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299,778 members
183,555 posts
  • New
    griffinschulte
    Newcomer - Level 1
    2022-10-05

    Hey folks,

    I've been dealing with an issue with my GoXLR Mini for several weeks now and have not been able to find a discussion or solution regarding anything similar.

    For context, I bought my GoXLR Mini in March of 2021 and have had 0 issues with it until recently. As for the issue, every time I boot my PC, the faders on the interface do not work until I unplug the device and plug it back in. Upon booting, my audio and mic work, but the faders do not when moved. The LEDs under the faders don't even change. The only temporary fix I've found is to unplug the device and plug it back in. Other fixes I have tried (that did not work) include restarting my PC, restarting the app, and changing device/mic profiles. There has been no obvious firmware/software updates prior to the problem. I engaged the TC Helicon Gaming Discord for support but never recieved a response.

    Any suggestions for a fix would be greatly appreciated!

    Thank You!

    read more...
    0 8
    • griffinschulte
      PedroRodrigues Hi griffinschulte, thank you for your post, please ponder that the GOXLR MINI does not offer mechanised Faders this unit uses a fader latching mechanism, this means that that you need to move the physical fader across the LED lights on the fader to "latch on" and control them. Please confirm that the GOXLR App say "GOXLR connected via USB" in the bottom left.
      When restarting please, try moving the faders up then back down and see if it picks up and controls the audio levels again.
      Also note that the levels are saved by your profile, so if you adjust your levels, then don't save your profile, none of those changes will save. Doing that then restarting can really make the latching thing a bigger issue, since you will have to make large movements to latch up again.
      For last please bear in mind that LEDs on the faders will not be as accurate as they would be on the GOXLR that uses motorised faders. This is a common behaviour on devices with non-motorized (latching mechanism) faders. I hope this clarifies this matter. Thank you
      • Wed at 12:21 AM
  • New
    sdwood68
    Newcomer - Level 1
    2022-10-05

    I've recently purchased a Behringer U-Phoria UMC204HD and have some Presonos monitors pluges into OUT1 & 2. When ever Windows 11 starts, stops or hybernates do to no activity I get this load obnoxious buzzing pop sound (attached). 

     

    How do I make it go away?

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    0 7
  • New
    aktripathy
    Newcomer - Level 1
    2022-10-04

    I purchsed Berhinger UM2 audio interface on 11th Feb-2020, but I have not downloaded the Tracktion DAW which is free with this product.  I need Tracktion activation key.  Please help me how to get the activation key !!!


    View Attachment
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    0 1
    • aktripathy
      Paul_Vannatto If you had registered your UM2 within 90 days of your purchase, you would have received an email with the Tracktion DAW activation key. If you did not register, you are SOL. Get Reaper instead, or use Audacity (free open source).
      • Tue at 10:01 AM
  • New
    kawakguitar
    Newcomer - Level 1
    2022-10-03

    I'm getting a strange echo when using USB 3/4 for performance.  It lasts only a few seconds and then goes away, but it's loud and alarming.  Seems to happen once every hour or two. 

    0 1
  • New
    SleepyJay
    Newcomer - Level 1
    2022-10-03

    Hello,

    I switch between speakers and headphones frequently. My speakers are the Logitech G560 speakers that use USB to control and change different settings with the speakers that you wouldn't be able to through basic AUX.

    With the GoXLR software, sending different applications to different virtual inputs and outputs, such as Spotify to the GoXLR Music output within windows; if I were to swap to my speakers from headphones I will not hear anything due to Spotify still being routed to the GoXLR.

    Would the only way to use the GoXLR with my particular setup be connecting my speakers to the GoXLR via AUX and lose the other functionality of the speakers, or having to manually change the routing of applications in Windows everytime I swap outputs from GoXLR to another device? Is there anyway I can still use USB speakers properly?

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    0 4
    • SleepyJay
      NicJonesMT Hi SleepyJay.
      Go into your Windows Sound Settings and select App Volume and Device Preferences. With Spotify playing audio, change the Output option in this menu to your Logitech Speakers. You should now hear the music from your speakers.
      • Mon at 4:42 AM
    • SleepyJay
      SleepyJay

      Yep okay. So there's no way to make this work well with my setup without it being tedious. I'll have to find another product

      • Mon at 4:48 AM
  • New
    Flamelab
    Newcomer - Level 1
    2022-09-30

    Hi. I'm looking for advice of how to connect my tc system 6000 to my digidesign Xmon.

