Hello,

I can't find my original topic (I suppose it has been deleted since you replied to my ticket) but I want this to be public and visible and get traction

I've purchased a UMC 1820 from Thomann.de. Received it on tuseday 27

When I've tried it all channels have a lot of signal passing through even with the main knob turned to zero. Both in direct monitoring as weel as in USB connection (see attachment). And not a little signal. That's a LOT (in the picture you see the signal getting from a moog Sub Phatty at max volume while the channel gain on the UMC 1820 is at zero)

I've opened a ticket as I've never seen this in my life in any audio interfaces in 15 years and it's not an acceptable behaviour for an audio interface as it's very limiting 

This is not documented anywhere (forum, Manual, etc) and there is no firmware . The Customer Service confirmed this should not be the behaviour and I've probably got a Faulty unit

I've sent it back the unit to Thomann.de (Attaching MT customer service email) and asked for a reimbursment. In the meanwhile I went in a local italian shop to get another one as I need it urgently for a recording session on Saturday (paying it more than Thomann)

I've just tested it and it has the EXACT SAME BEHAVIOUR

I want an official clarification from Behringer as I cannot think I got two faulty unit in a row from 2 different vendors with the same issue and I'm losing a lot of time (and money) around this

Hi, 

My UMC404 HD has stopped working and power is not flowing through it. 

I bought it 10 months ago and it suddenly stopped working. 

I tried opening a care ticket but I have not received any response. 

The product is still under warrenty. I went to guitar cente and they suggested me to reach out to Behringer. 

Can someone suggest me how much time does the customer care of Behringer take to respond? 

Also, how much time does it take for them typically to repar an issue like that ?

There is no way to call them and I am feeling helpless right now. 

Hi,

I have been looking for an option to use my UMC204HD or UMC1820 in Windows 10 to have a better sound in web sessions on Zoom  or other meeting sofware.
Using a mic for my voice AND mixing the sound from Windows just as you can do with Steinberg or Focusrite interfaces.
And this without playing with a 3rd party software and a kind of hardware trick where we inject the windows output in the Aux board input using a physical cable :(
The point seems to be that the windows driver does not bring to Windows starndards sound Input and Output a Loopback option.
Could Behringer implement this in a futur version and the world of covid-19 would be easier to live ;)

My interface keeps bugging out. I plug it in and it works for about 30 seconds, then it cuts off and all the lights on the interface. Using USB power on a macbook. I've tried plug in power and same thing happens.

I can't find customer support anywhere. Anyone elser have this issue?

I currently run Cubase and Samplitude via Focusrite Solo audio interphace. Works like a dream to als play music eg Spotify. 
I bought a Behringer U-Peoria UM2 interface to attach to my laptop. Now, whilst it works nicely to play music, eg Spotify, I cannot get it to work with a MIDI keyboard. Focusrite is great, plays on both PC and Laptop, but the Behringer just doesn't like the MIDI, despite having selected the appropriate drivers. 
what am I doing wrong.

hola a todos! tengo una duda. Así sin más, mi interfaz de audio (umc404hd) dejó de dar sonido y aparecía como desconectada. Cuando desenchufé la fuente de alimentación permaneció encendida y ahora apareciendo como conectada. Nunca la usé sin la fuente de alimentación por eso la duda. Ahora está funcionando conectada solamente por usb a la pc, sin la fuente de alimentación. Busqué información en la web pero no encuentro nada.

Alguien sabe por qué puede ser que haya cambiado esto?

Gracias!! Saludos!!

Hi everyone...

this is a strange problem I've been facing for few weeks.

On the beginning I noticed the problem while I was recording my guitar with my daw (through the Uphoria UMC204HD)... during the parts I was playing, I got several random input audio peaks.... even when I was not strumming or playing at all. So I thought it could be due to my guitars. Or to my cables. Or to the input ports of the UMC204HD.

Well...these are not the cases... I verified today that these random audio peaks occur even when nothing is connected to the Behringer interface (even with the input volumes set to 0).

By the way, these input glitches are always present: I opened the windows audio settings and in the input settings (IN 1-2 BehringerUMC 204 192K) you can see the bar of the input level that continuosly gets input audio peaks.... even if nothing is connected.

Any idea about this strange matter? I don't know if it can be due to some windows update. I've just checked even for possible viruses or malware but it doesn't seem the case. But i can't record or play anything at the moment, it's a mess with those audio peaks...

Thanks for your help.

1- New UMC 22 just installed on windoiows 10. when I use mic and monitor, I can hear the sound clearly through the headphone output. However when I play recording from computer there is no sound. Yes, have configured the playback to use the Behringer output on my settings, but still no sound on playback.  Playback will work ok when switched back to default realtek driver. Your advice please?

2- Using a Rode VXLR+ adaptor between a Rode mono mic and XLR input. Works fine, except there is are some ms delay between left and right output channels on playback. Tested this on an audient ID4 interface and there is no channel delay. Why does this happen on the UMC22?

Thank-you for your comments.