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  • New
    TomDuane
    Newcomer - Level 1
    2022-01-07
    TC Helicon Play Acoustic Newbie - Need help with Guitar through headphones | Speakers and Monitors
    My question will show my ignorance of how this product basically works...
    Just bought it; my mixer and speakers aren't with me right now, so I wanted to at least tweak the guitar settings, by using the headphones.
    I'm getting a variety of crazy sounds; mostly no sound when I play softly, but eardrum-crushing volumes if I strike really hard. And it sounds distorted.
    So I'm thinking, is this an invalid connection type for the unit? i.e. does it need to also go into a PA/mixer, and have the mic connected, for the guitar to be properly heard?
    My thinking was that if there is a headphone jack on the unit, it gives you what the unit is producing, irrespective of other connections.
    Note that I'm positive it's not my guitar or cables (tried backups with the same result).
    Thanks in advance for any insight/help...
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  • New
    StuWebster
    Newcomer - Level 1
    2021-11-25
    Harmony v60/V100 - karaoke question :) | Speakers and Monitors

    Hi, 

    We are thinking of purchasing the Harmony v60 amp and wondering if the harmony effect will work for us if we plug our TV audio out into the guitar channel on the Harmony v60 amp. We were watching one of the YouTube videos on reviewing the harmony V 100 and it said that if you want to use the harmony feature on the microphone channel without using the guitar channel it's not going to sound as good. I guess the idea here is that the harmony a fact relies on what Khiva guitar is in.

    So my question is: has anyone played in an audio feed into the guitar channel (because TC helicon also makes a vocal processor "Preform-V" that bases it's harmony effect off the audio inputed track and we are wondering if the technology in the harmony V60/V100 is the same so we can do karaoke with it as well. 

    Thanks

    Stu

     

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    • StuWebster
      ChrisEdwards1 Hi StuWebster, as with the PERFORM V and Voicelive range the Harmony V60/100 can also detect chord information via the Aux input. It will always priorities the guitar input over Aux, however, in this instance when no guitar is being used and you are using backing tracks it is recommended to utilize the Aux input.
      • November 25, 2021
  • New
    JOHNRYAN
    Contributor - Level 1
    2021-09-17
    VL3X and FX150 as a monitor | Speakers and Monitors

    I want to use the FX150 simply as a monitor but not sure how to connect for this purpose.

    I'm currently going out of the VL3X mono output into a Bose L1, headphone jack to FX150 for Backing tracks, guitar out to Bose L1.

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    • JOHNRYAN
      PedroRodrigues Hi JOHNRYAN,in your case the best option will be to use a Mixing desk that will manage the Monitor signal and will send that signal to the Monitor Input on your VL3X via Aux Send so you can have that same signal being outputted via Monitor Thru to feed it to any monitor you would like.
      • September 21, 2021
  • New
    DonWishart
    Contributor - Level 2
    2021-09-15
    Voice Solo | Speakers and Monitors

    Hi, I am having some hissing noises from my Voice Solo after a stray glass of Whiskey.

    I have given to a local tech guy here in Australia but need some technical documents to be able to proceed in and detail.

    Trying to fill the details in to contact Helicon seems to be a huge effort as I don't have proof of purchase and other details they require before you can even send in a request for help.

    Just need some tech drawings....anyone???

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      Oldest
    • DonWishart
      Nigel67 Hi DonWishart. Unfortunately we are not permitted to send out schematics apart from to our Service Centres. I will send you an e-mail shortly to see if I am able to help you further. If you haven't received it in the next couple of hours, please also check your junk / spam boxes. Many thanks
      • September 15, 2021
  • New
    sellis67
    Newcomer - Level 1
    2021-08-31
    Voicelive play and monitors | Speakers and Monitors

    Last week we had our vocal pedals taken away because the sound guys said the pedals caused a monitor to blow. Do you guys have any experience with that? Can a vocal pedal blow a monitor? Is there any documented evidence of a vocal effects pedal blowing a monitor? To the contrary, can anyone provide me with supporting evidence that a vocal pedal couldn't possibly blow a monitor so that we can get them back in the club?

