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    2020-10-29

    Hello,

    I can't find my original topic (I suppose it has been deleted since you replied to my ticket) but I want this to be public and visible and get traction

     

    I've purchased a UMC 1820 from Thomann.de. Received it on tuseday 27

    When I've tried it all channels have a lot of signal passing through even with the main knob turned to zero. Both in direct monitoring as weel as in USB connection (see attachment). And not a little signal. That's a LOT (in the picture you see the signal getting from a moog Sub Phatty at max volume while the channel gain on the UMC 1820 is at zero)

    I've opened a ticket as I've never seen this in my life in any audio interfaces in 15 years and it's not an acceptable behaviour for an audio interface as it's very limiting 

    This is not documented anywhere (forum, Manual, etc) and there is no firmware . The Customer Service confirmed this should not be the behaviour and I've probably got a Faulty unit


    I've sent it back the unit to Thomann.de (Attaching MT customer service email) and asked for a reimbursment. In the meanwhile I went in a local italian shop to get another one as I need it urgently for a recording session on Saturday (paying it more than Thomann)

    I've just tested it and it has the EXACT SAME BEHAVIOUR

     

    I want an official clarification from Behringer as I cannot think I got two faulty unit in a row from 2 different vendors with the same issue and I'm losing a lot of time (and money) around this

     

     

     

    read more...
    0 7
    • ROBERTO Rizzi
      Rex Beckett Hello Roberto, this is not an official response but I don't think you got two defective units. It is quite common on preamps, interfaces and mixing consoles that the Gain controls do not have an Off setting. They usually have a range from minimum to maximum gain. If the minimum gain is too high for your source, reduce its output level or press in the UMC1820's Pad button. The gain controls on other UMC products (202HD, 204HD, 404HD) have the same behavior.
      • 11 hours ago
      • UMC 1820 ISSUE - Gain knob to zero but still getting a lot of signal from all channels - 2 new faulty units in a row?
        ROBERTO Rizzi Hi Rex. Thanks for your prompt reply.
        I'm pretty baffled to be honest
        First: I got an official ticket response from Lea saying a gain to zero should let no signal in (and I've move accordingly by returning the Interface and purchasing a new one)
        Second: it's not quite common. Actually is the opposite. Any single Audio Interface and Mixer I had in 15 years doesn't behave like this. Zero on a gain is zero.
        Third: there's A LOT of signal passing in. Too much. I'm getting signal with PAD on, Gain knob on zero from my Moog Sub Phatty with volume at 1 out of 10
        Fourth: It's so not common that the latest reseller told me that he's never seen something like this, that it is unacceptable. He already opened me the procedure for a free return and it's going to remove this and other audio interfaces of Behringer from his catalogue, as it is not documented anywhere on your manual that your preamp don't go to zero
        • 11 hours ago
      • UMC 1820 ISSUE - Gain knob to zero but still getting a lot of signal from all channels - 2 new faulty units in a row?
        Rex Beckett Hi Roberto, I don't represent Music Tribe. I am a user - like you. My experience is different to yours, though. The Gain controls on every mixer and almost every preamp that I have ever used did not have an off setting. Mixer Level controls, on the other hand, usually do have an off position. If you need to be able to turn a source off, you may be better using a mixer rather than a preamp/interface.
        • 10 hours ago
      • UMC 1820 ISSUE - Gain knob to zero but still getting a lot of signal from all channels - 2 new faulty units in a row?
        ROBERTO Rizzi Sorry Rex, I thought you were a staff since I see you responding a lot around I'm waiting for an official answer. I've had and tried focusrite, UA, Arturia as audio interfaces. All of them, if the gain is to 0, let no signal passing through (you can see a clear 0 on the gain if you google it)

        This is the first time it happens to me on an audio interface honestly. and the problem is not only they don't go to zero, is that there is so much preamp, even with the PAD turn on that the level they let pass through is really huge. This makes harder in live set to do manual automation on the volume as there is a huge multiplier on the gain itself.

        And I cannot go for a mixer (I already have a mixer, luckily not behringer ). I was looking forward for a cheap solution to do live set while sending 8 different audio channel to ableton live, in order to apply real time effects or record 8 track at the same time (dawless). The UMC 1820 looked perfect on paper to do that

        The things that bothers me is that this is not written anywhere

        Best
        • 10 hours ago
  • 2020-10-28

    Hi, 

    My UMC404 HD has stopped working and power is not flowing through it. 

