Statistics

235,907 members
111,712 posts
  • New
    Hanson
    Newcomer - Level 1
    2021-06-09

    Hey 

    so i'm new to this whole DEQ thing and i'm trying to keep my signal all digital (meaning SPDIF in and out). i can get the input working correctly as proven by the meter and RTA responding to input..

    the problem that i'm having trouble with is setting the output to Optical cable to light up with the red light. i've tried page 2 of the IO menu but nothing allows me to select the output. is the optical output supposed to be on by default and my unit is just damaged?

    any and all help is appreciated 

    regards 

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    0 10
    • Hanson
      NicJonesMT Hi Hanson.
      I think your best option now would be to open a tech support ticket.
      Ideally we need to know exactly how the DEQ and your full system is setup and how it is behaving. From there we can then attempt to resolve the issue for you.

      Please click Support at the top of the page and select technical support. This will then allow you to submit a ticket.
      • Jun 9
      • DEQ2496 Optical interface
        Hanson well i doubt my unit is still in warranty, does that matter. my setup isn't so complicated actually its fully digital chain SPDIF in and out with the purpose of the unit being room correction
        • Jun 9
  • New
    Toby2019
    Newcomer - Level 1
    2021-04-23

    Per favore , qualcuno mi sa dire come si collega questo prodotto all'amplificatore sulle entrate PLAYe REC di Tape 1 o Tape 2.

    Per favore uno schema chiaro e semplice.

    GRAZIE.

    ----------

    Please, someone can tell you how to connect this product to the Amplifier on Tape 1 or Tape 2 playe REC entrances. Please a clear and simple scheme. THANK YOU.

     

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    0 28
    • Toby2019
      Toby2019 Please a clear and simple scheme.
      • Apr 23
    • Toby2019
      DavidKnighton Hello Toby2019,
      The setup of this device is very simple. Send the output of your audio source to the INPUT of the Ultragraph. The device processes the audio and sends it to the OUTPUT. Then you simply connect the output to whatever device is next in the chain.
      • Apr 23
      • BEHRINGER FBQ6200HD Ultragraph Pro
        Toby2019 Thank you, but I'd like to know: there are 2 channels, each channel has an input and an output. How can I connect it to the amplifier's tape? The source A turntable is already connected to the amplifier.
        Thank you.
        • Apr 23
  • New
    grumby2
    Newcomer - Level 1
    2021-04-19

    On Jan. 27, I shipped a DEQ2496 to Thermal Relief Design (TRD) in Nevada.  They received the unit Feb. 2.  On March 3 I was told that the unit was coming up in their queue; it is now April 19 and I have not received any notice from them as to the cost.  I could email them or even call but as previously experienced, all I seem to get are excuses.  Has anyone had such experience with this place of business?  Just wondering why it takes so long to get a unit repaired.

    I was led to believe by Music Tribe that they are the sole repair service center in the contiguous 48.  There was another but I was told by TRD that they shut down.  Considering the plethora of products on the Music Tribe list, one service center seems pathetic.

    Robert

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    0 36
    • grumby2
      WilliamR Hello, William from Musictribe here. Sorry for the delay, we contacted the service center directly to see what support is needed to provide you with a quote for the service. Thank you for your patience.
      • Apr 19
    • grumby2
      grumby2

      • Apr 19
    • grumby2
      grumby2

      Thank You for the response, William. I recently received a call from Rachelle at Thermal Relief Design notifying me of the completion of the service. the unit will be shipped tomorrow. She also described in detail the service procedure which I thought was very nice. We also had a lengthy general type conversation. Robert

      • Apr 19
  • New
    raymo
    Newcomer - Level 1
    2021-04-01

    Hello. first post here from the USA thanks in advance for any help.

    Just got this used 360 and thou it passes audio with no issue both A & B EQ has no effect on said signal.

     

    On a side note, I'd like to know what these 2 holes on the back marked "In put TX and Out put TX" are for. Is that a switch inside the unit (I see something white in there but not sure what it is)? Is that why I'm not getting anything more than by-passed signal?

    Seiral #36514

     

    Hopfully some one will know what the trouble is and leave a reply, I don't like flipping switch's on (or off) with out knowing what they do.

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    0 44
  • New
    mmcpherson
    Newcomer - Level 1
    2021-03-27

    How do I replace the battery without loosing memory? Can I do it with the unit powered on? Im an electonic Engineer so there is no risk of me shicking myself. 

    0 34
    • mmcpherson
      Nigel67 Hi, yes, this would be the only way. Replacing the battery with the unit repowered, however we cannot recommend this unless it is performed by one of our trained service centres due to the fact that you could cause yourself harm by putting your hand inside a powered unit. We take no responsibility for any damage you may cause to yourself or surroundings. Please also dispose of your battery at a recycling centre. Many thanks
      • Mar 27
  • New
    Zvirus24
    Newcomer - Level 1
    2021-03-20

    Hi,

     

    Will anyone help me to register my new purchase or shall  I return it to the seller and forget it?

