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  • New
    ErnieVasquezJr
    Newcomer - Level 1
    2021-04-08
    Play acoustic turn knob | Audio and Effects Plug-Ins

    Hello, my play acoustic turn know wheel will not move any parameters, it even feels more loose than ever. Is it repairable? I can't be withou5 it due to scheduled gig, can parts be ordered for hom3 repair? 

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  • New
    Sircates22
    Newcomer - Level 1
    2021-04-01
    Play electric analog dry through? | Multi-Effects Processors

    Mostly just a curiosity but can anyone tell me if the audio that comes into the aux input remains analog on its way to the headphone output?

    if it doesn't hit a adc and dac in its travels, is the same true for the guitar input if your not using the built in digital effects? 

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    • Sircates22
      PedroRodrigues Hi Sircates22 please consider that regarding to the Aux input, when a signal is detected here and no guitar is plugged in, Play Electric will use the music signal to figure out key and scale information, in the case of having a Guitar the unit will use this signal instead to figure out key and scale information. This means that I any case digital processing is always involved on this unit operations when it comes the input stage.
      • Apr 3
  • New
    luisdiaz113
    Newcomer - Level 1
    2021-03-27
    Question about Switch 6 and VoiceLive3X | Multi-Effects Processors

    Hello every one!

    I have an issue using my Switch 6 pedal on my VL3X unit. I had it properly set up and functioning normally, but a while a go the TRS cable that came with it broke, now I just replaced it with another standard TRS cable and every switch will go to tuner, even though I have every one assigned to a different function. Any one has an idea why? Thank you very much for reading! 

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    • luisdiaz113
      kiskadar69 The TRS-TRS cable should be tested with an ohmmeter. If it is faultless, you should plug it into the Switch-6 and measure the Switch-6:
      0. If none of the switches on the Switch-6 are depressed, you will normally measure an open between the Tip and Ring output of the Switch-6.
      1. If only the first switch on the Switch-6 is depressed, you will normally measure 10 kohm between the Tip and Ring output of the Switch-6.
      2. If only the second switch on the Switch-6 is pressed, you will normally measure 20 kohm between the Tip and Ring output of the Switch-6.
      3. If only the third switch on the Switch-6 is depressed, you will normally measure 30 kohm between the Tip and Ring output of the Switch-6.
      4. If only the fourth switch on the Switch-6 is depressed, you will normally measure 40 kohm between the Tip and Ring output of the Switch-6.
      5. If only the fifth switch on the Switch-6 is pressed, you will normally measure 50 kohm between the Tip and Ring output of the Switch-6.
      6. If only the sixth switch of the Switch-6 is pressed, you will normally measure 60 kohm between the Tip and Ring output of the Switch-6.
      7. Normally you always measure 70 kohm between the Switch-6 Ring and Sleeve output.
      • Mar 27
      • Question about Switch 6 and VoiceLive3X
        luisdiaz113 Thank you so very much for your answer! I will certainly test the cables I'm using and see what's what! Now, let's say that I don't get the right kohmm readings. Where do I go from there? Do I need thicker or thinner cable wire perhaps? A different kind of plug? Again, thanks so much for your help!
        • Mar 27
      • Question about Switch 6 and VoiceLive3X
        kiskadar69 You should do what I wrote first. If you are unsure, ask someone to help.
        So the cable is a standard 3-core TRS-TRS (Tip, Ring, Sleeve) cable?
        • Mar 28
  • New
    bcasetx69
    Newcomer - Level 1
    2021-03-26
    [email protected] | Audio and Effects Plug-Ins

    How can I get my Ditto X2 repaired. The loop switch no longer works

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    • bcasetx69
      Nigel67 Hi bcasetx69. Please send us a Service Ticket and we can book your unit in for repair. This can be done by clicking on the support tab at the top of the page. This will open a new window. Scroll down and click on the Service tab and submit a ticket. Many thanks
      • Mar 26
  • New
    DavidDelemont
    Contributor - Level 3
    2021-03-17
    USB DAW Voicelive 3 Extreme | Accessories for Signal Processors

