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305,220 members
189,493 posts
  • New
    InVrtd
    Newcomer - Level 1
    2021-08-03

    I have filled in all of the required information on the care ticket regarding my GoXlr and it won't submit. The message that appears underneath the submit button is, "Please Fill Required Field"

    Please see attached zip file for screenshots.




    View Attachment
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    0 85
    • InVrtd
      Nigel67 Hi InVrtd, our Community Team have advised that this issue is now fixed. Please could you try and submit your ticket again. We are very sorry for the inconvenience caused. Can you let me know either way please. Many thanks
      • August 3, 2021
  • New
    thomstove
    Newcomer - Level 1
    2021-07-24

    Hello, I've just purchased the Go Guitar interface from TC Helicon. I've connected it as the instructions say but cannot hear the guitar as it's recording. I've tried using the Go Record app and Dolby Go. For some reason the signal is not being sent back tomthe headphones. Am I missing something? It's an S10 phone. Thanks in advance

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    0 48
    • thomstove
      Dale_M Sorry to hear this, please go to the support tab above and select Technical for us to assist you.
      • July 27, 2021
  • New
    alexbreugelmans
    Newcomer - Level 1
    2021-07-23

    Hello

    I want to use The GoXLR as a unit to get my mic in, but how do I connect this to my audio interface (used for Ableton) (interface = Steinberg UR28M but could be another one).

    Greetings

    Alex

    0 303
    • alexbreugelmans
      WilliamR Hello Alex, William from musictribe here. The Goxlr is an interface itself and will not work as a standalone mixer. It needs to run with the goxlr app to route the signal properly. You can use the go xlr itself to record into your DAW. You need to set up the routing properly within the go XLR app to record in your DAW. If you require specific details on how to do this, feel free to click on the support link above and create a tech support ticket, and one of our specialists can get in touch with you.
      • July 23, 2021
    • alexbreugelmans
      alexbreugelmans Hello, because of several reasons I am only back on track now.
      • Apr 12
    • alexbreugelmans
      alexbreugelmans So if I properly understand, I connect the GOXLR like a synth etcetera thru USB to my PC, and in Ableton choose the right input for each track?
      • Apr 12
  • New
    cow1970
    Newcomer - Level 1
    2021-07-07

    Hi all

    Wondering if any is kind enough to help.

    Im having issues getting any sound from my blender. I have drivers installed and can see it is connected via the app. Using Win 10 and Ableton 11. Trying to get some Korg Volcas to 'sound' but nothing. In fact since buying it I have only ever been able to use it via headphones.

    In truth I dont understand this at all. Struggling with connections for a wide range of kit.

    So how does anyone using this kit for ableton and external synths get sound in ableton?

    Thanks

    Matthew

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    0 60
    • cow1970
      NicJonesMT Hi Matthew. Can you please submit a technical support ticket and we will then be able to advise you further.
      Simply click support at the top of the page and scroll down to the tech support option.
      • July 8, 2021
  • New
    AlexNotTheLion
    Newcomer - Level 1
    2021-07-05

    I really like the GOXLR mini, after trying loads of different pre amps and gates / channel strips for my mic its just about the only thing i found which works for a really great price! however, my set up for it is complex and due to the way its set up i cant use it to its full capacity (for some background i stream on twitch via obs studio), my input chain is as follows: shure s7mb > go xlr mini > pc

    this works and is great as an input, my issue stems from output which i personally have two issues with, 

    1. i like to keep my own listening volume sepparate from stream volume, with the goxlr this currently isnt possible as far as im aware, if i were to use all the faders and output to stream mix, if i decreased the volume on a single fader, i have no way to compensate for that in obs, this could be fixed by optionally outputting the channels sepparatly as well as a combined "stream mix" , so currently i am only using a single fader to output music only to stream mix, so if the volume is too low for stream, i can increase it in obs without affecting my listening volume.

