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  • DavidStewart
    Contributor - Level 2
    2020-08-03

    Is the 60 minutes referred to in the promo for the Ditto+ looper total, complete, all-on-board loop time, or is it the amount of loop time per numbered saved loop? I.e., there's 60 minutes per saved loop?

    If it's 60 minutes total, that's great for a looper. If it's 60 per loop, well, that's even better. But 60 minutes total isn't that great for one of the uses, i.e. as a backing track player, because that might be 15 to 20 songs.

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  • MarkGlass
    Contributor - Level 1
    2020-07-19
    Now if they will make the New Ditto+ in a stereo version that would be the ultimate. I run my pedalboard in stereo most of the time and like to have the looper at the end of the chain. Please, are you listening? Stereo Ditto+!!!
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    • MarkGlass
      TC-Mike thanks for the feedback. i'll pass it on to the team. P.s. You have been customer number 6 who asked us just withing the last week :-)
      • July 20, 2020
    • MarkGlass
      tomtetom A new Ditto+ X2 stereo would be great.
      • July 20, 2020
    • MarkGlass
      mfilos Just registered to ask the same question! Glad I'm not the one feeling excited in case a new Ditto+ Stereo appears :D
      • July 26, 2020
  • LlijWarren
    Newcomer - Level 1
    2020-07-18
    I received the Plethora X5 yesterday. After plugging it in with the included power supply and also plugging the USB cable into my Mac computer, the unit does nothing but flash its lights continuously with no start up. Please let me know how to start this unit up. thank you!
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    • LlijWarren
      Nigel67 Have you downloaded the Toneprint Editor software from the TC website. i have put the link below. The Plethora X5 will then connect to this and will probably require upgrading.
      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CLC
      • July 19, 2020
    • LlijWarren
      LlijWarren Hi Nigel. Yes, I downloaded the Toneprint Editor to see if it would help but unfortunately none of my computer, Both Macs, even recognize the Plethora X5. The Editor doesn't see it and it never comes up on my home screen as a device or drive. The unit just continues to flash white lights across the board. Do you have any other ideas?
      • July 19, 2020
    • LlijWarren
      TC-Mike if the unit cannot boot the app won't recognize it. Can you Please try to update the firmware by downloading the latest 1.1 firmware .bin file from the tc website and let us know if this fixes the issue?
      https://www.tcelectronic.com/product.html?modelCode=P0D9M#

