I uploaded the Factory Presets into my TC-Helicon Duplicator (Factory Tight & Factory Loose) and now I can't get the latest presets with higher volume back. I can only see 3 packages on the cloud (Octave Down, Octave Up & Original Factory Presets) and neither my presets or the cloud will update no matter how many times I update the firmware. Please help me, I already tried uninstallying and installying again Voice Support 2 and the missing presets just won't show.

Can someone please share the latest presets so I can import them manually to my Duplicator? without them it's basically useless.

I may be doing something very stupid here, but I'm missing the option to switch between Mash and tap tempo in the TonePrint app, so am unable to enable TT for any effect.

I received my X5 today, and it had 1.3.6 on it, so I updated to 1.3.11 first thing and downloaded the latest TonePrint app to phone/iPad etc.

In various tutorial videos, it shows that there should be two switches on the Product Settings tab to enable either Mash or TT for the relevant effects, like delay and tremolo.

I see no such thing though, and have only a greyed-out option for 'Calibrate expression pedal' in every TonePrint.

Can anyone help?

Most times, I use TC Hellicon VoiceLive Rack or Tascam for Live autotune and I use Ableton live to send Midi CC to change presets. My problem is this devices are pretty big. Is there any portable device that meets the same need and that accepts midi CCs.

Hello,

I'm a skilled technician and I'm looking for a spare switching power supply for a TC Electronic G-Major rack. These are similar to other D-Two, M-One, etc. and I guess part number is A09-00001-63060. I'm used to repair usual capacitor problems on these devices but now, the power supply of my G-Major absolutely need replacement. Spanish or Tunisian suppliers don't have them in stock anymore.

Can someone tell me where I can by a spare part ? I'm located in France.

Thank you

Etienne

Hi.

After living with this pedal, I learnt to live with its querks. It sounds great but there are some extremely basic features that make no sense in a live setting using with  a pedal switcher with MIDI:

1) When a board is selected via Program Change signal, there is a lag, which I now understand from previous TC communications about time needed to change boards. The most frustrating part is that if the PC is sent for the currently selected board, it mutes as though a new board is selected, so even using just 1 board for a variety of songs requires a work-around. Is it possible to fix this so the board doesn't refresh?

2) Master midi clock sync, please.

3) MIDI activation for Tuner, please.

4) MIDI access to 2nd function on footswitches for tap tempo/bpm sync, please.

Most of these suggestions should enable us to not require changing boards so often and having the hassle of the signal muting.

Great product though. What it does well, it does very well!