    2. i use a external dac and headphone amp which makes routing output from the goxlr a bit of a pain, currently with the single fader im using, with voicemeter i take the streammix input and output it to my dac > headphone amp > headphones which isnt a great chain, i'd really love to see a feature either in a new go xlr to have lossless clean usb output, or have a software update to output to a specific device or again having seppareted channel outputs would allow me to fully use the faders to control my own volume sepparate from obs' output

     

    other than those personal problems, i really love the goxlr! i think its a fantastic product and in more simple setups works really really well

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    0 499
    • AlexNotTheLion
      TC Helicon Hi AlexNotTheLion, great to hear from you! Thank you for your incredible support! This means a lot to us.
      • July 23, 2021
    • AlexNotTheLion
      PedroRodrigues Hi AlexNotTheLion, I will leave you below a full GOXLR set up that will be helpful on this matter, information that involve OBS may be better answers by the OBS developers, so I would advise you to contact them directly.
      When it comes to using an external DAC, please take in to account that the GOXLR is a ADC and it will not be possible to use both unit at the same time as the GOXLR was developed to manage all aspect of the digital audio conversion and routing both unit as you have described just diminishes in a big way all the tools the GOXLR can offer you accompanied with an huge increase in the complexity of the set up.
      As I said on above please set up your GOXLR as stated below and you will have a huge amount of tools and processing power available for a seamless integration with any Broadcast tools.
      Please confirm that you are connecting the unit directly to your computer via USB 2.0 port avowing any USB HUB’s and any USB adaptors.
      Please confirm that you are you using a 1 x 1/8" TRS, stereo to connect your headphones?
      Are you using a headset? If you are please see the connection diagram below:
      (PICTURE 1)
      Please check the video below that will be very useful on this matter:
      https://youtu.be/7aNajiA_exw" target="_blank" title="https://youtu.be/7aNajiA_exw" target="_blank" title="https://youtu.be/7aNajiA_exw">https://youtu.be/7aNajiA_exw">https://youtu.be/7aNajiA_exw">https://youtu.be/7aNajiA_exw
      I would also suggest uninstalling the GO XLR APP and the install the lasted version available version 1.3.3.130 that you will find by following the link below:
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK" target="_blank" title="https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK" target="_blank" title="https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK

      When it comes to configure the GO XLR instead of showing up in your computer’s operating system as a single device with multiple inputs and outputs, GO XLR shows up in your computer as several different audio sub-devices dedicated to different elements of your overall livestream.
      Sound>Playback Tab These different sub-devices will each appear separately in your PC’s
      Sound>Playback tab:
      (PICTURE 2)
      These Playback sub-devices carry the following types of audio information:
      Chat—voice chat audio from services such as Discord or Skype
      Game—audio from your videogame, such as explosions, special effects sounds, or alert noises that originate inside the game
      Music—audio from music applications running on your computer, such as Spotify, Windows Media Player or iTunes
      Sample—audio that has been sampled in GO XLR plays back into your stream over this channel
      System—this channel serves as a catch-all for when perhaps you have a particular video game that won’t allow you to choose a specific output device
      To set up your audio devices in the Sound>Playback tab, use the right-click option on your mouse to take the following assignments:
      set up the System channel as your overall Default Device
      set the Chat channel as your Default Communications Device Once assigned, the system will add a green check mark and text label to mark each of these devices:
      (PICTURE 3)
      Similar sub-devices also appear in the system Sound>Recording tab in order to make your livestream audio available for recording.
      These Recording sub-devices carry the following types of audio:
      Broadcast Stream Mix—the final stereo mix that contains audio from all sub-devices combined into a single stream
      Chat Mic—audio from your personal chat mic (chosen as the Default Device via the right-click function)
      Sample—sampled audio from GO XLR plays back and can be recorded using this sub-device
      (PICTURE 4)
      Once each of these sub-devices has been set up and assigned to a GO XLR slider, each slider on GO XLR can independently control its assigned audio device.
      Each slider may then be used to adjust that device’s volume within the final livestream stereo mix. To further illustrate this separate-and-mix concept, if you feel that your Chat audio is too loud, you simply reach out to the assigned slider on your GO XLR and move the slider downward to decrease the Chat volume relative to the Game, Music or Sample audio.
      If the Chat audio is too quiet, you can reach out and move the Chat slider up to increase the Chat volume or you may also grab the Game, Music and Sample sliders and move those sliders downward to decrease those sub-devices’ volume relative to the Chat audio.
      As last to avoid an unintentional doubling of your audio, you will need to go into Windows under the Sound>Recording tab and make sure that the Windows “Listen to this device” option is switched off for your designated Default Device.
      The “Listen to this device” option is the internal method by which Windows allows you to monitor audio, but the processing latency inside your PC is slower than GO XLR’s internal audio processing, and so this slight delay inside the PC can create an unintentional doubling of the audio.
      To de-select “Listen to this device,” follow these steps:
      Open the Windows Sound control panel.
      Click on the Recording tab.
      Right-click on your designated Default Device.
      Choose the Properties option from the pop-up menu.
      Choose the “Listen” tab in the Properties pop-up window.
      Find the “Listen to this device” option.
      Make sure “Listen to this device” is UN-CHECKED