    I bought it 10 months ago and it suddenly stopped working. 

    I tried opening a care ticket but I have not received any response. 

    The product is still under warrenty. I went to guitar cente and they suggested me to reach out to Behringer. 

    Can someone suggest me how much time does the customer care of Behringer take to respond? 

    Also, how much time does it take for them typically to repar an issue like that ?

    There is no way to call them and I am feeling helpless right now. 

     

    read more...
    1 11
    • Alpansh Banerjee
      Jamie Reyes I’m having the same problem. My unit stopped working after 2 years last week, I sent in a care ticket last week and have gotten no response from anyone for anything. Can’t find a customer service number anywhere. The online store I purchased it from told me to reach out to Behringer but there really is no way of communication. Really annoyed at this point. Let me know if you have any luck.
      • Wed at 3:31 PM
      • USB Audio Interface Stopped Working: Solution..?
        Alpansh Banerjee hopefully soon.
        • 1
        • ·
        • Wed at 3:34 PM
      • USB Audio Interface Stopped Working: Solution..?
        Chris Edwards Hi Jamie Reyes, I hope you are well. Upon checking our system I can currently see you have two cases open for the same issue, it appears replies have been sent on both cases on 27/10/2020. I would recommend checking your spam and junk folders just in case the replies have routed to these locations, if you still cannot find them please let me know and I will request my colleagues reach out to you again.
        • 11 hours ago
    • Alpansh Banerjee
      Paul Vannatto The standard way to contact support is to click on the Support (above) and complete a service ticket. They will contact you once submitted.
      • Wed at 3:54 PM
      • USB Audio Interface Stopped Working: Solution..?
        Alpansh Banerjee Hey Paul, I did that 2 days ago. Hopefully they will reply soon.
        • Wed at 3:59 PM
    • Alpansh Banerjee
      Chris Edwards Hi Alpansh Banerjee, I hope you are well. Upon checking our system I can currently see you have two cases open for the same issue, it appears a reply has been sent on your first cases on 27/10/2020. I would recommend checking your spam and junk folders just in case the replies have routed to these locations, if you still cannot find them please let me know and I will request my colleagues reach out to you again.
      • 11 hours ago
      • USB Audio Interface Stopped Working: Solution..?
        Alpansh Banerjee Hey Chris, really appriciate your reply. I have not received any reply /email. Can you please tell your colleagues to reach out to me again? If you want I can provide you an alternate Email ID: [email protected]
        • 5 hours ago
  • 2020-10-27

    Hello,

    I've already opened a ticket but wanted to check with community as well. I've just received a brand new UMC 1820 from Thoman. Everything seems to be working fine except that all channels never goes to zero volume even if setting the Gain knob to the minimum. This is audible both on full monitoring as well as in a daw (ableton) when recording.

    Even with the gain knob at zero there is a lot of signal coming through. A lot of signal actually (See picture. I have my moog sub phatty on channel 1).

    None of my previous and current audio interfaces (even from Behringer) are working like that. Gain knob on 0 is 0 signal passing in

    Do I have a faulty unit (and then I shall ask for a replacement from Thomann or a firmware update from Behringer) or this is working as intended (and then I'll send it back to Thomann as this is not an acceptable behaviour at all for an audio interface)?

     

    Thanks and best

     

    Thanks and best

    read more...
    0 3
    • ROBERTO Rizzi
      Leah from Music Tribe Hello @thevoidngi ,

      I will be sending you a response to your email shortly. If you do not see the reply, please check your Spam/Junk folder.

      Thanks!
      • Tue at 3:03 PM
      • UMC 1820 ISSUE - Gain volume never goes to zero - faulty units?
        ROBERTO Rizzi Hi Lea. Please look ASAP at the CRM ticket you replied me with. I've purchased another NEW UMC 1820 and it has the EXACT SAME PROBLEM. I cannot believe it. One is a faulty unit, two is your fault. Please follow up. I'm quite pissed of right now as a customer. Lost time and lost money
        • 11 hours ago
  • 2020-10-27

