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254,205 members
131,866 posts
  • New
    oldale
    Contributor - Level 1
    2021-10-08

    Where can I download the G-System Editor software?

    0 9
  • New
    JohnWashington21
    Newcomer - Level 1
    2021-10-05

    Anyone help please. 

    I have a brand new Dunlop X 8 volume/expression pedal but when I use it in expression mode I simply cannot use it to alter an effect level from 0 (heel down) to say 50 (toe down). 

    I have calibrated the pedal (in fact tried manual and automatic) and I know for certain that I am assigned the exp pedal correctly on the board and parameter I want to affect -- in this case the reverb effect level. 

    On the dunlop pedal there are switches/level controls inside but I've tried every combination possible and I simply cannot get it working. I know it's connected correctly. 

    please help before it gets sold 

    read more...
    0 8
    • JohnWashington21
      PedroRodrigues Hi JohnWashington21, thank you for your post, please consider that there is an expression modifier for each TonePrint which can be selected when assigning the EXP in the setting menu of the PLETHORA X5.
      This expression modifier is fully mappable in the TonePrint App including end-points, direction of travel, taper and up to 3 parameters simultaneously.
      Please take in to account that this is a slow process to implement
      Please follow the link below to access a video that mentions this on minute 22:11
      https://youtube/FJvbOLWiYpQ
      Thank you
      • Oct 6
  • New
    Picksmore
    Newcomer - Level 1
    2021-10-02

    Any chance of adding a polyphonic tuner to the X5?  The chromatic is great but having a polyphonic display option would be even better.  Even if it was only displayed on one 'module window', it'd be a nice option to have.  

    1 5
    • Picksmore
      PedroRodrigues Hi Picksmore, thank you for your post, please consider that adding a Polyphonic Tuner on the X5 would impact the amount of DSP resources available for other FX, so the Dev. Team deliberately chosen to add a very basic light tuner that will not require an extra pedal slots and can run alongside the five TonePrint effect slots.
      • Oct 6
  • New
    Sassy1Nabors
    Newcomer - Level 1
    2021-09-26

    I am using a G-System , Plethora x5 and a Riverside via midi and it wont work.A conflick with the Riverside and the X5 CC 102 cuts off the riverside. I fixed that with the riverside by cutting off the CC midi in.I cant cut off midi patch change off on the X5 and a full second changging boards is not an option.The g system is fantastic but for a main controler send the same data to ever external device.Something has to give.Im sure everyone with a g system would like to see it be able to use more than one midi chanel or X5 with a program change on/off.

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    0 11
    • Sassy1Nabors
      PedroRodrigues Hi, Sassy1Nabors please consider that to set up the G-SYSTEM and the Plethora X5 you must use a specifically-designed Y-Cable, for the G-System and Plethora X5 to communicate via MIDI Sysex messages.
      With the Y-cable installed, the G-System will still be able to talk to the Plethora X5 and separates the message traffic between the G-System and the Plethora X5 from the traffic between the G-System and any other unit. Thank you
      • Sep 27
    • Sassy1Nabors
      Sassy1Nabors I have that cable witch end goes where ?
      • Sep 27
    • Sassy1Nabors
      Sassy1Nabors Well i tried that cable . Same problem .
      • Sep 27
      • MIDI a problem !
        PedroRodrigues Hi Sassy1Nabors, please confirm that your Y cable as the same specifications as the one posted above. Nevertheless if that is the case please submit an assistance request directly to our Tech Support by hitting support on the top of the page. Thank you
        • Sep 28
    • Sassy1Nabors
      Sassy1Nabors I got the cable from TC.If I turn the patch change off on the G-system it wont control the strymon so i keep it on but the plethora changes boards with a 1 second gap it needs a (patch change on/off) .I want to control the X5 with CC# messages only. Adding the (patch change on/off) would be a good additive to the next update.
      • Sep 28
    • Sassy1Nabors
      Sassy1Nabors I found a solution! MIDI patch change messages go from 1-128 on the X5 so I went to bank 26-1 on the G-system witch is out of range for the X5. I have banks 26-39 on G-system and the Riverside has 300 patches so should not be a problem. Thanks for your help.
      • Sep 28
  • New
    ARSRepair22520
    Newcomer - Level 1
    2021-09-21

    Main board for Finalizer 96k needed + part number would be appreciated as well, thank you!

    0 10
    • ARSRepair22520
      Nigel67 Hi ARSRepair22520. Please submit a spares ticket and a colleague will get back to you with pricing and availability. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. Many thanks
      • Sep 21
      • TC Electronic Finalizer 96K
        ARSRepair22520 Hi Nigel, I submitted a spare parts ticket (CAS-489059-D0N9L6) a week ago and still haven't heard back, is there another route that can be taken to receive a quicker response? Thank you.
        • Sep 29
  • New
    nilsw63
    Newcomer - Level 1
    2021-09-15

    Are there by any chance , some multac units for the m5000 series still in existence?

