Statistics

306,240 members
190,610 posts
  • New
    griffinschulte
    Newcomer - Level 1
    2022-10-05

    Hey folks,

    I've been dealing with an issue with my GoXLR Mini for several weeks now and have not been able to find a discussion or solution regarding anything similar.

    For context, I bought my GoXLR Mini in March of 2021 and have had 0 issues with it until recently. As for the issue, every time I boot my PC, the faders on the interface do not work until I unplug the device and plug it back in. Upon booting, my audio and mic work, but the faders do not when moved. The LEDs under the faders don't even change. The only temporary fix I've found is to unplug the device and plug it back in. Other fixes I have tried (that did not work) include restarting my PC, restarting the app, and changing device/mic profiles. There has been no obvious firmware/software updates prior to the problem. I engaged the TC Helicon Gaming Discord for support but never recieved a response.

    Any suggestions for a fix would be greatly appreciated!

    Thank You!

    read more...
    0 21
    • griffinschulte
      PedroRodrigues Hi griffinschulte, thank you for your post, please ponder that the GOXLR MINI does not offer mechanised Faders this unit uses a fader latching mechanism, this means that that you need to move the physical fader across the LED lights on the fader to "latch on" and control them. Please confirm that the GOXLR App say "GOXLR connected via USB" in the bottom left.
      When restarting please, try moving the faders up then back down and see if it picks up and controls the audio levels again.
      Also note that the levels are saved by your profile, so if you adjust your levels, then don't save your profile, none of those changes will save. Doing that then restarting can really make the latching thing a bigger issue, since you will have to make large movements to latch up again.
      For last please bear in mind that LEDs on the faders will not be as accurate as they would be on the GOXLR that uses motorised faders. This is a common behaviour on devices with non-motorized (latching mechanism) faders. I hope this clarifies this matter. Thank you
      • Oct 5
    • griffinschulte
      yaanthebarb Hi all,
      I've been having the same issue recently too. The mute buttons work, but the faders don't change volumes and the LEDs don't work when moving the faders until you unplug and replug the GoXLR Mini.

      I've tried completely reinstalling the drivers and software.

      Just to confirm, this isn't an accuracy issue with the LEDs, they just don't work/change, and it is also not concerning motorised faders as the GoCLR Mini doesn't have them like you said, but in this case manually moving the faders doesn't work either.
      • Nov 18
  • New
    SleepyJay
    Newcomer - Level 1
    2022-10-03

    Hello,

    I switch between speakers and headphones frequently. My speakers are the Logitech G560 speakers that use USB to control and change different settings with the speakers that you wouldn't be able to through basic AUX.

    With the GoXLR software, sending different applications to different virtual inputs and outputs, such as Spotify to the GoXLR Music output within windows; if I were to swap to my speakers from headphones I will not hear anything due to Spotify still being routed to the GoXLR.

    Would the only way to use the GoXLR with my particular setup be connecting my speakers to the GoXLR via AUX and lose the other functionality of the speakers, or having to manually change the routing of applications in Windows everytime I swap outputs from GoXLR to another device? Is there anyway I can still use USB speakers properly?

    read more...
    0 6
    • SleepyJay
      NicJonesMT Hi SleepyJay.
      Go into your Windows Sound Settings and select App Volume and Device Preferences. With Spotify playing audio, change the Output option in this menu to your Logitech Speakers. You should now hear the music from your speakers.
      • Oct 3
    • SleepyJay
      SleepyJay

      Yep okay. So there's no way to make this work well with my setup without it being tedious. I'll have to find another product

      • Oct 3
  • New
    Crazycajun
    Newcomer - Level 1
    2022-09-26

    When using discord I have to leave my microphone setup open in go xlr for discord to recognize my mic. If I press ok to go back to let's say the routing or mixer then discord immediately stops recognizing my microphone.

    0 7
  • New
    Gaspy
    Newcomer - Level 1
    2022-08-26

    Hi everyone, someone can help me?

    I have the problem showed in the followed image, how can i solve that?

