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216,691 members
89,956 posts
  • New
    cableman
    Contributor - Level 2
    2021-03-04

    I'm trying to purchase a new Play Acoustic.  Seems like none are in stock anywhere in the US.  Does anyone know when Helicon will be shipping More to their dealers?

    Thanks

    Carl

    0 9
    • cableman
      DavidKnighton Hello cableman,
      Sweetwater is the sole distributor now for RETA products. We can't provide logistical answers for product availability, but Sweetwater should be able to.
      • Thu at 8:06 AM
  • New
    PATMARR53
    Newcomer - Level 1
    2021-03-03

    I upgraded to voice live rack from a voiceworks rack unit.  I control all of my devices with MIDI .

    On the voiceworks, I was able to use MIDI continuous controller messages to select whether the harmonies would be controlled by scale or by MIDI input. 

    On the Voice Live, this appears to be a choice made in the global setup, and I see no MIDI CC command for changing this. I do see a CC for selecting what scale to use if the harmony option is already set to scale, but I have a number of songs that rely on MIDI input for the lead or harmony, and I can't stop between songs to change a global paramerter.  Surely there is a Continuous controller dedicated to this task??

    Please let me know what my options are... I'm hoping I am overlooking something obvious. The inability to change between MIDI chords and predefined scales as a means of controlling harmonies  on a song by song basis, without having to manually edit global settings would be a deal killer for me.

     

    read more...
    0 2
  • New
    Kfir
    Newcomer - Level 1
    2021-03-03

    Hello to everybody here. 

    The right side of my voice effect stopped working. (Only the right side).

    Can someone help me to find a lab or place that i can take it to check it out? Thecnical support never answer. 

     

    Please and thank you!

    read more...
    0 2
    • Kfir
      JasonB81 Hello - the first step to look at is a firmware update via VoiceSupport 2. You will need to download the program and connect the device to your computer and run the updates within the app for the device.

      You can download the software here. https://www.tc-helicon.com/tchelicon/product?modelCode=P0DLT Let me know if this works and we can explore your support case more as well. Thankyou
      • Wed at 9:34 AM
  • New
    timagius91
    Newcomer - Level 1
    2021-03-02

    I'm wondering if anyone can give me any feedback on how the vocal harmonizer might work if running through a bass? Am concerned the quick changing notes and absence of playing a full chord would make the pedal struggle to work out the key that I'm playing in. 

    P.S I'm finding it really frustratting at the lack of direct contact with TC. Hope to hear from a representative about your product. 

    read more...
    0 8
    • timagius91
      WilliamR Hello, William from musictribe here. You could play bass, the workaround you could do is to create a preset and manually program in the key and save it to the preset. This way the voice live won't have to search for the note or guess what key you are in due to the lack of guitar chords being present. Feel free to check out the 7-minute mark of this youtube video to see how to do this.
      • Tue at 2:41 PM
      • TC helicon Voicelive Play Electric - running through a BASS??
        timagius91 Thanks William. So basically I'd need to set presets for every song I'm doing, do you think it would ever be manageable spontaneously/without pre-planning?
        • Tue at 4:29 PM
      • TC helicon Voicelive Play Electric - running through a BASS??
        WilliamR If you are playing bass lines with no chords, it may have a hard time figuring out the proper key. Unless you are only playing the root note while you are singing.
        • 1
        • ·
        • Tue at 5:29 PM
    • timagius91
    • timagius91
      PetGerbil There's an idea for your Dev team, make a pedal that squirts out a Midi chord from four programmable footswitches. So you could have switch one as say, Em. Switch 2 Dm(The saddest of all keys) etc.
      Big display as well. Bit like a reverse polyphonic tuner.
      • Wed at 3:52 AM
  • New
    sallyzito1more
    Newcomer - Level 1
    2021-03-02

    Hello, I am looking all over the country for a few units of  TC Helicon VoiceTone C1, and  everybody is reporting outof stock and on backorder. Is there a production issue happening? Will this product be discontinued?

    Although Sweetwater is saying they will get theirs in April, I've seen this happen before where the date gets pushed further and further into the future. Any information you have would be great.

    If this unit is being discontinued, I will look into other units.

    Thank you.

