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285,936 members
167,999 posts
  • New
    claxor
    Contributor - Level 1
    2022-05-25

    I'm trying to buy a TC Quintessence pedal, but no one seems to have any in stock in the U.S.

    Is TC continuing to manufacture these pedals?

     

    Thanks!

    0 1
    • claxor
      NicJonesMT Hi Claxor.
      The TC Quintessence is still in production. Unfortunately we cannot provide any information on availability or pricing of the products, you would instead need to contact the store directly for this information.
      If you go to the following link you can find a full list of our international partners.

      https://www.tcelectronic.com/buy.html
      • 16 hours ago
  • New
    KlausZimmermann
    Contributor - Level 1
    2022-05-04

    Anybody haveing a service manual for a DN9331?
    TX!

    0 8
    • KlausZimmermann
      Dale_M We are unable to share service/schematic data with non partners sorry.
      • May 5
      • Service Manual for KT DN9331
        KlausZimmermann Dale: WHO will be THE service partner in Germany? TX!
        • May 5
  • New
    csakri
    Newcomer - Level 1
    2022-04-17

     Hi,

    I've linked up a TC Helicon MicMechanic2 and a Critical Mass. I've added MCA100 adapter, but I can only switch the first (MicMechanic2) only with it. This is not good as I would like to use the adapter to switch the Critical mass only. what can be the solution?

     

    read more...
    0 4
    • csakri
      NicJonesMT Hi Csakri. Which pedal is first in your chain?
      If you remove the MM2 does it then function correctly with the Critical Mass?
      • Apr 19
    • csakri
      csakri

      Hi, yes they work fine separately. the line up is microphone->MCA100->MM2->CriticalMass->. The problem is with set up I can only turn-on/off the MM2. I want to keep that on and just adjust the Critical Mass with the MCA-100.

      • Apr 19
  • New
    fbert
    Newcomer - Level 1
    2022-03-31

    Hi,

    Anyone know if it will be more bi-phase phasers on sale?

     

    Thanks.

    0 10
  • New
    wallyray
    Newcomer - Level 1
    2022-03-22

    I was setting up my equip for a gig and the bass player said I should run my single xlr out to main board Mic input. (all my stuff is center panned) Supposed to be better. So I let him do that. When I do solo shows, I come out of xlr's (dual) to 1/4" input on main board. Never had a problem that way. Note: I am running my guitar into my board with all my pedals and such. (Not a guitar amp)

    So, while practicing all of a sudden my Behringer FC 600 no longer had min and max volume. That pot blew out. I also use a Drop Tune Whammy and that quit working also. As soon as I got home and tested everything the drop tune works but the pot on pedal is gone.

    I would like to relpace the blown pot on volume pedal if I can find one. 

    wally ray

    read more...
    0 5
  • New
    LeoCameron
    Newcomer - Level 1
    2022-02-25

    MY Vl3X will not communicate with voice support 2. The cable is good as I use it with my other VL3X

    0 13
    • LeoCameron
      PedroRodrigues Hi LeoCameron,thank you for your post,the VoiceSupport application can run into trouble connecting to your TC-H device, usually due to system settings on the computer itself. While we can't account for every system configuration, there are some steps that can help VoiceSupport to properly interact with your device. If you've connected your device and started VoiceSupport, but can't communicate with the unit, click on the H logo in the bottom left of your screen. Click Manage and then Show Devices. If you can see your device in the list, but it says something like "not a TC-H device" or "not connected", your computer is able to "see" the unit, but VoiceSupport can't communicate with it.
      If your device status is "In Use" refer to this FAQ.
      There are several steps you can take if your product is not recognized by VoiceSupport.
      1. Make sure that you are running the latest VoiceSupport
      2. Confirm you have an internet connection. You can confirm this by clicking on one of the posts and confirming that it loads into the Content Window. An internet connection is required to have the latest updates that may be necessary to connect to your device.
      3. Try re-scanning by pressing the Control Button, then select manage, then click Scan for Devices.
      4. If your device still isn't recognized press the Control Button, then select manage, then click Show MIDI Devices. If the product is in the list, try restarting VoiceSupport.
      5. Try running VoiceSupport as an Administrator (Windows only). Close VoiceSupport. Right Click on the VoiceSupport Icon. Click "Run as Administrator" from the menu. You may have to accept a UAC (User Account Control) prompt.
      6. If #5 solves your issue, you can permanently force VoiceSupport to run with Administrator privileges. Right Click the VoiceSupport Icon. Click Properties. Click the Compatibility tab. Select "Run Program as an Administrator". Click Apply.
      7. If your device is not in the list, navigate into your Operating System to find what devices are connected. If your device is not connected, try disconnecting power and USB to the device, and then reconnecting.
      8. It's also a good idea to have the latest OS updates.
      9. Remove as many USB devices from your system as possible and connect the device directly to a USB port, not a hub.
      10. If you are using USB ports on the front of your computer, try the ones on the back (desktop systems), since they are on a different internal USB hub.
      11. Try uninstalling the device via your Device Manager (System Properties --> Device Manager). It should be listed under "Sound, Video and Game Controllers". Reboot your system and re-attach the device.
      12. Ensure that "USB Control" is turned ON (VoiceLive 2, VoiceLive Touch, VoiceLive Rack). See your manual for details.
      13. Ensure that SYSEXID is set to "0". (VoiceLive 2, VoiceLive Touch, VoiceLive Rack). See your manual for details.
      14. Ensure that USB MIDI is enabled on your device. Some devices have options like USB/MIDI/MERGE in their setup menus (check your manual). MERGE and USB should both work, but in some cases USB will function while MERGE will not.
      15. Shut down any DAW software or other devices/components using MIDI. Some systems "grab" the TC-H device and take exclusive control over it's I/O before VoiceSupport has a chance to connect.
      16. Restart your computer. Yes, we know "have you tried turning it off and then on again" seems silly, but it often works!
      17. Change the connection/startup order. After rebooting your computer, try opening VoiceSupport then connect your device. If that doesn't work, reboot and connect your device, then open VoiceSupport.
      PC Specific issues
      1. Enable the device in Windows . New audio devices, for some mysterious Microsoft reason, are disabled when first connected to the computer. To enable your device go to: Control Panel --> Hardware and Sound--> Manage Audio Devices. Click the Playback tab. If you see your TC-H device, but it's translucent, click on the device and then choose Enable from the drop down menu at the bottom of the box. Do the same for the Record tab.
      2. If you've tried the step above, but your device isn't shown in the Playback or Recording tab, right click in the window and make sure that "Show Disabled Devices" is checked.
      MAC Specific issues
      1. Macs seem more sensitive to #15 above than PC's. Ensure you've tried that step.
      2. Try repairing both file and disk permissions http://support.apple.com/kb/HT2963
      https://youtu.be/bb89sJztrOM
      https://www.youtube.com/watch?v=bb89sJztrOM (video guide)
      • Mar 4
  • New
    mholder307
    Newcomer - Level 1
    2022-02-16

