I have a GO Guitar, it will not connect to my computer so that I can record sound, why do you not have a support area that I can get help today, not when you get to it
We will need to gather some more information from you based on what system you are using and how you have the device setup and configured. We can then determine how to resolve this issue for you.
Can you please click "Support" at the top and open a Technical support ticket. Please ensure that you provide the following when opening your ticket;
• Can you please detail any other devices that are being used in conjunction and exactly how these are connected to your device?
• Can you please detail how parameters on the device are set?
• Have you tested the device using an alternative audio source?
• Do you have access to alternative computer?
• Are any LED’s or lights on the device lit up or behaving erratically?
• What software are you using the device with?
• Are you connecting to a Windows or Mac computer and what operating system are you using?
• Do you have a similar device that you can compare the behaviours of?
• Can you please provide me with a detailed description of how the device is behaving and any other trouble shooting steps that you have undertaken?
If possible could you please also prepare a short video that clearly shows how the device is setup and behaving? These videos are extremely helpful in quickly identifying the cause of your issue and finding a resolution.
If you upload the video to file sharing platform, such as Dropbox or Google Drive and paste a Shareable link into the case subject field, the Case handler will be able to download and view (Please ensure that you have it set so that anyone with the link can view the file). []
Hi Rdadscomp1.
Please see my comment on your last post.
We will need to gather some more information from you based on what system you are using and how you have the device setup and configured. We can then determine how to resolve this issue for you.
Can you please click "Support" at the top and open a Technical support ticket. Please ensure that you provide the following when opening your ticket;
• Can you please detail any other devices that are being used in conjunction and exactly how these are connected to your device?
• Can you please detail how parameters on the device are set?
• Have you tested the device using an alternative audio source?
• Do you have access to alternative computer?
• Are any LED’s or lights on the device lit up or behaving erratically?
• What software are you using the device with?
• Are you connecting to a Windows or Mac computer and what operating system are you using?
• Do you have a similar device that you can compare the behaviours of?
• Can you please provide me with a detailed description of how the device is behaving and any other trouble shooting steps that you have undertaken?
If possible could you please also prepare a short video that clearly shows how the device is setup and behaving? These videos are extremely helpful in quickly identifying the cause of your issue and finding a resolution.
If you upload the video to file sharing platform, such as Dropbox or Google Drive and paste a Shareable link into the case subject field, the Case handler will be able to download and view (Please ensure that you have it set so that anyone with the link can view the file).
Jul 3
rdadscomp1
All I did was plug it in to my headphone plugin area, then downloaded your player, the headphones give me sound, but the guitar is not connecting to the computer, it said no device found, am I to download a program, or did I download the wrong program, there is nothing other than the GO Guitar connected []
All I did was plug it in to my headphone plugin area, then downloaded your player, the headphones give me sound, but the guitar is not connecting to the computer, it said no device found, am I to download a program, or did I download the wrong program, there is nothing other than the GO Guitar connected
Jul 3
Nic Jones
Does your computer have individual Mic and Headphone ports or a dual port?
If Separate then you need to get a TRRS splitter to connect to both Ports. You will then be able to get input and output of your machine.
If you have a dual headphone and mic port, do you see any input signal in the Recording devices menu? []
Does your computer have individual Mic and Headphone ports or a dual port?
If Separate then you need to get a TRRS splitter to connect to both Ports. You will then be able to get input and output of your machine.
If you have a dual headphone and mic port, do you see any input signal in the Recording devices menu?
Jul 3
rdadscomp1
there is no light on the unit, what am I doing wrong []
there is no light on the unit, what am I doing wrong
Jul 3
Nic Jones
Can you please open a Technical Support ticket and we can then advise you further on how to setup and use the device.
Click support at the top of the page and then provide the previously request information. []
Can you please open a Technical Support ticket and we can then advise you further on how to setup and use the device.
Click support at the top of the page and then provide the previously request information.
Jul 3
rdadscomp1
windows 10 is what i am using []
windows 10 is what i am using
Jul 3
Nic Jones
If you right Click the speaker icon in the bottom right corner of the screen and select Recording devices, do you see an input coming in? It would normally be named as "Realtek" or something similar as you are using your Computers main input and output.
As Above, If you are using a computer with a port for the headphones, and a port for the Mic, you will need a TRRS to dual TRS splitter cable to connect to both, and allow input and output from your computer. []
If you right Click the speaker icon in the bottom right corner of the screen and select Recording devices, do you see an input coming in? It would normally be named as "Realtek" or something similar as you are using your Computers main input and output.
As Above, If you are using a computer with a port for the headphones, and a port for the Mic, you will need a TRRS to dual TRS splitter cable to connect to both, and allow input and output from your computer.
Jul 3
rdadscomp1
It has one port, and nothing said recording on it []
It has one port, and nothing said recording on it
Jul 3
Nic Jones
If there is only one port on your computer then you will need the splitter cable as stated above.
Sorry I'm using an older version of Windows 10. on version 1803 or later, you need to right click the icon and "Open Sound Settings".
You should then be able to see your input and output levels.
With the Go Guitar connected to the Mic input on your computer, you should see the input raise.
As above, I think the best and fastest option would be to open a support ticket and one of the team can go through all setup steps with you. []
If there is only one port on your computer then you will need the splitter cable as stated above.
Sorry I'm using an older version of Windows 10. on version 1803 or later, you need to right click the icon and "Open Sound Settings".
You should then be able to see your input and output levels.
With the Go Guitar connected to the Mic input on your computer, you should see the input raise.
As above, I think the best and fastest option would be to open a support ticket and one of the team can go through all setup steps with you.
EN
ES
ZH
ID
JA
FR
DE
.
All Categories
Stands and Accessories
Microphones
Mixers
Voice Processors
Audio Interfaces
Effects and Signal Processors
Latest First
Recently Updated First
Most Popular First
Unanswered First
Solved First
Discussions
Videos
Photos
Files