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224,033 members
98,290 posts
  • New
    sallyzito1more
    Newcomer - Level 1
    2021-03-02

    Hello, I am looking all over the country for a few units of  TC Helicon VoiceTone C1, and  everybody is reporting outof stock and on backorder. Is there a production issue happening? Will this product be discontinued?

    Although Sweetwater is saying they will get theirs in April, I've seen this happen before where the date gets pushed further and further into the future. Any information you have would be great.

    If this unit is being discontinued, I will look into other units.

    Thank you.

     

    read more...
    0 26
    • sallyzito1more
      PedroRodrigues Hi sallyzito1more please consider that any information on this matter is managed directly by the partner ,so to request information of shipping dates and order must be addressed directly to the partner. Thank you
      • Mar 2
  • New
    Crybaby
    Newcomer - Level 1
    2021-03-02

    I have a voice live extreme 3 and I'm having problem setting up the harmonizer it doesn't follow along when I'm singing it's always going straight or flat can you please help me thank you

    0 14
    • Crybaby
      PedroRodrigues Hi Crybaby, please consider that on the VoiceLive 3 Extreme, the new “Mixed Mode” harmonies allow you to, for example, set one voice to follow your guitar (NaturalPlay), the second voice to follow a key/scale, a third voice to only sing a single “Fixed” note and a fourth voice to only sing the “root” note of any chords you are playing on your guitar (Pedal).
      This flexibility allows you to create some very sophisticated setups and vocal arrangements.
      You can mix and match any of the available modes for the four harmony voices. You could have three NaturalPlay voices and a fixed voice, or two scale-based voices, one fixed and one NaturalPlay voice.
      Keep in mind that when you are using mixed mode harmony, you will need to define the correct key/scale (Scale) or note (Fixed) and play your instrument (NaturalPlay/Pedal) in order for the combination of voices to sound good together. Otherwise, a Fixed voice could be singing a completely inappropriate note for your song.
      Harmony can suffer from “warbles” when sound other than your voice is picked up via your microphone.
      For a more in-depth information on Harmony for this unit please follow the link below to access the guide for this unit and please check page 96.
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0DEG

      I hope this helps
      • Mar 3
  • New
    Crybaby
    Newcomer - Level 1
    2021-03-02

    Do you guys have a contact #?

    1 15
    • Crybaby
      Kfir Such annoying. There is no way to contact at all.
      • Mar 2
    • Crybaby
      Crybaby I know man really sucks.. ;(
      • Mar 2
    • Crybaby
      ChrisEdwards1 Hi Crybaby/Kfir, by going to support at the top of the page you will be provided with options to submit a Pre Sales, Technical Support, Service Request, or Parts request ticket. This is the best way to reach out to us, alternatively, let me know here and I will try to assist you further.
      • Mar 2
    • Crybaby
      Kfir Hi, I did it 3 times already and no one send email or give any attention for my msg. I called Canada to get someone in the office... NOTHING, Hoe can I trust and buy again from this company? ?
      • Mar 3
      • Help
        ChrisEdwards1 Hi Kfir, thanks for getting back to me. Can you please confirm for me at least one of your case numbers? Once confirmed I will investigate the current status of the cases for you.
        • Mar 3
  • New
    Kfir
    Newcomer - Level 1
    2021-03-01

    Hello,

    The side buttons are not responding. How can I reset the machine? 

    Any help?

    0 22
    • Kfir
      PedroRodrigues Hi Please consider that to restoring the factory settings of TC Helicon VoiceLive Touch , you must power up the unit. Then hold the LEFT BOTTOM and LEFT TOP Matrix buttons while the display shows text until the display shows the initialization message. The Factory Reset procedure is complete. If this does not resolve this matter please try to update the firmware for your unit via VOICESUPPORT.
      • Mar 2
      • Help.. :(  Voice-over touch
        Kfir Hi, thank you for your response, the whole buttons on the right side of the machine is not working or light up.
        • Mar 2
    • Kfir
      Kfir Can I get someone to send it to get fix or someone to look at my Voicelive?
      • Mar 2
  • New
    PhilipBest
    Newcomer - Level 1
    2021-03-01

    Hi,

    Trying to come up with the easiest way to change vocal pitch a few notes ... For example, I want to sing an E and have the output be a G.  Using this for recording parts I have trouble reaching vs. live performance.  I suspect HardTune is the answer, but every time I try it, the vocal return is weird.