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    • 2 Replies
      Oldest
    • sellis67
      kiskadar69 1. Which vocal pedals are exactly?
      2. Turn off the EQ / compressor / deesser effect of the vocal pedals so the sound guy can adjust them to what he likes.
      3. The sound guy should receive not only the wet but also the dry signal so that he can better control what he returns to the monitor.
      4. It is a good idea to set the XLR outputs of the vocal pedals to microphone level (if possible).
      • August 31, 2021
    • sellis67
      kiskadar69 5. Automatic Gain Control:
      "The last thing any live sound engineer wants is something external to his desk effectively changing a mics sensitivity on its own before it gets to his gain trim. It's just going to wreak havoc with the stage monitor mix, potentially cause feedback and not to mention the FOH engineer having to correct what's been given to him all the time." (RogerBanks,2018.01.22.)
      • August 31, 2021
  • New
    pstoneman
    Newcomer - Level 1
    2021-07-27
    Voicesolo 300xt | Speakers and Monitors

    I bought a used  VoiceSolo300xt because all my other TCHelicon products have been great. Problem is the mic stand mounting insert is missing.  Could I buy one of those or is there something else I could use?  Thank you

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      Oldest
    • pstoneman
      WilliamR Hello, William from musictribe here. Please click on the support link above and create a service ticket, someone will contact you asap.
      • July 27, 2021
  • New
    Undercovers
    Newcomer - Level 1
    2021-07-25
    SingThing faulty (again) | Speakers and Monitors

    I have now bought 2 SingThings and both have the same major fault.

    Over the course of about 2 weeks all was good, BUT twice now when powered on/off - 50% self stored presets have disappeared!!!

    Once was my first attempt to gig with it.

    Before you bother to ask - Yes, I have reset all factory settings and made sure software is up to date, as recommened.

    As this has now happened to both SingThings that I bought, I really need an answer from TC Helicon/Behringer - what on earth is going on????   It seems like an internal battery problem.

    Has anyone out there got a clue?

     

     

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      Oldest
    • Undercovers
      Dale_M Sorry this has been your experience, please can we ask you to go to the support tab above and select Technical for us to assist you.
      • July 26, 2021
  • New
    ta2112
    Newcomer - Level 1
    2021-07-19
    TC-Helicon VoiceSolo FX150 Power Supply? | Speakers and Monitors

    A guy in my band has one of these but he lost the power supply for it.  Is it possible to buy a replacement, or does anyone know if there is a 3rd party power supply that will work?  I can't even find any specs on the power requirements!!

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    • 3 Replies
      Oldest
    • ta2112
      ChrisEdwards1 Hi ta2112, the originally supplied power supply for the VoiceSolo FX150 is of the following ratings:

      42.5V, 1.5A with a center-positive polarity.

      If you would like to check if we have stock of these please if not already done so submit a parts request ticket, this can be done by going to support at the top of the page and scrolling down to the parts tab.
      • July 19, 2021
    • ta2112
      ta2112

      Thanks for the information Chris. I submitted a ticket to the parts area but have not received a response yet.
      • July 20, 2021
    • ta2112
      ta2112

      This is the case number for the Parts Request: Case Number CAS-471408-K2R0M5
      • July 20, 2021
  • New
    Gaudelier
    Newcomer - Level 1
    2021-07-13
    VoiceSolo FX150 | Speakers and Monitors

    Hi, will VoiceSolo FX150 and other missing (Slovakia & middle Europe) products of yours available for purchase again or has the production been discontinued?

    Thanks!

    Gaudelier

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    • 2 Replies
      Oldest
    • Gaudelier
      DavidKnighton Hello Gaudelier,
      We are unable to provide logistical answers on this forum, specifically because our team is not involved with product distribution to our super partners. You will need to reach out to the regional super partner directly, or you can submit a PRE SALES inquiry using the SUPPORT tab at the top of the page.
      • July 13, 2021
    • Gaudelier
      Gaudelier

      Thank your, David!
      • July 14, 2021
  • New
    NickPallisgaard
    Newcomer - Level 1
    2021-07-09
    powerplug | Speakers and Monitors

    I need a new powerplug for my voice solo fx150 it seems impossible to find. It should have 42,5 vdc 1.5 a.

     

    can anyone help

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    • 1 Replies
      Oldest
    • NickPallisgaard
      DavidKnighton Hello NickPallisgaard,
      For spare parts, please submit a SUPPORT ticket using the tab at the top of the page. I'll also send you a DM with some info.
      • July 9, 2021
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