     

    read more...
    0 5
    • sallyzito1more
      PedroRodrigues Hi sallyzito1more please consider that any information on this matter is managed directly by the partner ,so to request information of shipping dates and order must be addressed directly to the partner. Thank you
      • Tue at 11:58 PM
  • New
    Crybaby
    Newcomer - Level 1
    2021-03-02

    I have a voice live extreme 3 and I'm having problem setting up the harmonizer it doesn't follow along when I'm singing it's always going straight or flat can you please help me thank you

    0 3
    • Crybaby
      PedroRodrigues Hi Crybaby, please consider that on the VoiceLive 3 Extreme, the new “Mixed Mode” harmonies allow you to, for example, set one voice to follow your guitar (NaturalPlay), the second voice to follow a key/scale, a third voice to only sing a single “Fixed” note and a fourth voice to only sing the “root” note of any chords you are playing on your guitar (Pedal).
      This flexibility allows you to create some very sophisticated setups and vocal arrangements.
      You can mix and match any of the available modes for the four harmony voices. You could have three NaturalPlay voices and a fixed voice, or two scale-based voices, one fixed and one NaturalPlay voice.
      Keep in mind that when you are using mixed mode harmony, you will need to define the correct key/scale (Scale) or note (Fixed) and play your instrument (NaturalPlay/Pedal) in order for the combination of voices to sound good together. Otherwise, a Fixed voice could be singing a completely inappropriate note for your song.
      Harmony can suffer from “warbles” when sound other than your voice is picked up via your microphone.
      For a more in-depth information on Harmony for this unit please follow the link below to access the guide for this unit and please check page 96.
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0DEG

      I hope this helps
      • Wed at 12:09 AM
  • New
    Crybaby
    Newcomer - Level 1
    2021-03-02

    Do you guys have a contact #?

    1 7
    • Crybaby
      Kfir Such annoying. There is no way to contact at all.
      • Tue at 12:33 PM
    • Crybaby
      Crybaby I know man really sucks.. ;(
      • Tue at 12:46 PM
    • Crybaby
      ChrisEdwards1 Hi Crybaby/Kfir, by going to support at the top of the page you will be provided with options to submit a Pre Sales, Technical Support, Service Request, or Parts request ticket. This is the best way to reach out to us, alternatively, let me know here and I will try to assist you further.
      • Tue at 11:21 PM
    • Crybaby
      Kfir Hi, I did it 3 times already and no one send email or give any attention for my msg. I called Canada to get someone in the office... NOTHING, Hoe can I trust and buy again from this company? ?
      • Wed at 8:04 AM
      • Help
        ChrisEdwards1 Hi Kfir, thanks for getting back to me. Can you please confirm for me at least one of your case numbers? Once confirmed I will investigate the current status of the cases for you.
        • Wed at 8:18 AM
  • New
    Kfir
    Newcomer - Level 1
    2021-03-01

    Hello,

    The side buttons are not responding. How can I reset the machine? 

    Any help?

    0 9
    • Kfir
      PedroRodrigues Hi Please consider that to restoring the factory settings of TC Helicon VoiceLive Touch , you must power up the unit. Then hold the LEFT BOTTOM and LEFT TOP Matrix buttons while the display shows text until the display shows the initialization message. The Factory Reset procedure is complete. If this does not resolve this matter please try to update the firmware for your unit via VOICESUPPORT.
      • Tue at 12:46 AM
      • Help.. :(  Voice-over touch
        Kfir Hi, thank you for your response, the whole buttons on the right side of the machine is not working or light up.
        • Tue at 6:45 AM
    • Kfir
      Kfir Can I get someone to send it to get fix or someone to look at my Voicelive?
      • Tue at 12:35 PM
  • New
    PhilipBest
    Newcomer - Level 1
    2021-03-01

    Hi,

    Trying to come up with the easiest way to change vocal pitch a few notes ... For example, I want to sing an E and have the output be a G.  Using this for recording parts I have trouble reaching vs. live performance.  I suspect HardTune is the answer, but every time I try it, the vocal return is weird.

     