    0 2
  • New
    tgalaz
    Newcomer - Level 1
    2022-09-28

    CAS was created 7-18-2022, shipped the same day. New DL32 out of the box that would not power on. It is now 9-28!!! Cannot get ahold of any one! What the hell is going on?

    0 15
    • tgalaz
      KyleJohnson Hello, Kyle here with Music Tribe. Can you please provide your Case number so we can look into this for you?
      • Sep 28
      • BRAND NEW DL32
        tgalaz CAS-613578-T9H0T9
        • Sep 28
      • BRAND NEW DL32
        tgalaz "STATUS" = "Problem Solved" does not help if I do not have the product back in my inventory, witch BTW said product is for an install.
        • Sep 28
    • tgalaz
      KyleJohnson

      I have requested that the Service team follow up on your repair.

      • Sep 28
      • BRAND NEW DL32
        tgalaz A colleague asked me to check the status of your DL32 repair.

        The service center ordered a power supply for it in July shortly after receiving it. Unfortunately, that part is currently unavailable with no ETA of when it will become available. We also do not presently have any replacements in stock.

        In light of this, per Music Tribe policy, we would like to offer you a direct refund for the amount reflected on your proof of purchase (excludes tax and/or shipping).

        If you would like to continue, please complete and sign the bottom portion of the attached form. We'd prefer that you populate the form electronically to prevent any errors that may occur with handwritten entries. You should be able to digitally complete and sign the form with a PDF application such as Adobe Acrobat Reader. Refunds are processed as ACH transfers. We'll need your banking info to complete this transfer.

        For U.S. customers, please provide your Routing and Account numbers for an ACH transfer. For customers outside the U.S., please provide your IBAN and SWIFT Code for a wire transfer.

        To ensure that all the information on the form is correct and avoid any unnecessary delays, our finance team also requires a banking document (a screen shot of a banking document is fine) that shows the following information:
        • Sep 28
      • BRAND NEW DL32
        tgalaz Just so I understand correctly. I/we bought a brand new unit for a client that did not work out of the box, sent it back on our dime, you cannot fix or replace it. But you will refund the purchase price, but NOT the shipping to you? HOW IN THE HELL DOES THAT WORK?!?!
        • Sep 28
      • BRAND NEW DL32
        fgalaz208 Cannot wait for the response for the repair on the X32
        • Sep 28
  • New
    OSFOUR
    Newcomer - Level 1
    2022-09-28

    Comment changer échantillonnage  sur le panel contrôle  de umc  404  hd

      impossible  de   changer à l’échantillonnage  sa  reste  bloquer  sur 4800 kHz  alors que reaper enregistre en 4 100  khz  le le derouleur  ne  marche pas  aider  moi svp

     

    read more...
    0 6
    • OSFOUR
      NicJonesMT Hi There. Please close Reaper, then Right click the Sound Icon on your Tool bar and select Sounds.
      In the Playback Tab right click on the UMC option you are using and Go to Properties > Advanced. in this Menu you will see a dropdown Menu. In this menu you can change the Sample and Bit Rate. Change this to the option that you would like to use and close this menu. You will need to do the same in the Recording tab.

      Once you open Reaper you should be able to change the sample rate of your project.

      If you are still having issues please click support at the top of the page and submit a technical support ticket.
      • Sep 28
  • New
    RRRROB
    Newcomer - Level 1
    2022-09-27

    I am in need of two quality stereo AES meters.

    Does this product enable 3 AES ie 6 chanels of audio to be metered simultaneously (not 5.1) or do I need to switch the AES input to monitor 2 channels at a time?

    thanks

    0 1
  • New
    Crazycajun
    Newcomer - Level 1
    2022-09-26

    When using discord I have to leave my microphone setup open in go xlr for discord to recognize my mic. If I press ok to go back to let's say the routing or mixer then discord immediately stops recognizing my microphone.

    0 4
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