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  • New
    Newcomer - Level 1

    Downloaded the TonePrint app and Alter ego x4 is not there. Why? Can anyone help please?

    0 73
    • Bassman316
      WilliamR Hello, William with musictribe here. This is perfectly normal. The Alter Ego V2 works with the TonePrint editor and the TonePrint application on your smartphone. However, since it does not have its own TonePrints, you cannot see the Alter Ego V2 in the TonePrint editor or the TonePrint app. The Alter Ego V2 can be loaded with all Flashback X4 TonePrints. Like all of our delay pedal variants, the Alter Ego V2 is a Flashback, an Alter Ego, a Flashback X4, or an Alter Ego X4 pedal with a different silk print. Therefore, you will only see Flashback TonePrints in the TonePrint editor library or the product list on the TonePrint app. Rest assured, your Alter Ego V2 is compatible with all of these Flashback TonePrints.
      • Apr 28
  • New
    Newcomer - Level 1


    I'm having trouble with my HOF 2 pedal. When I connect to my effects loop on my Marshall combo amp and I turn on the pedal it significantly lowers the sound. It makes it sound as if the my amp is far away. I have also tried this pedal through the effects loop of a peavy half stack and I get the same result. How can this be fixed? 

    0 78
  • New
    Newcomer - Level 1

    I am trying to run guitar and bass through an FX2000 via a Focusrite 8i6 and have tried multiple connection options all to no avail. The best I'm able to get to my DAW (Logic Pro X) is a dry signal when running the guitar to 8i6 #1 input then out from 8i6 #3 output to fx2000's input. Thanks KHweg

    0 67
    • KHWeg
      PedroRodrigues Hi KHWeg please consider that the FX2000 must be set up via XLR,1/4" TRS or via MIDI to your sound card, please confirm that your soundcard offers the routing requirements for the FX2000 and also confirm how you have set up the routing on your DAW to allow the signal that outputs form your DAW is allowed to input again. Please check the link below that may help you on this set up Thank you
      • Apr 20
  • New
    Newcomer - Level 1

    Total noob question sorry. Is the subdiv selector knob supposed to turn without a hard click when you go to the next setting? Mine does not. I was expecting a hard click like the delay type selector 

    0 43
    • Mike90504
      ChrisEdwards1 Hi Mike90504,
      Yes, this would be standard operation for the pedal. It will not have a hard click like the delay selector as you have mentioned but will be smoother.
      • Apr 17
  • New
    Newcomer - Level 1

    I can't seem to be able to upload toneprints to my TC electronic triple delay pedal.

    Is there a way to upload a different toneprint for every engine in every TP slot?

    For Ex.

    TP SLOT 1: Engine 1= Reverse, Engine 2= Ping Pong, Engine 3= Slapback

    and so on for the 4 slots?

    Also, The Toneprint Editor for Triple Delay doesn't have Delay Subtypes like for tha FLashback x 4... so it's not possible to create your own Tonetprints with the desired delay. Is it just my pedal or is everyone having  the same issue?

    0 68
    • guidozu
      PedroRodrigues Hi guidozu please consider that to transfer a TONEPRINT to your pedals you must perform the following steps:
      Launch the TonePrint app on your smartphone.
      Find the TonePrint you want to use. You can browse TonePrints by Artist or Product (i.e., pedal type). You will also find Featured TonePrints.
      Plug your guitar or bass into your TonePrint pedal.
      Turn your TonePrint pedal on.
      Turn up the volume on your instrument and set the pickup selector to one pickup.
      Hold the speaker of your smartphone next to the chosen pickup and touch “Beam to pedal

