298,773 members
182,435 posts
  • New
    Newcomer - Level 1

    Hi All,

    I bought xTouch recently and connected Pro Tools by HUI. BUT I found that TRACK button can't press it. AND Signal METER is missing. How can I do? When I connect Pro Tools's setup, HUI PRO is missing.

    Thanks ALL!!!

    0 86
    • Edmond
      NicJonesMT Hi Edmond.
      Please note that the X-touch will behave differently with each DAW. It is down to how the DAW developers have integrated the HUI and MCU protocol.

      With your Issue, Could you please submit a support ticket (Click support at the top of the page) and confirm the following:

      How is the XT connected to your computer?
      How do you have the XT configured in Pro Tools (Please provide a screenshot)?
      Have you tested the unit with an alternative DAW (For example Reaper using the MCU protocol)?
      What firmware is the XT using?
      • August 11, 2021
    • Edmond

      Hi Nic,
      I submitted a support ticket. Thanks for your help! I hope it can solve my problem.

      • August 12, 2021