    I need the main  Knob for the TC Hellicon Vocal live 3 replaced 

    0 13
    • mholder307
      OJPAPS the goxlr app and software is so glitchy and buggy when it works its all static like and then it wont work at all when i update it all the way like the driver doesn't work so gimmicky what is this device going back to my old one thanks but no thanks
      • Feb 16
      • I need the main  Knob for the TC Hellicon Vocal live 3
        PedroRodrigues Hi OJPAPS, I would first suggest that when you need to post any questions you must do it on a new post and not on another user's post.
        • Feb 18
      • I need the main  Knob for the TC Hellicon Vocal live 3
        PedroRodrigues Hi OJPAPS I would suggest to update your BIOS and your Motherboard drivers and please confirm that you are connecting your unit directly to a computer via USB 2.0 PORT. It is also important to confirm that you have installed the latest drivers and the latest GOXLR APP version present on the link below : https://www.tc-helicon.com/product.html?modelCode=P0CQK
        • Feb 18
      • I need the main  Knob for the TC Hellicon Vocal live 3
        PedroRodrigues If after you have follow my advise above and you still have the same issues, please install GOXLR APP version 1.3.3.130 present on the link below : https://www.tc-helicon.com/product.html?modelCode=P0CQK Thank you
        • Feb 18
    • mholder307
      PedroRodrigues Hi mholder307, thank you for your post, in this case I would suggest to follow the link below to request assistance directly to our Spare Parts Department: https://community.musictribe.com/pages/create-new-ticket?type=spare%20parts&brand=TCHelicon Thank you
      • Feb 18
  • New
    Bentoto
    Newcomer - Level 1
    2021-12-27

    Hello

     

    I’ve just bought a mixing link and and I ve found very annoying problems!

    Every time I engage the Fx loop, there’s un blank in the sound…same when disengage the fx.

    Is it normal ?!?

    I hope that I could « discretely » and softly  blend fx without any cut! But for now…it doesn’t work as I hoped!

     

    Thank for your answer

     

    Best regards

    read more...
    0 18
  • New
    Welshdeko
    Newcomer - Level 1
    2021-11-24

    Hi all I am in difficulty with my old but brilliant M6000 mk1. Does anyone have or can point me to suitable floppy's or ideally a PCMCIA card for it? Also I had a crash and lost my licence data for mastering MD4 etc.. I have sent a request with the code for restore but heard nothing back??

    read more...
    0 12
    • Welshdeko
      Nigel67 Hi Welshdeko, what was your case number please and I will check to see why it hasn't been answered yet. I can only apologise for the delay. Many thanks
      • November 24, 2021
      • Need PCMCIA sram card type 1or Floppy M6000
        Nigel67 I see that a colleague was in touch with you yesterday and you have replied to him. I am sure he will be back to you today with a reply.
        • November 24, 2021
    • Welshdeko
      Welshdeko Thanks so much Nigel, my M6000 has been so reliable all these years but when it doesn't work or as is now the case I have a bit of a wobbler. I am going to change the cmos battery first (which I have done previously but didn't last so long this time). I am going to retrofit a battery holder instead so it is a simple job changing the battery. Best Wishes Derek
      • November 25, 2021
  • New
    Tergonzaga30
    Newcomer - Level 1
    2021-11-12

    Hi, I would like to ask if there is any damage or circuit protection for polytune 3? I mistakenly connected my 9v center negative psu to output my polytune.

    0 19
    • Tergonzaga30
      Dale_M

      Hi there, protection diodes associated with the dc supply so it should be ok, however we would advise you do not make a habit of it and always check which PSU you are connecting. ! I hope this puts your mind at ease.

      • November 12, 2021
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