    Thanks,

    Phil

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    0 12
    • PhilipBest
      PedroRodrigues Hi PhilipBest please consider if you are a singer without an instrument, you may not want to rely on some external input. Instead, we’ll set the Key/Scale for your song manually.
      For simplicity, let’s sing “Happy Birthday” in C using our Major 2 scale.
      You will need to find C as your starting note (unless you have perfect pitch – then you are awesome).
      To set the key/scale:
      If it isn’t selected, select the Vocal Layer by pressing the Layer footswitch.
      Press and HOLD the Harmony footswitch until the Set Key/Scale screen appears.
      Press the Preset up/Preset down footswitches until the key reaches C.
      If the scale is not already “Maj 2”, tap the Step button repeatedly until the display shows Maj 2.
      Let the Key/Scale screen “time out” and disappear (by not doing anything for a few seconds).
      Checking the Double effect block / tab tool, the HardTune effect and other effects may be also useful.
      • Tue at 12:55 AM
    • PhilipBest
      PhilipBest Mil gracias, Pedro !
      • Tue at 5:12 AM
    • PhilipBest
      PhilipBest Well, not quite perfect pitch ..
      • Tue at 5:12 AM
    • PhilipBest
      PhilipBest I usually lay down a simple back track in drums and guitar or keyboard in the alternate key and sing to that. Does the key/scale affect the primary vocal or the harmonies or is that selectable ? Again, thanks for getting me on track.
      • Tue at 5:16 AM
      • VLX3 Pitch Change
        PedroRodrigues Hi PhilipBest please consider that it depends how you set up the key/scale, you can use the Natural Play, the Global Key/scale or setting up Key/Scale manually. as this matter is a broad subject and to access specific set up I would suggest to follow the link below and check page 49 and 50 of the guide for this unit by following the link below: https://www.tc-helicon.com/tchelicon/product?modelCode=P0DEG
        • Wed at 12:20 AM
      • VLX3 Pitch Change
        PhilipBest Thanks again, Pedro. I took a look at key / scale yesterday and I think it does exactly what it's intended to do ... but for the harmony notes vs. the root. Then I looked for the key / scale chart via the the link in the manual and that link goes nowhere. Searched the internet for it and also not much save a page from ManualsLib that they want money to access or download. Not thrilled with TC Helicon product support. Lots of decent YouTube videos, but every time I look for my topic I end up in pitch correction vs. pitch change land. Guess I'll keep wandering along.
        • Wed at 4:08 AM
  • New
    Goyavette
    Newcomer - Level 1
    2021-02-28

    Hi, using Perform VK with Nordstage 2 keyboard. I often tranpose the keyboard, from song to song on live performance, but the Perform VK does not receive transpose information, so Harmony mode doesn't work when transposed (it plays non-transposed harmonies even when keybard has been transposed).

    I wish to use MIDI only, for sound quality.

    It works fine with the Aux in/out, but sound is bad quality (microphone loops). Using MIDI link only, Harmony works well, even with low volume keyboard. But only non transposed.

    Could someone tell me how to get the Perform VK to receive transpose data from my keyboard ?

    Many thanks

    read more...
    0 2
    • Goyavette
      PedroRodrigues Hi Goyavette please consider that the PERFORM-VK responds to Control Change (CC), Program Change (PC) and MIDI Tempo (not MIDI Clock) information. To block incoming CC and PC messages, hold the Set button while powering on. Note data will still be accepted in this state.
      For convenience, we have mapped many PERFORM-VK CC’s to the Behringer UMA25s controller keyboard.
      The “UMA25s Mapping” column shows the button or control on the UMA25s related to each control.
      MIDI PC Messages The product’s 3 presets correspond to Program Change Bank 0: 125, 126, 127
      MIDI CC List The following chart shows a list of all available control changes.
      The MIDI channel can be set by holding the Set button and pressing a note on a connected MIDI keyboard.
      The MIDI channel on which this note was sent will be used as the MIDI receive channel.

      Regarding the RPn/nRPn Implementation, the RPN 0: Pitch Bend Sensitivity. This is a standard way to change pitch bend range.
      When it comes to MIDI Tempo, the Perform-VK responds to incoming MIDI tempo and will adjust system Tap Tempo accordingly.
      When controlling harmony via MIDI, in either Notes mode or NaturalPlay, it is sometimes desirable to have one section of the keyboard designated to sending that control information. It could be the area that your left hand is, to play chords of harmonies.
      In order to designate an area of the keyboard to respond to, a Split Point is set.
      Any notes, either above or below the split point, are deemed useable by the system. Notes outside the range are rejected.
      To set the Split Point, hold the SET button and press the note on your keyboard that you want to act as the split note.
      Then, to choose a split ABOVE that note, release the split note and press a note ONE SEMITONE ABOVE your split note.
      To choose a split BELOW, release the split note and press a note ONE SEMITONE BELOW your split note.
      This creates a split, above or below, with no transposition.
      In order to set a split point AND transpose the incoming MIDI notes, you will choose a different note in place of the ABOVE/BELOW notes mentioned above. It will seem a bit confusing, but does allow you to make both a split above/below point AND transpose either up or down.

      In the chart below, “X” is the split note, the point at which you want to split the keyboard, as explained previously.
      To facilitate things like “split above, but transpose down” we need to have settings both above and below your split point, that is where the chart comes in.
      For example, if you want to split ABOVE middle C, typically known as C4, but transpose DOWN so that C4 is actually C2, you’d do the following:
      1. Hold SET
      2. Press middle C (C4)
      3. Press the note 6 SEMITONES DOWN from middle C (F#)
      If you want to split BELOW middle C (C4) and transpose up so that C4 is C6, you’d:
      1. Hold SET
      2. Press middle C (C4)
      3. Press the note 2 SEMITONES DOWN from middle C (A#)
      You may need to experiment a bit to figure this out, but it does give you the ability to set your split point, split direction and transposition very quickly.
      I hope this helps.

      Thank you
      • Tue at 1:01 AM
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