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  • New
    ahowald
    Newcomer - Level 1
    2021-03-09
    Midas L6 missing side feet.. Support concerns. | Accessories for Signal Processors

    I submitted a ticked on the 4th of March about missing feet on the side of my Midas L6. It has been 4 days now and no response. I did receive the email stating a case had been created but that is it. I have checked spam folders as well and nothing. While my issue might not be a major issue it would be nice to get some sort of acknowledgement that they were looking into a resolution.

    This is my first time reaching out to this company for support. I have purchased and used Behringer products for years and never had a need to contact support. I have been a big fan as the products just worked!

    I have to say that this experience has made me nervous about continuing my journey with Behringer, Midas or any MusicTribe brands. It is a little uneasy knowing that support correspondence is so sparse. Granted I am only one tiny drop in the bucket of their customer base but in Googling this issue this seems to be a fairly common occurrence.

    Can someone please tell how long it usually takes to get some sort of response from support with actual help?

     

    Thanks.

     

     

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    • 5 Replies
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    • ahowald
      Nigel67 Hi ahowald. I am sorry for the lack of response to your ticket. Can you give me your case number (begins with CAS) and I will look into it further for you.
      • Mar 8
      • Midas L6 missing side feet.. Support concerns.
        ahowald Nigel, did you get that case number I sent?
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        • Mar 10
    • ahowald
      ahowald Nigel, I'm posting this here as well as there seems to be two different threads between us... I did receive a response from someone giving me part numbers and prices. I replied asking that since the unit was purchased only a month or so ago should the replacement parts be covered under warranty. It has been 10 days since then and I have still not receive a reply. This has to be the worst customer service I have ever experienced! Do you think you could find some to respond to me in some sort of a timely manner? I realize the we are on opposite sides of the globe but this has become ridiculous! Thank you for your time.
      • Mar 21
    • ahowald
      ahowald

      • Apr 19
    • ahowald
      ahowald

      Nigel, I spoke with the parts person in Las Vegas and he stated he need to have the parts sent from the European warehouse to the US and then to me. Is the anyway to check on the status of where we are in this process?
      • Apr 19
    • ahowald
      ahowald

      It has now been 2 months since I first created the ticket for this issue. I noticed the case (CAS-428778-M5K5W9) was closed as "solved" on or around the 22nd of March. It is now May 4th and I still have not received any replacement parts. Can someone please give me an update on this? This is becoming a nightmare!! This has been the absolute worst customer service I have ever experienced! This is very much going to influence my purchases from all MusicTribe companies going forward.
      • May 4
  • New
    GeorgeAukerman
    Contributor - Level 2
    2021-01-20
    Waves plug ins | Audio and Effects Plug-Ins

    Hi, I am looking for information on loading and using Waves auto tune plug ins on a Pro 2 console. Thx!

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  • soundmanstevo
    Newcomer - Level 2
    2020-07-07
    insert point on M32 | Equalizers
    What is the best way to insert outboard processing equipment? I want to insert an outboard digital EQ & processor on my L, R, & S. Those outputs are feed via my digital snake out of my DL32. I found YouTube videos online but I am worried about not being able to feed my outputs via my digital snake. I am worried if I feed my outboard gear at FOH via the Aux In/outs I will not be able to send my L, R, S signal down the digital snake. On a normal console, I would just use the Insert connector located on the back of the console. Is it possible to use an insert cable out of the Aux Out port o the outboard gear?
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    • soundmanstevo
      DanielPaine In short, Yes you can. You can use the Aux Jack sockets on the rear of the console. You can use a maximum of 6 Inserts. To assign, simply select the channel (i.e. Master), Then, in Home or config you can turn the insert on. In the config tab select the insert assignment (normal defaulted to internal effects). Scroll down to find Aux 1-6 and select accordingly. Stereo channels will map consecutively i.e. 1 = 1&2.
      • August 4, 2020