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249,348 members
126,348 posts
  • New
    Tonyvnacil
    Newcomer - Level 1
    2021-07-19

    I have a TC Helicon Voicelive play unit that seems to have a short in the footswitch. i need it fixed as soon as possible be fore my next gig,

    0 40
    • Tonyvnacil
      Nigel67 Hi Tony, please send us a Service Ticket and we will raise an RMA for repair. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. A colleague will then get back to you with an RMA number and advise the local service centre to you. If it is urgent I would suggest calling the Repair Centre that they tell you to send the unit to and ask if they can turn it around quickly for you.
      • Jul 19
  • New
    BHShooter1
    Newcomer - Level 1
    2021-07-02

    I bought a TC Helicon Harmony G-XT a few months ago.  During my last recording sessions it worked fine.  After writing new songs to record I hooked up the rig and now signal from the microhone to the mixer.  I thought it might be the guitar needed to be hooked up to activate the mic.  The guitar plays through to the mixer, but still no mic. 

     

    Is there some setting that I am missing that is keeping the mic from working?  Does the mic input just stop working?  I have replaced both XLR cables with new ones and still no signal to the mixer.  What am I missing?

    read more...
    0 46
    • BHShooter1
      NicJonesMT Hi BHShooter1.
      Sorry to hear you are having issues.
      I think the best option would be to submit a tech support ticket and a member of the team will be able to advise you further.
      If you could provide the following information in your Ticket it would help to Speed things along.

      • Can you please detail any other devices that are being used in conjunction and exactly how these are connected to your device? This includes Microphones, Mixers, Computers ETC.
      • Can you please detail how parameters on the device are set?
      • What firmware are you using and have you tried reflashing?
      • Have you tested the device using an alternative audio source?
      • Do you have access to alternative cables?
      • Have you tested the device with an alternative power source?
      • Can you confirm the specifications of the power cable you are using?
      • Are any LED’s or lights on the device lit up or behaving erratically?
      • Do you have a similar device that you can compare the behaviours of?
      • Can you please provide me with a detailed description of how the device is behaving and any other trouble shooting steps that you have undertaken?
      • Is the Issue Intermittent or constant? If it is intermittent is there a specific setting that needs to be used to cause the issue?
      • Jul 3
  • New
    SCDamon
    Newcomer - Level 1
    2021-06-29

    I desperately need to turn global key off. I have cycled through the setup menu without finding it. My first day with this unit, all presets are locked on C major. Help!

    0 43
  • New
    JPGarmon
    Contributor - Level 2
    2021-06-29

    I am so [email protected]#$ pissed off at this thing right now. I've read the manual in excrutiating detail and CAN NOT record over a previsouly recorded sequence. I have tried everything I can think of. Hit the RECORD button, let it RECORD over the SEQUENCE, hit the STOP button. I go to track view and make sure all the SEQ marks are missing. I"ve tried saving it and not saving but no matter each time I end the recording/Sequence/Backtrack. Then I switch to a new track and right back to the one I was working on and there are the same old SEQ marks that I just saw were deleted when I recorded over them. And can anyome tell me what a category TC-Helicon claims a VL3X is? What a STUPID way of referencing. Why don't they just have VL3X in the product category. Sorry, I'm just really PO right now. Any help would be appreciated. 

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    0 47
  • New
    Cstotland
    Contributor - Level 3
    2021-06-28

    Okay, I got that loops and tracks are separate things. But if I have a loop assigned to a footswitch, why can't I select that footswitch from within the track? Will the loop just not play?

    0 36
    • Cstotland
      PetGerbil I'm just guessing, as I've only got the VL3 which doesn't have backing tracks...but, I believe you can only have one or the other. Loops or Backing tracks. not both. I assume it would double the machines required processing power to handle it.
      • Jun 28
  • New
    johnnysecho47
    Newcomer - Level 1
    2021-06-22
     



    The lights come on and the unit seems to be working but I get no sound or effects. NOTHING!!!

    0 47
    • johnnysecho47
      WilliamR Hello, William from music tribe here. Please click on the support tab above to submit a support ticket and a specialist will get in touch with you asap.
      • Jun 22
  • New
    boboog19
    Newcomer - Level 1
    2021-06-10

    Hello

    Talk box synth has crackling that comes and goes when using with an electrovoice mic.....and is fine when i use a shure.  Sometimes when the crackling happens the talkbox switch indicator flickers and lights up for a moment.  Swapped out all of my cables and is still an issue.

    read more...
    0 52
  • New
    JPGarmon
    Contributor - Level 2
    2021-06-02

    I have a VoiceLive3 Extereme I was trying to use USB port for MIDI as this is an option. Has anyone used a 3rd party adapter to accomplish something similar? I just purchased a Bluettooth MIDI adapter but I could not find one in USB form factor. I was curious to know if anyone in community has been successful in locating and using a Bluetooth USB adapter with VL3X? I'm just using this with SetList Maker to control backing tracks, song selection, etc. 

    read more...
    0 52
  • New
    BrendanBoyle
    Contributor - Level 2
    2021-05-13

    I'm using a VoiceLive 3 with the external TC Helicon switch 6. II'm absolutely desperate to find out if I can set one of the buttons to play and overdub or if I'm still stuck with play then waiting for it to loop around again to record. The Switch 6 is preferable to using the pedal itself for a number of reasons to do with the performer (not me). I'm looping up to 16 bars so waiting for it to come around again just isn't an option.

    The last time I tried to do this I found that the Switch 6 couldn't be set up this way but there were rumours that TC Helicon were going to fix it. Has this happened or am I out of luck?

    Any help or suggestions would be greatly appreciated.

    read more...
    0 60
  • New
    Joejoe
    Newcomer - Level 1
    2021-05-10

    Hi I have a vlx3 but I'm having problem with beat pedal through loop. I plug beat into aux input, problem I'm having is once I've recorded beat I play it back and the beat is playing soft through loop how do I fix this. I have my beat pedal turned up I've even gone into settings under main screen turned things up and it's still too soft playing back.

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    0 65
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