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88,411 posts
  • New
    Contributor - Level 2

    Three features requests I would like to log:


    1. Tap Tempo

    External tap tempo using a footswitch. I would be fine using the expression pedal input to support this, or maybe the stereo input jack (like the feature on the standalone Flashback 2 you added previously). It would be good if this external tap tempo would control all pedals on the current board that support tempo (so all of them synched to the same tempo you tapped in). I know you have support for using the MASH button as tap tempo, but then I lose the MASH feature which is a huge loss.


    2. Configure Pedal Display

    It would be good if we could have a few options for the pedal display. Right now it shows:

    • Top: the name of the effect name (eg. "Hypergravity") in medium font
    • Middle: the type of effect type (eg. "Compressor") in large font
    • Bottom: the toneprint name (eg. "PETE'S TONE ENHANCER") in small font
    • Very Bottom: the author of the toneprint (eg. "TC ELECTRONIC) in small font

    For my typical use pattern, it would be more helpful to know the toneprint name and author in larger font so it is more readable when playing (so I know what it is currently set to when I switch boards). The effect name and type are kind of implied by the colour, so it feels kind of a waste of that display real estate.

    I don't know the best way to expose this in the UI, but even having a few options where you could choose between what info is large and what is small would be nice.


    3. Linking Pedal Across Boards

    I realize this might be a large change to the underlying data model in the firmware, and it might be confusing for some users, but it would be totally perfect for my use case (and potentially others).

    I'd like the abililty to link pedals across boards. For example, if I had two boards, then in slot 5 of both pedals, I could have the same Reverb instance. Right now, I can put a Reverb in both boards in slot 5, but they are not linked. So if I change the toneprint on one and then switch boards, that change is not linked and that board's Reverb has its original tone print. Same with pedal on/off...if I turn the reverb on/off on one board, when I switch to the other board, it will retain its previous setting on that board.

    Like I said, this is probably by design, as each board is considered an indepenant "scene", but the way I use it is to always have the last two pedals in all my boards be my Delay and Reverb, and then switch boards to change up the other pedals. So it would be nice to have them linked so when I'm playing, any changes to those Delay or Reverb pedals gets applied no matter what board I have selected.

    Again, how do you design a UI to do this...that might be tricky. But it would be a very cool advanced feature to add!



    Keep up the good work, this is a great product!

    0 2
    • mattbudd73
      WilliamR Hello Matt, Thank you for your suggestions, I have forwarded these suggestions to our engineers.
      • 6 hours ago
  • New
    Newcomer - Level 1

    Can anyone help 

    My TC electronic X4 looper is showing all orange lights. 

    I fear its a software issue 

    Can anyone send me a copy of the software, or suggest somewhere i could get it? 


    0 3
    • JackSimmons1999
      WilliamR Hello Jack, The firmware you are looking for is in this link. Version
      • Thu at 6:07 PM
    • JackSimmons1999
    • JackSimmons1999
      WilliamR Firmware Update Procedure.
      The procedure requires a PC with a standard USB Interface and the specified DC power supply.

      Do following steps before you start the firmware update application on your PC:
      1. Unplug all cables from the pedal.
      2. Connect the pedal to a PC with the USB cable.
      3. Press and hold the LOOP1 footswitch on the pedal.
      4. Insert the DC power supply plug.
      5. When the LOOP1 footswitch LED turns from Orange to Off, release the footswitch.
      6. When all four LEDs turn green the pedal is ready to be connected via USB.

      Now your PC will recognize the pedal which is ready to receive a new firmware:
      7. Launch the firmware update application.
      8. (STEP1) Select the pedal in the combo box (see note).
      9. (STEP2) Press the update button when it turns green.
      10. Wait for the progress bar to reach 100% and for the pedal to automatically restart.

      Note: You should select "USB Audio Device", if you use Windows XP.

      Trouble Shooting:
      - Please quit any MIDI related application on your PC.
      • Thu at 6:08 PM
      • Bricked TC X4 Looper
        JackSimmons1999 Hi William, The pedal was bought second hand. It did not come with the internal SD card. I've since purchased one, and have followed the instructions found on this YouTube video
        • 2 hours ago
      • Bricked TC X4 Looper
        JackSimmons1999 this method wasn't successful, I was wondering if you had any further tips?
        • 2 hours ago
  • New
    Newcomer - Level 1


    Does someone have the vyzor editor for TC Helicon VoiceWorks excecutable/setup for windows ? 

    Impossible to find it as all website are down now : 

    psicraft =down

    tc helicon = redirect to psicraft


    thank you !

    0 2
  • New
    Contributor - Level 1

    is there any info on the editor as i am having a great deal of trouble with simple things like moving a board to a location of my choice.