      Please use the Delay selector switch to select one of the three Delay Engines.
      When you have selected a Delay Engine, you can use the controls to configure this Delay Engine:
      ► Delay type selector
      ► TIME knob
      ► REPEATS knob
      ► MIX knob
      ► SUBDIV knob
      Use the Serial/Parallel switch to choose the signal path for the three Delay Engines.
      Serial setting (top) The input signal is fed into Delay Engine 1.
      The signal from Delay Engine 1 is fed into Delay Engine 2.
      The signal from Delay Engine 2 is fed into Delay Engine 3.
      The signal from Delay Engine 3 is sent to the outputs.
      When you have changed the settings for one of the three Delay Engines, you may want to store your settings as a preset.
      You can store the settings for each Delay Engine individually using its footswitch.
      To store the setting for a Delay Engine (1, 2 or 3), press and hold its footswitch for circa two seconds.
      The footswitch LED will blink green to confirm that the preset has been stored. Storing will mute the delay output for about one second.
      Parallel setting (bottom) The input signal is fed to the inputs of the three Delay Engines. The signals from the outputs of the three Delay Engines is mixed and sent to the outputs.
      Please note that changing the routing of the three Delay Engines can lead to dramatic results.
      This is especially true if you are using unusual Mix knob settings.
      A preset includes all settings of the delay module, including the currently used TonePrint, if the Delay type selector is set to one of the four TonePrint slots.
      If you have attached an external expression pedal, the parameters assigned to this expression pedal are stored as part of the preset as well.
      The slots “1”, “2”, “3” and “4” of the Delay Type Selector are “placeholders” for TonePrints.
      You can load one TonePrint into each of these slots, giving you access to four additional TonePrints.
      When you choose a delay type, the chosen delay type will “pick up” the current positions of the delay control knobs such as Delay Time.
      • Apr 14
    • guidozu

      Well, it's not happening. I manage to beam the toneprint (or at least the right light blinks) but no way to edit the TP itself... I have also tried the desktop version, but still nothing happens...

      • Apr 15
  • New
    Newcomer - Level 1

    Hi, there's some digital effect rack similar to the D-Two Multi_tap Rhythm Delay?



    0 70
  • New
    Newcomer - Level 1

    Where would this be put in a Pedalboard Chain? 

    FX loop?

    Thanks in advance.


    0 99
    • Stillgrinning
      Stillgrinning The other pedals I have are NUX Looper, Behringer Chorus and a Tuner.
      • Mar 18
    • Stillgrinning
      DavidKnighton Hello Stillgrinning,
      I would put the tuner before everything else so that you have clean tone for tuning, and then put all the effects in front of the looper so that you can loop the effected signal. Example, Guitar>Tuner>Chorus>FX600>Looper>amp.
      • Mar 18
  • New
    Newcomer - Level 1


    I'm having issues with the software and Flashback2 pedal. If I edit a template on my laptop using the on screen sliders/dials I can hear the parameters change as expected. The physical selector is set to one of the available toneprint slots. However when I try to save the modified template, I am asked for a name and when I click save all the settings change to whatever the physical position of the knob on the pedal is set at. For example suppose I change delay1 to 580ms but the physical delay knob is at 300ms then the template saves the 300ms setting. I also noticed when I load a template from the library to one of the slots it also changes the settings to whatever the pedals physical setting are, I assume this is not correct and the toneprint slots should not be affected by the knobs otherwise the whole point of creating and saving presets is pointless. Any help would be appreciated.

    Update I think I have figured out how to solve this, but I will leave the post in case someone else has the same issue. I cant find a user manual for the latest version of the editor and there is no mention of this in the one I have so this might just be a workaround rather than what should be done. So I would still appreciate some feedback. If I open the mapping tab and unassign all the knobs I can then save my the edited template. Is this the intended method?

    0 45
    • stevecon115
      PedroRodrigues Hi, please follow the link below to access the TONEPRINT APP 2.0
      This is the last version available any new tools available on the new updates are present on the release notes on each respective version.
      Please consider that if you are referring to the fact that you have open a template and only after making any change on the template you will be able to save it, that is effectively the procedure on the TonePrint Editor. Thank you
      • Feb 19
    • stevecon115
      TC-Mike THi Steve, this is expected behavior. You store the range and the function of the pot meters and not a fixed preset value. The pots of the pedal and the app buffer are not in sync, so after storing a TonePrint to a memory location of the pedal it will load with the physical pot meter positions and the values to match. You can use the pedal pots to set the values in the Tp app to have them in sync while editing, but how the setting loads when the app is not connected will be set by the pot meter position alone.
      • Feb 19
  • New
    Newcomer - Level 1

    Hi, how do I go about purchasing 2 new replacement knobs for a HoF 2x4 reverb unit? Thanks David

    0 69
    • DavidSeifert
      RexBeckett Hi David, I suggest that you open a Care ticket for this.

      At the top of this page, click Support then scroll down the new page and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Feb 13
  • New
    Newcomer - Level 1

    The light that indicates that the reverb is engaged comes on when you push the engage button even though no cable is attached to line in. Shouldn't the light come on only when a cable is plugged into line in? Is my pedal malfunctioning?

    0 87
    • jojo7mr
      ChrisEdwards1 Hi jojo7mr, this is standard operation for the HoF along with our other pedals and is not considered a sign your unit is malfunctioning.
      • Jan 26
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