Statistics

235,563 members
111,333 posts
  • New
    Hanson
    Newcomer - Level 1
    2021-06-09

    Hey 

    so i'm new to this whole DEQ thing and i'm trying to keep my signal all digital (meaning SPDIF in and out). i can get the input working correctly as proven by the meter and RTA responding to input..

    the problem that i'm having trouble with is setting the output to Optical cable to light up with the red light. i've tried page 2 of the IO menu but nothing allows me to select the output. is the optical output supposed to be on by default and my unit is just damaged?

    any and all help is appreciated 

    regards 

    read more...
    0 10
    • Hanson
      NicJonesMT Hi Hanson.
      I think your best option now would be to open a tech support ticket.
      Ideally we need to know exactly how the DEQ and your full system is setup and how it is behaving. From there we can then attempt to resolve the issue for you.

      Please click Support at the top of the page and select technical support. This will then allow you to submit a ticket.
      • Jun 9
      • DEQ2496 Optical interface
        Hanson well i doubt my unit is still in warranty, does that matter. my setup isn't so complicated actually its fully digital chain SPDIF in and out with the purpose of the unit being room correction
        • Jun 9
  • New
    Toby2019
    Newcomer - Level 1
    2021-04-23

    Per favore , qualcuno mi sa dire come si collega questo prodotto all'amplificatore sulle entrate PLAYe REC di Tape 1 o Tape 2.

    Per favore uno schema chiaro e semplice.

    GRAZIE.

    ----------

    Please, someone can tell you how to connect this product to the Amplifier on Tape 1 or Tape 2 playe REC entrances. Please a clear and simple scheme. THANK YOU.

     

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    0 28
    • Toby2019
      Toby2019 Please a clear and simple scheme.
      • Apr 23
    • Toby2019
      DavidKnighton Hello Toby2019,
      The setup of this device is very simple. Send the output of your audio source to the INPUT of the Ultragraph. The device processes the audio and sends it to the OUTPUT. Then you simply connect the output to whatever device is next in the chain.
      • Apr 23
      • BEHRINGER FBQ6200HD Ultragraph Pro
        Toby2019 Thank you, but I'd like to know: there are 2 channels, each channel has an input and an output. How can I connect it to the amplifier's tape? The source A turntable is already connected to the amplifier.
        Thank you.
        • Apr 23
  • New
    grumby2
    Newcomer - Level 1
    2021-04-19

    On Jan. 27, I shipped a DEQ2496 to Thermal Relief Design (TRD) in Nevada.  They received the unit Feb. 2.  On March 3 I was told that the unit was coming up in their queue; it is now April 19 and I have not received any notice from them as to the cost.  I could email them or even call but as previously experienced, all I seem to get are excuses.  Has anyone had such experience with this place of business?  Just wondering why it takes so long to get a unit repaired.

    I was led to believe by Music Tribe that they are the sole repair service center in the contiguous 48.  There was another but I was told by TRD that they shut down.  Considering the plethora of products on the Music Tribe list, one service center seems pathetic.

    Robert

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    0 35
    • grumby2
      WilliamR Hello, William from Musictribe here. Sorry for the delay, we contacted the service center directly to see what support is needed to provide you with a quote for the service. Thank you for your patience.
      • Apr 19
    • grumby2
      grumby2

      • Apr 19
    • grumby2
      grumby2

      Thank You for the response, William. I recently received a call from Rachelle at Thermal Relief Design notifying me of the completion of the service. the unit will be shipped tomorrow. She also described in detail the service procedure which I thought was very nice. We also had a lengthy general type conversation. Robert

      • Apr 19
  • New
    mmcpherson
    Newcomer - Level 1
    2021-03-27

    How do I replace the battery without loosing memory? Can I do it with the unit powered on? Im an electonic Engineer so there is no risk of me shicking myself. 

    0 32
    • mmcpherson
      Nigel67 Hi, yes, this would be the only way. Replacing the battery with the unit repowered, however we cannot recommend this unless it is performed by one of our trained service centres due to the fact that you could cause yourself harm by putting your hand inside a powered unit. We take no responsibility for any damage you may cause to yourself or surroundings. Please also dispose of your battery at a recycling centre. Many thanks
      • Mar 27
  • New
    Zvirus24
    Newcomer - Level 1
    2021-03-20

    Hi,

     

    Will anyone help me to register my new purchase or shall  I return it to the seller and forget it?

    Every time I attempt it the option SELECT BRAND is ALWAYS inactive so I CANT finish my registration.

