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147,787 posts
  • New
    ESharp
    Newcomer - Level 1
    2022-01-05

    I purchased the tc helicon talk box synth and the stomp switch stop working. What are my remedies for replacement or repair?

    0 10
    • ESharp
      Nigel67 Hi ESharp. The unit will require repair as replacement is usually only if the product fails within the first 30 days. First of all, please contact the seller and they should help you out. If there are any issues, please raise a Service Ticket and the Service Team will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. Many thanks
      • Jan 5
  • New
    simon_m_2020
    Newcomer - Level 2
    2021-12-30

    Hey everyone,

    I have a problem I just can't seem to solve so I'm hoping that someone here might have the answer.

    Basically, when I plug my guitar into the 'In' jack on my VL3X, the guitar signal has disappeared from the outputs. It's present in the unit - the input LEDs light up, the signal passses out the 'thru' jack to my amp, the tuner works and, most strangely, the looper will record what I play (silently) but then play it back when I finish the loop. Same with overdubs! I can't hear the guitar signal when recording/dubbing but what I play is faithfully recorded using the on-board amp sim & effects and then played back when I run the loop. The guitar signal is gone from the main XLRs, the guitar jacks and the headphone output, but plays back from the looper through all of these outputs. It's weird!

    I have gone over every setting 100 times and can't hit upon the answer. Everything worked just fine the last time I used it a couple of weeks ago. I have completed the factory reset process successfully and updated the firmware to the latest version/build 2.2.00 b.366.

    I'm stuck! Help!

    Simon M

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    0 6
  • New
    Chewychunga
    Newcomer - Level 1
    2021-11-23

    I just bought a go xlr and have since noticed that i have to use the built in headphone jack to be able to listen to it

    i was looking for the specifications of the build in DAC so I can compare it to my schitt DAC I already own

    also wondering there is any way to allow / support multiple headphone outputs

    i commonly switch between my headphones when streaming on pc and my oculus when streaming VR 

    And final question is I have a stereo mic and was wondering if there is any way to support this feature 

    read more...
    0 16
    • Chewychunga
      PedroRodrigues Hi Chewychunga, thank you for your post, the only information available to end user is the one present on the product page as we do not provide any other specs. Unfortunately the unit will not allow you to have two different signals on the Headphones output. When it comes to the Mic input the GOXLR, the unit only supports a mono input. Thank you
      • November 24, 2021
  • New
    RaynaldoMartine
    Contributor - Level 1
    2021-10-09

    I have racked my brain trying to create a reasonable phase shifter in my Voice Live 3 Extreme. I change all of the parameters in the flanger, but it never gets close enough to use on the gig. Some of the other users posted a few ideas to try but no luck. PLEASE! Does someone have a workable solution?

    Also, TC Helicon staff, 1) could we please get this as a firmware upgrade?

                                    2) Get JUST Aux, and guitar for looping? (No vox). This way, we can create a soloing track while we sing?

                                         I'm using my aux for the drums I play with my foot.

                                          https://youtu.be/63qJ7P0TVwo

    read more...
    0 21
    • RaynaldoMartine
      PedroRodrigues Hi RaynaldoMartine, thank you for your post, please consider that the VOICELIVE 3 offers an Inverse Phase effect but not a phase shift, a phase inversion is neither a time shift nor a phase shift, but simply a swap of plus and minus.
      The phaser and flanger create very similar sounds and can be used interchangeably, the flanger can sound more extreme than a phaser, so phasers can be used when more nuance is needed.
      Often confused due to their similarity, these processors all incorporate phase shifting in different ways.
      To set up the flanger on your unit please see the images below.

      To help you on your creative direction it may be useful to follow the link below:
      https://producelikeapro.com/blog/flanger-vs-phaser/

      When it comes the Firmware upgrade for your unit please consider that all the firmware are accessible via VOICESUPPORT 2.
      When it comes to new features on this unit please take in to account that this unit has been replaced by the VOICELIVE 3 EXTREME therefore we will not perform any more development on the VOICELIVE 3.

      Thank you
      • October 13, 2021
    • RaynaldoMartine
      RaynaldoMartine

      Hi Pedro. Thank you for your detailed (and helpful) response. 1st: The image you told me to refer to, was an image of a dog eating a cupcake. Pretty sure that was a mistake. LOL! 2nd: I actually own 3 Voicelive Extremes (I play 6 nights a week, and I 've had to send two of the units back to Sweetwater for repairs at different times, but always need one for the gig, and a spare in the truck for backup. As a VL3 owner, I would like to still make my request for the firmware upgrade?