    The board wont move nothing happens is there some some sort of set up command in settings that i am missing?i have a lot of fine editing that has been lost causing me many hours of problems.Ilove hte sounds but if i cant use it? please help


    thank you Don Mackenzie

    0 12
    • Naldos
      WilliamR Hello Naldos, The quickest way would be to open the Plethora in the tone print app and drag the pedalboard to the locations you want. After you make the moves in the Toneprint editor, be sure to click store in board.
      • Feb 17
      • plethora x5
        Naldos Thank you William I found that the problem was simpler.I had changed the connection lead that came with the unit for a longer one for ease of working and there were certain things it just wouldn't do like in depth editing and even just moving songs around on the board.When I changed it back everything worked again!.... also when changing board from one position to another you want have to save the plethora sees it and moves it to the pedal accordingly.Thanks for your reply I appreciate it.Don
        • Feb 17
  • New
    Newcomer - Level 1

    Hi. Does anyone know why I cannot adjust my amp gain on certain presets. Global is off. Cheers 

    0 7
    • cwest
      PetGerbil 'cos you've got the "drive" pedal engaged ? (it replaces the gain section on the amp)
      • Feb 15
      • Vl3x amp gain
        cwest Thanks PetGerbil. That’s it. Cheers
        • Feb 15
  • New
    Newcomer - Level 1


    All the buttons of my Virtualizer have aged badly: the material which covers them - so soft to the touch in their youth - has become sticky, attracting dust and in a word, become unusable.

    First option: which product could I use to clean them without removing the original material?

    Second option: is there a option to buy brand new ones? On which website/URL? Even not perfectly similar knobs (from the shape point of view) might fit to me, as long as these strictly fit to the potentiometer.

    Any other option or idea would be highly appreciated ;-)

    Thanks you!

    0 5
    • Werland
      Dale_M Hi there, you could gently pull the knobs off and clean them with a degreaser made by Loctite 7840 however this is expensive to buy given your requirement, you would be best to add a Spares ticket in via the support tab and see if the team can advise price and availability.
      • Feb 12
  • New
    Newcomer - Level 1

    I know it is an older discontinued unit.  What is the latest firmware update for d-two and how do I download it?

    0 8
    • MikeSwift
      PedroRodrigues Hi MikeSwift, please be aware that the latest Firmware available for the D-TWO is version 1.05 that you can access by following the link below:
      • Feb 9
    • MikeSwift
      MikeSwift Are there instructions to update the firmware? The manual doesn't have any instructions
      • Feb 11
    • MikeSwift
      PedroRodrigues Hi Mike, please be aware that the MIDI information that you transfer during the upload, is in the so-called SysEx format. It's a sort of binary code, that can cary system information. Thus, the MIDI code IS the software.
      The upload procedure requires a PC with a standard MIDI Interface, and an application capable of sending .syx files, for instance the freeware application MIDI-OX, which is available from the MIDI-OX website.
      Your existing user presets should not be affected by the update, but we suggest that you make a safety backup as described in the user manual.
      Important: before starting the upload procedure, please quit any MIDI related application on your PC, other than MIDI-OX.
      Connect the PC MIDI-Out to the D-Two MIDI-In socket.
      Press and hold the EDIT and "Arrow Up" keys during power up to enter the service menu.
      The D-Two display will read: "D-TWO 1.06 FRONT 1.6Dial the wheel and choose "Download DSP code
      Press the ENTER key to confirm. The display will now read "Downloading code" and "000" in the upper right corner.
      Start MIDI-OX. Choose view/sysex. In the sysex window, choose send sysex, and browse to select the D-Two .syx file, and press ok.
      You should now see the D-Two numerical display counting as well as a progress bar on your PC screen.
      Important: after the upload has finished, you MUST wait (up to 1 minute) until the D-Two display reads "D-TWO 1.06 FRONT 1.6" again.
      Reboot ("POWER" off/on) the D-Two using the front panel Power switch. During startup, the D-Two will now read ">D Two version 1.05<".
      You have now successfully uploaded the new application software to your D-Two.
      Troubleshooting: after otherwise successful load, the D-Two does not go back to "D-TWO 1.06 FRONT 1.6": Reboot the D-Two and retry load procedure.
      Error 9: Reboot the D-Two and retry load procedure.
      Error 1: Reboot the D-Two and retry load procedure.
      In case of persistent errors, disconnect the power cable to the D-Two for 10 seconds, then connect it again and retry the upload procedure.
      If error persists even after the power has been removed, the D-Two MIDI speed may have been set wrongly.
      Enter the service menu as described above.
      Choose the menu item "Change MIDI speed ?", and press ENTER.
      If the display does not read "MIDI speed: 31250 * ", then press "BYPASS" to make this text appear; then press ENTER to confirm.
      Reboot the D-Two and retry the upload procedure.
      • Feb 11
  • New
    Contributor - Level 1

    Is anyone else experiencing an issue where if you change the value of an effect in the Tone Print editor (say the delay time), when you save it (with the Plethora connected via USB), it reverts back to the original settings for the effect?

