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  • mintsdan
    Newcomer - Level 1
    2020-09-06

    Greetings!!! I am interested in a device called TC-HELCON VOICE-LIVE 3 EXTREEM How many sound generators does this device have that is how many real sounds are actually produced from the device Is it 4 or 8? Thank you!!! Because the Corg organ PA3X or PA4X has your device built in and there are 4 and I want to know if yours has more ... Thank you very much and have a good day !!!

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    • mintsdan
      PedroRodrigues Hi mintsdan Please see the information requested below
      • September 6, 2020
      • sound generators
        mintsdan Greetings!!! Thank you very much for the answer. But my question is not how many effects the device has but how many vocal sound generators there are in it like for example having a polyphonic concept i.e. how many sounds can be played simultaneously in a musical instrument so I ask how many vocal sounds can be added to the basic voice of the singer .... Thank you very much Great and good and blessed DAY !!!
        • September 6, 2020
      • sound generators
        PedroRodrigues Hi mintsdan Please follow the link below to acess all the information available for the VOICE LIVE 3 EXTREME https://www.tc-helicon.com/tchelicon/product?modelCode=P0DEG# I hope this helps
        • September 7, 2020
    • mintsdan
      mintsdan Greetings!!! Thank you very much for the answer. This is what I found ... I hope that what is written here is not a simulation for 8 but actually 8 sound generators ... because in the choir it is written that it only sounds like 30 but not 30 voices ... Thank you very much !!! Harmony
      Likely the most popular and impressive of our effects suite, Harmony creates up to 8 voices of harmony (varies by product), based on your vocal input and surrounds you with professional sounding backup singers. Once you’ve added harmony to your performance, we think you’ll never want to sing without it. Choir
      Choir makes it sound like you have a huge group of singers singing in unison with you! Choir is perfect for huge choruses or pieces where you want to sound like you have a massive 30 person choir behind you.
      • September 7, 2020
  • Guisseppe81
    Newcomer - Level 2
    2020-08-24

    Hi... I'm using a voice live 2. The global tone button has started sticking and I have to jiggle it around a bit to get it to function. It's weird because it just started and I'm sure I haven't used it enough to wear it out. It's pretty much set and forget. Nothing spilled on the unit etc. Just started randomly. Blew it out with some compressed air. No change. A bit of electronic cleaner. No change. It just doesn't give a solid "click" when I press it, unlike the others. Any ideas? 

    Thanks,

    Jeff

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    • Guisseppe81
      Nigel67 Hi Jeff, it could be that the switch mechanism has gone faulty. I would suggest sending in a repair ticket via the support tab at the top of the page. If the unit is still under warranty I wouldn't go trying to clean it, etc as this could affect the warranty situation.
      • August 24, 2020
  • BenPearce
    Contributor - Level 2
    2020-08-18

    I have my Voice live 3 plugged into my computer via USB. I have Ableton open with the VoiceLive 3 set to both the input and output device in Ableton preferences. I have tried all the different USB input/output settings on my VL3 and the USB volume is turned up in the VL3 mixer. My computer is recieving audio from the VL3, but I am unable to hear the computers audio through the VL3.

    Any ideas of what I might be doing wrong?

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    • BenPearce
      PedroRodrigues Hi Ben I’m sorry in advance for the extensive reply but I think is best for your to have the full picture of your unit when it comes to interface with a computer and to be honest I think that matter is more a routing issue on your DAW .Please be aware that the USB audio in VoiceLive 3 only supports 2 channels, this means you unfortunately cannot do crazy multitracking with simultaneous separated auxiliary, backing track, stereo vocal, and stereo guitar channels. But we have included multiple modes for different uses to make the most of these 2 channels.
      There are three different input modes for VoiceLive 3 to receive USB audio from your computer, which are selectable in the Setup menu on the Input tab under the USB Mode parameter:
      STEREO USB audio from your computer is received with its panning intact, as a stereo signal. Incoming USB audio competes with the backing track player (Extreme only), and levels can be edited in the VoiceLive 3's "Mix" menu. USB output back to your computer is locked to a full stereo mix (wet vocals and wet guitar together)
      DAW TRACKING Incoming USB audio is stereo and one-way, as in VoiceLive 3 does not return the USB audio coming from your computer back into the computer
      DAW INSERT For applying VoiceLive 3's effects to dry audio from your computer. USB audio received from your computer is expected to be panned - audio panned left will go through VoiceLive 3s vocal path, and audio panned right will go through VoiceLive 3s instrument path
      There are also a couple output modes for how your VoiceLive 3 sends its audio (your vocal and guitar signals) into your computer, which are selectable in the Setup menu on the Output tab under the USB Output Mode parameter:
      STEREO USB audio output to your computer is a stereo mix of wet vocals and wet guitar
      SAME AS XLR The two left and right USB audio channels (1 and 2 respectively) sending to your computer mimic the two main XLR outputs from the VoiceLive 3
      DRY VOX L / GUITAR R Mono dry vocals are sent to your computer on channel 1, and mono dry guitar is sent to your computer on channel 2
      If you want to essentially use your VoiceLive 3 as a USB hardware plugin with your DAW, we recommend using the DAW INSERT input mode and the SAME AS XLR output mode, with the XLR Output Mode set to Dual Mono.
      With this setup, audio from your DAW panned left will be fed through VoiceLive 3s vocal path and back out wet in mono to channel 1, and audio from your DAW panned right will be fed through VoiceLive 3s guitar path and back out wet in mono to channel 2.
      • August 19, 2020
    • BenPearce
      BenPearce Thanks for your response Pedro. I have read the above documentation on VL3's USB modes, and I have tried switching through them. I don't think the issue is with routing in my DAW, because when I switch Ableton's output device to my normal audio interface I hear the output audio as expected.
      • August 19, 2020
      • Can't hear USB Audio Input on the Head Phone Output - Voice Live 3
        PedroRodrigues Hi Ben, that is exactly what I mean the routing of your DAW when operating with the VL3 as a audio interface, please have into consideration that when you do use it it has the limitation stated above
        • August 19, 2020
      • Can't hear USB Audio Input on the Head Phone Output - Voice Live 3
        BenPearce But on "Stereo USB" and "DAW Tracking" input mode the DAW's output should be routed through the VL3 headphone output, right?
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        • ·
        • August 19, 2020
      • Can't hear USB Audio Input on the Head Phone Output - Voice Live 3
        PedroRodrigues Hi Ben Pearce Please go to the Main Mix Menu and please confirm how you have set up the Headphones Mix
        • August 20, 2020
  • Ericr1488
    Newcomer - Level 1
    2020-08-15