    Hi,

    I have been looking for an option to use my UMC204HD or UMC1820 in Windows 10 to have a better sound in web sessions on Zoom  or other meeting sofware.
    Using a mic for my voice AND mixing the sound from Windows just as you can do with Steinberg or Focusrite interfaces.
    And this without playing with a 3rd party software and a kind of hardware trick where we inject the windows output in the Aux board input using a physical cable :(
    The point seems to be that the windows driver does not bring to Windows starndards sound Input and Output a Loopback option.
    Could Behringer implement this in a futur version and the world of covid-19 would be easier to live ;)

    read more...
    0 10
    • Christian Surieux
      Pedro Rodrigues Hi Christian, Thank you for your contact, please be aware that the unit works with ASIO drivers base developed by a third part company, never the less on our end on the development I will forward your suggestion to our R&D Team.
      • Wed at 1:37 AM
      • Missing loopback feature in the U-PHORIA audio interfaces under W10
        Christian Surieux 'be aware that the unit works with ASIO drivers that are developed by a third part company' are you sure, I am speaking of the last ASIO driver by Behringer, Windows driver 4.59.0. ???
        For some other products Behringer uses Asio4all but for UPHORIA in Windows 10, it looks to be a legacy Behringer driver.
        • 1
        • ·
        • Wed at 1:56 AM
      • Missing loopback feature in the U-PHORIA audio interfaces under W10
        Pedro Rodrigues Hi Christian, as I mentioned on the previous Message please be aware that the unit works with ASIO drivers base developed by a third part company, never the less on our end on the development I will forward your suggestion to our R&D Team.
        • Wed at 3:15 AM
      • Missing loopback feature in the U-PHORIA audio interfaces under W10
        Christian Surieux Please be more clear ???
        If you are speaking of the ASIO standard developped by Steinberg, every serious company uses it on Windows and these companies provide loopback feature.
        What else do you mean ???
        • 1
        • ·
        • Wed at 3:20 AM
      • Missing loopback feature in the U-PHORIA audio interfaces under W10
        Pedro Rodrigues Hi Christian I'm aware of Steinberg and how Asio is developed and by who. Regarding your question replying to your question I will forward your suggestion to our R&D Team. Thank you
        • 1
        • ·
        • Wed at 3:23 AM
  • 2020-10-23

    Please when connect in laptop and mic I’m not see partion in my Devi’s 

    also don’t have voice when recording 

    0 6
    • Amr Soliman
      Rex Beckett Hi Amr, what type of laptop and OS version do you have? What DAW/audio software are you using?
      • Oct 24
    • Amr Soliman
      Amr Soliman Hi Rex , thanks for reply
      • Oct 24
    • Amr Soliman
      Amr Soliman Unfortunately, the laptop has stopped working today
      Please help, what are the good laptop specifications to use with the umc202HD and microphone to record the voice and what is the appropriate program for recording audio
      Is headphone necessary during recording?
      • Oct 24
      • Umc202hd
        Rex Beckett It depends on what and how you want to record. Almost any modern laptop running either Windows or macOS should work with the UMC202HD if you get the correct USB cable. DAW software like Reaper is the most flexible but free software like Audacity can be used for simple recording tasks. Headphones are usually required if you are recording a new track through a microphone while listening to a previous recording (overdubbing).
        • Oct 24
    • Amr Soliman
      Amr Soliman Great Rex , thanks for your help, I will try again and I well be contact with you
      • Oct 25
  • 2020-10-23

    please help me get the Interface to solve my problem of latency during my connection with DAW, to make music with MIDI KEYBOARD. (BEHRINGER UMC202HD) this interface supports the same or not?

    0 8
    • Shreekant Boga
      Pedro Rodrigues Hi Shreekant Boga, please be aware that this unit does not support MIDI connection. In regard to latency, to be able to evaluate any latency values, you will also need to have in to consideration if you are using a Mac or a Windows computer because on Windows computer you will have the drivers transporting the audio from the sound card to the CPU of the computer and them from the CPU of the computer to the sound card again and from there to the speakers.
      In a case of a Mac is different because Mac uses core audio device.

      We also need to consider when addressing latency, the following:
      The computer CPU speed.
      Audio interface quality.
      The type of connection. USB/FIREWIRE.
      The compatibility driver/operating system/ DAW.
      The amount of buffering selected on the DAW, measured in samples.

      Increasing the buffering size gives the computer more type to respond to the audio, per example when you are using plug ins like the ones that you have stated, this is very important but also slows the response of the all system.