     

    Thanks,

    Phil

    read more...
    0 23
    • PhilipBest
      PedroRodrigues Hi PhilipBest please consider if you are a singer without an instrument, you may not want to rely on some external input. Instead, we’ll set the Key/Scale for your song manually.
      For simplicity, let’s sing “Happy Birthday” in C using our Major 2 scale.
      You will need to find C as your starting note (unless you have perfect pitch – then you are awesome).
      To set the key/scale:
      If it isn’t selected, select the Vocal Layer by pressing the Layer footswitch.
      Press and HOLD the Harmony footswitch until the Set Key/Scale screen appears.
      Press the Preset up/Preset down footswitches until the key reaches C.
      If the scale is not already “Maj 2”, tap the Step button repeatedly until the display shows Maj 2.
      Let the Key/Scale screen “time out” and disappear (by not doing anything for a few seconds).
      Checking the Double effect block / tab tool, the HardTune effect and other effects may be also useful.
      • Mar 2
    • PhilipBest
      PhilipBest Mil gracias, Pedro !
      • Mar 2
    • PhilipBest
      PhilipBest Well, not quite perfect pitch ..
      • Mar 2
    • PhilipBest
      PhilipBest I usually lay down a simple back track in drums and guitar or keyboard in the alternate key and sing to that. Does the key/scale affect the primary vocal or the harmonies or is that selectable ? Again, thanks for getting me on track.
      • Mar 2
      • VLX3 Pitch Change
        PedroRodrigues Hi PhilipBest please consider that it depends how you set up the key/scale, you can use the Natural Play, the Global Key/scale or setting up Key/Scale manually. as this matter is a broad subject and to access specific set up I would suggest to follow the link below and check page 49 and 50 of the guide for this unit by following the link below: https://www.tc-helicon.com/tchelicon/product?modelCode=P0DEG
        • Mar 3
      • VLX3 Pitch Change
        PhilipBest Thanks again, Pedro. I took a look at key / scale yesterday and I think it does exactly what it's intended to do ... but for the harmony notes vs. the root. Then I looked for the key / scale chart via the the link in the manual and that link goes nowhere. Searched the internet for it and also not much save a page from ManualsLib that they want money to access or download. Not thrilled with TC Helicon product support. Lots of decent YouTube videos, but every time I look for my topic I end up in pitch correction vs. pitch change land. Guess I'll keep wandering along.
        • Mar 3
  • New
    Goyavette
    Newcomer - Level 1
    2021-02-28

    Hi, using Perform VK with Nordstage 2 keyboard. I often tranpose the keyboard, from song to song on live performance, but the Perform VK does not receive transpose information, so Harmony mode doesn't work when transposed (it plays non-transposed harmonies even when keybard has been transposed).

    I wish to use MIDI only, for sound quality.

    It works fine with the Aux in/out, but sound is bad quality (microphone loops). Using MIDI link only, Harmony works well, even with low volume keyboard. But only non transposed.

    Could someone tell me how to get the Perform VK to receive transpose data from my keyboard ?

    Many thanks

    read more...
    0 14
    • Goyavette
      PedroRodrigues Hi Goyavette please consider that the PERFORM-VK responds to Control Change (CC), Program Change (PC) and MIDI Tempo (not MIDI Clock) information. To block incoming CC and PC messages, hold the Set button while powering on. Note data will still be accepted in this state.
      For convenience, we have mapped many PERFORM-VK CC’s to the Behringer UMA25s controller keyboard.
      The “UMA25s Mapping” column shows the button or control on the UMA25s related to each control.
      MIDI PC Messages The product’s 3 presets correspond to Program Change Bank 0: 125, 126, 127
      MIDI CC List The following chart shows a list of all available control changes.
      The MIDI channel can be set by holding the Set button and pressing a note on a connected MIDI keyboard.
      The MIDI channel on which this note was sent will be used as the MIDI receive channel.

