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  • New
    Newcomer - Level 1


    I recently bought a Reverb 4000 v 1.03 and would like to update it to 1.11. Could you please put the software up on your tc electronic download page? Everything else is there, except version 1.11


    Best regards from sweden!

    0 2
    • znus
      NicJonesMT Hi Znus.
      Can you please click support at the top of the page and submit a technical support ticket
      • Jul 3
  • New
    Contributor - Level 1

    Hi there, I just purchased a Flashback 2 mini and I'm trying to create a toneprint where the tap tempo is set to eighth notes. How do I do this?

    Thanks in advance!

    0 13
    • efb18
      NicJonesMT Hi EFB18.
      Can you please click support at the top of the page and submit a technical support ticket.
      From there we will be able to look into this and advise you further.
      • Jul 3
    • efb18
      TC-Mike you set the "Sub-division up" parameter for to "8th" notes in the TonePrint app and then store the TP to pedal. Now your Tap tempo values (quarter notes) are quantized to 8th note delay times. Alternativly, you can also map the Sub-div up parameter to one of the potentiometers, so you can select which Sub divisions are active
      • Mon at 3:24 AM
  • New
    Newcomer - Level 1

    I have an Alter Ego X4 with a Subdivision selector Switch that will not move. I would like to get either a replacement switch or possibly the board it is attached to (Includes the Time and Feedback pots).


    Where can I get replacement parts from?



    0 8
    • TReese
      Nigel67 Hi TReese. Please contact one of our authorised service centres or if there is not one in the Country that you reside in, contact our local Super Partner. They can be found at this link. Select either Store or Service Center. Many thanks.
      • Jun 28
    • TReese

      I will say I am not happy that I cannot acquire replacement parts and do this myself. This is a pedal that is long out of warranty and the company I purchased it from has long gone out of business.

      • Jun 29
  • New
    Newcomer - Level 1

    Hi, is there any chance we will see reissues or successor models of the classic DN780 Digital Reverberator and DN50 Spring Reverb rack units in the near future (component shortages aside)?

    It would be great to see a reprising and reinvention of some of Klark Teknik's own past work in addition to the current line up. I think you would see market interest in both of those units, and possibly the equalizers also. Keeping to the same physical dimensions of the current KT rack products also makes them more desirable for desktop and smaller studio setups.


    I don't use Facebook so it would be great if this was forwarded to someone in Klark Teknik directly.

    0 8
    • specialism
      Dale_M Many thanks for the remarks, I will pass them over to the KT team but unsure if there is any thoughts to revisit any of these.
      • May 30
    • specialism
      specialism Thanks Dale, I was thinking more of building upon those designs rather than a straight reissuing as such. Given almost everyone in studio production at any level uses reverb, it's surprising KT aren't producing a high quality rack reverb already. Especially given there is history of them - and they have produced effects for Behringer synthesizers.The DN780 and DN50 are both well regarded, so I think modern revisions would do well. The spring reverb especially with analogue studios.
      • May 30
  • New
    Newcomer - Level 1

    When I try to download a toneprint, the choices of the artists do NOT show up. Only the TC Electronics settings appear. I have downloaded all of the toneprints so they should be there.

    0 10
  • New
    Newcomer - Level 1


    Long time lover and user of TC Electronic goods and fan of John Petrucci. When the two created this downloadable patch, I couldn't wait to try it out. 

    Starting with a Flashback Mini in 2017, it never worked on that unit. Buying a full sized Flashback and whether "Beaming" it or USB cabling it, I could never use that patch. All other Toneprints worked (at the time) just not the "Mountain Top". 

    I acquired another full sized Flashback just a day ago. And whether "Beamed" or USB'd, the "Mountain Top" patch will not work. I only hear one of the delays, not two. 

    I work in a music store and saw a Flashback 4X. Not sure what year it's from, I tried to "Beam" some patches. Two worked, but the "Mountain Top" still didn't. All that is heard is one delay. Not two. 

    I can see on the TonePrint app, there are two new John Petrucci tones doing pretty much the same thing as the "Mountain Top" but are called "Axe-FX 1" and "Axe-FX 2". Both of which my standard V1 Flashback can not download either of those two, as well as the original "Mountain Top". But my unit can download other Toneprints. 