    Hello, someone would be kind enough to explain to me how I use my VL3X with my DAW via USB or MIDI (I don't know how it really is). I have a track with a dry voice and I want to give it some effects (especially the harmony) of my VL3X.
    At the moment I am using Cakewalk by Bandlab which is the same as any SONAR.
    Thanks in advance

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    • DavidDelemont
      PedroRodrigues Hi DavidDelemont Please be aware that VoiceLive 3 Extreme must be on the latest Firmware version.
      If you haven’t already, please use our VoiceSupport 2 application to update your VL3 to the latest available firmware.
      A USB audio connection is established through the USB-mini port in the back of your VoiceLive 3 connect that to your computer using the included USB cable, same as you would for a firmware update. User-added image. USB audio in VoiceLive 3 only supports 2 channels
      This means you unfortunately cannot do crazy multitracking with simultaneous separated auxiliary, backing track, stereo vocal, and stereo guitar channels. But we have included multiple modes for different uses to make the most of these 2 channels.
      There are three different input modes for VoiceLive 3 to receive USB audio from your computer, which are selectable in the Setup menu on the Input tab under the USB Mode parameter:

      STEREO USB audio from your computer is received with its panning intact, as a stereo signal. Incoming USB audio competes with the backing track player (Extreme only), and levels can be edited in the VoiceLive 3's "Mix" menu. USB output back to your computer is locked to a full stereo mix (wet vocals and wet guitar together)
      DAW TRACKING Incoming USB audio is stereo and one-way, as in VoiceLive 3 does not return the USB audio coming from your computer back into the computer
      DAW INSERT For applying VoiceLive 3's effects to dry audio from your computer. USB audio received from your computer is expected to be panned - audio panned left will go through VoiceLive 3s vocal path, and audio panned right will go through VoiceLive 3s instrument path

      There are also a couple output modes for how your VoiceLive 3 sends its audio (your vocal and guitar signals) into your computer, which are selectable in the Setup menu on the Output tab under the USB Output Mode parameter:

      STEREO USB audio output to your computer is a stereo mix of wet vocals and wet guitar
      SAME AS XLR The two left and right USB audio channels (1 and 2 respectively) sending to your computer mimic the two main XLR outputs from the VoiceLive 3
      DRY VOX L / GUITAR R Mono dry vocals are sent to your computer on channel 1, and mono dry guitar is sent to your computer on channel 2

      If you want to essentially use your VoiceLive 3 as a USB hardware plugin with your DAW, we recommend using the DAW INSERT input mode and the SAME AS XLR output mode, with the XLR Output Mode set to Dual Mono.
      With this setup, audio from your DAW panned left will be fed through VoiceLive 3s vocal path and back out wet in mono to channel 1, and audio from your DAW panned right will be fed through VoiceLive 3s guitar path and back out wet in mono to channel 2.
      On Windows machines, VoiceLive 3 is not compatible with ASIO drivers. We recommend using a native Windows driver like DirectSound, WaveOut, or Wasapi, which of the two gives you the lowest latency.
      If your VoiceLive 3 is not showing up as a selectable audio device in your DAW, please see this page.
      On Mac computers, VoiceLive 3 is class compliant and does not require additional drivers.
      Thank you
      • Mar 17
  • New
    JeremyGorman
    Contributor - Level 1
    2021-03-16
    Metronome question | Multi-Effects Processors
    Ok...here's a question for you.
    I want to have the metronome sound on any preset that I have a loop assigned to. That's the easy part.
     
    The hard part (so far) is getting the metronome to shut off when I switch to a preset that doesn't have a loop assigned to it. It stays on the previous presets loop, hence the metronome is still going.
     
    I can get around this by creating an empty loop with the metronome off and assign it to that preset, but this seems a bit silly and wasteful of a whole loop slot.
     
    I've been all through the manual, but so far no luck. What am I missing?
     
