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167,673 posts
  • Pikegary
    Newcomer - Level 1
    2020-09-12

     

     

    I have a G Major 2 that freezes. I has less than 3 months use and I need to get it repaired. Where do I bring it or send it. I'm in CT in the US.

     

    Gary

     

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    • Pikegary
      Nigel67 Hi. I am sorry to hear that you are experiencing issues on such a new unit. Please go to the support tab at the top of the page and submit a service request ticket. One of my colleagues will then be able to help you further in getting your unit repaired.
      • September 13, 2020
  • IanKlausing
    Newcomer - Level 1
    2020-09-10

    After a little over a year of my ditto being an absolute staple on my board, today it just didnt want to work. I used it last night, went to record a loop this morning, red light came on, hit the playback button, it turned green but no playback. I unplugged the power source and checked all the cables and such, now it's just strobing green and red nonstop! This is devastating to me cause I love it so much I was just wondering if theres anything i can do? Are these serviceable? I'd have no clue where to start on diagnosing the issue. I have a hard time believing it's just broken, I'm hoping its something stupid like some kind of reset or maybe theres a way of reading a fault code via the USB,  idk I'm probably just SOL but still. This pedal has not given me any problems using it almost every day for a year and it just doesnt make sense for it to overnight just crap out when it isnt even on. 

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    • IanKlausing
      john0121 Sorry for the problem with your Ditto pedal, please click the submit button at the top of the page and fill out the service request form. A member of the team will be able to help then with some troubleshooting and a repair if needs be.
      • September 10, 2020
  • dapzol
    Newcomer - Level 1
    2020-09-10

    How connect a cd player spdif output on A input on DCX LE A input

    0 171
    • dapzol
      DavidKnighton Hello dapzol,
      the DCX2496LE appears to be completely analog input and output. SPDIF is a digital protocol, so you won't be able to connect it straight to the DCX. You will need to use the CD player analog outputs or find a SPDIF to analog converter. Monoprice makes a cheap converter box. You will just need to get RCA to XLR cables for the final connection.

      https://www.monoprice.com/product?p_id=6884
      • September 10, 2020
  • the3nooges
    Newcomer - Level 1
    2020-09-09
    OK, I really love this Plethora thing; I rate it 10/10, but even so, here's my wish list:
     
    1. Spark Boost
    2. Bigger text in various areas
    3. Asks for save/no save when exiting Edit mode
    4. Board name displayed while in Play mode
    5. When leaning on the Board switch, I want to scroll through the boards one after the other, rather than having to hit the switch over and over again for each next board (Basically, it would duplicate the existing function of "triple-tapping" switch 1 or 2, and both methods would need the "lean on it to scroll" function).

    Overall, an excellent product, and I'm really excited to see what's coming up.  Thanks for the excellent work, TC.

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    3 104
    • the3nooges
      john0121 Thanks for the feedback. I'll pass this along to the dev team for consideration.
      • September 9, 2020
    • the3nooges
      snaarman Also: can you map or limit the expression pedal movement. That would be great..
      • September 10, 2020
      • Plethora Feature Request - 5 Items
        TC-Mike thx for the feedback, glad to hear you enjoy your Plethora ..control range of the Expression pedal can be customized for each FX slot via the Toneprint app and the Expression pedal can control up to 3 parameters for each pedal, each with it's own programmable parameter value curve.
        Pipeline tremolo allows to boost signal by up to 9 dB and can be programmed to emulate a booster. your other feature requests were already requested by other customers too and are already logged . i added your up-vote
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        • September 11, 2020
    • the3nooges
      the3nooges But what would be really cool is if I could rename the function. In other words, the display would show something like the graphic above. Below "Hypergravity" would be the intended use of the pedal; in this case, it would be used as simply a transparent boost with no compression, just some gain. And right above the words "TC Electronic", maybe a bit more detail (say, "0 to +20dB).
      • September 11, 2020
    • the3nooges
      MikeL YES. Being able to name (in large font) your pedals would be great. For example: I have one slapback delay a one 400ms delay. Labeling them SLAP and ECHO would allow me to see which is which from a standing position.
      • September 23, 2020
      • Plethora Feature Request - 5 Items
        MikeL Yes, great idea! And very user friendly!!
        • November 7, 2020
  • Nistico
    Newcomer - Level 1
    2020-09-09

    Does any one tried this out? When is not playing or recording is true byepass, and it's OK BUT, and it's A Big BUT, when recording, playing or doing anything after created the first record, it's a Huge tone sucker!!! I know that it's buffered when playing or recording but this was not happening with the old dittos... Does any one from tc can explain this to me? And a way to solve this? Other else I will return the item and ask for a refund from thoumann. Best regards everyone

     