    0 1
    • nilsw63
      PedroRodrigues Hi nilsw63, unfortunately we do not have them anymore, the only solution now will be to cannibalize M5000 units for parts. Thank you
      • Sep 19
  • New
    leond
    Newcomer - Level 1
    2021-09-01

    I need a black plastic knob for my Plethora X5.  I created a Parts Care Ticket on 8/25/21.  As of today, one week later, I have not received a response.

    What is the best way to receive a response and/or be able to purchase a new knob for my Plethora X5?

    read more...
    0 12
    • leond
      Nigel67 Hi leond. I am sorry about the delay in our spares team getting back to you. Can you advise me the case number and I will look into it for you. many thanks
      • Sep 1
      • No Reply to Customer Care Part Request
        Nigel67 I have found your case, CAS-482179-H1F6W8. It is near the top of the queue, should be answered today or tomorrow. Again, apologies for the delay.
        • Sep 2
      • No Reply to Customer Care Part Request
        leond Thank you. I did hear back regarding ordering the part and it has been ordered.
        • 1
        • ·
        • Sep 4
  • New
    SIESHA
    Newcomer - Level 2
    2021-08-22

    I encountered a couple of problems and I would appreciate all the help on this.

    Problem #1: My TC Electronic G-Force "shuts down intermittently". 

    Problem #2: The LCD Screen blanks out "intermittently", reboots and turns back on a few minutes. 

    Please help me find a remedy.

    Thank you kindly.

    read more...
    0 20
  • New
    Analogue1
    Newcomer - Level 1
    2021-08-18

    Hi. Anyone know how to get TC spares. I've tried here but no response from the dealers/distributors here. It's the reverb selection knob on an M300

     

    Cheers.  Paul

     

     

     

     

     

    0 32
    • Analogue1
      Nigel67 This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare parts tab and submit a ticket. If you have already done this, can you give me the ticket number and I will check further. Please also check your spam / junk boxes for replies. many thanks
      • Aug 18
  • New
    wpsellers
    Newcomer - Level 1
    2021-08-08

    Hey Folks,

    I just got my PlethoraX5 yesterday and been having a blast.  I noticed that in the manual that it specified to only use the supplied TC Electronics power supply.  Can I safely use the PlethoraX5 ith a 1Spot Trutone Power Supply?

    Here is a link to the power supply

    Model:  NW1-US
    Input:  100-240V ~ 50/60Hz 0.35A
    Output:  9V --- 1700mA (Max.)

    Juuuuust making sure.  Also, every once-in-a-while, I get the Plethora "lock up" on booting.  Does this happen from time to time?  I'm attaching some pics.

    Also, is there a "clean" way to power the unit off?   Or, just kill power to it.  (Newbie question...)

    THANKS SO MUCH EVERYONE. -- Just want to make sure I don't screw anything up with my new purchase.
    Will

    read more...
    0 45
    • wpsellers
      PedroRodrigues Hi wpsellers please consider that you must use the supplied TC Electronics PSU supplied to avoid any issue with your unit. I will leave you below a full process for the "lock up on booting mode " issue you have mentioned, for that please follow the link below: https://wsi.li/dl/TSvjtrYo4GiWD3PLg/ When it comes to any questions for your unit I would suggest to follow the link below to access a great guide for the PLETHORA X5 https://www.sweetwater.com/sweetcare/articles/tc-helicon-plethora-x5-quickstart-guide/
      • Aug 8
      • 1Spot - Trutone Power Supply w/PlethoraX5
        wpsellers Thanks.... My firmware is at the 1.2.... The document file says its for: "HOTFIX for PLETHORA X5 units with 1.0 firmware stuck in boot mode" ---Also I never used that version of the TonePrint app, detailed in the doc. Just making sure. It doesn't lock up all of the time----and when it does, I power cycle and usually boots right back up. I'd assume that I would apply the patch....then, Update back to 1.2? THANKS SO MUCH....
        • 1
        • ·
        • Aug 8
      • 1Spot - Trutone Power Supply w/PlethoraX5
        wpsellers On the PSU issue... Are there any "approved" 3rd party PSUs? Just curious about what people do who have pedal boards with PSU's mounted under their boards, etc, etc. For me at home, the PSU thing is not an issue; however, if I start gigging-----and build a pedalboard with a nice PSU, would I be OK plugging the Plethora into it? Again, THANKS SO MUCH!
        • Aug 8
    • wpsellers
      PedroRodrigues

      Hi wpsellers please consider that we cannot advise any 3rd party PSU noR we have approved any, in this case I would suggest research and caution when testing the PSU's on your unit. In regard to the issue you have reported I would suggest re-installing version 1.2 but please follow the guidance present on the Firmware Release Notes Version 1.2 that you can access by following the link below :https://www.tcelectronic.com/tcelectronic/product?modelCode=P0D9M Thank you

      • Aug 8
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