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306,084 members
190,432 posts
  • New
    rmaczis
    Newcomer - Level 1
    2022-12-01

    Using an Eventide Powermax (600mA) to power x5 and a few drive pedals.  Running Octonaut Hyperdrive and Vertex Dynamic Distortion pedals thru x5 Effects Loop.   Power occasionally cuts out during performance and then automatically reboots.  Have upcoming gigs...need advice fast!

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    0 4
  • New
    bgordonmiller
    Newcomer - Level 1
    2022-11-27

    Help! I'm a Mac user, and when I download the firmware update, it's a ".bin" file -- I've never heard of that before. I checked w Mac support, and they said it's not Mac compatible.

    I've looked around the TC Electronics website, to see if I can find Plethora x5 firmware updates for Mac, but so far, no dice. 

    Any help is much appreciated!

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    0 3
    • bgordonmiller
      ChrisEdwards1 Hi bgordonmiller, the .bin file is the correct file to update your Plethora X5. Instructions on how to use this file are found within the firmware release notes a PDF Copy of this is available via the product page, however, I have included these below for you:

      1. Connect your Plethora X5 to your computer with the included USB cable.
      2. Plethora X5 will show up as a mass storage device on your computer.
      3. Drag and drop the firmware “.bin” file onto the root of the PLETHORA mass storage device.
      4. Disconnect the USB cable once transfer is complete.
      5. Power cycle your Plethora for the firmware upload procedure to start.
      6. Wait until the update procedure has finished loading.

      DO NOT remove the power from your unit whilst the update is in progress.

      NOTE: We recommend disabling spotlight INDEXING and emptying your TRASH folder before updating
      when using MAC to transfer the “.bin” file to your Plethora unit.

      NOTE: If your unit has 1.0.101 and you want to update to 1.2.18 or newer, then please update to
      1.1.55 first.

      Please note that to get max benefit from the new effects, you will need the latest version of the
      Toneprint app 4.5.5 or newer that can be found in the app store, google PLAY store or downloaded for
      MAC or PC here:
      • Nov 27
  • New
    PatAllen
    Newcomer - Level 1
    2022-11-21

    Hi, i am in need of a scervice manual or schematic for my FBQ6200 

    thanks

    0 1
  • New
    SonicWave
    Contributor - Level 3
    2022-11-16

    I have Toneprint installed on Windows 7.   I can see the HOF 2 USB driver installing and I am able to update my print collection.  However, Toneprint does not see my HOF2 - which prevents me from adding tones to my pedal.

    Any thoughts on what might be wrong?   I am using the latest version of Toneprint (4.5.08).  I am not sure how to debug the USB connection.

    Windows 10 is not an option so please don't go there :-)

     

    Thanks! 

    Skye

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    0 2
    • SonicWave
      PedroRodrigues Hi SonicWave, the latest TONEPRINT Version 4.5.08, was released on the 22/04/2022, as you can see if you follow the link below:
      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CLC

      The final release for Windows 7 was Service Pack 1 (6.1.7601.24499) / February 9, 2011 and Microsoft issued a statement saying that after 10 years, security updates and technical support for Windows 7 ended on January 14, 2020.
      With this in mind updating for Windows 10 is the best course of action on this matter.
      But in the end of the day the final decision is yours. Thank you
      • Nov 17
      • Toneprint on Windows (HOF 2)
        SonicWave I am already running the latest version of Toneprint as per my OP above.
        • Nov 18
      • Toneprint on Windows (HOF 2)
        SonicWave No Windows 10 for our Studio. Only Linux going forward. I have tried TonePrints with this pedal on two different computers. Both load the USB driver (HOF 2 Boot) immediately so I am assuming that the USB connector is not bad on the PCB. I am not running any USB splitters but going direct to the USB ports on the computer. I removed all TonePrint files from my OS and started again and got it working.

        There seems to be 2 key points:

        1) Run the application as Administrator, even if you have Admin rights
        2) Do not follow the instructions for powering on the pedal. Just plug in and power on normally.

        I was able to install prints but not artist prints. I had to update the TonePrints twice before I could install artist prints.

