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306,084 members
190,432 posts
  • New
    BobDem1
    Newcomer - Level 1
    2022-10-26

    Every major music store is back ordered.  When will you be shipping new Play acoustics 

    0 4
    • BobDem1
      PedroRodrigues Hi BobDem1, Thank you for your post, as we do not sell any product directly to end users, it falls on our Partners to manage all the shipping process directly. For information on this matter I would suggest to follow the link below and contacting our partners in your Region: https://www.tc-helicon.com/buy.html. I hope this helps. Thank you
      • Oct 27
  • New
    Copachad
    Newcomer - Level 1
    2022-10-10

    I love the BodyRez in the TCHPA. I'm mostly a strummer and lead picker. I use a pick all the time. Do you recommend using BodyRez at 100 percent?

    0 8
    • Copachad
      NicJonesMT Hi Copachad.
      It's ultimately down to your own preference. I'd recommend playing with the setting until you find something that suits your play style and needs.
      • Oct 11
    • Copachad
      Copachad

      I understand that but I was just curious what TCH actually recommends since they were the one's who made the unit in the first place.

      • Oct 11
  • New
    Music2muzic
    Newcomer - Level 1
    2022-09-17

    I have a mic mechanic that will not power up, and need it fixed

    0 32
  • New
    alanmccann
    Newcomer - Level 1
    2022-09-07

    Hi:

    I have been looking to buy a VoiceLive 3 Extreme for a few months. I have had an order in place with one site (who was predicting 6-8 weeks availability from when I placed the order in early July) and have signed up for availability notifications from 2 others. I have chatted online with all three and though they were giving estimates two months ago, they are now saying that have no predicted dates for availability after saying they thought shipments were imminent. 

    I saw in a previous thread where the TC-Helicon rep recommended talking to the retailers who sell them to get supply information from them.  

    The retailers are telling me they don't have any stock and have no idea when they will be getting more in stock.

    Can you shed any light on the supply situation?

    Thanks

    Alan

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    0 7
    • alanmccann
      alanmccann Of course, just as I post this, I get a notification from the retailer that I had ordered with that my order is being shipped to today (after being told this morning that they didn't have any stock and didn't know when stock was coming in). I'm excited !
      • Sep 7
  • New
    markmcilvena
    Contributor - Level 3
    2022-09-07

    Hi folks,

    Just wondering if there is a diagram/description of the Play Acoustic guitar effects options order - signal path from guitar 'in' to guitar 'out'. Given that we can 'stack' body res / compression, umod, reverb, delay choices etc on an individual custom preset... are these in any particular set order... say as they would be if they were actual individual effects pedals on a pedal board? Can the 'order' be changed?

    (Now for the '+Plus pedals' bit) Reason I'm curious is I've had great success over the past few years on 'doubling' my Play Acoustic usage extending it to an electric guitar (Gretsch Streamliner)

    Input levels need to be adjusted... but the mighty Play Acoustic works just fine on the electric. I've recently added an TC Mojo Mojo overdrive pedal and a mini Wah pedal to my signal chain just for fun. And I'm working out the best order (placement) for these pedals with the Play Acoustic. So far going Guitar - Wah - Overdrive - Play Acoustic (all or some of the effect options stacked in the PA depending on my custom preset choices.) Just wondering if anyone has any thoughts, ideas, or experience in the best options for this. (NOTE: considerations need to include using on board PA looper, tuner, Vocal Harmonies)

    Cheers Mark

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    0 7
  • New
    Grzesik
    Newcomer - Level 1
    2022-08-31

    Hello

    When I start VoiceSuppor 2, I get a message that there is no connection to the server.

    I am using VoiceLive 2, PC with Win10. I have checked on other computers and there is the same message

    1 21
    • Grzesik
      PedroRodrigues Hi Grzesik, thank you for your post, we are aware of this situation and we are working as fast as possible to overcome this issue. Please bear with us. Thank you so much
      • Sep 1
    • Grzesik
      DarcyLynch Same problem. I even shut my VPN off. Still no internet. I have internet, let's go please
      • Sep 3
    • Grzesik
      CarstenBürgel Same problem. Why isn't it solved?
      • Sep 6
  • New
    Blacksmith
    Newcomer - Level 2
    2022-07-13

    Why does your customer care people keep claiming my issue is RESOLVED!!!??? No it is NOT!!!!

    Re: [MUSIC Tribe Care] TC Helicon - Service Request - CAS-612700-N4Q0F2 - CRM:0049200000953
    To: Music Tribe Customer Quality <[email protected]>


    This is a serious problem. Because I have shows and TV shows to do and I need my unit. The service location you quoted I already spoke to them they are the ones that said it can take 14 to 16 WEEKS to get a part. 
     
    I'm asking that someone escalate/ expedite my issue as was done in the past (for me getting Urgent Attention.) The Voice live 3 Extreme is a staple to my setup.  
     
    That long of a wait is totally unacceptable!!! I'm sure you can understand. Please escalate this to the next level to intervene and advise what can be done... (perhaps TC-Helicon can provide a loaner unit, Or I can ship my unit directly to you. Please advise ASAP!
     
    ~Al Smith
    Founder of Blacksmith Music
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    0 18
    • Blacksmith
      soundmandan Hi Al, Apologies for the delay. Musictribe have recently changed over to a new system to improve response time. Now, when you reply to a case email, it is alerted more transparently to the correct team and they will endeavour to respond to/resolve your issue as soon as possible.
      • Jul 14
    • Blacksmith
      soundmandan FYI, Daniel Hutta is no longer with the company. which may account for the initial lack of response.
      • Jul 14
  • New
    bogwood
    Newcomer - Level 1
    2022-05-14

    I know that TC Helicon's VoiceSupport2 software does not support direct editing of presets (i.e. changing reverb types)

    And I know that VoiceLiveEditor.com sells third party preset editors, but I don't think they have a Mac version for the VoiceLive Play

    I was wondering if anyone has figured out a solution to editing VoiceLive Play presets on a Mac -- maybe with SysEx editing software?

     

    thanks in advance for any help

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    0 39
  • New
    Ian1
    Newcomer - Level 2
    2022-04-08

    Hi, 

    Can I turn on and off the metronome on my VL3 extreme via midi from my BeatBuddy when I start and stop it.  I have the BeatBuddy sending midi clock to the VL3 for tempo/bpm.

    What I'm trying to do is use the VL3 metronome as a click to the BeatBuddy. I’m sending this out to a mixer and can then use this in my in ears. Presently I have to start the VL3 metronome once I’ve started the BeatBuddy and then once I’ve double tapped the BeatBuddy to finish the song, and it finishes, I’ve then got to go to the VL3 to turn off the metronome. Annoying when the click is still coming through you in ears as you've forgotten it!!

    Ideally when I hit the start on the BeatBuddy the VL3 starts the metronome and then when I stop the BeatBuddy the metronome stops.

    Can the VL3 receive these commands

    Thanks  

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    0 18
  • New
    hkdha
    Newcomer - Level 1
    2022-03-10

    I purchased the TC HELICON PERFORM VE off of a friend. They lost the original cord but sent a video of them turning the device on by plugging it in with their guitar pedal chord. I have tried both a 12v 2a and 12v 1a power chord and neither of them worked. I tried integrating it into my setup with midi, mic, and audio interface and it still didn't turn on. I also tried plugging the chord into various outlets. Is there a reason why my device isn't turning on, what do I do? 

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    0 37
    • hkdha
      WilliamR Hello, Do you have a photo of the power supply you are using? Is it DC 12volt negative tip specifically?
      • Mar 10
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