I submitted a ticked on the 4th of March about missing feet on the side of my Midas L6. It has been 4 days now and no response. I did receive the email stating a case had been created but that is it. I have checked spam folders as well and nothing. While my issue might not be a major issue it would be nice to get some sort of acknowledgement that they were looking into a resolution.
This is my first time reaching out to this company for support. I have purchased and used Behringer products for years and never had a need to contact support. I have been a big fan as the products just worked!
I have to say that this experience has made me nervous about continuing my journey with Behringer, Midas or any MusicTribe brands. It is a little uneasy knowing that support correspondence is so sparse. Granted I am only one tiny drop in the bucket of their customer base but in Googling this issue this seems to be a fairly common occurrence.
Can someone please tell how long it usually takes to get some sort of response from support with actual help?
Thanks.
Nigel, I spoke with the parts person in Las Vegas and he stated he need to have the parts sent from the European warehouse to the US and then to me. Is the anyway to check on the status of where we are in this process?
It has now been 2 months since I first created the ticket for this issue. I noticed the case (CAS-428778-M5K5W9) was closed as "solved" on or around the 22nd of March. It is now May 4th and I still have not received any replacement parts. Can someone please give me an update on this? This is becoming a nightmare!! This has been the absolute worst customer service I have ever experienced! This is very much going to influence my purchases from all MusicTribe companies going forward.