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  • New
    RichardNeill
    Newcomer - Level 1
    2020-11-09
    Blank/white screen when switching on | Audio and Effects Plug-Ins

    Hi there, bought a brand new TC-Helicon Voice Live 3 just 2 months ago. Its a great product that i enjoy using, however on several occassions (one of them right before a gig) upon pushing the power button on the back, a white screen appears and no sound or effects work. Then the next day it will switch on without any problem.

    As a professional musician, reliability is of paramount importance so really need to resolve this problem.

    Has anyone else experienced this issue with a new Voice Live 3? If so what was your resolution? Perhaps a software update is required? I also feel with such a new product that tampering with the devices internal components in order to get it working properly shouldnt be nessesary. 

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  • New
    andyspeck
    Newcomer - Level 1
    2020-11-02
    TC-Helicon SingThing - How to have separate effects for guitar from voice | Sound Enhancers

    Just purchased a new SingThing and the instruction manuals (and YouTubes) seem very limited in instructions.  When I engage/change the "Effects" button, it seems that the effects are applied equally to guitar AND voice.  In other words, effects should be unique to each desired input (guitar separate from voice).  Frustrating to say the least.

    Help please!?!?!

    Andy

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  • New
    Boboji
    Newcomer - Level 2
    2020-10-29
    Polytune clip problem | Audio and Effects Plug-Ins

    When I tun on the polytune clip I just get two lit arrows moving away from each other. No other response from the tuner. Is there a factory reset option to get this working again???

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    • Boboji
      PedroRodrigues Hi, Robert Czarnowski when you mention the arrow do you mean that you see what is on the picture below?
      If that is the case that is the Needle mode.
      If you press the Display Mode Button once, the currently selected Display Mode will be shown. Pressing the Display Mode Button repeatedly will cycle between the two display modes described in this section. – Needle Mode is indicated by the center LED column and row lighting up. – Strobe Mode is indicated by the middle row of LEDs lighting up.
      The selected Display Mode will be stored and preserved even when you change the battery.
      • October 30, 2020
  • AlanCraigie
    Contributor - Level 2
    2020-10-26
    VL3X will not switch presets when midi command is sent from Reaper Daw. | Multi-Effects Processors

    The midi light comes on showing that the vl3x is receiving but the program number I am trying to switch to comes up for a fraction of a second (or sometimes not at all) and quickly returns to preset #1.

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  • drdave
    Newcomer - Level 1
    2020-10-16
    UNRESOLVED ISSUE PLAY ACOUSTIC FIRMWARE | Multi-Effects Processors

    CAS-145533-S7H8G6 

    Haven't heard any reply to my issue with TC Helicon Play Acoustic. After firmware update, 90% of Vocal effects disappear- for good! They return after factory reset, but then I can't get new udate that allows guitar effectes to be stored on individual presets instead of globally. Any suggestions? Anyone?? Ferris???

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    • 1 Replies
      Oldest
    • drdave
      Nigel67 Hi David, I just checked your case. My colleague replied to you on the 13th October. Please could you check your SPAM box as the reply may have been put in there. I will send a message to them and ask for the e-mail to be resent.
      • October 18, 2020
  • MichaelLapp
    Newcomer - Level 1
    2020-10-15
    Turn off guitar effects | Multi-Effects Processors

    I know this was covered somewhere, I just can't find it.  I am using a Line Six Helix with my TC Helicon Voice Lice Touch 2.  I don't think I want any other effects running at the same time.  Can someone please clear this up for me. Thank you

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      Oldest
    • MichaelLapp
      PedroRodrigues Hi Michael to be able to help you in more detail can you please state how you wish to have both unit integrating with each other ? When it comes to the VOICE LIVE TOUCH 2 you can use the Guitar THRU to output the exact same signal you have are inputting on the unit with no effects. preset
      • October 15, 2020
  • argolytics
    Newcomer - Level 1
    2020-10-13
    GoXLR slight noise/interferance producing ear/headache | Networked Video

    *Note: Disregard the subcategory as I had to choose one but none of them fit well with the nature of my problem*

    I'm following Music Tribe's Knowledge Base recommendation of putting a video up on the community page, per their statement quoted here:

    "We have encountered a rare anomaly with the GoXLR where there is a slight noise generated on the outputs. This is due to where the GoXLR is positioned on your desk. We would recommend first moving the GoXLR's position to ensure it is not close to your Gaming or Broadcast machines, lights or any other electrical equipment."

