Statistics

289,061 members
171,526 posts
  • New
    msoukal52
    Newcomer - Level 1
    2022-04-21

    Need Repair...TC-Helicon VSM-300 Does not power up??

    0 8
  • New
    Juliavon
    Newcomer - Level 1
    2022-04-01

    Hey, where can I buy the optional DC adapter/power supply for go twin interface? Appreciate any help on this, haven't been successful finding a compatible adapter for it so far...

    0 5
    • Juliavon
      WilliamR Hello, Please click on the support link above and create a parts ticket and someone will get in touch with you as soon as possible.
      • Apr 1
  • New
    jamierogers74
    Newcomer - Level 1
    2022-02-18

    I'm sending back my tc helicon go solo. What an absolute pile of rubbish this thing is. The lightening connector broke as soon as I connected it. I used an organic to connect another as you cannot get another original cable. Now it just keep switching on and off every three seconds. It's the most hassle I've ever had connecting an audio interface. Absolute rubbish

    read more...
    0 20
  • New
    Cob93
    Newcomer - Level 1
    2022-01-25

    I have a Go Twin. But the "direct monitoring" switch seems to have no effect, I can hear both the wet and dry sound regardless of the switch position through both the headphone jack and stereo outputs. Is there a fix for this?

    0 20
  • New
    Bryanliong
    Newcomer - Level 1
    2022-01-18

    why the device show no power,led light is off ,after I put in the batteries?it show no working...

    0 19
    • Bryanliong
      Cob93 Once you open an app on your phone like GarageBand etc, it should turn on
      • Jan 25
    • Bryanliong
      PedroRodrigues Hi Bryanliong, thank you for your post, in this case I would suggest you to confirm if you are using a 10-PIN USB MINI to Lightning cable. Thank you
      • Feb 14
  • New
    Dareyesgt
    Newcomer - Level 1
    2022-01-10

    Hi, I've had the Go Guitar Pro and I love it, but in my last trip the cables were stolen, so I'm looking for a replacement cable but can't seem to find one, I've open a case for spare parts but haven't got an answer, has anyone found a cable like this or a work around? Mini USB to lightning is not a very common type of cable.

     

    Thanks

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    0 13
  • New
    JPGarmon
    Contributor - Level 2
    2021-12-13

    I just purchased a Go Twin because I thought it would work with and Android Phone based upon what I read on Sweetwater web site. It appears it doesn't. I'd like confirmation before I send it back and some instructions if it does work. Thanks for your time.

    read more...
    0 7
  • New
    MarcLez
    Newcomer - Level 1
    2021-12-01

    Long recording times need power to the iOS device. Is there an option to power the device and use the Go Twin? The (camera) adapter from Apple with lightning and USB connectors does not fire up the Go Twin. Directly from the USB to lightning is working fine but the iOS device has no external power source. What to do?

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    0 23
  • New
    NewOldz
    Newcomer - Level 1
    2021-09-30

    Blue light lights momentarily then goes out, no guitar sound. Using Samsung S7, because my S20 has newer flat MINI USB connection, not supplied.

    Using ToneBridge.

    0 18
    • NewOldz
      Dale_M Hi there we would advise raising a Technical ticket from the support tab above.
      • September 30, 2021
  • New
    thomstove
    Newcomer - Level 1
    2021-07-24

    Hello, I've just purchased the Go Guitar interface from TC Helicon. I've connected it as the instructions say but cannot hear the guitar as it's recording. I've tried using the Go Record app and Dolby Go. For some reason the signal is not being sent back tomthe headphones. Am I missing something? It's an S10 phone. Thanks in advance

    read more...
    0 46
    • thomstove
      Dale_M Sorry to hear this, please go to the support tab above and select Technical for us to assist you.
      • July 27, 2021
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