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250,734 members
127,930 posts
  • pvautour
    Contributor - Level 2
    2019-12-21

    I am not getting any sound out of user preset 3, and as a result am unable to upload/BEAM my chosen TonePrint to it.

    What am I missing?

    Thanks,

    Phillip

    0 214
    • pvautour
      TC-Rasmus

      Hi pvautour


      The TonePrint in TonePrint Slot 3 is a volume swell effect, you need to MASH to get any sound out of the pedal. You can see it used right here: https://youtu.be/oEmVMT3VRpc?t=406



      As for loading TonePrints, if you have a newer phone than iPhone 6, you need to use the top speaker in your phone, or hook the pedal up to a computer and use the TonePrint app. Here's a video on how to beam toneprints with newer phones: https://www.youtube.com/watch?v=neLAtbp-nRI


      Hope this helps

      • December 29, 2019
  • lifeforcer
    Contributor - Level 1
    2019-12-19

    Okay so I use 2 of these in my guitar rig. I power up and one goes to user presets like it should, the other reverts to factory presets so I have to change it back to user every time I switch on. Anyone know why this is happening? 

     

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    0 128
    • lifeforcer
      TC-Samuel

      Can't say I do. Unfortunately, I haven't used the D Two much. Any D Two users out there?

      • January 6, 2020
  • SSSTechnical
    Contributor - Level 1
    2019-12-18

    Hi All, 

    We have a System 6000 MKII mainframe and want to transfer the User Presets & Engine etc onto 4 x Reverb 4000's One per engine of the 6000, things I have tried:

    1 - Export S6000 Presets from ICON software, copy into R4K presets folder, it won't upload

    2 - Midi dump of one engine, and presets, but not getting anywhere with that. 

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    0 81
  • lifeforcer
    Contributor - Level 1
    2019-12-15

    When I power up the D Two switches back from user to factory presets every time. Not sure why

    0 119
  • Yomexer
    Contributor - Level 1
    2019-12-12

    Hi! I bought the Behringer Crave and DR600 and they will be arriving next week. I have 0 experience with synths. What cables do i need and how do i need to connect them to hear the crave with reverb in my headphones?

    Thanks already for the help!

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    0 138
  • On-the-Rocks
    Contributor - Level 1
    2019-12-11

    my looper switch is stuck on voice mode only. Can’t get into guitar effects or looper mode. Can anyone help me in this matter. 

    0 139
    • On-the-Rocks
      TCH-Rob

      Hi @On-the-Rocks !


      You can adjust the Looper input on VL3x by pressing the "UTIL" button in the Looper, and then pressing the "Input" button. You'll then be able to select which input you want for the looper. I hope this helps, if this doesn't solve your problem please let me know!

      • December 12, 2019
  • Sphere
    Contributor - Level 2
    2019-12-04

    I need to talk to some one about upgrade liscense's. It is frustrating not getting to talk to a human. Does anybody have any suggestions?

    0 229
    • Sphere
      KenMitchell

      Hi Duncan ( @Sphere ), 


       


      Welcome to the community.  The only way to contact Support is through the CARE portal. I'd recommend you open a support ticket, explain to them your situation, and in that ticket ask them to call you.  


       


      https://www.tcelectronic.com/brand/tcelectronic/support#googtrans(en|en)


       


      Hope this helps,


      Ken


       

      • December 4, 2019
    • Sphere
      Sphere

      Yes, tried that. It seems to be down right now for new tickets. Does anybody have a number they know of I could call. I have had the run around for 2 weeks. 

      • December 4, 2019
    • Sphere
      PedroRodrigues

      @Sphere Thank you for your contact.


      Im sorry for any inconvinience,we are here to help and assit on anything you require.


      In regard to your question there are two separted points regarding licenses when you update System 6000 to the MKII version


      1-Any active licenses present on the  MKI Frame will be also present on the MKII upgraded version


      2- Upon update we offer two new licenses to our customers:


             first we offer the Integrator license to allow our customer to integrate the MKII unit with a DAW 


            second we offer a license that the customer can choose from the following list:


       



      1. Stereo Mastering

      2. Multichannel Mastering

      3. Stereo Reverb:

      4. Multichannel Reverb

      5. LM6

      6. AM6

      7. Reverb 8

      8. Engage

      9. Unwrap

      10. Back Drop

      11. Live AID

      12. VP8 Vari Pitch


      If you efectively decide to go foward with your upgarde request the next step would be to open a new ticket via community.musictribe.com for that just press SUPPORT on the top part of the page and Log-in or Register.


      I would also sugest to view the  "How to create a care ticket" to have an overview on the matter.


      I hope this would help you answering yoru questions and you if you any more queries please feel free to contact us via the ticket system mentioned above 


      Thank you very much for your contact.


      Wish you all the best


      Pedro


      TC Electronic


       


       


       

      • December 4, 2019
  • Danmustard
    Contributor - Level 2
    2019-12-02

    I have an old contour processor that failed a firmware update and now doesn't want to show up in the controller (version 5.8 on windows 10) any advice on how to fix? The processor is in great shape and for light DJing works really well. The processor is connected to an ASUS router via an Ethernet cable. It is not showing any digits on the front display and pressing any of the front buttons does not creat a response. Any help is appreciated. 

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    0 265
  • paulvroberts
    Contributor - Level 1
    2019-12-01

    Foolishly I have dropped my TC M3000 and the rotary selector control has snapped off.

    Does anyone know if I can get a replacement for it?

    Very best  Paul

    0 291
  • Kane1972
    Contributor - Level 2
    2019-11-27
    0 98
    • Kane1972
      Kane1972

      I could not find how to edit my blank post (to add the text), so clicked reply instead.


      My question is simple. Will TC be making a new interface anytime soon?

      • November 27, 2019
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