    Every time I attempt it the option SELECT BRAND is ALWAYS inactive so I CANT finish my registration.

     

    Tried on ALL MAJOR browser - it does not work. So far so called technical help closed my first ticket (excellent service must say)

     

    Tomas

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    0 52
    • Zvirus24
      ChrisEdwards1 Hi Zvirus24, I am sorry to see you are having issues registering your product. Upon checking our system for the case you mention I can see one of my colleagues had responded requesting additional information on 15/03/2021 with a follow-up sent on 18/03/2021.

      It may be possible his response has gone to your spam or junk folder, could you please check these locations? You can also use your case number to search for any replies as this is always included in the subject line, your case number is CAS-431668-Y4K1X4. If you cannot locate the response please let me know and I will have them resend it.
      • Mar 20
      • CANT REGISTER product for nearly a week now!
        Zvirus24 Hi. Got an email - THANKS - replied - awaiting confirmation of registered product. Cheers!
        • Mar 23
    • Zvirus24
      izavodov Hi, I have the same problem!!!
      • Mar 20
  • New
    Zvirus24
    Newcomer - Level 1
    2021-03-14

    Hi,

     No matter what I CANT register my product...really annoying.

     

    Thx

    Tomas

    0 34
    • Zvirus24
      Nigel67 Hi Zvirus24. I am sorry that you are having difficulties registering your product. I will report this to our web team. In the meantime, I will send you and e-mail and we can register your product that way. Please keep an eye on your Spam folder as well as sometimes e-mails end up in there as well.
      • Mar 14
  • New
    WoundUp
    Newcomer - Level 1
    2021-03-13

    How much longer until Behringer restocks the stores that are supposed to carry their product? 4+ months or more? Is this common? Thanks. 

    2 67
    • WoundUp
      rtroiani Still waiting on an XTouch!
      • Mar 13
    • WoundUp
      trentperkins Hi Wound up. I have REALLY bad news. Uli Behringer in his infinite wisdom has decided that there will BE no more sales in stores. You can only order it online at Sweetwater or Amazon. Hopefully, when sales plummet, he comes back to his senses. Until then, you will need to order it online.
      • Mar 17
      • When will stores be restocked?
        WoundUp Those are the stores I was referring to. I ordered a pedal from Sweetwater months ago and still nothing.
        • Mar 18
      • When will stores be restocked?
        WoundUp No worries. I sent in a support ticket to pre-sales asking where I can currently purchase Behringer pedals because everywhere I look says out of stock, including Sweetwater, who they made that huge deal with. Currently awaiting their response.
        • Mar 18
      • When will stores be restocked?
        WoundUp And there's still nowhere to order any Behringer pedals and Behringer won't answer as to when they expect to be restocking any of their retailers. Sweetwater has no clue. They said 1st week of March and they still haven't heard from Behringer. So every 2 weeks, they push the expected 'in stock' date back another 2 weeks to a month. I also spoke with someone at music tribe. They don't have a clue, either, as they're only support. They do b deal with sales or distribution obviously. And you can't contact anyone actually AT Behringer so it's a useless cause.
        • Apr 7
  • New
    fenofonic
    Newcomer - Level 1
    2021-01-09

    Hi there! Can anyone to enlighten a bit a more about MUSIC ID and Music Tribe...how works, do i have to create 2 different accounts with 2 different names, etc or? Once i fill up with all the details (for MUSIC ID) can't proceed further with the account or to do anything else...why, what's the metter or i've missed something? Thank you!

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    0 33
    • fenofonic
      RexBeckett Hi Nicoara, registration for the MusicTribe Community allows you to post here and also open Care tickets to request Technical Support, Service and Product Registration. I believe a Music ID is only required by authorized distributors and service centres.
      • Jan 9
    • fenofonic
      john0121 Yes that's correct, MUSIC ID is only for partners/ distributors so not something that end users can create.
      • Jan 10
  • New
    Adrione61
    Newcomer - Level 1
    2020-11-23

    Hi all

    Does anyone know the polarity of the ext. power?

    I have a generic power supply but I don't know if positive is in the center or not; living in italy is very diffult ti find an original one

     

    Many thanx

     

     

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    0 102
    • Adrione61
      Adrione61 oh, damned T9 ....
      • November 23, 2020
    • Adrione61
      RexBeckett Hi Adriano, the power connector is a 3.5mm TS jack with tip positive. It will work with a supply of 8-32 Volts dc at very low current. Use 24-32V if you want to run it at pro signal levels (max 14dBm).
      • November 23, 2020
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