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  • New
    thomstove
    Newcomer - Level 1
    2021-07-24
    Go Guitar | Mobile Device Interfaces

    Hello, I've just purchased the Go Guitar interface from TC Helicon. I've connected it as the instructions say but cannot hear the guitar as it's recording. I've tried using the Go Record app and Dolby Go. For some reason the signal is not being sent back tomthe headphones. Am I missing something? It's an S10 phone. Thanks in advance

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    • thomstove
      Dale_M Sorry to hear this, please go to the support tab above and select Technical for us to assist you.
      • Jul 27
  • New
    k4fel
    Newcomer - Level 1
    2021-06-17
    GO TWIN with iPad Pro 2021 M1 | Mobile Device Interfaces

    Hi. One Question.

    Does the TC Helicon Go Twin USB audio interface work with the latest iPad/iPhone 2021 with the M1 chip?

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  • New
    FitzGerald
    Newcomer - Level 1
    2021-06-01
    Go xlr | Mobile Device Interfaces

    Hi please help me set up my go xlr. How can I connect it to my phone for live streaming apps? 

    thank you 

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    • FitzGerald
      NicJonesMT Hi FitzGerald. Please submit a tech support ticket and we will be able to advise you further.

      To do this just click Support at the top of the page.
      • Jun 1
  • New
    InkedBeetle
    Newcomer - Level 1
    2021-05-08
    Go guitar pro red light flashes | Mobile Device Interfaces

    I bought a Go guitar Pro in December and was working perfectly... till yesterday. When I plug into the USB with my iPad Pro the blue TC Helicon logo lights up, then the square light above it which is supposed to be blue (red when guitar output is over limit) constantly flashes red. There's no audio input into the device and it does'nt seems to solve restarting the iPad o repeat the connecting process. Any toughts?

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  • New
    rtp_78
    Contributor - Level 1
    2021-04-01
    Go guitar Pro not working properly | Mobile Device Interfaces

    I purchase a Go Guitar Pro interface last Dec 22, 2020 when I received the item I notice that sometimes I am having a difficulty for the output to be heard either by headphone o amp. Since the purchased I only used it a couple and only today Apr 1 I use the product again and I can not make it work. I change guitar cable USB mini and and OTG but it still do not work. The serial of the interface is S190701472DPE. I need help regarding this matter. Thanks

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    • rtp_78
      DavidKnighton Hello rtp_78,
      I would suggest opening a service ticket to have the item evaluated under warranty. Click the SUPPORT link at the top of the page, then scroll down and click SERVICE tile to start your claim.
      • Apr 1
  • New
    JMJMJM
    Newcomer - Level 1
    2021-03-02
    Using Go Vocal with a gender (3.5mm to Lightning) | Mobile Device Interfaces

    Hello, is it possible to use Go Vocal with 3.5mm to Lightning gender for iPhone12 pro and Mac?

    I can't find the above information, so it would be appreciated if anyone let me know.

    Thanks!

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    • JMJMJM
      PedroRodrigues Hi JMJMJM please consider that the Go Vocal must be connected directly using the 1/8" TRS jack, the usage of any adaptor may create issues .
      • Mar 2
      • Using Go Vocal with a gender (3.5mm to Lightning)
        JMJMJM Noted with many thanks!
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        • Mar 3
  • New
    PinTwister
    Newcomer - Level 1
    2021-02-07
    powered speakers | Mobile Device Interfaces

    Just purchased the go guitar pro and it works flawlessly on my windows 10 setup. I use my headphones and the sound is wonderful. I just don't like being tethered by another cable, so I was wondering if I can use powered speakers through the headphone jack for stereo output, or do I need to go through the thru/fx monitor mono output port.

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    • PinTwister
      KyleJohnson Hello, Kyle here with Music Tribe. Definitely, as long as you have the correct cables/adapters to connect out of the headphone port, you can connect to any powered speaker(s).
      • Feb 7
    • PinTwister
      PinTwister Thanks
      • Feb 7
  • New
    TimRudd
    Newcomer - Level 1
    2021-02-04
    Go guitar | Mobile Device Interfaces

    Hi, could anyone tell me where I can get the guitar rack app from for android, can't find it anywhere so can't use my new go guitar I've looked on Google play and it's not there. ?