    Thanks as always!
    Jeremy
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    • JeremyGorman
      PedroRodrigues Hi JeremyGorman I presume you are referring to the VoiceLive 3 Extreme right, if you are please Keep in mind that tempo/metronome settings are saved with each Loop. Accordingly, triggering a Loop using a remapped footswitch will invoke these settings therefore the metronome will still be active. What I might suggest is based on your suggestion of having an empty loop you can try to see if works by If you set the Met Follows Playback parameter to ON, the Metronome will mute and unmute automatically whenever the Loop is playing, this will prevent the metronome from continuing after you press STOP and might not work on a empty loop. On another point I would also advise you to check the metronome sub-menu on page 138 of the manual that may offer a few more options that may help you achieve your creative intents. To access the product page where we have the manual available please follow the link below https://www.tc-helicon.com/tchelicon/product?modelCode=P0DEG Thank you
      • Mar 16
      • Metronome question
        JeremyGorman Hi Pedro....first, thanks for responding! So no, I have the VoiceLive 3, not the Extreme and the issue is I need the metronome on for the entire time I am playing the song. That way I know I'm maintaining the tempo when the loop isn't playing, so the 'Met Follows Playback' feature won't work for me. What I'm hoping to accomplish is to have the metronome stop when I call up a preset that doesn't have an assigned loop. All of my presets that do have loops are fine, it's the ones that don't that are the issue. Any suggestions for that? Right now I have assigned an empty loop to those, to have the metronome off, but that means wasting an entire loop slot. Thanks!
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        • Mar 16
      • Metronome question
        PedroRodrigues Hi JeremyGorman please consider that if you are running the last FW available for the VL3 the implementation is exactly the same between both unit. Unfortunately there are some limitation when it comes to the Metronome implementation. I would suggest to follow the link below to confirm on the manual for your unit if any other implementation ight work for your. Please follow the link below : https://www.tc-helicon.com/tchelicon/product?modelCode=P0DEG
        • Mar 17
  • New
    hamanohashi
    Newcomer - Level 1
    2021-02-25
    Vyzor editor for TC Helicon VoiceWorks | Multi-Effects Processors

    Hello

    Does someone have the vyzor editor for TC Helicon VoiceWorks excecutable/setup for windows ? 

    Impossible to find it as all website are down now : 

    psicraft =down

    tc helicon = redirect to psicraft

     

    thank you !

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    • hamanohashi
      PedroRodrigues Hi hamanohashi, Please consider that this software and the unit you are refering to are legacy but I was able to find it, follow the link below to access VYZOR https://wsi.li/dl/XvihQuHjKh76RakWC/ Thank you
      • Feb 28
      • Vyzor editor for TC Helicon VoiceWorks
        hamanohashi PedroRodrigues many thanks ! I will try it thank you so much !
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        • Mar 1
      • Vyzor editor for TC Helicon VoiceWorks
        hamanohashi Tried and it does not work ... looks like it support only TC Electronic not TC Helicon If someone have the good excexutable thank you
        • Mar 12
  • New
    cwest
    Newcomer - Level 1
    2021-02-15
    Vl3x amp gain | Multi-Effects Processors

    Hi. Does anyone know why I cannot adjust my amp gain on certain presets. Global is off. Cheers 

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    • cwest
      PetGerbil 'cos you've got the "drive" pedal engaged ? (it replaces the gain section on the amp)
      • Feb 15
      • Vl3x amp gain
        cwest Thanks PetGerbil. That’s it. Cheers
        • Feb 15
  • New
    RobertoGanzitti
    Newcomer - Level 1
    2021-02-14
    tc helicon playelectric | Audio and Effects Plug-Ins

    buonasera domanda si puo registrare solo la voce collegandosi al pc se si come si fa grazie.........

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  • New
    Mircode1
    Newcomer - Level 1
    2021-01-22
    Can't regist my product | Multi-Effects Processors

    Hi,

    I bought my Voicelivetouch2 in 2016, never register it. I tried on the platform but I can't.

    This is the invoice 


    View Attachment
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      Oldest
    • Mircode1
      Dale_M Hi Mircode can you give me your name and email? I will see if I can help you manually.
      • Jan 22
    • Mircode1
      Mircode1 [email protected] Biancavilla Mirella, but I bought also some instruments with my company (Behringer Neutron and I had the same problem, someone registered for me).
      • Jan 25
    • Mircode1
      Dale_M I have sent you an email and resolved this (please check your inbox/junk) also if you have any more to register please reply.
      • Jan 25
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