    However, if you change it on the Plethora (and watch it change in the Tone Print editor) and save it, it is saved.

    I am using the latest Tone Print software (4.4.03) and Plethora X5 Firmware (1.2.18) to the best of my knowledge.

    It does this for every effect, change something, tweak away on the Tone Print editor and then BAM all your changes and tweaks gone.  Angry! :-)




    0 15
    • pwmcmaho
      TC-Mike when you store the TonePrint in your Plethora and load it without the app the potmeter positions on the board will set the parameters and NOT the value you set in the app at the time of saving unless you used the pots on the pedal to adjust the modifiers , so app and pedal are in sync at the time of saving. Please remember that you are not making a preset , but customize the functions of the pedal including value arnges.... With regards to delay time there are some strategies you can use when you want to have your delay tonePrint use a specific tempo in ms :
      1) eg map delaytime value to 12 o'clock (mid) postion of the potmeter (mapping page) and consider setting curve point 2 + 4 to same value , so it is easy to dial in this specific tempo by roughly setting pot to 12 o'clock possition
      2) Once you stored your TonePrint on the board, set the potmeters on pedal to correct values in EDIT mode before switching board or diting other slot TonePrints and it will be auto-stored on the board (FB2 slot)

      Best regards; Mike
      • Feb 4
      • Issues saving TonePrint changes from computer (Mac) to the Plethora X5
        pwmcmaho Thanks TC-Mike for the response... I am totally confused by something.

        Two questions:

        1. How can I create and audition Toneprints with my X5? Whenever I pick a pedal in the Tone Print Editor, with my X5 connected via USB and in edit mode, so I can audition the changes, when I go to save the tone print, it is always reverted to the settings on the X5....

        2. When I pick a stored Tone Print in the Editor, for example a User Tone Print, and select store in board, the Tone Print in the Editor is updated with whatever the settings are in the board... that seems completely backwards! Again in that scenario, the board is in edit mode and connected via USB.

        Something in my understanding of the workflow just does not make sense.

        In a nutshell, I just simply want to dial in my exact settings in the Tone Print editor, while auditioning them to make sure they sound correct and then store them in the Tone Print Editor and put them into a specific slot on a board. However that seems completely not possible with the basic workflow that I am using....


        • Feb 7
  • New
    Newcomer - Level 1

    HI all,

    First, I am digging the X5.  Love being able to stack multiple reverbs and delays for incredible sounds.  However, I do have an issue when trying to add toneprints to a board.  When I use the app on my iPhone to send the toneprint to the X5, it displays the message that the toneprint was sent.  However, the toneprint does not show up on the board.

    Any help would be greatly appreciated.


    0 6
    • papahorse2004
      TC-Mike Hi, which version of the TonePrint app and firmware are you using? are you trying to store an artist ToenPrint or a custom TonePrint Template with edited parameters/mappings.? When you modify any Template and store it you will also store the TonePrint in the app Please check wether your stored TonePrint is shown under the user TonePrint view of the app.? Are you using BT connection or USB via a camera connection kit to connect to app? best regards, Mike
      • Feb 1
  • New
    Newcomer - Level 1

    Hi, I loaded Mac Firmware fror Ditto + from TC Electronic site.

    It will not install saying "not a verified developer"

    what can I do to use the Firmware? I understand it is needed to import/export soundfiles from/to the Ditto +



    0 14
    • bomei
      WilliamR Hello Bomei, William from music tribe here. Open a Mac app from an unidentified developer
      If you try to open an app that isn’t registered with Apple by an identified developer, you get a warning dialog.
      This doesn’t necessarily mean that something’s wrong with the app. For example, some apps were written before developer ID registration began. However, the app has not been reviewed, and macOS can’t check whether the app has been modified or broken since it was released.


      To override your security settings and open the app anyway follow these steps:

      In the Finder on your Mac, locate the app you want to open.

      Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu.

      Control-click the app icon, then choose Open from the shortcut menu.

      Click Open.

      The app is saved as an exception to your security settings, and you can open it in the future by double-clicking it just as you can any registered app.

      Note: You can also grant an exception for a blocked app by clicking the Open Anyway button in the General pane of Security & Privacy preferences. This button is available for about an hour after you try to open the app.
      • Jan 26
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