Statistics

227,658 members
102,427 posts
  • New
    DanLewis
    Newcomer - Level 1
    2021-05-04
    Was hoping you could help me with my Mic Mechanic. Something seems to have gone wrong during the firmware update process. Now, the pedal doesn't work and VoiceSupport2 doesn't recognise it as a TCH device. 
     
    Please advise. Thanks!
    read more...
    0 1
  • New
    LuisFerreira
    Newcomer - Level 1
    2021-05-04

    Hello,

    Last year I created a ticket about the issue I'm facing with my TC-Helicon VoiceLive play. Until now no answer from the support.

    I have performed all kinds of reset to the device explained in the manual (full reset etc....)  , installed the latest firmware etc... nothing solved .

    The issue is the LCD screen display the information of the patch goes reverse and can not be readable from time to time, power off the unit and power up again solve the issue until after a few minutes (30m or 1h or so ) the LCD display goes reverse again.

    Can someone help me on that ?  Anyone had this issue? 

    In attach a picture of the issue.

    Thanks for the support

    read more...
    0 19
    • LuisFerreira
      DavidKnighton Hello LuisFerreira,
      Sorry to hear you haven't been in touch. Quite often if you don't hear from us, it's because your email server spammed our reply. Always check spam/junk inbox when expecting a reply. I would say this issue likely needs to be examined. Go ahead and click the SUPPORT tab and submit a TECH SUPPORT inquiry. Once submitted, you should get an automatic reply with a case number that begins with CAS-xxxxxx-xxxxxx. Provide me with that case number and I'll see to it that someone responds.
      • Tue at 3:50 PM
    • LuisFerreira
      LuisFerreira Hi David , thanks for your reply, I have create a new ticket "Ticket Number: CAS-450888-X7V5L3". Sometime was not correct on my last ticket request as this time. I get a message with ticket number that I did not happen on the other request. Thanks for your support. Regards - Luis
      • Wed at 1:36 AM
  • New
    litesnsirens
    Contributor - Level 2
    2021-05-04

    I have used many TC products over the years was up to voicelive 3 but switched over to voicelive rack because, well, I wanted less stuff on the floor.  I use an axe fx 3 for guitar and I control pretty much everything from an RJM Music Mastermind GT10 midi controller which is amazing. It allows me to just have one device on the ground but still control my entire setup. The voicelive rack is pretty good but it's a little slow to respond to certain midi messages and for some it can be a little glitchy.  All in all I love the setup but of course a newer more powerful and faster voicelive rack would be much better...

    read more...
    0 1
  • New
    AudioPostProduction2962
    Newcomer - Level 1
    2021-05-03

    I used my new MM2 out in the real world, an outdoor/battery powered jam. I use an on/off switch on the mic cable, Neutrik NC3FXS-B. It appears auto gain is ramping up the gain with the mic off. When I turn the mic on, much unpleasantness ensues. Is there a way to keep auto gain from doing this? Is there any documentation on how the adaptive aspects of MM2 operate?

    read more...
    0 1
  • New
    Russbac
    Newcomer - Level 1
    2021-05-03

    I have a voice live 3 that doesn't power up anybody know where to send these things for repair

     

    0 0
    • Russbac
      Nigel67 Hi Russbac. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. A colleague will then get back to you with an RMA number and advise the local service centre to you. Many thanks
      • May 2
  • New
    ehaimerl
    Newcomer - Level 1
    2021-04-29

    If I read the manuall right there should be different options for roomsense. On my PlayAccoustic its only <unplug aux> - even though there is nothing plugged in. Currently I hear a lot of room noice through the PA speakers, always have to plug something into aux to shut the mic in the pedal off.

    read more...
    0 6
    • ehaimerl
      NicJonesMT Hi Ehaimerl.
      Could you please click support above and submit a tech support ticket.
      We can then advise you further on how to get this sorted.
      • Apr 29
  • New
    TonySilver
    Contributor - Level 2
    2021-04-28

    Hi, I made a preset that has 3 steps all of which have the looper, start/stop loop & vocal & guitar fx in each step.
    I set up a loop & can move around buttons on, off, change steps etc when it's playing but when it's stopped if I change steps more than once it erases my loop. Is there a setting I should change or what?
    Cheers!

    read more...
    0 6
  • New
    nranney
    Newcomer - Level 1
    2021-04-27

    I just did a factory reset with my Harmony-G XT and now the Tone double-click does not enter pitch correction mode.  Do I have to be connected to my PA/mixer board for this feature to work?  Thanks for any ideas. 