    I'll check the power going into it I'm getting 12 V it's just it will not cut on

    0 23
    • Ericr1488
      RexBeckett I think you should open a Care ticket for this problem. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • August 16, 2020
  • DavidStewart
    Contributor - Level 2
    2020-08-06

    I just spent an hour tracking down a problem with the VL3X, and found the solution only by accident.

    I was getting distortion of the guitar beyond any distortion effect, overlaying the effected sound of the guitar. I was also not getting the full signal strength and the stereo feed (which I found listening to the Amazing Grace recorded track). The distortion is caused by having the headphone plug of the TC-Helicon combo guitar-headphone cable inserted all the way into the jack. For some reason, inserting this all the way in causes this distortion, as well as a loss of part of the signal that should be going to the headphones. Pull the plug out slightly and you'll suddenly hear it clear up and the distortion disappear.

    This seems to be a problem only with the TC-H combo cable. I've tried two other headphone plugs inserted all the way into the jack, and with neither of those headphones was there any problem. The distortion only appeared (and signal was only lost) if I was using the TC-H combo cable with the plug fully inserted. I had to pull that plug out slightly to clear it up. Unfortunately, it didn't seem that secure in the jack then. But I guess it will stay.

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    • DavidStewart
      NicJonesMT Hi David, Sorry for the delay in getting back to you.
      Based on your post, sounds like there is a faulty connection on the cable which is why you need to pull it slightly out.

      How long ago did you purchase the device and has this issue always occurred or only recently developed?
      • August 10, 2020
      • Fault with VL3X combo guitar-headphone cable causing distortion
        DavidStewart I got the cable with the device I bought from TCH last month (bought a refurb from TCH's store on eBay). So it happened first time I plugged the cable in. I guess that's the same as "always."
        • August 10, 2020
      • Fault with VL3X combo guitar-headphone cable causing distortion
        NicJonesMT Cheers David.
        Can you please open a Technical support case and we will be able to get this resolved for you.
        Press support at the top and this will take you to the webform to open a case.
        • August 11, 2020
  • Arni
    Newcomer - Level 1
    2020-08-04

    Wondering if these do the exactly the same thing.

    I am looking for a device to add a professional touch to my live show. Basically I am after the "tone" feature and some reverb, don't really need anything to fancy. But the cheapest option for me here in Iceland (Mic Mechanic) is costing about 300$. For that price I can get a VoiceSolo used, and I feel that is a lot better value for the money. 

    I was also looking at the Harmony Singer 2 (same price as Mic Mechanic). Or even looking to buy an acoustic guitar/voice amp thas has built in reverb for the vocals. But with this option I think I would be missing out on the "Tone" feature.

    Very confused with all the options! Does anyone have any tips?

    Any and all info would be greatly appreciated!

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    • Arni
      kiskadar69 I’m not a big fan of the TONE button these days. The Shape function (= EQ) is very good, but the cheaper TC-Helicon devices always turn on the compressor as well, which easily causes feedback in a noisy situation. In the chain I use a TC-Helicon VoiceTone T1 with the Comp/De-ess completely off and then connect my second vocal effect with the TONE button off.
      • August 5, 2020
  • banjo123
    Newcomer - Level 1
    2020-08-03

