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  • New
    Contributor - Level 1

    Hi, is there a setting so that the harmoniser only activates when the pedal is depressed? (non latching)

    1 4
    • Hutchball
      kiskadar69 I don't think there is such a setting on H1. Maybe TC-Helicon will include it in a future firmware version.
      You can use the non-latching mode with these, for example:
      - TC-Helicon Harmony Singer (cons: fixed scales cannot be selected)
      - TC-Helicon Harmony Singer 2 (cons: fixed scales cannot be selected, pros: power input 9VDC =pedalboard friendly)
      - TC-Helicon VoiceLive Play plus Switch-3
      - TC-Helicon VoiceLive Play GTX plus Switch-3
      - TC-Helicon Play Acoustic plus Switch-3
      - TC-Helicon Play Electric plus Switch-3

      If you want to use the H1 anyway, here's a workaround:
      Step 1. Set the DRY/WET potentiometer of the H1 to full WET. This way only the harmony will appear on the XLR output. The H1 harmony function should always be On.
      Step 2. Plug your mic into some kind of splitter (active splitter, or a small mixer). The original vocal will be on one of the outputs of the splitter.
      Step 3. Connect the other output of the splitter to the XLR input of the H1, and enable this connection with a momentary switch.
      • Sep 23
  • New
    Newcomer - Level 1

    I have a Mackie mixer with 4 microphones going in. I want to use the line level effects out loop of gthe mixerinto a Skysurfer to add reverb to the voices. Does the Skysurfer accept line level input into the 1/4 jack or just guitar level input?

    0 6
    • Agoldini
      PedroRodrigues Hi Agoldini, thank you for your post, you are correct, the Skysurfer only accepts Guitar level on the input stage. As the typical line out connection offers an output impedance values from 100 to 600 Ω while the input stage of the Skysurfer must be used by a signal that offers a 350 KΩ via 1/4 JACK TS cable. In these cases I would suggest the use of a D.I. to allow to manage the impedance mismatch and avoid any issues.
      • Aug 23
  • New
    Newcomer - Level 1

    Hello i just get the Mac beach ball spinning when i drag the plugins to a channel in studio one, do i need to download other software? Thanks

    0 9
    • geedays61
      WilliamR Hello, Please click on the support link above and create a technical support ticket. One of our agents will contact you ASAP.
      • Apr 14
  • New
    Newcomer - Level 1

    I am looking for a replacement for the large data entry knob on a rack mount TC Helicon Voiceworks.

    0 25
  • New
    Newcomer - Level 1

    I need two new foot buttons.   Where can I find them?

    0 9
  • New
    Newcomer - Level 1

    Hello to all,


    My Voicelive 3 was once functioning but for some reason now I do not get output.  All cables are verified functioning and hooked up per the manual on dual mono. Also have input on the level meters but no output to the mixing board. I tried a factory reset but no luck. 


    Thanks for your feedback! 

    0 26
    • kiddz3
      Nigel67 Hi kiddz3. If you have done a factory reset without success, then the unit is probably faulty and in need of repair. I would advise submitting a ticket to the Technical Team who may be able to advise further and also help with getting your unit repaired. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • December 4, 2021
  • New
    Newcomer - Level 1

    In the middle or my show, my harmonizer lighted rings go off and the buttons don't work unless I  turn it off and back on. It happens repeatedly. 

    0 18
    • Landonwall1
      Dale_M We would advise performing a firmware refresh and see if the condition clears, if you are still having problems after this go to the support tab and raise a Technical ticket.
      • November 19, 2021
  • New
    Newcomer - Level 1

    I've been searching for hours to see if I can use a "mic mechanic 2" with my mission engineering power supply but with no real answers, it has (two 500 mA outputs) & (six 300 mA outputs). I know the appropriate TC charger delivers 670 mA but exactly how critical is this?

    0 38
    • MarkBeauregard
      WilliamR Hello Mark, It is important to run the mic mechanic 2 with at least 670mA. Any less won't damage it, but I cannot guarantee stable operation @ 500mA.
      • September 7, 2021
  • New
    Contributor - Level 2

    I like my VL3. but the size is a bit much for my pedalboard (I don't use the guitar effects). Is there another unit that has simular vocal effects, but is smaller? I like the 4 voice doubling and multi-voice harmonies. 

    0 44
  • New
    Newcomer - Level 1

    I have recently perchased a TC Helicon Perform-V and am unable to beam effects from the app.

    I have tried it so many times, with different devices and only managed to get it to work once but never again.

    I have now downloaded the voice support app for mac and am able to import effects to the unit via usb although voice support doesn't have as many preset options as the perform-v app does.

    Is there a way to get the beaming to work or can I get access to the full range of presets via a usb?

    Is this a common issue with this product or should I send it back for a replacement which works with beaming effects?



    1 1,238
    • RobF109
      ChrisEdwards1 Hi RobF109, in most cases beaming will fail due to distortion being added to the signal. If you have not yet done so we would recommend trying the beaming process with the phone's volume at around 60 - 80% full, at 100% it is likely to add distortion.
      If you are also using an iPhone 7 or above please also experiment with the positioning of the phone, generally beaming works best when the speaker at the top of the phone is used rather than the bottom one.

      If you are still experiencing issues after this I would recommend submitting a technical support ticket so we may gain a better understanding of your setup. To do this please go to support at the top of the page, scroll down to technical support and fill in the form.
      • June 21, 2021
    • RobF109

      Hi Chris. Thank you for your reply. I have tried it and it's still not working so I will submit a technical support ticket. Many thanks for your help. Rob.

      • June 23, 2021
    • RobF109
      neilpaolo I'm experiencing a similar issue - this time on an iPhone 12. I had an old iPhone 7 Plus and the beaming works perfectly.
      • October 14, 2021
    • RobF109

      I am having the same problem. Samsung 21 ultra. Just got my replacement and it still does not work.

      • December 23, 2021
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