      All these points can be addressed to decrease latency issues, but this scenario will also create less stability for your system.

      Latency can be proportional to:

      The number of audio channels used
      Number of Plugins used
      Sample Rate
      Bit Depth
      Amount of Memory
      Processing Power
      • Oct 23
    • Shreekant Boga
      JiSs Simard Give me 5.10 minutes I'll watch ✌️????
      • Oct 23
  • 2020-10-23

    My interface keeps bugging out. I plug it in and it works for about 30 seconds, then it cuts off and all the lights on the interface. Using USB power on a macbook. I've tried plug in power and same thing happens.

    I can't find customer support anywhere. Anyone elser have this issue?

    read more...
    1 6
    • Jamie Reyes
      Nigel Turner Hi Jamie, please go to this link and submit a service request ticket. https://community.musictribe.com/pages/create-new-ticket?type=service%20request You can also go to the support tab at the top of the page and scroll down to service and submit a ticket from there.
      • Oct 22
      • UMC404HD Not working
        Jamie Reyes Hey Nigel, Thanks for reaching out. I put in a service request last night. I've had it for less than 3 years so it might still be under warranty. Would this be something you might be able to help me with?
        • Oct 23
    • Jamie Reyes
      Mike Satterfield Good luck with the warranty, my unit was only 9 months old and they said my warranty was expired, suppose to be 3 years.
      • Tue at 6:34 PM
      • UMC404HD Not working
        Jamie Reyes I feared this would be the case. It would also be cool if someone got back to me. Haven’t heard from anyone about my service request or anything. Worst customer service I’ve experienced in a while.
        • Wed at 3:28 PM
  • 2020-10-20

    I currently run Cubase and Samplitude via Focusrite Solo audio interphace. Works like a dream to als play music eg Spotify. 
    I bought a Behringer U-Peoria UM2 interface to attach to my laptop. Now, whilst it works nicely to play music, eg Spotify, I cannot get it to work with a MIDI keyboard. Focusrite is great, plays on both PC and Laptop, but the Behringer just doesn't like the MIDI, despite having selected the appropriate drivers. 
    what am I doing wrong.

    read more...
    0 7
    • Donald Easton
      William Reichling Hello Donald, William Reichling from musictribe. Please click the support link above and create a tech support ticket and put it to my attention I can help you out with this.
      • Oct 20
  • 2020-10-20

    Hi, any chance of a 64 bit version of the Konnekt 8 interface being developed? OSX Catalina doesn't run 32bit architecture anymore... thanks in advance.

    0 6
    • Kai Lundewall
      Joe Rivers Hi Kai, unfortunately not. As this unit is now discontinued, we are no longer producing software for compatibility issues with later Operating Systems. I apologize for the inconvenience here.
      • Oct 20
      • Konnekt 8 64 bit driver for OSX Catalina
        Kai Lundewall Hi Joe. Thanks for your reply. Sorry to hear so. Will have to revive an older mac then. Thanks anyway.
        • Tue at 8:28 AM
  • 2020-10-19

    hola a todos! tengo una duda. Así sin más, mi interfaz de audio (umc404hd) dejó de dar sonido y aparecía como desconectada. Cuando desenchufé la fuente de alimentación permaneció encendida y ahora apareciendo como conectada. Nunca la usé sin la fuente de alimentación por eso la duda. Ahora está funcionando conectada solamente por usb a la pc, sin la fuente de alimentación. Busqué información en la web pero no encuentro nada.

    Alguien sabe por qué puede ser que haya cambiado esto?

    Gracias!! Saludos!!

    read more...
    0 10
    • Diego Torres
      John Matthews My UMC404 has always worked via just the USB or with the Power Supply too. Is it working as normal now or still not recognised when you connect the PSU?
      • Oct 18
    • Diego Torres
      Diego Torres cuando reconectaba el PSU, la UMC aparecía como desconectada. Tuve que desconectarla completamente, conectar primero el PSU, y luego el usb, y entonces empezó a trabajar normalmente como antes.
      • Oct 19
    • Diego Torres
      Diego Torres la pregunta ahora sería: cuál es el sentido de conectarla vía PSU? Cuál es el beneficio?
      • Oct 19
    • Diego Torres
      John Matthews The PSU helps when using the UMC with devices which can't provide enough power
      • Oct 20
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