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  • New
    sebastienP
    Newcomer - Level 1
    2021-11-04
    Klark Tecknik DM 8500 | Monitor Controllers

    HI All

    I search an update firmware for DM 8500

    Someone can help me ?

     

    Thanks

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  • New
    Undercovers
    Newcomer - Level 1
    2021-06-20
    SingThing errors | Monitor Controllers

    I have recently bought a SingThing and am having all sort of problmes with it. When turned on and off it keeps losing about half of the presents that I ahve spent hours putting in.

    Yes, I have checked for latest software updates etc etc etc

    I must have spent 10 hours setting up, then losing, then setting up again and am now getting to te throw it out of the window stage!!

     

     

    read more...
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    • 2 Replies
      Oldest
    • Undercovers
      WilliamR Hello, William from musictirbe here. I'm sorry you are having trouble. The first thing I would try is a factory reset and updating the firmware one more time through the voice support app.
      • June 21, 2021
    • Undercovers
      Undercovers

      Are you saying that every new singthing will need a factory reset before it can work properly?

      • July 18, 2021
  • New
    Jayden
    Newcomer - Level 1
    2021-06-15
    Klark Teknik DN9848 | Monitor Controllers

    Hi

    I have some questions about DN9848.

    I forgot my password, how do I reset it? Didn't find the relevant description in the manual? Can you tell me the solution?

    Thanks in advance.

    Jayden

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    • 2 Replies
      Oldest
    • Jayden
      Nigel67 Hi Jayden. This is sensitive information as anyone with the password could unlock a unit and cause damage to a loudspeaker system if they wanted. I will send you an e-mail with this information.
      • June 14, 2021
      • Klark Teknik DN9848
        Nigel67 E-mail sent. If you haven't received it in your inbox, please also check your spam box.
        • June 14, 2021
    • Jayden
      Jayden Thank you very much for responding to my question in such a short time.
      • June 14, 2021
  • New
    TommiTurkulainen
    Newcomer - Level 1
    2021-01-10
    Desktop konnekt 6 with Mac OS X Mojave? | Monitor Controllers

    Hi,

     

    Is there anyway to make it work? I´ve been trying to install the latest driver from the website, but it does not show under system preferences/audio. Any ideas?

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    • 3 Replies
      Oldest
    • TommiTurkulainen
      Nigel67 Hi Tommi, I am afraid that support for Desktop Konnekt 6 stopped a number of years ago. I will send you the last drivers that were released by We Transfer, however I do not think that these will work. Sorry
      • January 10, 2021
      • Desktop konnekt 6 with Mac OS X Mojave?
        dansavidge Hi Nigel, not sure if this is the right place to ask, but I have the Konnekt 6, and have it linked to Macbook via the headphone port on my laptop, going into the big jack input on the back of the konnekt 6. I am experiencing some distortion, and wonder if there is a better way to connect the konnekt 6 to the mac. Thanks in advance. Dan
        • January 30, 2021
      • Desktop konnekt 6 with Mac OS X Mojave?
        Nigel67 For stereo, you will need to go into both jacks. You will need a TRS mini jack Y split cable to 2 x TS jacks. You are probably plugging a stereo jack (TRS) into the one 1/4" input, so grounding the right output from your macbook, probably causing all sorts of issues. Something like this is what you require but of a reasonable quality https://www.amazon.co.uk/Tisino-Stereo-Y-Splitter-Cable-Breakout/dp/B07K583KLR You will then need to adjust the output gain from you macbook so that it is not overloading the input of your Konnekt 6. Hope this helps
        • February 1, 2021
    • TommiTurkulainen
      TommiTurkulainen Hi Nigel, thanks for the answer. It's funny because it did work earlier on Mojave, but I upgraded my hard drive (bigger SSD) and after that I can't make it work.
      • January 11, 2021
      • Desktop konnekt 6 with Mac OS X Mojave?
        Nigel67 I have just sent the latest drivers via We Transfer. You should get an e-mail shortly. That is very strange it worked on a smaller hard drive. Did you copy all the data from one drive to another or have you re-installed all the software again. If the data was just copied across, maybe you need to make a clean install. If you re-installed everything again, maybe it was the order in which you installed the software or you didn't have the base unit connected? Sorry, but I do not know the answer to this one.
        • January 11, 2021
      • Desktop konnekt 6 with Mac OS X Mojave?
        dansavidge HI Nigel, not sure if this is the right place to ask, but I have the Konnekt 6, and have it linked to Macbook via the headphone port on my laptop, going into the big jack input on the back of the konnekt 6. I am experiencing some distortion, and wonder if there is a better way to connect the konnekt 6 to the mac. Thanks in advance. Dan
        • January 30, 2021
    • TommiTurkulainen
      TommiTurkulainen Thanks, I had no luck with the driver. Well, I just acquired a new interface: Focusrite Scarlett 2i2. Second hand 50 €.
      • January 11, 2021
  • New
    Fisherroy
    Newcomer - Level 1
    2020-10-30
    Tc Electronics Hr 750 Master Volume Knob | Monitor Controllers

    I'd like to know where I can purchase a Master Volume Control knob for my Hr 750 Amplifier?

    Very hard to find,

    Thanks!!

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    • 1 Replies
      Oldest
    • Fisherroy
      RexBeckett Try this, Roy: At the top of this page, click Support and then select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 30, 2020