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166,811 posts
  • Wreford
    Newcomer - Level 1
    2020-09-22

    I am not if this the correct area for this discussion but I have recently bought the TC electronics hall of fame 2 reverb pedal but there is no sound coming through at all. I was using a modular synth with sound out put through the pedal. The pedal peers on,  The red light comes on, the mash light comes on but no sound coming through. I have used other pedals the same way and these have worked fine. Is something I am missing with this particular pedal?

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    • Wreford
      JasonB81 Hello John - If you have tried your other pedals with this same configuration and they work but your HOF2 does not - can you please click the support button above and create a support ticket? Someone from support will be able to follow up with you on the issue. Thank you for contacting us.
      • September 22, 2020
    • Wreford
      TC-Mike HI John, in general you need to attenuate your signal when going from your modular outputs to guitar pedals that is made to be operated at instrument level. the voltage of the audio signal that a modular synth outputs can be up to 10 times of line level (1vline level vs 10v modular) and pedals are just not able to handle this. When passing through filters and other modules the voltage lowers of course, but for trouble free operation and flexible integration of guitar pedals into your modular rig, you are well advised toconsider a module that handles level conversion for you (like an insert loop/amplifier moduler for guitar pedals) i can recommend the industrial electronics "black locust" module for flexibility as it has FX send /returns + dry/wet mix like on a mixer and supports 4 pedals. :-)
      https://www.thomann.de/gb/industrial_music_electronics_black_locust.htm
      There are also more cost effective solutions available from other manufacturers.
      • September 30, 2020
  • watchmanso
    Newcomer - Level 1
    2020-09-22

    Hi, can I use the Klark Teknik DN9652 to convert a Dante signal into an AES50 signal? 

    Currently, I am hoping to replace our Behringer X32 board with a Yamaha TF5. Unfortunately, our X32 is connected to a Klark Teknik Dm8000 DSP which has an AES50 card, and the DSP is locked with a password. We wish that we could convert a Dante signal into an AES50 signal so that we won't have to mess with the DSP programming. Is this possible? 

    Thanks.

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  • MRTONE
    Newcomer - Level 1
    2020-09-21

    Looking for the "handles" that come attached to the back panel of a Nova System, can anyone refer me to a source? I'm in the US, thanks in advance! 

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    • MRTONE
      WilliamR Hello Joe, Please click the support tab above and create a parts case and someone from our aprts team will contact you ASAP.
      • September 21, 2020
  • RightD27
    Newcomer - Level 1
    2020-09-21

    Hello. I tracked down a V-Amp 3 a few years ago after seeing it in a video or talked about on a podcast. I love it. Hands down it's better than the Line 6 POD, Zoom 3000 and other vintage processors that I have or played through.  

    Anyway, I am losing my custom edits. In fact, when I power it on, it doesn't even have the factory presets. I have to restore it to default factory settings when I turn it on. I can edit the patches and save it to a bank while the unit is on. However when I turn it off, every edited setting is gone when I turn it back on. 

    I've left the unit on for a few hours to see if there was some kind of internal battery that needed to be charged but that did not resolve the problem. Is there an internal battery that needs to be replaced ? I haven't been able to find any information regarding this problem. 

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    • RightD27
      WilliamR Hello Tom, There should be an internal battery on the motherboard of your device. This battery is used to store and save the internal presets. Replacement of this battery should resolve this issue.
      • September 21, 2020
    • RightD27
    • RightD27
      RightD27 THANK YOU SO MUCH !!!! I’ll pick up the battery tomorrow and have my wife put it in just like the video. ???? I love that V-Amp 3. It’s incredible with not just the amount of great tones, but it’s ability to do adjust and configure to any situation.

      Would you know if there is a firmware update for it by any chance ? And if so, are they any pros and cons to it ?
      • September 21, 2020
      • V-Amp 3  Loses Edited Patches
        WilliamR There hasn't been a firmware update since the release of the V-AMP 3
        • September 22, 2020
  • rpromans13
    Contributor - Level 1
    2020-09-21

    Folks- I love using my Play Acoustic during gigs, but like much of my unused brain power, I KNOW there's a tonne of unused awesomeness in my Play Acoustic.

    My problem is that I'm just not that good at pulling knowledge out of countless YouTube video tutorials (mostly because the instructor spends too much time yapping and I loose my patience, then jump to another video).  
    I'd (and I bet others) spend $$$ to attend a workshop that takes folks who already are comfortable looping and harmonizing, but want to get really hands instruction on from the experts (YOU FOLKS)!

    What do you think?

