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189,953 posts
  • New
    Newcomer - Level 1

    I would like to be able to use my TC Helicon Harmony GXT for busking, so I need to power it by battery.  I understand that I need 300ma+, 12v and a negative center, but I am having difficulty determining what will work for a battery (power bank).  Has anyone had any success with this (or failures i would learn from)?  I don't need to power any other pedals.  I am concerned that stepping up a 5 volt power supply to 12 volts may not provide consistent power or might be noisy. Thanks

    0 0
  • New
    Newcomer - Level 1

    I found a similar thread on your website, but when I went to the link of the solution it said the information was no longer available.  I have a voicelive touch 2 and have the blue screen of death.  When I connect it to VoiceSupport 2, it says it's already connected to another device.  I'm somewhat computer savy, but not enough to know how to execute files from internet onto the VoiceSupport 2 software.  Can you provide a step by step solution for this blue screen of death?

    0 1
  • New
    Newcomer - Level 1

    knob needed for TC Helicon Voicelive 2. It is one of 4 knobs that are under the LCD display, one of mine is missing. If you have one or know where I can get one please contact me. Thanks

    0 3
    • guitargary
      WilliamR Hello, Please click on the support link above and create a tech support case. Someone will get in touch with you ASAP.
      • Oct 31
  • New
    Contributor - Level 1

    so many issues with this device, I just purchased it in Sept 22.

    1. Voicelive support keeps telling there is no internet connection or that voicelice might be in used by another applications (see screenshots)

    2. does not recognize my condenser mic (feature just doesnt work)

    3. Switch 6 doesnt recognize the settings!

    0 8
    • canoja
      • Sep 29
    • canoja
      NicJonesMT Hi Canoja. There was a known issue with the older version of VoiceSupport 2 where it would constantly throw up the "No internet Connection" error. This was resolved in the latest release.
      Can you please go to the Play Acoustic page and you will find the latest version (1.1.02) in the Software section.

      If you are still having issues please click support at the top of the page and submit a technical support ticket.
      • Sep 30
      • HELP! Voicelive Play Acoustic
        canoja I appreciate your help! your tip worked for making my computer and device talk again! my condeser mic and switch 6 issues did not resolve. For the mic, I had to bypass my mic though a mixer with phantom power to make it work....
        • Sep 30
  • New
    Newcomer - Level 1

    I've had this device about 5 years & has been perfect for me. But the headphone connection has stopped working. I have tried the headphones in other devices & they are working. I've checked the mic too & that's not the problem either. I did a factory reset of my box but still the same problem. Is there any easy fix as I have a gig this weekend?

    0 9
    • deeb168
      PedroRodrigues Hi deeb168, thank you for your post, please ponder that here are 3 settings for the OUTPUT
      1 . STEREO – XLR outputs receive a stereo mix of all voices and other Inputs .
      2 . MONO – A MONO full-mix signal is on the LEFT and a DRY vocal is on the RIGHT .
      Any Tone and Pitch Cor Amt settings from the Setup menu are included on the RIGHT DRY channel .
      3 . DUAL MONO - A MONO effected voice signal (all voices) is on the LEFT and AUX is on the RIGHT.
      This is great for sending music to one channel of a PA and Vocals to another, especially in a Karaoke situation.
      Vocal Cancel – Attempts to remove the vocals from a piece of music .

      There are two settings:

      1 . OFF – No processing is performed on the aux input .
      2 . ON – Processing occurs to attempt to remove lead vocals from a piece of music .

      This process can create “Karaoke” style music for you to sing along to, including key information for harmony generation.

      The processing capability can vary quite a bit from song to song, depend- ing on the way the song was originally mixed .

      Lead Mute – Mutes the Lead vocal and only outputs processed signals .

      There are two settings:

      1 . OFF – Lead vocals are routed to the main mix .
      2 . ON – Lead vocals are removed from the main mix .

      Digital Out Level – Controls the USB output level .

      While singing, press MIX and adjust the HEADPHONE LEVEL until it’s as loud or soft as you like it.

      Headphone Lim – Controls the level at which the headphone output limiter engages.

      Levels closer to 0db allow for louder headphone output levels.

      If this does not resolve the issue you have reported please follow the link below and submit a Service request via the link below:

      Thank you
      • Sep 26
      • Headphone connection stopped working on TC Helicon voicelive play
        deeb168 thanks for the response, I'll give that a go
        • 1
        • ·
        • Sep 26
  • New
    Newcomer - Level 1

    I am inquiring to see if TC Helicon has any plans to release an updated version of the VoiceTone Harmony-G XT. I find the feature set of the G XT is a great middleground between the Harmony Singer 2 and the VoiceLive Play harmonizers. In addition, the footprint (dimensions) make the G XT a good addition to a pedal board.

    I considered buying a used G XT - which are hard to find - but, given the age of the G XT I felt it might not be the best sounding unit. 

    Thank you.


    0 7
    • wickman2000
      kiskadar69 TC-Helicon already did an online poll in 2017 on what a "new" Harmony-G XT should be able to do. Someone was missing the momentary mode to turn the Harmony on/off. What ideas do you have?
      • Sep 15
    • wickman2000
      kiskadar69 "the footprint (dimensions) make the G XT a good addition to a pedal board": you are right. I use VoiceTone Harmony-M, which is the same size.
      • Sep 16
  • New
    Newcomer - Level 1

    Why are my acoustic/electric guitar loops softer in volume than my acoustic/electric guitar volume playing thru the Voicelive3? Is there a setting I'm missing?

    0 10
    • fsfs
      PedroRodrigues Hi fsfs, thank you for your post, I would first suggest to check how you have set up the Loop Mixer, this will allow you to adjust the mix between your imported loop and your live vocals/guitar. It may also be useful to check all the tools available on your VOICELIVE 3 for the Loop, for this please follow the link below to access the reference manual for your unit, please check page 113 and forward. I hope this helps. Thank you
      • Aug 31
  • New
    Newcomer - Level 1

    What type of USB ports are on The Voice live 3?

    0 7
  • New
    Newcomer - Level 1

    The motherboard of my Voicelive 3 pedal has failed. Is it possible for me to supply a new voicelive 3 motherboard to Turkey?

    0 7
    • msemihhh12
      NicJonesMT Hi Msemihhh12.
      If you click Support at the top of the page, you will be able to submit a spare parts ticket. If the unit is out side of its warranty period then you will be advised where your nearest service partner is, as they should be able to supply the parts for you.
      If the VL3 is still within the warranty period, then please submit a technical support ticket with a detailed description of the issue.
      • Aug 1
  • New
    Newcomer - Level 2

    My Play Acoustic controller knob just quit working.  Can't change any settings in menus now.  Never been damaged or mistreated.  It just stopped working. No friction when I rotate the knob.  Does anyone know what can be done?

    0 12
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