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126,425 posts
  • New
    Finalizer50
    Newcomer - Level 1
    2020-12-14

    Hi All,

     

    I have a client who has brought me a Go-XLR with a faulty headphone out which is whistling constantly. The reat of the machine is operational without issue. 

    My question is can I get a circuit for the headphone part of this machine only or is it a replacement CCT board to repair.?

    I have no issue with surface mount components so a repairs is not a problem.

    Can you help me please got one of your unit back to the client and working again..?

    Besr Regards,

     

    Alex.

    read more...
    0 94
    • Finalizer50
      Nigel67 Hi Alex, I am really sorry, would love to be able to help you, but we are not permitted to distribute circuit diagrams. If the unit is brand new, is there any chance that the client would be willing to get the unit repaired under warranty? If it was purchased under 30 days ago, then they could claim DOA with the shop they purchased it from, or if it is over 30 days, then they could contact us via a Technical Ticket using the Support tab at the top of the page and get it repaired by us under warranty.
      • December 14, 2020
    • Finalizer50
      Finalizer50 Nigel thanks for your reply. I'm sorry to say my client bought this item second hand so warranty is not on the cards ... Could you at least tell me the headphone driver chip id as it appears to be obscure...? Other wise this item will be consigned to the door stop cue because a cost effective repair is not avaliable.
      • December 14, 2020
    • Finalizer50
      Finalizer50 Hope you can help ...
      • December 14, 2020
    • Finalizer50
      Finalizer50 Regards
      • December 14, 2020
    • Finalizer50
      Finalizer50 Alex.
      • December 14, 2020
      • Circuit Diagram
        Nigel67 Check IC16 (4521) pins 27, 28 (Out L-, L+), 29 and 30 (Out R-, R+). If they are clean try pin 1 of IC4 (L) (33078) pin 7 (R) of same device. If clean there, try C18 (L) and C35 (R)
        • December 15, 2020
      • Circuit Diagram
        Finalizer50 Nigel, you are a super star .... I'll Have a look in the next 24-48hrs ... Best Regards Alex.
        • December 15, 2020
  • New
    jreynolds76
    Newcomer - Level 1
    2020-11-04

    I've tried recording from all inputs in both Audacity and Ableton Live but I can only get audio over USB for the device connected to input 1.

    As I understand from the specs, I should be able to connect up to 6 stereo devices for mixing and then get a 2ch stereo output of the sum all over USB.

     

    Thanks,

    --Jon

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    0 59
    • jreynolds76
      PedroRodrigues Hi, Please be aware that via USB Connector the unit allows 12 inputs and 2 outputs, one stereo channel offering a sample rate of 48 kHz at 24-bit.
      So to input the signal for this unit on a computer you should set up a stereo input track on a DAW.
      Thank you
      • November 5, 2020
      • Blender on Windows10 not recording from any input other than 1
        jreynolds76 Thanks Pedro, I'll continue trying with that information in mind
        best regards --Jon
        • 1
        • ·
        • November 5, 2020
  • Dexxa
    Newcomer - Level 2
    2020-10-11

    The GO XLR is almost perfect.
    What is missing is an equalizer for the music channels
    Can this still be built into the software?

    that would be really great

    Marc

    0 77
    • Dexxa
      john0121 Hi Marcus, Thanks for the suggestion, I'll pass it along to the relevant team for consideration.
      • October 11, 2020
    • Dexxa
      Dexxa Hello, John,

      that would be great and I hope you can do the equalizer
      • October 13, 2020
  • vcmonckey
    Newcomer - Level 1
    2020-10-09

    hello, I am in trouble because there are few recording samples.
    It's hard to understand from the official video alone, so I want to listen to the sound without any editing.
    In a loud voice, and small, whisper, etc. It would be helpful if there were variations.

    by the way,
    It was released in Japan in July, but I feel that there are few promotions. I'm wondering if Japanese distributors are willing to sell this product.

    read more...
    0 57
    • vcmonckey
      PedroRodrigues Hi hirotoshi komiya - san please be aware that the App for your unit will be the Go Record, Guitar Rack and Go Studio FX, on this last case you can optionally acquire 21 extra effects to expand your library via the purchase areas of your respective Android or IOS. Thank you
      • October 12, 2020
      • I need some more recording samples to buy Go solo.
        vcmonckey excuse-me... I was going to talk about this product, am I wrong?
        • October 12, 2020
      • I need some more recording samples to buy Go solo.
        vcmonckey Rewrite;
        I want TC Helicon's GO solo.
        However, I hesitate to buy it because there are few samples recorded with it on the net.
        If possible, I would like to hear unedited loud singing voices, normal voice volume, and whispering voices.
        Don't you know, isn't it somewhere? Or is there something that someone made?
        • October 12, 2020
    • vcmonckey
      PedroRodrigues Hi Hirotoshi komiya my reply is for any of the GO product line, please investigate Go Record, Guitar Rack and Go Studio FX so understand the advantages for what you have requested
      • October 13, 2020
  • Jamesneth
    Newcomer - Level 1
    2020-10-09

    Hi there, 

    Is it safe to unplug XLRs connected to mics, dynamic or condenser, while the GoXLR mixer is on and running or should one unplug the mixer to turn it off before making changes? Fear is damaging either the mixer itself or the mic. 


    ps  I've already unplugged one while it was on once :) 

    Thanks! 

    read more...
    0 59
    • Jamesneth
      PedroRodrigues Hi James if you cut the gain being feed to the mic you should no have any issue, so please cut the gain and then unplug the XLR cable. Thank you
      • October 12, 2020
  • Slash75
    Newcomer - Level 1
    2020-10-03

    I want to record my amp sound using GO GUITAR PRO. I have plugged my guitar into the guitar input and my amp into the amp input.

    When I record I only hear the dry sound. How do I record the sound from the amp instead?

    0 73
    • Slash75
      PedroRodrigues Hi Brett Spahr have you confirm the Gain on the Go Guitar Pro and is the output of the Go Guitar Pro connected via " TS mono, unbalanced?
      • October 4, 2020
      • Recording Amp with Go Guitar Pro
        Slash75 Yes, the gain is up on the Go Guitar Pro and it is connected using a standard guitar cable. I am recording into Logic on a mac.
        • October 8, 2020
  • kilohertz
    Newcomer - Level 1
    2020-10-01

    Hi,

    I have a TC helicon play acoustic. I tried to connect play acoustic to my pc using USB cable but my DAW can't find play acoustic.

    Can you help me how to connect play acoustic to DAW?

    Thanks

    read more...
    0 87
    • kilohertz
      Nigel67 Can you tell me what type of computer you are using and what OS is it running. Is the computer seeing the play acoustic in its USB settings? Have you downloaded voicesupport and if so, does voicesupport see your Play Acoustic? If you are using Windows, have you set up Play Acoustic as your Recording and Playback devices? This video may help. It is for Windows 7 but if you are using 10 it is very similar. https://www.youtube.com/watch?v=pXEvhX3Vhec
      • October 1, 2020
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