      Regarding the RPn/nRPn Implementation, the RPN 0: Pitch Bend Sensitivity. This is a standard way to change pitch bend range.
      When it comes to MIDI Tempo, the Perform-VK responds to incoming MIDI tempo and will adjust system Tap Tempo accordingly.
      When controlling harmony via MIDI, in either Notes mode or NaturalPlay, it is sometimes desirable to have one section of the keyboard designated to sending that control information. It could be the area that your left hand is, to play chords of harmonies.
      In order to designate an area of the keyboard to respond to, a Split Point is set.
      Any notes, either above or below the split point, are deemed useable by the system. Notes outside the range are rejected.
      To set the Split Point, hold the SET button and press the note on your keyboard that you want to act as the split note.
      Then, to choose a split ABOVE that note, release the split note and press a note ONE SEMITONE ABOVE your split note.
      To choose a split BELOW, release the split note and press a note ONE SEMITONE BELOW your split note.
      This creates a split, above or below, with no transposition.
      In order to set a split point AND transpose the incoming MIDI notes, you will choose a different note in place of the ABOVE/BELOW notes mentioned above. It will seem a bit confusing, but does allow you to make both a split above/below point AND transpose either up or down.

      In the chart below, “X” is the split note, the point at which you want to split the keyboard, as explained previously.
      To facilitate things like “split above, but transpose down” we need to have settings both above and below your split point, that is where the chart comes in.
      For example, if you want to split ABOVE middle C, typically known as C4, but transpose DOWN so that C4 is actually C2, you’d do the following:
      1. Hold SET
      2. Press middle C (C4)
      3. Press the note 6 SEMITONES DOWN from middle C (F#)
      If you want to split BELOW middle C (C4) and transpose up so that C4 is C6, you’d:
      1. Hold SET
      2. Press middle C (C4)
      3. Press the note 2 SEMITONES DOWN from middle C (A#)
      You may need to experiment a bit to figure this out, but it does give you the ability to set your split point, split direction and transposition very quickly.
      I hope this helps.

      Thank you
      • Mar 2
  • New
    MIsterWonderful
    Newcomer - Level 1
    2021-02-26

    Hey gang, 

                   Trying to make my VL3 change Midi CC with reaper. Can not get this to work to save my damn life!!!!!!!!!!!!!! If ANYONE can help me here I'd pay good money!!!! 

    0 35
    • MIsterWonderful
      PetGerbil How much ?













      haha, nah... just kidding. What are you trying to do ?
      • Feb 27
      • VL3 and Reaper.....
        MIsterWonderful I'm trying to get Reaper to talk to my VL3. I've followed the video https://youtu.be/Gg7IZIJzd3I and followed the steps till I get to the inputting the Midi cc's. I Just can't get them to talk to each other!! I can see a message is being sent to the VL3, but it's not changing any settings.
        • Mar 1
    • MIsterWonderful
      PedroRodrigues Hi MIsterWounderful Please consider that there can be up to 500 presets loaded into a VoiceLive 3, and it’s possible to navigate between these presets with an external controller sending MIDI Control Change (“CC”) and Program Change (“PC”) messages. The VoiceLive 3 can receive CC and PC messages via MIDI from sources like keyboards, footswitches, DAWs, and more. For the controlling device to send a MIDI message to VL3 it needs to be using the same MIDI channel as the VL3, typically this is channel 1 but you’re welcome to change it. Also make sure you aren’t misusing the MIDI input filters, and ensure that the MIDI input is set to be either “USB” (for the USB-mini input) or “MIDI Ports” (for the 5-pin MIDI input) depending on how you're connecting. These settings can be changed in VL3’s “Setup” menu, on the “MIDI” tab.
      *INSERT PIC OF MIDI TAB*
      To change Presets via MIDI, first tell the VL3 which Bank to look in, then tell it which Preset in that Bank you want to change to.
      Bank select: To specify the desired bank, issue an LSB Bank select message (CC#32) with a value of 0-3.
      Preset Select: After specifying the Bank, issue a PC Preset select message with a value of 0-127.
      MSB LSB VL3Bank Program Change (PC) VL3 Preset #
      0 0 0 0-127 1-128
      0 1 1 0-127 129-256
      0 2 2 0-127 257-384
      0 3 3 0-115 385-500