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    • TimRudd
      PedroRodrigues Hi TimRudd please follow the link below to access the app for your unit https://play.google.com/store/search?q=go%20guitar%20tc%20helicon&c=apps&hl=en Thank you
      • Feb 5
      • Go guitar
        TimRudd I have followed the link and its not there?? here is a screen shot of what I get:
        • Feb 5
      • Go guitar
        TimRudd Has guitar rack been renamed??
        • Feb 5
      • Go guitar
        WilliamR Hello Tim, Sorry for any confusion but there are a lot of fake sites online that claim to have Guitar rack for Android. These links are fake, Guitar rack is only available for iOS. However, the go guitar is compatible with most guitar sim apps, and there are many free ones for android.
        • 1
        • ·
        • Feb 5
      • Go guitar
        TimRudd Ah OK, must admit its very disappointing. Not at all made clear in the you tube videos by TC-Helicon, which leads us to believe the apps used are compatible with android. I have managed to borrow an IOS device to try out the app and yet again found that only go-guitar pro is fully supported again not mentioned in any advertising. I must admit I feel very let down, conned even, had I known I would have looked elsewhere for a product. Will defiantly be commenting on the miss-leading adverts.
        • Feb 12
  • New
    Mattysimon
    Newcomer - Level 1
    2021-02-03
    Go Guitar | Mobile Device Interfaces

    Cannot hear through headphones when recording. Spoke with someone called Chris who was very helpful but advice didn't work. My tablet and phone has now automatically updated to the Huawei stuff as opposed to android/Google and I blame Donald Trump. Any advice on how I can get the Go Guitar interface working or is it as I expect. Redundant on my Huawei phone and tablet?

    Thanks in complete desperation

    Simon

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    • Mattysimon
      PedroRodrigues Hi Mattysimon, please confirm if the App for the Go Guitar runs on your phone by confirming the system requirements present on the App description I will below the specification for your unit so you can confirm the implementation. Thank you
      • Feb 4
      • Go Guitar
        Mattysimon I've done all this. Still doesn't work.
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        • Feb 4
      • Go Guitar
        PedroRodrigues Hi Mattysimon please consider that this unit works with iOS and Android can you please test with one of these Operating Systems to check if the unit operates
        • Feb 5
      • Go Guitar
        Mattysimon Yes it works as I've recorded through a J4T app which works but can only use an acoustic as cannot hear throu
        • Feb 5
      • Go Guitar
        Mattysimon Sorry didn't finish - can hear through interface when playing back but cannot hear anything when recording.
        • Feb 5
    • Mattysimon
      Mattysimon If this doesn't work on Go Guitar headphone input using the Huawei phone would it be worth buying another android tablet
      • Feb 8
      • Go Guitar
        PedroRodrigues Mattysimon please be aware that the unit work in IOS and Android but the Guitar Rack App only works in iOS, but effectively you have a few free App's available that offer the similar tools.
        • Feb 9
  • New
    Mattysimon
    Newcomer - Level 1
    2021-02-01
    Go Guitar | Mobile Device Interfaces

    I've started using the go guitar interface and with a guitar recording app and the headphones only work during playback and not when I'm recording

    What am I doing wrong?

     

    Thanks

    Simon

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    • Mattysimon
      ChrisEdwards1 Hi MattySimon, would it be possible to provide any additional information on the make/model of the phone being used and what OS it's running along with the name of the app?

      Thanks in advance.
      • Feb 1
      • Go Guitar
        Mattysimon Hi Chris
        • Feb 2
      • Go Guitar
        Mattysimon Hi Chris. I think that may be the problem. Although I have an Android phone and use Google play, with is fine, the phone is a Huawei.
        • Feb 2
      • Go Guitar
        ChrisEdwards1 Hi Mattysimon, can you confirm the recording app you are using please?
        • Feb 2
      • Go Guitar
        Mattysimon Hi. I'm using the J4T app from Google Play which is a 4 track recorder
        • Feb 2
      • Go Guitar
        ChrisEdwards1 Thanks for confirming Mattysimon, upon looking into the app further it would appear the issue is caused due to limitations within the app itself. The app does not support live monitoring/record monitoring meaning it will not playback any audio while you are recording anything, if you want this feature i would recommend trying one of the apps mentioned within the below article:

        https://community.musictribe.com/pages/kba?articleId=b4229386-2d85-ea11-a811-000d3a085914&brand=TC%20Helicon

        I hope this helps.
        • Feb 2
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