      Thank you
      • August 4, 2021
  • New
    k4fel
    Newcomer - Level 1
    2021-06-17

    Hi. One Question.

    Does the TC Helicon Go Twin USB audio interface work with the latest iPad/iPhone 2021 with the M1 chip?

    0 156
  • New
    Mark77
    Newcomer - Level 1
    2021-06-17

    Hello, their appears to be a connection problem with my go for mini, the headphone jack makes an buzzing sound, once I plug my headphones in, I have tried 3 pairs and still get the same sound, please can you help 

    0 51
    • Mark77
      DavidKnighton Hello Mark77,
      Your unit may need service to correct the buzzing issue. Please click the SUPPORT tab at the top of the page and submit a TECH SUPPORT ticket.
      • June 17, 2021
  • New
    UTAC
    Newcomer - Level 1
    2021-06-15

    Not a technical issue, please direct me to where this question would be more appropriate:

    How do you set the default control tab in the GOXLR app interface upon open? Currently, it's the Mixer control tab that displays, and I would like it to default to the Routing control tab. Perhaps an .INI file somewhere I could edit?

     

    Thank you.

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    0 206
  • New
    Bradautry
    Newcomer - Level 1
    2021-06-14

    This is not a new request or suggestion.  I've read comments in YouTube videos from months/years ago, but I couldn't easily find a topic here to chime in on, so here I am starting one.

    I'd love to see Mic settings have their own profiles.  It's not just about separate/unique microphones; for me, it's not at all about that.  I only make use of one mic.  But...

    My wife uses my PC, her eq and compression settings are vastly different than mine.

    My daughter uses my PC for virtual guitar lessons.  Obviously, playing guitar is a completely different use case than spoken word.  

    It's a hassle - not an insignificant one - to change pretty much every mic setting each time someone different will be using the GoXLR.

    Is there a technical constraint that makes it not possible to save different mic setting profiles?

    Thanks in advance.

    read more...
    0 1,660
    • Bradautry
      PedroRodrigues Hi Bradautry thank you for your comment please consider that I will forward your request to our Dev. Team but it may be also beneficial to check the TC HELICON GAMING DISCORD CHANNEL where we have a fair amount of discussions on this unit, we present solutions and also features new request and news. Thank you
      • June 16, 2021
  • New
    FitzGerald
    Newcomer - Level 1
    2021-06-01

    Hi please help me set up my go xlr. How can I connect it to my phone for live streaming apps? 

    thank you 

    0 69
    • FitzGerald
      NicJonesMT Hi FitzGerald. Please submit a tech support ticket and we will be able to advise you further.

      To do this just click Support at the top of the page.
      • June 1, 2021
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