      To update the firmware of your Plethora just connect it via USB cable, so it pops up as a disk drive on your mac and then drag and drop the downloaded firmware .bin file into the Plethora folder. Now disconnect/eject USB connection and power cycle your pedal to start the update..
      • July 20, 2020
    • LlijWarren
      LlijWarren Hi Mike. Thank you for the response. But as I mentioned in my reply to Nigel, none of my computers even see the Plethora as a drive on the desktop or anywhere else. I had already tried downloading the latest firmware but I can't do anything with it if the computer doesn't see the Plethora in order for me to update it.
      • July 20, 2020
      • Plethora X5 startup
        Nigel67 I think the unit is faulty to be honest with you, possibly the power supply as the LEDs continuously flash. I would have thought that if it was working correctly then one of your computers would also have seen it in their USB settings. I would advise contacting the shop that you purchased the unit from and asking for a replacement.
        • July 20, 2020
    • LlijWarren
      LlijWarren Yes. I have three other TC electronic products and I also tried using their power supply's in case the one that was sent with the Plethora was faulty, and I tried a different USB cable that I had just in case the supplied USB cable was faulty, but none of this worked.
      • July 20, 2020
  • Lucid
    Newcomer - Level 1
    2020-07-16
    Just received my new VL3X, only connected my guitar, for some freaky reason, I'm only left with a clean effect. When I try to flick between presets, their name and number change, yet the voice remains the same. I still can't imagine it's faulty. Please, are there any videos that cover everything; literally from scratch?
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    • Lucid
      DobaCaesar The same happened to me you plugged the cable out to the speaker or amp in the wrong place. Try to use your cable that came with VL3X and you will hear everything. Then go back to the manual and check the connection again.
      • July 17, 2020
  • TIMVBURTON1
    Newcomer - Level 2
    2020-07-16
    Can I hook up two expression pedals to a Nova Drive to control the wah and whammy effects? I see that there is only one pedal input on the back of that processor.
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    • TIMVBURTON1
      TC-Mike No you can only connect 1 Exp pedal for realtime control of Fx parameters.
      Our New Plethora X5 is much more suited for that kind of application and the Brainwaves Pitch Shifter eg has a customizable Tone Bend function that is mapped by default to the pressure sensitive MASH switches, which allows you to do dive bombs, interval shifts on a harmonizer Etc... Furthermore you can also assign up to 3 parametersr to a connected expression pedal,(per effect slot!) so you can eg control the pitch bend via MASH and use expression pedal to shift between different pitch amounts , control the Mix or whatever. Plethora's pitch shifter also let's you set a glide time for the tone bend function for portamento type effects.
      • July 20, 2020
  • BirdmanKew
    Contributor - Level 1
    2020-07-16
    Hello, I have tried to post this about a month ago or so but can't find this discussion any longer, hence my second attempt. I would like to start off with saying that in general I really, really like the Plethora X5 pedal. Had to wait for it for quite a while after placing my pre-order, but the wait was worth it. The flexibility of the Plethora X5 is fantastic. There are a few features I am missing in the current configuration (I have V1.1.52 installed on my pedal). So here is my "wishlist": - Helix Phaser and Viscous Vibe are absolute must-have additions which I miss dearly at this moment. For now I’ll get by this shortcoming by using both pedals in the FX loop of Plethora, but it defeats the purpose of having an “all in one” pedal which was supposed to have these type of pedals already when it came onto the market; I've heard rumblings that Viscous Vibe is supposed to be included with the upcoming V1.2 release, but can't find any particular timeline or targeted release date posted anywhere... - Body Rez would be a great addition - A wha pedal for use with the expression pedal would be great, incl. auto wha options etc. Now to the annoying aspects which I really hope can be fixed fairly soon: - Please reverse the pedals!!! (Or make the order from right to left optional) - The “board organizer” in the TonePrint app is a bit of a joke in my opinion: critically missing features are “duplicate” boards; “archive” boards for later use; and why is there no “backup” feature???? 
The biggest problem I’ve been running into a few times is very simple: you carefully craft a pedal board for a specific purpose, then e.g. during band rehearsals you mess around with settings and tweak setting only to find out that the originally set up board has been lost now. Creating a “duplicate” is naturally an alternative option, but it would be nicer if I could back up my entire pedal incl. all pedal boards etc. and “recall” individual parts when the need arises. Arching specific pedal boards would also be helpful, especially when you want to keep the pedal organized well enough for quick navigation during a live show etc.; a cluttered pedal makes things rather cumbersome to navigate at times. Last but not least, a more detailed users manual would be great, since several of the basic functions are not covered in the currently available quick guide. Please let me know if there are any questions and thanks for the consideration. Thanks and Best Regards, Bert
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    • BirdmanKew
      Nigel67 Hi Bert, many thanks for your comments and wish list. I have copied and passed them to the Team that writes the software.
      They do have a customer wish list so I am sure it will be added to this for discussion. I will let them know that if they have any questions, I can put them back on here. Kind Regards, Nigel
      • July 16, 2020
    • BirdmanKew
      TC-Mike Hi Bert and Nigel, feedback received and noted! Good news is that the Viscous Vibe is around the corner with a 1.2 Beta being ready very soon. :-) Drop me a mail if you'd like to test drive it prior to it's official release ([email protected]) best regards from the TC guitar team!
      • July 20, 2020
  • Progman88
    Newcomer - Level 1
    2020-07-13
    Recently purchased HK Triamp mk 1. Would like to Switch the cannels (6) via midi function of the g System. Cannot realise ist at present! Need help or impossible? Henning
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    • Progman88
      WilliamR Hello, I can help you out with this. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email
      • July 13, 2020
  • AlexNL
    Contributor - Level 1
    2020-07-13
    Hi, Anyone experiencing loss of subscriptions after powering down the DN9650? regards, Alex
    0 103
    • AlexNL
      AlexNL powering down = power down -> next day -> power up :)
      • July 13, 2020
      • DN9650
        Nigel67 Hi Alex, sorry but I do no know what you mean by subscriptions. Could you give me a little more information please. Many thanks
        • July 13, 2020
    • AlexNL
      AlexNL subscriptions is Dante terminology (i think). This is like 'patching' within the PRO series.
      • July 17, 2020
      • DN9650
        AlexNL I am unsure where this is stored, I assume the KT-DANTE card inside the 9650 stores this 'patch'.
        • July 17, 2020
    • AlexNL
      Nigel67 As far as I know, the dante device only stores a list of the device name/channel name of each of its receive subscriptions. The actual patching is on the computer. You would have to ask Dante to confirm this.
      • July 17, 2020
  • dittolooper
    Newcomer - Level 1
    2020-07-13
    Just got a Ditto stereo looper but after downloaded WAV file to looper, doesn't seem to save as orange light blinking non stop. Also could not find starjam link or has been broken. Any help appreciated
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    • dittolooper
      WilliamR I believe the Starjam site is no longer available. As far as Transferring WAV files to you Ditto stereo looper, please be sure the files you are using are 16-bit 44.1kHZ sample rate. Details are on page 16 in the user manual.
      • July 14, 2020
    • dittolooper
      WilliamR https://images-na.ssl-images-amazon.com/images/I/B1P0QaR5gLS.pdf
      • July 14, 2020
  • jamesbl
    Newcomer - Level 1
    2020-07-12
    Any idea how to locate an extra knob for my G-Sharp? I started with submitting a parts request ticket, but G-Sharp was not listed in the selection options :( Thanks!
    0 58
    • jamesbl
      TC-Mike thanks for the note, i reproted it to our web team. Please just file a normal Support ticket for the spare part request for now.
      • July 13, 2020
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