    0 20
    • nranney
      PedroRodrigues Hi nranney Please consider that to activate the Auto-Chromatic Pitch Correction, please Double clicking the Tone button activates or de-activates Pitch Correction independently of the Live Engineer Effects.
      The Tone button indication modes are as follows:
      Only Tone active: Tone LED glows solidly.
      Only Pitch Correction active: Tone LED flashes on periodically.
      Will flash quickly for a moment when engaged or disengaged.
      Both Tone and Pitch Correction active: Tone LED glows solidly but flashes off periodically.
      When engaged, these effects are always on your voice, even in Bypass.
      • Apr 28
      • Harmony-G XT
        nranney Pedro - thx for reply. I have read and use the manual. The problem is when I double click the Tone button, it does NOT enter activate the pitch correction mode. Anyone else have a thought? Again, does the Balanced vocal/guitar output to the PA have to be active to enter correction mode? Anyone else have a thought?
        • 1
        • ·
        • Apr 28
      • Harmony-G XT
        nranney PROBLEM RESOLVED: User error --> I wasn't double-clicking fast enough. Changing to Auto-Chromatic Pitch Correction or activating another Tone setting requires a fast double-click. That makes sense in order to prevent mis-changing the setting with a standard single-click. Thanks to all for your help!
        • 2
        • ·
        • Apr 29
      • Harmony-G XT
        kiskadar69 "I wasn't double-clicking fast enough": I also thought about this possibility, it would have been my next tip.
        • Apr 29
    • nranney
      kiskadar69 I have no idea why it doesn't work if it worked before the factory reset. Does everything else work on it?
      Check the firmware version. Recalibrate pots.
      • Apr 28
    • nranney
      kiskadar69 i don't think the Balanced vocal / guitar output needs to be active to turn on Pitch Correction.
      • Apr 28
    • nranney
      nranney Kiskadar69... Thank you.. I'll do a VoiceTone update and check to see if it resolves the problem and reply.
      • Apr 28
  • New
    WoodCarver
    Newcomer - Level 1
    2021-04-27

    I have used the Play Acoustic for several years in my one man band. It's great but whenever I have a harmonica part it thinks feedback is happening and adjusts the EQ, then when I come back with a singing part the EQ is all weird for a few seconds. Is there a way to turn that off or fix it? 

    read more...
    0 5
    • WoodCarver
      PedroRodrigues Hi WoodCarver you could try to implement Tone Style parameter that allow you to apply varying amounts of adaptive EQ, Compression and Gate to the signal or RoomSense LoCut parameter to “roll off” undesirable frequencies from your mix.
      • Apr 27
    • WoodCarver
      kiskadar69 Use a separate harmonica microphone for the harmonica.
      • Apr 27
  • New
    tpmvl3
    Newcomer - Level 1
    2021-04-27

    Does anyone know if there is an application that can be used to edit, copy presets on the VL3X?  I know about and have tried the one at voiceliveeditor.com.  Sadly it doesn't seem to be quite ready for prime time.  (I refer to the MacOS version).  The user interface is cluttered and glitchy but the biggest problem is that any changes made to presets may or may not actually save to the VL3X.

    What would help most is to have access to an API to directly make the changes myself.  As a mac developer since the early 1990's, I would love the opportunity to develop an application as an alternative to the voiceliveeditor.

    read more...
    0 6
    • tpmvl3
      PedroRodrigues Hi tpmvl3 please consider that the only official software that we have released for the VL3X was in fact the VOICESUPPORT but unfortunately for the tools you required will not be useful, never the less you can use any DAW or audio edit software to perform these operations as long as you keep the supported audio formats supported by the VL3X.
      • Apr 27
    • tpmvl3
      PetGerbil I was gonna upload the VL3 SYSEX manual .pdf , but....y'know...forum sucks so can't... :p
      • Apr 29
Go to page