      The internal number associated with a Preset isn’t exactly what you see on the VL3’s screen, they’re actually all off by 1. This is because internally the list of Presets actually starts at an index of 0. This means that 0 = Preset #1, 1 = Preset #2, 2 = Preset #3, etc. It’s like your presets are saved from 0-499 but are displayed as 1-500.
      There are 4 Banks in VL3, and each Bank contains 128 Presets. Therefore the Preset selection number that goes to VL3 needs to be between 1 and 128. So for a Preset above 128, you need to subtract the number of the first Preset in the same Bank to get the MIDI Program Change info.
      The 9-digit message for changing to a preset is in the format of:
      MSB LSB PC#
      Or, you can first send a CC#32 of the Bank you’re looking in, then a PC value of the Preset you want.
      Here are some examples:
      Preset #5 would be: 5 - 1 = 4
      000 000 004
      or CC#32 value 0, then PC 4
      Preset #100 would be: 100 - 1 = 99
      000 000 099
      or CC#32 value 0, then PC 99
      Preset #208 would be: 208 - 129 = 79 (because Preset #208 is in Bank 1, which starts at Preset #129)
      000 001 079
      or CC#32 value 1, then PC 79
      Preset 259 would be: 259 - 257 = 2
      000 002 002
      or CC#32 value 2, then PC 2
      Preset 322 would be: 322 - 257 = 65
      000 002 065
      or CC#32 value 2, then PC 65
      Preset 491 would be: 491 - 385 = 106
      000 003 106
      or CC#32 value 3, then PC 106
      Preset 500 would be: 500 - 385 = 115
      000 003 115
      or CC#32 value 3, then PC 115

      When you try to address a Preset that does not exist (either an empty spot or one outside the 1-500 range), there is no built-in warning system, VL3 just won’t do anything. So if you can see the “MIDI” indication on the VL3 appearing when you send commands, but are not getting the Preset to change, ensure you’re not referencing an empty or non-existent Preset location.
      *INSERT PIC OF THE MIDI POPUP*
      If that all seems too complicated for you, consider using Steps instead of Presets. Steps are essentially Presets within a Preset, and you can have up to 10 Steps all in the same Preset. If your current Preset contains the Steps you’ll be using, it just takes a single CC message to choose your Step…
      CC 115 = Step
      Value represents Step Number, i.e. 1 = Step 1, 2 = Step 2, etc.
      So sending a CC#115 with a value of 2 will take you to the second Step in your current Preset.

      Sources:
      https://kb.musictribe.com/musickb/view/article/tch/en_US/VoiceLive-3-Selecting-Presets-and-Banks-via-MIDI-228155247
      https://www.sweetwater.com/sweetcare/articles/6-what-msb-lsb-refer-for-changing-banks-andprograms/
      • Feb 28
    • MIsterWonderful
      PetGerbil Just putting this here, for future reference.

      Make sure you go into the "Route" setting on the track (next to the "FX" button) and double check
      you've got it set to "Voicelive3" In the hardware output.
      • Mar 3
      • VL3 and Reaper.....
        MIsterWonderful That is not coming up. Ok, what am I doing wrong here? it's not seeing the voicelive.
        • Mar 3
      • VL3 and Reaper.....
        MIsterWonderful I'm seeing it as "USB2.0-MIdi"
        • Mar 3
    • MIsterWonderful
      PetGerbil If you press "Cntrl+P" In Reaper to bring the preferences up and look under "MIDIDevices" Is it there and enabled.?

      Also on a side note, are you using the VL3 as a Midi interface over USB, or using a separate Interface and the 5pin MIDI plugs.? I'm assuming the former. If the latter I'll need to change tack... :)
      • Mar 3
    • MIsterWonderful
      MIsterWonderful "USB 2.0 Midi" is enabled. Want to use my PC to play the track. Want to use the VL to change my vocal harmonies and what not as well as playing my guitar through VL and change the tones.
      • Mar 3
  • New
    ganga675
    Newcomer - Level 1
    2021-02-24

    greetings,  pedal new, seems noisy, annoying mains hum and swishing noises ! Any advice please.

    0 25
    • ganga675
      PeteMoody The swishing noises you mention tend to appear in audio gear that is powered by switch mode power supplies and often caused by a ground loop. This is especially prominent if you have the pedal plugged into a computer USB port. I almost guarantee that if you put a DI box with ground lift enabled between your H1 pedal and amp the noise will disappear.
      • Feb 24
    • ganga675
      PedroRodrigues Hi ganga675, I would suggest to perform a factory reset followed by a pot calibration to access if this may help you on the issue that you mentioned .Please try to To restoring the factory preset on your pedal , first you must downloading the VoiceSupport application. Then simply click the first preset in the list and SHIFT and click the last preset in VoiceSupport, and then press “Apply Changes” to start initialization of the program.
      Pot Re-calibration:
      1. Quickly power up and power down the unit three times while simultaneously holding the Footswitch.
      2. Then turn the pot fully counter clockwise and press the foot switch once.
      3. Next, turn the pot fully clockwise and press the foot switch once.
      The potentiometers are calibrated from left to right and the top right LED will change color as each potentiometer is successfully calibrated. For indicated left pot (Green LED), center pot (Orange LED), right pot (Red LED). You should do the 2 and 3 steps for each pots. And every you calibrate a pot, the top right LED should change color to indicating the pot is successfully calibrated. Once you have calibrated the third pot, unplug and re-plug the device to resume normal operation.
      VIDEO
      https://youtu.be/HcLi6wfBkwQ
      • Feb 28
  • New
    Ivankozhukhov
    Newcomer - Level 1
    2021-02-23

    The sound output is not stable.