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    0 132
    • Nistico
      Nigel67 Hi Nistico, please could you provide me with information on your set up as this is not an issue that has been reported before. If you could put together a drawing of your setup / connections that would be even better. Many thanks
      • September 14, 2020
    • Nistico
      TC-Mike Yes, we need more info about your setup. Any chance you are using Fuzz pedals in your signal chain?
      • September 14, 2020
    • Nistico
      Nistico Hi Mike and Turner. Tks for answer. I don't have any fuzz pedal.Tbe screamer and Ocd going into AMT F1 preamp than tc flashback and reverb into AMT Pangea cp-100 (impulse response loader)than ditto+ Once again.WWhen is on but no recorded loops its OK but when I press the record the sound drops about 30% of the original gain, even with the volume on ditto at max. I triedto upgrade the firmwareon tc website,it's not solve the problem and creates a new one. Now, with the ditto+ completely empty, I start to record and a few seconds later a message shows up at the screen " 4 minutes left" I just don't know what's happenin. II wwill ssend bback tto tthoumann and the will send to you to checkit out. I really would like to have the ditto + in my board but not like that. If you can explainwhats ha penned,and will work properly, I will buy it again. Best regards
      • September 14, 2020
      • Ditto+ problem?!!
        Nistico Sorry about the misspellings. JJust a thiny keyboard on the cell phone
        • September 14, 2020
    • Nistico
      Nistico I again guys, I have some news. I did again the firmware update and the 60min loop came back!II I can't explain that. The second information tha I would like to share is that I change the order of the ditto+ in the chain, I put it Before the AMT pagea cp-100 (impulse response loader)and works fine,no signal loss.. I assume that is note a problem with ditto+,may be with the impedance change after de pangea.For live and pratics its OK because the signal goes true the impulse response after the ditto+ but to export the files from the ditto+ to the computer I will not have the impulse response filter in the records.II can live with that.TThank you so much for the help,yyour qquestions aabout tthe cchain let me tink about tthe order I alread call thoumann and explain.II will keep te ditto,anyway its a fantasticllooper . Best regards for all
      • September 15, 2020
  • Eaglesfield13
    Newcomer - Level 1
    2020-09-03

    All I want to do is register a guitar effect pedal.

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    • Eaglesfield13
      KyleJohnson Hello, Kyle here with Music Tribe. To register your product, click on the Support link at the top of this page and create a Product Registration ticket.
      • September 3, 2020
  • BryanRMiller
    Contributor - Level 2
    2020-09-01

    I saw and installed the 1.1.55 update, but there are no release notes. What did I just install? Hope I didn't make a mistake because looks like I can't go back to 1.1.52.

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  • TCsucks1
    Newcomer - Level 1
    2020-08-30

    I just got the Flashback 2. I programmed and stored a TonePrint but have found that if I leave the TonePrint to use a different delay type, when I go back to my stored TonePrint the settings are off because it now responds to where the knobs are physically set based on tweaking I did on the other delay type.

    Hopefully I'm doing something wrong because I was under the impression that stored TonePrints were like presets in that, once selected, would recall ALL programmed settings regardless of where the knobs are physically set.

     

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    • TCsucks1
      Nigel67 The potentiometer (knob) values are not part of the Toneprint. They are mapped, however the the current parameter value/position of the toneprint that you have loaded in is not. The position that the pots are set to is what they will operate at.
      • September 2, 2020
      • Flashback 2 TonePrint problem
        Gegatso I'm having basically the same issue. New Flashback 2, using a Mac, Catalina 10.15.7. I made and saved a toneprint at my computer. Went to the amp and plugged up. Played around with some settings while NOT on bank 3 where my toneprint was saved. I went to use my pattern and It was still playing the pattern set by the dials. Am I doing something wrong? It seems too easy, but sometimes simplicity is when the problems creep in. Remember that it is my first day with the pedal, but I followed every step and it all seemed to work. The software showed all my settings right where I had the knobs set for my perfect sound. Much thanks in advance!
        • November 8, 2020
  • Jaymac
    Newcomer - Level 1
    2020-08-29

    Can someone help with Finalizer question?

    1 102
    • Jaymac
      PedroRodrigues Hi Jaymac of course we can, how can I help you with the Finalizer? I will leave you the dedicated pager for everything related to the Finalizer https://finalizer.com/
      • August 30, 2020
    • Jaymac
      Jaymac Do you have an email I can contact you?
      • August 31, 2020
      • TC e dealer question
        PedroRodrigues Hi Jaymac please follow the link below and submit any question you may have via our MUSIC TRIBE COMMUNITY https://community.musictribe.com/pages/create-new-ticket
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        • August 31, 2020
  • RennySchweiger
    Newcomer - Level 1
    2020-08-28

    I have a VL3 set up with a BeatBuddy, where the BB is supplying MIDI tempo, and this is working correctly. I can create new loops while the BB is playing, and these loops are sync'd correctly with the tempo and have precisely the correct length. So far so good.

    I also have a VL3 preset with a prerecorded Loop assigned to it, and in this example we'll say the Loop was recorded at 100 BPM, again while under the BB MIDI tempo control. When I play back this prerecorded loop to a same BB song set to 100 BPM, the Loop is exactly the correct length because it was recorded at that same tempo, HOWEVER, when the loop starts is entirely dependent on the precise time I press the VL3 footswitch (assigned to start the loop). What I'd like to be able to do is to start the Loop and have it sync (or snap) to the BB's MIDI, so that if my footswitch click is off by a fraction of a beat, it syncs up correctly (kind of like when you record a loop and/or overdub in the first place). Is this possible? I don't see any settings or any way otherwise to do this, so I'm dependent on my accuracy of pressing the footswitch. 

    Thanks in advance for any help. 

    Renny

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    • RennySchweiger
      PedroRodrigues Hi Renny Schweiger, so we can assist you with more tools please submit an assistance request via https://community.musictribe.com/pages/create-new-ticket
      • September 1, 2020
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