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305,220 members
189,494 posts
  • New
    elwanderoo
    Newcomer - Level 1
    2022-07-19

    Hi all,

    I'm new here and had a small question I was hoping someone might be able to help with: I have the TC Helicon Go Solo interface and it works great with my iOS devices but when I try to connect it to my PC nothing happens.

    It wasn't provided with a mini USB to USB cord (I bought it new and while it came with other cables, no USB cord in there) so I tried using other mini USB to USB cords I had lying around from other music gear and still no luck.

    Has anyone tried using theirs with a PC, if so, what did you use to connect it to your PC?

     

    Thanks!

    read more...
    0 13
    • elwanderoo
      Dale_M The QSG states a 10 pin connector so it would need to be a 10pin Mini USB to USB B cable
      • Jul 20
  • New
    CharlieL
    Newcomer - Level 1
    2022-07-05

    HI,
    I am planning to buy a TC-Helicon GO XLR MINI.
    I read it has a USB2 connection, but my new laptop will only have USB3 contacts.

    As an example my webcam doesn't work in USB3 ports (only USB2), therefore
    I wonder if there are any safe ways to get USB2 stuff to work on USB3?
    And mainly that GO XLR MINI will work on modern laptops?

    read more...
    0 5
    • CharlieL
      djtetei USB 3 should be backward compatible with older USB 2 and USB 1 protocols, so if you encounter issues, like with your webcam, these are due to port configuration or driver related. XLRMini specifications states support up to Windows 11, but no support for Linux or Mac.
      • Jul 5
    • CharlieL
      PedroRodrigues Hi CharlieL thank you for your post, it is advisable to use the GOXLR MINI connected directly to a computer via USB 2.0, as stated on the manual, please confirm by following the link below:
      https://www.tc-helicon.com/product.html?modelCode=P0DI7
      Nevertheless, what djtetei post is correct and USB 3.0 is backwards compatible allowing to connect a USB 2.0 device into a USB 3.0, but it will only run at the speed of the USB 2.0 technology. I hope this helps

      Thank you
      • Jul 16
  • New
    LandmarkConstruction
    Newcomer - Level 1
    2022-05-26

    The app will not connect with the goxlr mini. It lights up but will not be recognized by the app. Have uninstalled / restarted software multiple times and it will still not show up in the app. 

    0 25
  • New
    liao0ciya
    Newcomer - Level 1
    2022-05-21

    I have sent my VOICELIVE 3 EXTREME device to Thermal Relief Design for repairment at the beginning of March (2022) after music tribe sent me the instruction and case number for repairment. But now, the repairment has not been done. I sent couple of email to TRD, they replied that they are waiting for the part. Anyone has experienced the similar issue? What is the solution for me? Wait? I have already waited for almost 3 months. 

     

     

     

    read more...
    0 31
    • liao0ciya
      PedroRodrigues Hi liao0ciya, thank you for your post, can you please provide me the case number used to submit your assistance request so I can relate this information to our Spare Parts Team and request an investigation. Thank you
      • May 24
    • liao0ciya
      liao0ciya Hi PederoRodrigues, thank you for replying. case number: Case CAS-552721-S6L5L4 , RMA number:382454
      • Jun 3
    • liao0ciya
      liao0ciya Hi PederoRodrigues. It is FOUR months. The repairment is still not done. TRD team advices me to reach out to Music Tribe to file a complaint since they have no access to the manufacture part systems. Where do I file a complaint? Is this post already a complaint?
      • Jul 23
  • New
    Klaus4711
    Newcomer - Level 1
    2022-05-04

    Hallo from Germany, I would like to use the Perform VK as an Audiointerface with Cubasis. But there in no Input-Signal. Is there a problem with IOS 15? Is there a Firmware update available? Thank you for help

    0 34
    • Klaus4711
      PedroRodrigues Hi Klaus4711, please ponder that the Perform VK was designed to be implemented with a PC/MAC and not with an IPAD. To implement your Perform VK with a computer you must follow audio configuration described below.
      Regarding USB audio please be aware that there are 4 inputs and 8 output channels for USB audio in PERFORM-VK.
      A driver is required for both USB audio AND MIDI use, it can be found at
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0DEE