    I believe the "Mountian Top" patch needs to be looked at by the Devs and see if an update can be made. Since 2017, and a total of 4 Flashback units, I have never been able to enjoy that patch. 

    I have updated the TonePrint Editor app on my phone and cpu. I don't know how to update the pedal itself. 

    I do hope I get some replyies as to why I can not use this patch. But most of all, I hope TC Elcetronics can fix the patch to be used. 

    Thanks in advance. 


    0 16
    • Dpicetti77
      PedroRodrigues Hi Dpicetti77, thank you for your post, I would first suggest updating your FLASHBACK X4 pedal by following the guidance below and then attempt to Beam the selected TONEPRINT.
      Preparing the unit for firmware update
      – Download the newest firmware from the “Support” page by following the link below:

      There are updaters:

      – for Microsoft Windows (these are ZIP archives containing the firmware installer) and
      – for OS X (these are disk image files containing the firmware installer).

      – Unplug all cables (including the power supply) from your TC pedal.
      – Connect the pedal to your computer using a USB cable.
      – Press and hold the leftmost footswitch on your TC pedal.
      – Insert the DC power supply plug.
      – The leftmost LED on your pedal should turn green. This indicates that the pedal is ready to receive the software update.
      – Release the footswitch.
      – Your TC pedal will now be recognized as an updatable device

      Applying the firmware update
      – Quit all MIDI-related applications (e.g. your
      DAW) on your computer and launch the firmware updater you have downloaded above.
      – In the firmware updater app, select your TC pedal from the drop-down list under the “STEP 1” heading.
      – When the “Update” button under the “STEP 2” heading turns green, click it. The updated firmware will now be transferred to your TC pedal.
      Wait for the progress bar to reach 100%. When the update procedure is complete, the pedal will automatically restart.
      Thank you
      • Apr 23
  • New
    Newcomer - Level 1


    Regarding the above case number.


     I sent you the guitar pedal by your return courier service Hermes. That was on the 25th February and to date I have heard nothing back yet. 

    Please would you bring me up to date with what is happening please as this is the only way to contact you as you have turned off your email 




    0 5
    • kevyoung50
      WilliamR Hello Kev, I've reached out to service directly. Someone should be in touch with you ASAP.
      • Apr 22
  • New
    Contributor - Level 1

    Hi!  it is my 2nd M350. I bought it in December 2019.  It just broke, the delay does not work anymore. The reverb still works only when the delay is set to Off.

    iT IS my second that breaks down on me in very short time! It stays racked in my studio, because there is no on/off switch I have to disconnect the unit when not in use. I don't know but it breaks on power up.

    I just want to know if I am covered by warranty, this site is a mess and I cannot find info. I hope so :)

    1 2
    • Francois64
      WilliamR Hello, William from musictribe here. If you can click the support link above And submit a tech support case with a copy of your proof of purchase, someone can sort this out for you ASAP.
      • Apr 20
  • New
    Newcomer - Level 1
    source de courant nova system

    0 9
    • matrangolo
      NicJonesMT Hi Matrangolo
      Please click support at the top of the page and submit a Spare parts ticket. A member of the team can then advise you further.
      • Apr 19
  • New
    Newcomer - Level 1

    Last Christmas, I bought my son a used ND1 Nova Delay. It sounds great and worked fine until last week, when it started making popping sounds when used for a prolonged time. And doesn't matter if ir is engaged or not. My San has to unplug the pedal, wait a minute and re plug it, for the oedam to start working again. Can this be fixed?

    0 44
    • Pipus
      PedroRodrigues Hi Pipus, thank you for your post, in this case before moving in to the service stage I would first suggest performing a Restore to factory reset following the guidance below:
      To restoring the factory settings your NDR-1 Nova Drive, just simply power on while simultaneously holding the PRESET button. The Factory Reset procedure is complete.
      Warning! This procedure will return all of the settings to the values when the NDR-1 was shipped from the factory. Be sure that you want to do this.
      If after the Restore to Factory Reset is concluded and you still face the same issue reported on your post, I would the suggest following the link below and submit a service Request directly with our Service Team:

      Thank you
      • Apr 17
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