick into the USB Host Port on VL3X.
      Your VL3X will recognize all valid audio files in the root directory of the flash drive and make them available for import.
      Press the Store button once.
      Use the arrow buttons below the Control Knob to navigate to the TRACK IMPORT tab.
      • Mar 10
  • New
    Newcomer - Level 1

    How to I turn on phantom power on  TC Helicon Voicelive?

    I've been using this voicelive for 6 years now. I used to have phantom power awhile back with a Shure condenser mic. I just bought a Sennheiser e965 which requires phanton power. I did a firmware update and now I don't have phantom power and can't find how or where to get it.

    0 12
    • Tunes
      kiskadar69 VoiceLive 2: "Setup Menu", "I/O Tab", "Phantom" turns 48V phantom power on and off for use with condenser microphones.

      VoiceLive 3: To enable Phantom Power, press SETUP and navigate to the INPUT tab using the < and > buttons below the large control knob. Find the Mic Type parameter and change it to Condenser. Press SETUP to exit.
      • Mar 6
  • New
    Contributor - Level 2


    I have a question about routing of the AUX in on the VoiceLive 3: the AUX input is mixed to the vocal channel output, and I have hooked up a few synths to a mixer and run them thru the AUX in and... they come out my vocal channel on the mixing board :-/.

    Of course it would be *way more convenient to NOT have them going into my vocal channel on the board: Is there anyway to route the AUX in to something other* than the vocal out? I’m hoping for either the phones out (and turn everything else OFF in that channel *and turn the AUX out *off in the vocal out) or route it thru the monitor out...

    Any suggestions appreciated!

    0 17
    • TimRideout
      TimRideout The complication arises when I'm using the LOOPER specifically:I can record the AUX to the looper, but its loop comes out the MAIN (vocal) channel. IS there anyway to have the looped AUX come out the AUX channel?
      • Mar 8
    • TimRideout
      PedroRodrigues Hi TimRideout, you are correct, the only option will be to set the levels of Aux signals to Off if you wish to remove the signal from the XLR outputs and only use them over your headphones or IEMs.
      I hope this helps
      • Mar 10
  • New
    Newcomer - Level 2

    I'd like to use a product to enable me to harmonize through my Korg PA700.

    0 13
  • New
    Contributor - Level 2

    I'm trying to purchase a new Play Acoustic.  Seems like none are in stock anywhere in the US.  Does anyone know when Helicon will be shipping More to their dealers?



    0 22
    • cableman
      DavidKnighton Hello cableman,
      Sweetwater is the sole distributor now for RETA products. We can't provide logistical answers for product availability, but Sweetwater should be able to.
      • Mar 4
    • cableman
      Smith1961 I live in central Pennsylvania, and have been trying to get the same answer. Customer inquiries don't seem to be a priority. I am thinking about looking into a different brand to process my acoustic and vocals. Good luck.
      • Mar 7
  • New
    Newcomer - Level 1

    I upgraded to voice live rack from a voiceworks rack unit.  I control all of my devices with MIDI .

    On the voiceworks, I was able to use MIDI continuous controller messages to select whether the harmonies would be controlled by scale or by MIDI input. 

    On the Voice Live, this appears to be a choice made in the global setup, and I see no MIDI CC command for changing this. I do see a CC for selecting what scale to use if the harmony option is already set to scale, but I have a number of songs that rely on MIDI input for the lead or harmony, and I can't stop between songs to change a global paramerter.  Surely there is a Continuous controller dedicated to this task??

    Please let me know what my options are... I'm hoping I am overlooking something obvious. The inability to change between MIDI chords and predefined scales as a means of controlling harmonies  on a song by song basis, without having to manually edit global settings would be a deal killer for me.


    0 22
    • PATMARR53
      PedroRodrigues Hi PATMARR53 Please consider that when it comes to MIDI-controlled Harmony and Hardtune you can sample the many presets that feature the Harmony and Hardtune effects.
      Load a preset with one or both of these effect buttons lit.
      Now you can play a song on your keyboard while singing and hear how the effects adjust musically as you play the different chords in your song.
      As each chord is recognized, the LCD display will briefly show “NP” meaning NaturalPlay.
      The factory presets that have the word “Notes” in their names (presets #217-238) operate differently for both Harmony and Hardtune.
      These presets allow you to determine the pitch of the Harmony or Hardtune effects to the exact notes you play.
      The harmony notes will adapt to the octave of your playing where the Hardtune effect ignores it.
      The maximum number of harmony notes that will sound can be 4 or 8 depending on which preset you load.
      This in turn is due to whether Harmony Doubling is activated in the HARMONY tab of the EDIT menu.
      In chords without a clear third, VoiceLive Rack will assume a major chord, so when you play in a minor key, and as a general rule, you should always include a third when changing chords.
      If you want to sing right at the beginning of your song, it’s important to play a chord just before you sing If you sing while playing a chord and then press the sustain pedal, you’re able to add a keyboard embellishment that doesn’t affect the harmony.
      Your mod wheel can be used to add or remove vibrato in harmony presets.
      To set key from the front panel,both harmony and Hardtune use the same key and this is set in the HARMONY edit tab.
      1. Load a preset with Harmony active. A good one to start with is #3 CLOSE UP 3RD.
      2. Hold the Harmony button.
      3. Set the KEY and SCALE parameters on the top line* to the key of your song.
      If these parameters are not visible, the NaturalPlay algorithm in VoiceLive Rack has recognized input from either the AUX IN, GUITAR IN or MIDI inputs and has configured itself to derive guidance from that input. In this case you can:
      a) Cycle the power off and on and ensure no connections are made to the inputs noted above.
      b) Set the GLOBAL NATURALPLAY parameter in the SYSTEM tab of the Setup menu to SCALE. This will disable the auto input sensing feature of NaturalPlay.
      I hope this helps
      Thank you
      • Mar 16
  • New
    Newcomer - Level 1

    Hello to everybody here. 

    The right side of my voice effect stopped working. (Only the right side).

    Can someone help me to find a lab or place that i can take it to check it out? Thecnical support never answer. 


    Please and thank you!

    0 21
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