      USB IN
      CH 1 Backing Track L
      CH 2 Backing Track R
      CH 3 Dry vocal in
      CH 4 NaturalPlay IN

      If no signal is transmitted to the product on USB audio channel 3, the product will use analogue in for the voice input.
      So, you could use channels 1&2 to input stereo tracks from your DAW but sing into the product via your mic.
      Please note that channel 1&2 input is NOT passed to the USB outputs, but IS passed to the Main analogue outs.
      If you use a computer for backing tracks, they will get sent analogue to the PA. Volume control for those tracks happens at the computer.
      NaturalPlay IN is not connected to the audio output. It is used only for NaturalPlay chord input.
      This is intended to allow you to use a “guide track” for NatualPlay that you may not want heard in the mix. It could be dry guitar chords or piano chords, with different voicings or placement to create your desired harmony output.


      USB OUT
      CH 1 L processed vocal, Keyboard/ Aux in (same as what is on main outputs, less the audio received on USB in
      CH 2 R processed vocal, Keyboard/ Aux in (same as what is on main outputs, less the audio received on USB in 2
      CH 3 Dry Voice input
      CH 4 Not used
      CH 5 Dry INST IN R / Aux L
      CH 6 Dry INST IN R / Aux R
      CH 7 Harmony Voices L
      CH 8 Harmony Voices R

      Thank you
      • May 5
  • New
    pstephens13
    Newcomer - Level 1
    2022-05-01

    Perform VK USB errors and intermittently disconnects . SOund stops and I have to eiter switch ASIO driver selections in any audio tool I use or unplug and reconnect the USB. Getting IRQ not less or equal to erros TChelicon Root Exe.

    THe perform VK wil go as far as crashing my Laptop and must be restarted.

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    0 19
    • pstephens13
      NicJonesMT Hi Pstephens13.
      Can you please click support at the top of the page and submit a technical support ticket.
      If you could please provide as much information on your setup (Laptop build, version and build (Found in "About your PC"), Operating System, Other devices, Connections, firmware version etc) we can then advise you further.
      • May 3
  • New
    Qweets
    Newcomer - Level 1
    2022-04-22

    I've replied to my RMA email and everything, started a new ticket to try and get any info on what is happening. It was delivered to the repair place on the 6th and just radio silence, cannot get any answers. My RMA number is 382577  

    0 34
    • Qweets
      PedroRodrigues Hi Qweets, thank you for your post and for suppling your RMA, it would also be useful for this process if you could provide your case number so I can request the Service Department to look in to this matter. Thank you
      • Apr 22
      • Sent goxlr mini for RMA haven't heard anything
        Qweets CAS-581853-S1X8G6
        • Apr 22
      • Sent goxlr mini for RMA haven't heard anything
        WilliamR I've reached out to the service department. They will contact you ASAP. Sorry for the delay
        • Apr 22
      • Sent goxlr mini for RMA haven't heard anything
        Qweets I've been told they can't fix it and they can't replace it and are offering a refund and gave me the most confusing pdf file I've ever seen to fill out. No instructions on what information needs to go where and I'm just so mad about this entire experience, I've never had to jump through so many hoops with a company before and I just want this to be over with. Can anyone here help me figure out how to fill out the form? I've emailed them and asked them to call me or give me instructions.. I just want this to end already
        • Apr 25
  • New
    msoukal52
    Newcomer - Level 1
    2022-04-21

    Need Repair...TC-Helicon VSM-300 Does not power up??

    0 18
  • New
    Juliavon
    Newcomer - Level 1
    2022-04-01

    Hey, where can I buy the optional DC adapter/power supply for go twin interface? Appreciate any help on this, haven't been successful finding a compatible adapter for it so far...

    0 8
    • Juliavon
      WilliamR Hello, Please click on the support link above and create a parts ticket and someone will get in touch with you as soon as possible.
      • Apr 1
  • New
    rustymusik
    Newcomer - Level 1
    2022-03-10

    I unplugged my Goxlr from all cables to clean the desk. When I tried to turn it back on, it didn't work. what can i do to fix this ?

    0 41
    • rustymusik
      WilliamR Hello, Are you using the correct power supply? Specifically the DC 12 Volt tc helicon power supply? We do get a lot of cases of power supplies getting swapped accidently.
      • Mar 10
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