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259,799 members
138,217 posts
  • RGWINEDWARDS
    Newcomer - Level 1
    2020-07-10
    Trying to download new firmware so I can connect to my new DM8000. Website says the following (below) everytime i go to page (regardles s of whether i am logged in or not!!!!!!! Error 477 Suspended CDN resource Unfortunately, this CDN resource has been suspended. REALLY NEED to get this going today! Someone please help. my email is [email protected]
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    • RGWINEDWARDS
      Paul_Vannatto I read in another thread that they have switched over to new servers for all of their websites and have run into some glitches. Yesterday I tried to get a file from the Turbosound iQ site and got the same error, unfortunately.
      • July 10, 2020
      • DM8000 firmware download not working
        RGWINEDWARDS Just heard the server change was 2 weeks ago!. My rep was just on a nationwide rep call and NO ONE in US has access to firmware at the moment. AND the Europe offices don't seem to answer any calls or support emails. I won't be using this product again.
        • July 13, 2020
      • DM8000 firmware download not working
        DavidBradshaw I just sent you a couple of emails with the firmware (and DM Designer software) attached
        • 2
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        • July 13, 2020
  • AlexNL
    Contributor - Level 1
    2020-07-07
    Hi, Anyone using the DN735 solid state recorder. I can buy one but i am curious if it can operate without a timecode, just as a simple sample? Plz let me know. regards, Alex
    0 160
    • AlexNL
      Nigel67 Hi Alex, I am unable to get on to our server at the moment to access the operators manual. As soon as I can(hopefully in the morning) I will get an answer to you.
      • July 8, 2020
  • NujCGallo
    Newcomer - Level 1
    2020-07-03
    Hello.can anny body help me about my DN360. I can hardly hear the audio out when tried use last week. If the DN360 is off there is a audio coming out possibly its because bypassing signal trough relay.but if i switch on then the audio is hardly to hear.
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    • NujCGallo
      Nigel67 Hi NujCGallo. Is this a brand new DN360 that you have just purchased. if so, then it is possibly because you have wired your cables up unbalanced as Pin 2 Hot, whereas the DN360 is Pin 3 Hot. if this is not the case and you have had it working previously, then there are a number of possibilities such as power supply or relays. It will probably be best for you to submit a Support ticket using the Support tab at the top of the page.
      • July 3, 2020
      • Klark teknik DN360
        NujCGallo Hello Turner.! You are correct the the hot is pin 3. I have another question about dn360 wich is correct in the input signal is pin 2 hot or pin 3 hot also.? Thank you for the help.
        • August 12, 2020
    • NujCGallo
      NujCGallo Thank you for the help i wil try to submit support ticket.
      • July 3, 2020
    • NujCGallo
      NujCGallo anyone recognize this unit if this is clone by china or original but made in china.?
      • August 7, 2020
      • Klark teknik DN360
        Nigel67 Its very hard to identify clones these days. From the looks of it though, this is one of our units manufactured in our factory in China
        • August 24, 2020
      • Klark teknik DN360
        Nigel67 The SQ1 graphic in pin2 hot unlike the DN360 you were originally asking about which is Pin 3.
        • August 24, 2020
  • OverLabyss
    Newcomer - Level 1
    2020-07-02
    Klark Teknik DM DESIGNER 3.1 and DM KONTROL 3.1 are now available for download, via the downloads section on the DM8000 product page. DM KONTROL offers PC based customised control page creation and operation of a DM8000 DSP across an ethernet network, when deployed with the new DM801 serial to ethernet bridge. ข่าวฟุตบอล
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    • OverLabyss
      RGWINEDWARDS Trying to download new firmware so I can connect to my new DM8000. Website says the following (below) everytime i go to page (regardles s of whether i am logged in or not!!!!!!! Error 477 Suspended CDN resource Unfortunately, this CDN resource has been suspended. REALLY NEED to get this going today! Someone please help. my email is [email protected]
      • July 13, 2020
  • Raggydoll
    Newcomer - Level 1
    2020-07-01
    I have filled in a ticket completely for registering my 76 KT. When I click on register nothing happens.
    0 166
    • Raggydoll
      Dale_M Have you received any email confirmation or a ticket number?
      • July 1, 2020
    • Raggydoll
      Greene Can I register a product on the mobile app?
      • September 20, 2020
  • B_Villa
    Contributor - Level 2
    2020-05-25

    The Behringer Xenyx 302 USB Mixer only supplies 15V instead of 48V of phantom power. Would that be enough to power the Mic Booster CT1? 

    0 126
  • Raato666
    Contributor - Level 1
    2020-05-21

    Need Help

    First, can't update  DN32-WSG firmware true Soungrid studio. In Multirack it finds soundgrid as a audio device and I can choose channels put audio does not go trough. In mixer routing is in Card, local and in input it is Card. Console have a latest firmaware. All the waves apps are updated.