     

    Tried on ALL MAJOR browser - it does not work. So far so called technical help closed my first ticket (excellent service must say)

     

    Tomas

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    0 52
    • Zvirus24
      ChrisEdwards1 Hi Zvirus24, I am sorry to see you are having issues registering your product. Upon checking our system for the case you mention I can see one of my colleagues had responded requesting additional information on 15/03/2021 with a follow-up sent on 18/03/2021.

      It may be possible his response has gone to your spam or junk folder, could you please check these locations? You can also use your case number to search for any replies as this is always included in the subject line, your case number is CAS-431668-Y4K1X4. If you cannot locate the response please let me know and I will have them resend it.
      • Mar 20
      • CANT REGISTER product for nearly a week now!
        Zvirus24 Hi. Got an email - THANKS - replied - awaiting confirmation of registered product. Cheers!
        • Mar 23
    • Zvirus24
      izavodov Hi, I have the same problem!!!
      • Mar 20
  • New
    WoundUp
    Newcomer - Level 1
    2021-03-13

    How much longer until Behringer restocks the stores that are supposed to carry their product? 4+ months or more? Is this common? Thanks. 

    2 67
    • WoundUp
      rtroiani Still waiting on an XTouch!
      • Mar 13
    • WoundUp
      trentperkins Hi Wound up. I have REALLY bad news. Uli Behringer in his infinite wisdom has decided that there will BE no more sales in stores. You can only order it online at Sweetwater or Amazon. Hopefully, when sales plummet, he comes back to his senses. Until then, you will need to order it online.
      • Mar 17
      • When will stores be restocked?
        WoundUp Those are the stores I was referring to. I ordered a pedal from Sweetwater months ago and still nothing.
        • Mar 18
      • When will stores be restocked?
        WoundUp No worries. I sent in a support ticket to pre-sales asking where I can currently purchase Behringer pedals because everywhere I look says out of stock, including Sweetwater, who they made that huge deal with. Currently awaiting their response.
        • Mar 18
      • When will stores be restocked?
        WoundUp And there's still nowhere to order any Behringer pedals and Behringer won't answer as to when they expect to be restocking any of their retailers. Sweetwater has no clue. They said 1st week of March and they still haven't heard from Behringer. So every 2 weeks, they push the expected 'in stock' date back another 2 weeks to a month. I also spoke with someone at music tribe. They don't have a clue, either, as they're only support. They do b deal with sales or distribution obviously. And you can't contact anyone actually AT Behringer so it's a useless cause.
        • Apr 7
  • New
    Nightminor
    Newcomer - Level 1
    2020-11-23

    I have a Behringer deq 2496 at one time it said it needs a up date now the screen comes on but it is blank is it worth getting fixed it is over 10 years old.

    0 66
    • Nightminor
      Paul_Vannatto Hi John, it may cost more to repair than to purchase the latest version. Is there a specific purpose you intend on using this product?
      • November 23, 2020
  • haisun
    Newcomer - Level 1
    2020-07-01
    Hello everyone. I have a DEQ2496, when the turn on, LCD show " errorcode 12 [1] ". If anyone know what error code 12 [1] or that there is an error code table of DEQ2496, please help me.
    0 179
    • haisun
      haisun help me please
      • July 2, 2020
    • haisun
      leah Hello haisun, if you haven't already, please submit a Care Ticket using the Support link above. We'll be glad to assist you. Thanks!
      • July 9, 2020
      • Help me, DEQ2496 LCD display " Error code 12 [1] "
        haisun I created a Ticket Number: CAS-115557-V6Y9D1 from July 1, but still have not received assistance. Please help me !
        • July 20, 2020
    • haisun
      haisun Thank for your interest. I created a Ticket Number: CAS-115557-V6Y9D1. Please support me.
      • July 11, 2020
    • haisun
      grumby2 It's odd that you haven't received a reply as I did within a few days of submitting a CT a week ago. I was referred to Thermal Relief Design

      730 W Cheyenne Ave, North Las Vegas, NV 89030

      Phone: (702) 395-7005
      • Jan 28
      • Help me, DEQ2496 LCD display " Error code 12 [1] "
        grumby2 I accidentally submitted my reply without adding that my unit had a flashing display at POWER ON which would stabilize after several minutes after which the unit worked until the next time it was powered ON. The same day I contacted Thermal Relief I was sent a form via email with shipping instructions. The unit was shipped the next morning, Jan. 27.
        • Jan 28