    As you can see in the video, I can't separate my GoXLR any further from my desktop or other electronic devices than it's separated now.

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    • 2 Replies
      Oldest
    • argolytics
      argolytics Case number CAS-147117-G4W8V0
      • October 13, 2020
    • argolytics
      WilliamR Hello Jason, I just grabbed your case. I will help you troubleshoot this.
      • October 13, 2020
  • EricRyan
    Contributor - Level 2
    2020-10-13
    Need direct link to VL3X latest firmware (366?) update | Multi-Effects Processors

    Direct link to VL3X latest firmware update (366?) please - I have no internet on my computer and must transfer the file from my phone to computer, then transfer it to new mini hd drive, then put drive into VL3X. Brand new unit sat in box, dry, cool environment unused for years due to long drawn out family tragedy. Now getting blue screen of doom. Starting from scratch with new HD drive

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    • 1 Replies
      Oldest
    • EricRyan
      leah Hello @EricRyan ,

      We'd love to help! Please submit a Care Ticket by clicking the Support link at the top of this page. Scroll to the bottom of the page and click Technical Support to get started.

      Thanks!
      • October 13, 2020
  • JeremyGorman
    Contributor - Level 1
    2020-10-13
    Loop triggering in VL3 | Multi-Effects Processors

    Does anyone know if loops in the VL3 can be triggered via MIDI? I'm trying to get around the limit of 8 Loop Triggers (A - H) in the VL3.

    Thanks!

    Jeremy

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    • 4 Replies
      Oldest
    • JeremyGorman
      PedroRodrigues Hi Jeremy it is possible to have MIDI sync on VOICELIVE 3 so you can can sync a external device such a pedal to use as a trigger, but for that you will need to have your VOICELIVE 3 unit running firmware version 1.2 . For more information please follow the link below to access a video about the MIDI Sync https://www.youtube.com/watch?v=n-c2hk4o9iA
      • October 13, 2020
    • JeremyGorman
      JeremyGorman Thanks Pedro and thanks for responding! Yes, I'm familiar with the MIDI sync feature, but I was really trying to see if the VL# might respond to MIDI commands to trigger loops. Since the VL3 has 50 loop slots (with 3 loops in each), but only 8 loop triggers (A - H) I am unable to trigger more than 8 separate pre-recorded loops. I was hoping to find a way around that.
      • October 13, 2020
      • Loop triggering in VL3
        PetGerbil no, the loops can't be triggered from midi...But, I've just had a squizz at the manual, and it looks like the 8 loops is per-preset, so could you change preset and get access to another 8 loops ? (I wonder if changing to a different "Step" would do the same thing ?...)
        • October 13, 2020
      • Loop triggering in VL3
        JeremyGorman No, it appears that assignment is one-time only. EX: you assign Loop 1:A to Trigger A in Program 100 and then assign Loop 2:A to Trigger A in Program 101. When you go back to Program 100 you now have Loop 2:A instead of Loop 1:A
        • October 17, 2020
    • JeremyGorman
      JeremyGorman Ok, I think I figured out a "work around" If I set one of the Loop Triggers to "Load Current Slot" (instead of specific slot) then whatever Loop Slot is loaded on the Loop page will appear. Ex: 'Trigger G - Load Current Slot - A' Now I create a Loop for Program 100 in Loop Slot 5:A and buttonmap Trigger G to the 'Hit" button. For Program 101 I create a Loop in slot 6:A and again buttonmap to the 'Hit' button. As long as I make sure to load Loop Slot 5 for Program 100 and Loop Slot 6 for Program 101 it works! Not ideal by any stretch, but a workable alternative.
      • October 17, 2020
    • JeremyGorman
      PetGerbil Does it make a difference if you re-save the loop and/or Preset after assigning 'em ?
      • October 17, 2020
      • Loop triggering in VL3
        JeremyGorman Doesn't seem to make a difference.
        • October 18, 2020
  • FelipeDeJesusCepeda
    Newcomer - Level 1
    2020-10-12
    Actualización del firmware para el voicelive 3 extreme | Multi-Effects Processors

    Hola, tengo el VLX3 pero no se como actualizar su firmware, su version es: 2.2.00 BUILD 366, agradeceria mucho que me puedan ayudar... Gracias

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