      Get JUST Aux, and guitar for looping? (No vox). This way, we can create a soloing track while we sing?


      I'm using my aux for the drums I play with my foot.


      https://youtu.be/63qJ7P0TVwo

      • October 13, 2021
  • New
    Rob13
    Newcomer - Level 1
    2021-09-21

    Just purchased the Tc helicon voicelive 3 extreme. There is no amazing grace preset as described in the manual. Anybody got any ideas? 

    0 12
  • New
    IanSheppard
    Newcomer - Level 1
    2021-09-07

    Hi, 

    I have a musician fulfilling multiple roles on a tour, including BVs. He chose the Voicetone Harmony to use a standalone device, without using the guitar input. 

    My issue is this: the FOH guy insists on taking a dry vocal, previous to the Voicetone (a Y-split cable is used to achieve this). When the fx are bypassed, we still get a perceptible doubling effect in the monitors and PA, as the unaffected thru seems to be delayed a tiny amount, presumably by latent processing. I have also tried using the 'DRY/WET' out function of the pedal, and this issue persists. 

     

    Any ideas? TIA.

    read more...
    0 12
    • IanSheppard
      PedroRodrigues Hi, IanSheppard in this case the only suggestion that I can provide is to set up the DRY/WET' out function that you mention but, in this case, please confirm that you have set up the unit as stated below.
      Please leave the level balancing between your dry voice, Tone active only and a mono signal of the Harmony, Double and FX to your FOH engineer, by ensuring that the Stereo LED is not lit, and that the Harmony knob is set to full right.
      Please connect the outputs to two channels of your audio mixer. The Left (Mono) output will send the “wet” effects and the Right (Dry) output will send your dry voice, allowing this to be adjusted by your FOH engineer.
      • September 7, 2021
  • New
    joan3457
    Newcomer - Level 1
    2021-09-04

    Hola alguien puede ayudarme. he instalado la version firmware reciente 2.2.00 Build 366

    Estando en vocal, me ha canviado los colores de el boton pulsador (Hold Ford , Looper) a un color violeta , e igual que el boton pulasador (Step)

    a mas cuando aprieto el botón pulsador  para (Looper)se pone en rojo ,antes de cambiar actualización se ponia en violeta. el rojo es para cuando tienes la guitarra ,

    gracias 

    read more...
    0 15
    • joan3457
      PedroRodrigues Hola joan3457 tenga en cuenta que los LED del VL3X se vuelven ROJOS, lo que indica que ahora está en la capa de guitarra. Cuando mira la pantalla, verás que los nombres de los efectos han cambiado, y hay un pequeño ícono de guitarra en cada uno de los cuadros, hay pequeños íconos de micrófono en cada cuadro de Vocal Layer box. Para volver a la capa vocal, debe presionar Inicio, cuando esté en la capa de guitarra, indicado por LED rojos, presione el botón Layer hasta que la capa vocal esté activa.
      • September 6, 2021
  • New
    Cantara123
    Newcomer - Level 1
    2021-09-01

    Hi can anyone help me with getting my voice live play pedal repaired. The XLR microphone input is not registering any signal. Tried new leads and different mics. I think its a fault. Its worked fine up to now. Any ideas. I think it needs sending somewhere.

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    0 22
  • New
    rbv7
    Newcomer - Level 1
    2021-09-01

    Hi,

    I can't hear the metronome all of a sudden on my PA speakers. I've checked all levels on the main mix and still none. Please help!  Thanks 

    0 14
  • New
    JimRodgers
    Newcomer - Level 1
    2021-08-17

    I have used the EHX Iron Lung Vocoder in the past as a 'talkbox' kind of effect with my Kemper Profiler.
    I put the EHX in the effects loop of the Kemper and then just engage the effects loop when I want to use the harmonizer.

    I'm now trying to switch to the TC Talkbox Synth and hook it up the same way; but it appears that only the un-affected signal passes thru the 1/4" output and using the XLR output into the return of the Kemper doesn't work.

    Is there no way to set it up in this manner?
    It has to send the effected signal to the XLR output into a PA only?

    read more...
    0 47
    • JimRodgers
      WilliamR Hello Jim, The talkbox synth effect is designed to only come out of the xlr out of the pedal and guitar thru of the 1/4 inch. There really isn't a convenient way to seamlessly integrate it in the effects loop of your kemper the way you are describing.
      • August 17, 2021
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