    Regards,

    Rob

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    • rpromans13
      PedroRodrigues Hi Robert Romans, Please be aware that we do have our TC HELICON channel on YOUTUBE that is pretty great but I understand what you mean and to be honest I think is a great Idea but I will forward this idea to management. Thank you
      • September 21, 2020
  • GaryHiggins
    Superhero - Level 1
    2020-09-20

    I have a series of outdoor concerts upcoming that will be done outside "Drive In" theater style. Interesting to be sure! Apparantly I need to get a stereo FM transmitter to allow concert goers to tune into the sound via their car stereo if so desired and in keeping with social distancing. Anyone doing this? Any suggestions as to what I should buy for the transmitter that will output decent sound? 

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  • hmegaly
    Newcomer - Level 1
    2020-09-19

    Connecting:

    - Mic to VL3 "MIC/LINE" => VL3 "Outputs Voice Mono L" XLR => AER Compact 60/3 acoustic amp MIC IN XLR

    -  Classical guitar => VL3 "GUITAR IN"  => VL3 "GUITAR Thru" => AER acoustic amp "instrument IN"

     Looper set for "Vac and GUI"

    When I record the guitar then I listen to it, the guitar sound is very very weak. 

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  • jte
    Contributor - Level 2
    2020-09-19

    Hi!

    I wnat to change the order of the steps in a certain preset...how do I do that? I couldn´t find any answer googling, nor in the manual...maybe you guys knows a trick :)

     

    Thanks in advance!

     

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    • jte
      PedroRodrigues Hi Burnd Sneijder, I will gladly assist you on this matter, if you go to Step management you will be able to add a step. Use the Preset Up and Preset Down footswitches to locate the Preset you would like to add .
      • September 21, 2020
  • jte
    Contributor - Level 2
    2020-09-19

    Hi everyone,

    I have a Problem and wondered if anyone else has experiences with this error. Since yesterday my VL3X starts switching into the setup menu by itself. I could not figure out what triggers it. I had an Issue with a broken Mic cable but this doesnt seem to affect it. Maybe the button is broken?

    My Setup:

    VL3X, Acoustic Guitar, Condensator Mic (Neumann)

    Appreciate any help!
    Regards from Germany

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    • jte
      PedroRodrigues Hi, burnd sneijder I would suggest a factory reset on your unit.
      Turn off your VL3X.
      Unplug headphones (if attached)
      Using a toothpick or a small wire (we recommend a straightened paper clip), press the button that is inside the Headphone jack.
      The button is small and at the very end of the inside of the jack. You don't need to use much force – so please be gentle.
      You will feel a small click when the button presses.
      With the button held down, press the power switch on your VL3X.
      Wait until you see the System Maintenance Screen.
      You should see the System Maintenance screen immediately. If you see the "normal" VL3X screen (without the "System Maintenance" banner on top), you haven't pushed the button inside the headphone jack correctly.
      Try again.
      Choose the desired option from the menu using the Control Knob
      • September 21, 2020
    • jte
      jte Hi Pedro,
      thanks a lot for your reply! I fear I didn´t really get the purpose of your suggestion...what is it I can do in the maintenance menu? (Sorry, I don´t have my VL3X it at hand right now..)
      • September 21, 2020
    • jte
      jte Ah, sorry, no I get it. Factory Reset. That means I loose all my personal presets and setup configurations I suppose. Well, I´ll try that maybe as a last option. You don´t have any guess what could cause this error? I read something about microphones that could trigger a switch to other menus...
      • September 21, 2020
      • VL3X Error: Erratically jumps into the setup menu
        PedroRodrigues Hi burnd sneijder, you are correct, we do have microphones that can control some features on the unit such as TC HELICON MP60 // MP75
        • September 21, 2020
  • Andrew302052
    Newcomer - Level 1
    2020-09-19

    I've been using the plethora regularly have been loving it. I would love to see the board name displayed somewhere on the screen. This would make keeping specific boards for specific songs easier to navigate on the bandstand. In addition to this, being able to add a heading or subheading to individual pedal names on a per board basis would be huge. For example, if I have 2 quintessence pedals on one board, being able to name one "pre chorus" and one "bridge" would be invaluable to me personally. Thanks for taking the time to read this. Looking forward to V 1.2 and beyond.

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    • Andrew302052
      john0121 Hi Andrew, thanks for the feedback. I'll pass this along to the dev team for consideration.
      • September 20, 2020
    • Andrew302052
      MikeL YES
      • September 23, 2020
    • Andrew302052
      SonicAlchemist Great ideas!!
      • October 2, 2020
    • Andrew302052
      mcwhamster Yes please for the displaying the board name!
      • October 3, 2020
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