        Also, downloading and installing prints frequently hangs. Restarting the application usually clears up the problem.
        • Nov 18
  • New
    leond
    Newcomer - Level 1
    2022-11-16

    I know how to back up my Plethora X5.  My question is, how do I do a restore from one of my backups?  Is it possible?

    Thanks.

    0 7
    • leond
      PedroRodrigues Hi leond Please be aware that If you wish to return to template defaults on TonePrint App, you can simply click the Reload button next to the Template menu to reset the currently selected template to its default values. This will reset all knob assignments, modifier curves and parameter values to the defaults stored in this template. When it comes to PLETHORA X5, please be aware that each pedal “effect” in Plethora comes pre-loaded from the factory with all of the default TONEPRINT that the standalone stomp-boxes have. These “default TONERPINTS” will be displayed above the line on the TonePrint list when in edit mode and cannot be edited or removed from plethora. Below the line there is an editable list of TONEPRINTS which you can curate yourself with help from the TonePrint app. You can press and hold TonePrint knob on a highlighter TonePrint to delete from the list... There is currently no way to backup, share or import/export entire boards as presets, however you can restore all factory boards by going into Edit mode and navigating to SETTINGS > GLOBAL > SERVICE > FACTORY RESET Please be aware that performing a factory reset will completely reset all boards and delete any custom boards you have created yourself.
      • Nov 17
  • New
    SonicWave
    Contributor - Level 3
    2022-11-14

    I have Toneprint installed on Windows 7.   I can see the HOF 2 USB driver installing and I am able to update my print collection.  However, Toneprint does not see my HOF2 - which prevents me from adding tones to my pedal.

    Any thoughts on what might be wrong?   I am using the latest version of Toneprint (4.5.08).  I am not sure how to debug the USB connection.

     

    Thanks! 

    Skye

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    0 2
    • SonicWave
      PedroRodrigues Hi SonicWave, Thank you for your post, first I would suggest that you post any question related to TC ELECTRONIC products on the TC ELECTRONIC page as this page is exclusively dedicated for TC HELICON PRODUCTS. Moving forward you must consider that Windows 7 is a legacy operating system and the latest version of Toneprint App (4.5.08) is for more recent operating systems. I would suggest performing this process on a PC running Win 10. I hope this helps. Thank you
      • Nov 16
    • SonicWave
      SonicWave Thank you Pedro for the guidance. Yeah, I find this site incredibly confusing as far as organization goes. Our studio only run Linux, we do not have any Windows 10 and don't plan on it. From a USB perspective, there is really no difference between 7 and 10.
      • Nov 16
  • New
    Rufus1959
    Newcomer - Level 1
    2022-11-14

    Me gustaria saber si teneis un servicio tecnico autorizado en Barcelona? O en España?

    Saludos

    0 9
  • New
    jeschuller1
    Newcomer - Level 1
    2022-11-11

    Hi all. I'm new new to the forum. i have a new hall of fame 2 reverb and a flashback 2. They are in line with a keyboard, They are in true bypass mode. I have a nice clean signal through the pedals in bypass, but when I turn one on, my level jumps up a few db. enough to make an appreciable difference, so I cant turn it on to enhance a passage without changing the level. It's quite noticeable and is the way. If I have the reverb level set to min, the keyboard level is much hotter than with the pedal in bypass. Is there an internal trim to balance this out?

    The level change makes it impossible to do any smooth transitions.

    Thanks

     

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    0 7
  • New
    DanielCosta
    Contributor - Level 3
    2022-11-08

         Hi there! I need more! I've been thinking on upgrading to the Boss RC-600 but I still believe that there could be something new from TC Helicon. Can anybody show me the light?

    0 2
  • New
    jaegil
    Newcomer - Level 1
    2022-10-28

    FIR EQ can be imported from the PLM+,D SERIES amplifier to the xp module.
    However, most tuning is done in PEQ when recalling a manufacturer's preset.
    I want to create and use a FIR EQ through the FIR DESIGNER program, but
    I can't. It would be nice if there was a function to import FIR EQ from the manufacturer's preset module when updating later.

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    0 1
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