    I have no power to my voicelive 3 extreme, ive tried new power supply but the screen doesnt power up, when i test supply it has power to the transforma then no power to the voicelive box

    there is just a beep beep on my tester

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    • banjo123
      Nigel67 Hi banjo123. This does sound like a internal hardware fault, in which case you will need to go to the support tab at the top of the page and submit a support ticket. However, can you see if your unit will go into maintenance mode to start with. If not, then it is the ticket I am afraid. can I confirm that nothing lights up at all on the screen? When you say that you have tested the power supply, can you confirm that there are 12 volts on the power connector that plugs into the voicelive?
      Turn off your VL3X.
      ► Unplug headphones (if attached)
      ► Using a toothpick or a small wire (we recommend a straightened paper clip), press the
      button that is inside the Headphone jack. The
      button is small and at the very end of the inside of the jack. You don’t need to use much
      force – so please be gentle. You will feel a
      small click when the button presses.
      ► With the button held down, press the power
      switch on your VL3X.
      ► Wait until you see the System Maintenance
      Screen. You should see the System Maintenance
      screen immediately.
      • August 4, 2020
  • Kantek
    Contributor - Level 1
    2020-08-02

     

    1>presets # 69, 114, 124, 125, 208, 258 are mute ????, any info about that?

    0 21
    • Kantek
      DavidStewart There are a few presets that use the Talkbox effect or other computer voice effects. They do not give any sound unless you're playing.
      • August 5, 2020
  • Jezzerbee
    Newcomer - Level 2
    2020-08-01

    Hi, 

    I have a Playacoustic and my guitar and mic plug into that.  I would like to get a harmoniser for another singer and was thinking of a Harmony Singer 2.  However, the other singer doesn't play guitar and I have heard that the Singer 2 needs a guitar input so that it can track chords for harmonies etc.  Any recommendations for how to split the guitar signal so that it can go into the Playacoustic and the Singer 2 - or for a harmoniser that doesn't need a guitar input?  Thanks!

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    • Jezzerbee
      kiskadar69 Method 1: Guitar to Harmony Singer 2 "INST IN", Harmony Singer 2 "INST THRU" to Play Acoustic "GUITAR IN".
      Method 2: maybe a DI box could be used. Guitar into DI box input with a jack to jack lead, the jack link output on the DI box into the Play Acoustic "GUITAR IN" with another jack to jack lead, and then the DI XLR out into the Harmony Singer 2 "INST IN" with an XLR to jack lead.
      • August 2, 2020
      • Splitting guitar signal to harmoniser?
        Jezzerbee Thanks! Method 1 looks a bit more straightforward - my kind of level!
        • August 11, 2020
    • Jezzerbee
      mrjbates Radial makes some inventive, useful, built tough products that will fit (split?) your scenario. If you wish to spend $$, check their splitters here: https://www.radialeng.com/product_category/splitters
      • August 3, 2020
      • Splitting guitar signal to harmoniser?
        Jezzerbee Thanks! I'll take a look, but probably a bit up market for our musical ability!
        • August 11, 2020
    • Jezzerbee
      harrisrljc Similar question, different equipment. I'm the bass player and I'm looking at getting a Harmony Singer 2. Guitar player has a Harmony Singer 1. I need to go to the HS2 first, then out to his HS1, then to the guitar amplifier?
      • Apr 16
  • yuriamorim
    Newcomer - Level 1
    2020-07-26

    Hi guys,

    I bought a Voicelive Touch 2 and a Switch 6 (both second hand) and I've been using the Switch in Custom Mode (with the first six effects assigned to each footswitch). But sometimes the commands from the Switch 6 will go nuts and turn the wrong effects (diferent then the assigned ones). When this happens, I reinsert the TRS on both ends until it gets back to the proper assigned functions.

    Can this be a bad TRS cable thing? Or could it be because I have a malfunction Switch 6 unit? How should I get it fixed? I can't have this happening in the middle of a concert... Does anyone have any guess on where the problem lies?

    Thanks in advance

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    • yuriamorim
      kiskadar69 It should be determined which device is faulty. For example, you could measure the Switch-6 with an ohmmeter:
      0. If none of the switches on the Switch-6 are depressed, you will normally measure an open between the Tip and Ring output of the Switch-6.
      1. If only the first switch on the Switch-6 is depressed, you will normally measure 10 kohm between the Tip and Ring output of the Switch-6.
      2. If only the second switch on the Switch-6 is pressed, you will normally measure 20 kohm between the Tip and Ring output of the Switch-6.
      3. If only the third switch on the Switch-6 is depressed, you will normally measure 30 kohm between the Tip and Ring output of the Switch-6.
      4. If only the fourth switch on the Switch-6 is depressed, you will normally measure 40 kohm between the Tip and Ring output of the Switch-6.
      5. If only the fifth switch on the Switch-6 is pressed, you will normally measure 50 kohm between the Tip and Ring output of the Switch-6.
      6. If only the sixth switch of the Switch-6 is pressed, you will normally measure 60 kohm between the Tip and Ring output of the Switch-6.
      7. Normally you always measure 70 kohm between the Switch-6 Ring and Sleeve output.
      • July 26, 2020
    • yuriamorim
      kiskadar69 ..and yes, IMHO this can be a bad TRS cable thing.
      • July 26, 2020
      • Switch 6 randomly sending wrong commands to VLT2
        yuriamorim Thanks a lot, man! I'll look into that. Wishing that you have a great sunday!
        • July 26, 2020
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