• 2020-07-10
    Hey there! Can anyone help me to know what is the last update for tc electronic system 6000 the black one not MKII?
    0 12
    • AhmadAk
      William Reichling The MKII Upgrade is recommended for all SYSTEM 6000 users as software release 5 will be the last for the original platform. System 6000 software, including system upgrades and new algorithms will only apply to SYSTEM 6000 MKII moving forward
      • Jul 16
    • AhmadAk
      William Reichling https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CJW
      • Jul 16
  • 2020-07-08
    HI, I have had the first Flashback X4 for years on my pedalboard with a 300 mA, 9V connector (Voodoo pedal power), no problems. I dropped in the new Flashback2 X4 and it will not run properly. It sounds all crazy distorted and a hot mess. When I power the Flashback2 with the supplied 9V adapter it works well. So, what is the actual mA requirement for this Flashback2 X4? Is it more than the Gen1 X4? Is there something I'm missing here in my set-up? It seems odd that this pedal would now require more than the standard Voodoo would provide. Thanks.
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    0 6
    • maceman
      Tc Mike Allthough the Flashback 2 X4 has 4 times the DSP power of the old version it should run with 300mA according to manual. Are you using all outputs of your Pedal Power? You can also check the sticker on the FB2X4 PSU to see how much mA it delivers... i have a feeling that it might be considerably more and the manual could be wrong. i'll check it back in the office where i have a Fb2 x4 and pedal power digital
      • Jul 9
  • 2020-07-02
    Hello, would the Ditto+ provide the rec/dub/play function (and not only rec/play/dub) like the x2? Thnx Q
    0 4
    • Qluster
      Qluster Today I got an answer from Nicolas Jones (musictribe support).
      He says: "Unfortunately it is not possible to change the operation mode on the Ditto+"

      And I replied: "Hello Nicolas, thank you for your kind reply.
      In this case I’m sure that the future will soon bring a stereo Ditto+ with the integrated possibility of switching
      between rec/overdub/play-mode and rec/play/overdub-mode."

      :)
      • Jul 14
  • 2020-06-25
    Hi community, I purchased the flashback 2 x4 but I can't find the manual of the new toneprint editor because I can't understand how to save my presets on the PC and also I can't understand some parameters that are in the editor. finally, I couldn't even get the looper to work with the effects inserted, it only works without delay. Thanks for the help
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    0 16
    • Vittoriovibe
      Nigel Turner Hi Vittoriovibe, please find the link below to the Editor Manual https://mediadl.musictribe.com/download/software/tcelectronic/tc-electronic-toneprint-editor-manual-english.pdf
      • Jun 25
    • Vittoriovibe
      Vittoriovibe Thanks a lot but the link it's the old editor, the new maybe still has not been released! You have a New flashback? Because the new manual of flashback 2 x4 it is not exhaustive and I was unable to solve the loop problem
      • Jun 26
    • Vittoriovibe
      Nigel Turner Hi Vittoriovibe. The updated manual for the toneprint editor hasn't been finalised yet. A colleague will raise the question with the relevant team. I have put links below to TC You Tube videos which should help you in using your unit, including the toneprint editor. There are also many other videos buy other musicians that may help you as well if you make a search on the internet.
      https://www.youtube.com/watch?v=XJelHAoGTII
      https://www.youtube.com/watch?v=TmS2BBMU48A
      https://www.youtube.com/watch?v=SfIN63YMipw
      https://www.youtube.com/watch?time_continue=5&v=xBi9ikO6mT8&feature=emb_logo
      • Jun 29
    • Vittoriovibe
      Nigel Turner Hi Vittoriovibe. The updated manual for the toneprint editor hasn't been finalised yet. A colleague will raise the question with the relevant team. I have put links below to TC You Tube videos which should help you in using your unit, including the toneprint editor. There are also many other videos buy other musicians that may help you as well if you make a search on the internet.
      https://www.youtube.com/watch?v=XJelHAoGTII
      https://www.youtube.com/watch?v=TmS2BBMU48A
      https://www.youtube.com/watch?v=SfIN63YMipw
      https://www.youtube.com/watch?time_continue=5&v=xBi9ikO6mT8&feature=emb_logo
      • Jun 29
  • 2020-06-23
    I have purchased another used M5000. When the unit is turned on, there is a message of "Serial Information Mismatch". I have tried to make contact at TC or Music Tribe to no avail. I would really hate to see this unit wind up as a door stop. Can someone direct me to someone who can get me a repair code? Thnak you!
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    0 21
    • Nyfolk
      Rex Beckett I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Technical Support. Make sure that you enter all required (*) data before clicking Submit.
      • Jun 23
      • M5000 Serial Information Mismatch
        Nyfolk Good morning Rex, I have tried to do this already. The drop down menu does not include the M5000. Thank you!
        • Jun 23
      • M5000 Serial Information Mismatch
        Nyfolk I have followed the path to creating a care ticket. When I arrive at the request for model name, the M5000 is not listed. I do realize that this is a legacy product. Is there an email or phone number that I could reach out to discuss the issue and get resolution? I have had this issue many years ago and TC resolved this easily with a repair code. Thank you!
        • Jun 23
      • M5000 Serial Information Mismatch
        Rex Beckett The usual solution for this is to use the model number of a similar product. Explain the reason in the problem description.

        The Care ticket is currently the only way to request technical support. Once the ticket is open, you should get a response by email. Keep watch on your email spam/junk folder.
        • Jun 23
    • Nyfolk
      Nigel Turner Hi Nyfolk, if M5000 doesn't appear in the Product drop down, I would suggest choosing another TC Electronic product in the same category or as close as you can, and then put M5000 Help required in the Description and also Subject. If you want to reply on here with the case number, then I can pick up the case in the morning and assign it to the relevant person. Many thanks
      • Jun 23
      • M5000 Serial Information Mismatch
        Nyfolk Nigel, I have created a care ticket. The number is CAS-114126-V5B7Y8. Thank you!
        • Jun 23
      • M5000 Serial Information Mismatch
        Nigel Turner I have your ticket and will pass it on to someone who can help.
        • Jun 24
      • M5000 Serial Information Mismatch
        slaterweezer Hi Nigel, I have the same issue today! If there is anyway at all you can help I would most appreciate it! My case number is: CAS-118452-P7M5G1
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        • Jul 8
      • M5000 Serial Information Mismatch
        Nigel Turner Hi slaterweezer, I have picked up your case. I think it is the same issue as Nyfolk which means having to change the internal battery. I will confirm this with a colleague in the morning and e-mail you back.
        • Jul 8