    At some point in the increase in the voice, a sound jump occurs.

    Musictribe support refused me and suggested that I just throw the device away. Because it is not a warranty case.

    I am looking for people who know the device. If the problem, for example, contacted the noise gate, there may be a chance to fix the device. It may be possible to turn off the gate completely?... The software for updating the firmware is very limited, and does not allow deeply change the device settings.

    Will glad to hear some ideas or advice.

    https://www.youtube.com/watch?v=32uWYZHKiLY

    read more...
    0 17
    • Ivankozhukhov
      PedroRodrigues Hi Ivankozhukhov Can you please provide the case number so I can help you with your unit. Please consider that MUSICTRIBE will only be bale to assist your unit directly if the unit is still cover by warranty, if your unit is no longer covered by warranty you must contact a partner to request assistance on your unit. Never the less I would suggest as first approach I would suggest to perform a firmware update on your unit to access if this will help . For that please follow the link below to access the video guide for this process https://www.youtube.com/watch?v=znnh6z_4oxs"
      • Feb 24
      • mic mechanic 2 sound output with jerks
        Ivankozhukhov Thank you! I did firmware update before but not the way as it described in video. Will try tonight this way.
        • Feb 24
      • mic mechanic 2 sound output with jerks
        Ivankozhukhov Case number CAS-417460-Z9N8D9
        • 1
        • ·
        • Feb 24
  • New
    PeteMoody
    Contributor - Level 2
    2021-02-23

    Hey guys, looking for some advice...

    I recently picked up a new Performer VK for my keyboard so I can bolster my band's vocal harmonies.  However, I'm having difficulty trying to get it to work off my keyboard's note MIDI output. I don't want to run my keyboard audio through the Performer VK with my vocals mixed into one stereo feed because vocals and instruments are run into separate channels on our mixer (for obvious reasons).

    Is there a way the Performer VK can just listen to my keyboard's midi notes and work the harmonies off that, or can I run the headphone out from my keyboard to the Performer VK instrument input to achieve the same purpose, but not have the keyboard audio come out of the performer?

    Hopefully others have come across this and resolved it :)

    Many thanks!!

    read more...
    0 19
    • PeteMoody
      PedroRodrigues Hi PeterMoody Please be aware that the PERFORM-VK responds to Control Change (CC), Program Change (PC) and MIDI Tempo (not MIDI Clock) information. To block incoming CC and PC messages, hold the Set button while powering on. Note data will still be accepted in this state.
      For convenience, we have mapped many PERFORM-VK CC’s to the Behringer UMA25s controller keyboard.
      The “UMA25s Mapping” column shows the button or control on the UMA25s related to each control.
      MIDI PC Messages The product’s 3 presets correspond to Program Change Bank 0: 125, 126, 127
      MIDI CC List The following chart shows a list of all available control changes.
      The MIDI channel can be set by holding the Set button and pressing a note on a connected MIDI keyboard.
      The MIDI channel on which this note was sent will be used as the MIDI receive channel.
      • Feb 23
    • PeteMoody
      PeteMoody Thank you for your comprehensive reply Pedro :)
      What I actually discovered is that I don't need to plug the keyboard audio into the VK for it to pick-up the notes I play. Actually I merely had to plug in a MIDI cable from the keyboard out into the VK and it automatically picks the harmonies needed which is fantastic because the manual does not explicitly state this. I originally thought that MIDI only worked in "Notes Mode" but in fact it works in all Harmony modes.

      So to all other keyboard players out there who are loaded with the task of doing all the backing vocals in their band, this device is perfect for that!!

      The only thing I don't like about this harmoniser is that it follows the vibrato of the source voice which sounds very robotic. What would be great is if the harmoniser would just provide the additional harmonies but ignore or alter the vibrato so that they are not an exact copy of the source voice (like real backing singers do) and also turn down the sibilants on the harmony voices. That would create more realistic backing vocals.
      • Feb 23
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