285,948 members
168,013 posts
  • New
    Newcomer - Level 1



    I’ve just bought a mixing link and and I ve found very annoying problems!

    Every time I engage the Fx loop, there’s un blank in the sound…same when disengage the fx.

    Is it normal ?!?

    I hope that I could « discretely » and softly  blend fx without any cut! But for now…it doesn’t work as I hoped!


    Thank for your answer


    Best regards

    0 18
  • New
    Newcomer - Level 1

    Hi all I am in difficulty with my old but brilliant M6000 mk1. Does anyone have or can point me to suitable floppy's or ideally a PCMCIA card for it? Also I had a crash and lost my licence data for mastering MD4 etc.. I have sent a request with the code for restore but heard nothing back??

    0 12
    • Welshdeko
      Nigel67 Hi Welshdeko, what was your case number please and I will check to see why it hasn't been answered yet. I can only apologise for the delay. Many thanks
      • November 24, 2021
      • Need PCMCIA sram card type 1or Floppy M6000
        Nigel67 I see that a colleague was in touch with you yesterday and you have replied to him. I am sure he will be back to you today with a reply.
        • November 24, 2021
    • Welshdeko
      Welshdeko Thanks so much Nigel, my M6000 has been so reliable all these years but when it doesn't work or as is now the case I have a bit of a wobbler. I am going to change the cmos battery first (which I have done previously but didn't last so long this time). I am going to retrofit a battery holder instead so it is a simple job changing the battery. Best Wishes Derek
      • November 25, 2021
  • New
    Newcomer - Level 1

    Hi, I would like to ask if there is any damage or circuit protection for polytune 3? I mistakenly connected my 9v center negative psu to output my polytune.

    0 19
    • Tergonzaga30

      Hi there, protection diodes associated with the dc supply so it should be ok, however we would advise you do not make a habit of it and always check which PSU you are connecting. ! I hope this puts your mind at ease.

      • November 12, 2021
  • New
    Newcomer - Level 1

    I tried downloading the software for the Polytune 3 432hz and I had no luck getting my pedal to be recognized by my laptop. Need help.

    0 85
    • JefBodin
      NicJonesMT Hi JefBodin
      Please click support at the top of the page and submit a technical support ticket. We can then go through some trouble shooting steps with you to get this sorted.
      • May 24, 2021
  • jamizeta
    Contributor - Level 1

    Hi, I try to find out what type of balanced outputs the Konnekt interfaces provide. The manual (24d in my case) only describes them as "1/4” Phone Jack. Ground sensing design".
    I need to connect to a unbalanced RCA input, and the type of balanced output is important in order to use the right cable.
    there at least 4 types of balanced outputs: "1/4” Phone Jack. Ground sensing design"
    and here one can see that they require diferent kind of cables to connect to unbalanced devices:

    0 76
  • Malkout
    Newcomer - Level 1


    I need a new cable (GPIO connection) of the tc electronic clarity M which is already included in the box.


    where can i buy it

    please contact me directly at my email 


    thank you

    0 78
    • Malkout
      Nigel67 Hi Mahdi. Please go to the support tab at the top of the page and submit a support ticket to the spares department and one of my colleagues will get back to you with pricing and availability. Many thanks.
      • September 30, 2020
  • dreyoung67
    Newcomer - Level 1

    I'm looking for a service manual for download to the db max II by Tc Electronic. Please send to: [email protected]        Thank you.

    0 176