Hi there, bought a brand new TC-Helicon Voice Live 3 just 2 months ago. Its a great product that i enjoy using, however on several occassions (one of them right before a gig) upon pushing the power button on the back, a white screen appears and no sound or effects work. Then the next day it will switch on without any problem.

As a professional musician, reliability is of paramount importance so really need to resolve this problem.

Has anyone else experienced this issue with a new Voice Live 3? If so what was your resolution? Perhaps a software update is required? I also feel with such a new product that tampering with the devices internal components in order to get it working properly shouldnt be nessesary. 

I get it, that is not going to come with the hardware controller after reading others having this issue with various other plugins/controllers.

i love your products I have all the plugins and controllers for the reverb, delay and expander plugins/controllers.

The way the page is created you make it seem like it comes with the hardware especially as it's the same or similar pricing retailers exhibit.

i have not activated this yet?  How do I get a refund?  I'll use a million other outboard eqs or one of the bazillion I have from waves or ua until I can get this.  Not mad at all I love the whole tribe and the products being offered.  Just want the hardware makes it so easy as I work hybrid in and out of the box.

Hello,

My Tc Powercore Firewire is suddenly not turning on anymore. I think it might be the power adaptator that is dead.

Do you sell them as spare part  or can u advise me a similar product i can use to test my powercore ?

I can't open any suppor ticket because the form is not working and does not allow me to select a brand and a product.

Thx for help

I just purchased the SubNUp mini, downloaded the Toneprint editor latest version...but...

With this software version there does not appear to be a way to link Sub 2 to the sub knob as with the other version shown in a U Tube video  I found on this topic.  

In polyphonic mode...with editor open and pedal donnected... 

The Sub2 setting is frozen at 5db so when the sub knob is turned fully counter clockwise (or clockwise) it does not change meaning sub 2 is always ON ?  The drive is at 6db by default.

I ended up editing it basically turning sub 2 off...-100db with drive at 0db.  This leaves me with 1 up and 1 down only but better than having sub 2 always on.  I saved this as a user profile and sent to the pedal.

Can sub 2 be linked to the 1 and only sub knob on this mini unit?

After a little over a year of my ditto being an absolute staple on my board, today it just didnt want to work. I used it last night, went to record a loop this morning, red light came on, hit the playback button, it turned green but no playback. I unplugged the power source and checked all the cables and such, now it's just strobing green and red nonstop! This is devastating to me cause I love it so much I was just wondering if theres anything i can do? Are these serviceable? I'd have no clue where to start on diagnosing the issue. I have a hard time believing it's just broken, I'm hoping its something stupid like some kind of reset or maybe theres a way of reading a fault code via the USB,  idk I'm probably just SOL but still. This pedal has not given me any problems using it almost every day for a year and it just doesnt make sense for it to overnight just crap out when it isnt even on.