     

    Screenshot 2020-05-18 at 14.13.48.png
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    • Raato666
      Nigel67

      Hi @Raato666 ,


      Please could you advise how you are connecting to the DN32-WSG from your MAC?  What is the OS version.  Looking at your picture, it appears that you are using a USB device possibly.  Maybe a USB to LAN Port converter?  Did you run Waves Central and install and activate, and then Soundgrid Studio which installs the latest software.  Can you take a look at the excellent video below as see if you have missed a step.  It also shows how to patch the X32.  What are the LEDs doing around the RJ45 connector on the card.  They should be lit or flashing.  Do you have a Windows computer by any chance or an older MAC with a lan pot built in that you can test the set up?  In the top right hand corner of the X32, where it shows devices connected, are there two small green boxes one above the other.  The top box showing that the clock is good and the bottom showing the waves connection is good?  If neither of those are green then you have a connection issue. Unfortunately if it is a problem with computer / software set up, then you will need to contact Waves Support.  Did you also put in a support ticket to us as I answered a very similar question earlier this morning?


      https://www.youtube.com/watch?v=HXsU-4BRadU&t=245s


      There are also a number of other videos by the same person regarding the waves card which may be worth taking a look at as they also include how to patch audio.

      • May 21, 2020
    • Raato666
      Raato666

      Hi Nigel67



       


      I did everything what video say until updating that card


       


      I use usb-lan adapter, it’s a brand new and support 1Gb speed. Cable is 3m cat6.


       


      Heres ome images that I tookScreenshot 2020-05-18 at 14.11.52.pngScreenshot 2020-05-18 at 14.12.13.pngScreenshot 2020-05-18 at 14.13.31.pngScreenshot 2020-05-18 at 14.13.40.pngScreenshot 2020-05-18 at 14.13.48.pngScreenshot 2020-05-22 at 14.23.44.pngScreenshot 2020-05-29 at 16.01.59.pngScreenshot 2020-05-29 at 16.04.50.pngScreenshot 2020-06-04 at 14.22.09.pngScreenshot 2020-06-04 at 14.26.14.pngScreenshot 2020-06-04 at 14.48.08.png
      • June 3, 2020
    • Raato666
      Raato666

      I activate card on web site but in Waves Central, my product it doesn’t show. I have installed it to my MacBook.


      And in waves central I search the card it shows installed not activated. In first time that I installed the  DN32-WSG card in waves central it didn’t give me a option to activate also. 
      • June 3, 2020
  • GregWarren
    Contributor - Level 3
    2020-03-25

    This is my set up and I wanting to record the 32 channels. I can see the sounds off the board going into logic, but when I record them it sounds like a alien trying to communicate with me. 

    0 153
    • GregWarren
      DaveMorrison

      @GregWarren 


      It sounds like you have a sample rate mismatch. Set both Logic and the DN9630 (and the mixer) to 48 kHz.

      • March 25, 2020
    • GregWarren
      GregWarren

      Thanks for replying...It all is...switch on 48K on DN9630...midas is set to 48k and so is logic...I've checked multiple times

      • March 25, 2020
    • GregWarren
      DaveMorrison

      @GregWarren 


      My first thought of alien communication was a samples played at the wrong rate. You are getting some sort of signal from the DN9630 though? Hmm... 

      • March 25, 2020
  • Stephenp
    Contributor - Level 1
    2020-03-11

    Hi,

    Have tested using the CP8000 but as it doesn't use a rotary encoder, it will not work safely for mixing volumes. Due to the volume jumping to the position on the volume know when you change buttons.

    Is there a way to include a rotary encoder in system? or would I have to go to rs232?

    Thanks,

    Stephen

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    • Stephenp
      DavidBradshaw

      Hi Stephen


      If you want to add an encoder to provide volume control over up to 8 seperate input or output levels, you can use the new KT DM TCE. 


      https://www.klarkteknik.com/Categories/Klarkteknik/Signal-Processors/Matrix/DM-TCE-UL/p/P0E6L#googtrans(en|en)

      • May 18, 2020
      • DM8000 Rotary Encoder
        RGWINEDWARDS Trying to download new firmware so I can connect to my new DM8000. Website says the following (below) everytime i go to page (regardles s of whether i am logged in or not!!!!!!! Error 477 Suspended CDN resource Unfortunately, this CDN resource has been suspended. REALLY NEED to get this going today! Someone please help. my email is [email protected]
        • July 13, 2020
    • Stephenp
      RGWINEDWARDS Trying to download new firmware so I can connect to my new DM8000. Website says the following (below) everytime i go to page (regardles s of whether i am logged in or not!!!!!!! Error 477 Suspended CDN resource Unfortunately, this CDN resource has been suspended. REALLY NEED to get this going today! Someone please help. my email is [email protected]
      • July 13, 2020
  • mochiji
    Contributor - Level 2
    2020-03-08

    It seems that DM KONTROL misidentifies DM8000 as DM8500 and compatible erorr is displayed on Device Connect windows.
    Clicking on the open control surface displays an error message. DM KONTROL seems to recognize DM8000 as DM8500.
    However, the detail display shows DM8000. How can this be solved?DM8000 error.jpg

     

     

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