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  • New
    caferrer
    Newcomer - Level 1
    2021-04-12

    I have a problem. Just got a brand new X-Touch with a brand new HP Envy completely updated and I cannot even see the X-Touch as a Midi input. Therefore, I could not update the firmware because it is not seen by the program. However, it is weird that I can see it in the Device manager under audio devices. Any help would be greatly appreciated.

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    0 7
    • caferrer
      gethindavies The same thing has happened to me. Bought brand new off of Thomman a few weeks back and the LCD won't show anything at all. There is nothing online to help. I'm completely stuck!
      • Mon at 9:00 AM
      • X-Touch with Windows 10 - not working
        caferrer Thank you for replying. I hope someone out here can help us.
        • Mon at 9:38 AM
  • New
    Olenga
    Newcomer - Level 2
    2021-04-09

    Hello. Is it possible to use X-touch Extender with X-touch One?

    1 4
  • New
    AcrobatStar
    Newcomer - Level 1
    2021-04-07

    Hi just purchase xtouch ( 8 channel ). I have upgraded to the latest version of Cubase 11 pro and updated the firmware to the latest one on the website. 1.2.1.

     

    Alot of the buttons are not working.

    Click track button

    Had to program it using function keys.

    Utility save , undo

    marker track

    midi track, input, audio track, aux , busses, ouyputs, user buttons all not working

    solo button not working

    drop button not working

     

    Is there a new firmware update being created so this product will actually work with daw programs

     

     

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    0 11
    • AcrobatStar
      DaveMorrison Unless you have a Ryzen processor, there seems to be no reason to upgrade to 1.21. I haven't yet because all the posts on this forum have been negative regarding 1.21. Of course that means nothing and I really ought to try. I'm still sticking with 1.15 though. The X-touch is a clone of the Mackie Control and it works very well (at least in Logic Pro). However, all the functionality is provided by the host DAW. MCU mode generally has more support than HUI. I bet the Cubase forum will provide you more information on Mackie Control support than this site.
      • Apr 7
  • New
    AcrobatStar
    Newcomer - Level 1
    2021-04-04

    Hi My Xtouch is not working .

    I upgraded to the latest firmware 1.21.   1.04

     

    Showing looking for i.p adresss.

    Is there a reset for this product

    0 7
    • AcrobatStar
      DaveMorrison Changing modes is a type of reset. It looks like your Xtouch is waiting for a IP address to be sent from a DHCP server. What mode are you in? Reloading 1.21 or Downgrading to 1.15 would be another option.
      • Apr 4
  • New
    RichSallnow
    Contributor - Level 2
    2021-04-04

    This is driving me nuts! Since yesterday whenever I press the record button on my X-Touch, it mutes the track on Logic Pro X. It seems like the record and mute buttons seem to have linked themselves!. I've tried unplugging all midi devices, rebooting the Mac, re-installing the 1.21 firmware, but it's still happending. Any ideas?

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    0 9
    • RichSallnow
      DaveMorrison If you haven't customized any of the buttons (or functions), go to the "Logic Pro": Control Surfaces : Setup... menu. Then delete the Mackie Control icon.
      • Apr 4
    • RichSallnow
      ChrisJanton Have you tried installing the 1.15 firmware again? From what I could see there's no reason to update to firmware 1.21.
      • Apr 5
  • New
    LittleSharkStudios
    Newcomer - Level 1
    2021-04-02

    Hello,

    I've got an X-Touch and an X-Touch Extender both in HUI mode.

    When I push the "PAN/SURROUND" button on the X-Touch, pans for stereo tracks of the X-Touch change their side (left to right or right to left) but NOT on the Extender! Everything else is getting the right commands (like when I solo a track on the X-Touch the other tracks go muted on the X-Touch and on the Extender as well, same for "FADER BANK" button the tracks are well routed on the X-Touch and the Extender channels), the only thing that doesn't work is the PAN/SURROUND button that doesn't send the command to the Extender. What am I missing?

    Thanks for the help.

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    0 7
  • New
    djcraiggunn
    Newcomer - Level 1
    2021-04-02

    Straight out of the box - midi to USB into the laptop.

    In Logic Midi Preferences 'TD3' does not appear.

    Have tried the (Write/Next - 3 aka USB) to get it to recognise.

    I shoudn't need software for the Mac to recognise this  - or do I need OLD style midi cables to recognise it?

     

     

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    0 3
    • djcraiggunn
      Dale_M MIDI to USB cables should work, can you try connecting it to either another computer or another DAW to see if the problem follows it? Maybe also try another cable.
      • Apr 3
  • New
    EmotiveSigns
    Newcomer - Level 1
    2021-03-30

    Hi - 

    I have been using logic pro for years. For musical input I use a MK-425C keyboard which has worked perfectly. Recently I bought a x-touch and since adding that when I press a key on the keyboard strange behaviour occurs, such as it triggers a different layout, rather than playing the notes. 

    Can anyone help explain this problem and possibly help me fix it?

    Thanks in advance,

    Charles

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    0 4
    • EmotiveSigns
      NicJonesMT Hi Charles. Ideally it would be easier to help if I could see how you have both devices setup and configured in Logic.
      Could you please submit a tech support ticket (Click support above) and provide some screen shots of your setup?
      • Mar 30
  • New
    EmotiveSigns
    Newcomer - Level 1
    2021-03-30

    Hi

    I've recently got an X-touch which i'm loving. This maybe my misunderstanding but I'm assuming the modify buttons work the same as the keys on the keyboard. However when I press and hold the option key, and click on a track I would assume it would allow me to drag and copy that section to another track. However it seems only to grag and move instead. I've played about with all the buttons and they don't seem to behaviour in that way. 

    Should I be able to use these buttons instead of the keys on the keyboard. If so what am I doing wrong?

    Any help would be gratefully appreciated,

    Thanks in advance,

    Charles

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    0 8
  • New
    Erdem
    Newcomer - Level 1
    2021-03-23

    Hello :)

    Can I use x-touch one for controlling xr18? Like gain or eq settings?
    thanks

    0 14
    • Erdem
      KyleJohnson Hello, Kyle from Music Tribe here. No, the X-TOUCH ONE can not be used to control our Digital Mixers. For mixer control, the X-TOUCH full sized unit must be used as it has the XCTL Protocol needed to connect properly.
      • Mar 23
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