    My OS is Windows 10 Pro

    0 16
    • Gaspy
      Gaspy here I have the other error that came out
      • Aug 26
    • Gaspy
      NicJonesMT Hi Gaspy.
      Can you please run the Driver Repair tool in the Go XLR app, power cycle your machine and then run it again. You can find it in the Go XLR app > System >Help & Support. Normally the first time you run it, it will uninstall the existing driver so please do this twice.
      If this doesnt resolve the issue, please click support at the top of the page and submit a technical support ticket.
      • Aug 27
    • Gaspy
      Gaspy when I follow your istruction, exactly when I click on the "Help & Support" button it opens to me another menu what I need to click?
      • Aug 27
  • New
    noisymusicworld
    Newcomer - Level 1
    2022-08-04

    I found out that the USB A to USB mini cable that comes with the "Go Twin" is not the same you find in shops. I am looking to get spare cable but it s hard to find. Any idea or link for me? Thank you for your help.

    0 16
  • New
    prodos
    Newcomer - Level 1
    2022-07-30

    Greetings.

    From the TC-HELICON site, I clicked on the product registration link and was taken to the MUSICTRIBE site.

    The MUSICTRIBE page I landed on had a field for product registration, but that field didn't seem to accept any text.

    Can someone from TC-HELICON please clarify how product registration works?

    Thanks.

    Best Wishes,

    Prodos
    Melbourne, Australia

     

    read more...
    0 11
  • New
    elwanderoo
    Newcomer - Level 1
    2022-07-19

    Hi all,

    I'm new here and had a small question I was hoping someone might be able to help with: I have the TC Helicon Go Solo interface and it works great with my iOS devices but when I try to connect it to my PC nothing happens.

    It wasn't provided with a mini USB to USB cord (I bought it new and while it came with other cables, no USB cord in there) so I tried using other mini USB to USB cords I had lying around from other music gear and still no luck.

    Has anyone tried using theirs with a PC, if so, what did you use to connect it to your PC?

     

    Thanks!

    read more...
    0 13
    • elwanderoo
      Dale_M The QSG states a 10 pin connector so it would need to be a 10pin Mini USB to USB B cable
      • Jul 20
  • New
    CharlieL
    Newcomer - Level 1
    2022-07-05

    HI,
    I am planning to buy a TC-Helicon GO XLR MINI.
    I read it has a USB2 connection, but my new laptop will only have USB3 contacts.

    As an example my webcam doesn't work in USB3 ports (only USB2), therefore
    I wonder if there are any safe ways to get USB2 stuff to work on USB3?
    And mainly that GO XLR MINI will work on modern laptops?

    read more...
    0 5
    • CharlieL
      djtetei USB 3 should be backward compatible with older USB 2 and USB 1 protocols, so if you encounter issues, like with your webcam, these are due to port configuration or driver related. XLRMini specifications states support up to Windows 11, but no support for Linux or Mac.
      • Jul 5
    • CharlieL
      PedroRodrigues Hi CharlieL thank you for your post, it is advisable to use the GOXLR MINI connected directly to a computer via USB 2.0, as stated on the manual, please confirm by following the link below:
      https://www.tc-helicon.com/product.html?modelCode=P0DI7
      Nevertheless, what djtetei post is correct and USB 3.0 is backwards compatible allowing to connect a USB 2.0 device into a USB 3.0, but it will only run at the speed of the USB 2.0 technology. I hope this helps

      Thank you
      • Jul 16
  • New
    LandmarkConstruction
    Newcomer - Level 1
    2022-05-26

    The app will not connect with the goxlr mini. It lights up but will not be recognized by the app. Have uninstalled / restarted software multiple times and it will still not show up in the app. 

    0 25
  • New
    liao0ciya
    Newcomer - Level 1
    2022-05-21

    I have sent my VOICELIVE 3 EXTREME device to Thermal Relief Design for repairment at the beginning of March (2022) after music tribe sent me the instruction and case number for repairment. But now, the repairment has not been done. I sent couple of email to TRD, they replied that they are waiting for the part. Anyone has experienced the similar issue? What is the solution for me? Wait? I have already waited for almost 3 months. 

     

     

     

    read more...
    0 32
    • liao0ciya
      PedroRodrigues Hi liao0ciya, thank you for your post, can you please provide me the case number used to submit your assistance request so I can relate this information to our Spare Parts Team and request an investigation. Thank you
      • May 24
    • liao0ciya
      liao0ciya Hi PederoRodrigues, thank you for replying. case number: Case CAS-552721-S6L5L4 , RMA number:382454
      • Jun 3
    • liao0ciya
      liao0ciya Hi PederoRodrigues. It is FOUR months. The repairment is still not done. TRD team advices me to reach out to Music Tribe to file a complaint since they have no access to the manufacture part systems. Where do I file a complaint? Is this post already a complaint?
      • Jul 23
Go to page