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306,238 members
190,608 posts
  • New
    spriceon11
    Newcomer - Level 1
    2022-10-24

    The unit number on my Helicon is 14520548

    The unit powers up and all footswitches function as designed and call up various FX/patches and work OK, but the unit is generating a noise higher end hiss through the FOH board.   Enough that the FOH board meter, for that channel, is registering siginal noise while unit is sitting nominal. We are using a vocal mic through this unit. I had reset to factory settings, but no change. Any suggestions we may try? Is there a firmware update available to upload by USB from a computer for this, do see the USB jax on back? If so, what is the site and software ID and process for doing an update?

    Steve

    443-250-2483

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    0 2
    • spriceon11
      WilliamR Hello, please click on the service link above and create a tech support case, an agent will get in touch with you ASAP.
      • Oct 24
  • New
    Rock420
    Newcomer - Level 1
    2022-10-23

    Who can repair this faulty piece of equipment ? 
    ive heard this company is horrible for customer service ?


    Is there anybody to speak to verbally? 

    i am not impressed by this way of doing business. 

    who do i call ? 

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    0 5
    • Rock420
      TC-Lars Hi.
      I'm sorry that your product is not working correctly.
      Have you tried creating a support ticket? Under 'Support', I would assume.

      I don't know if there's a phone number you can call, but you should be able to get in touch with someone who will try to help you.
      • Oct 24
    • Rock420
      Rock420

      This is very frustrating

      • Oct 24
      • Voice Live 2 problems edit encoder just spins ?
        TC-Lars I'm sure it is.
        I can't diagnose your product from your description, so you need to get in contact with support, and possibly a service center.
        Also, the Voice Live 2 is a TC Helicon product, not TC Electronic, so I've no experience with it.
        You need to create a 'ticket' under the Support section in order to get in direct contact with the support-team.
        • 1
        • ·
        • Oct 25
  • New
    TheButcher6969
    Newcomer - Level 1
    2022-10-10

    I bought the TC Electronic Vortex full size & I tried contacting support because it does not have dip switches inside like the manual states. Why? Also when trying to make a toneprint on the PC the controls will go right back to default. Sometimes if I mess with the toggle or unplug the cable it'll allow me to set them but on the phone it never allows me to changes the settings. VERY fustrating! This is my first & may be my last TC Electronic piece of gear I ever buy. How do you reach customer service? I never in my life had such a terrible expericence.

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    0 5
    • TheButcher6969
      PedroRodrigues Hi TheButcher6969, I'm sorry to hear that, can you please provide the case number assigned to your support request so we can understand what happened and also to help you in this matter. Thank you
      • Oct 11
    • TheButcher6969
      PedroRodrigues Hi TheButcher6969, I have found the case you have submitted on the 10/10/2022 at 19:39, we will interact directly via the case. I hope that is ok. Thank you
      • Oct 11
  • New
    JeffPorrello
    Contributor - Level 2
    2022-09-04

    I recently purchased several of the older Behringer Denoiser series rackmount processors:

    SNR202

    SNR208

    SNR1000

    SNR2000

    I could not find User Manuals for the 1000 or 202/208 (one manual) in English. I did find a User Manual for the 202/208, but it's in German so not of much use (attached).

    Does anyone have a handle on the 1000 and 202/208 English User Manuals? It would be much appreciated!!


    View Attachment

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    0 2
  • New
    Cadence1
    Newcomer - Level 1
    2022-08-31

    Hi

    Got a problem with DSP 8000 tactile push button caps. 

    specifically the A,B,C,D buttons . Stripped down chassis and they are moulded onto a glued in spru, with thin plastic fixed one side only , with a post to prevent pressing too far and stressing the board. This single attachment point has cracked on all four, so not easy to operate . Looking to get replacements hopefully from Behringer . Anyone have a number in the UK?

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    0 6
  • New
    plbuzz
    Newcomer - Level 1
    2022-08-17

    Hi there I am looking for the manual and specs for the TC Electronic Impulse IR Loader and can't find one anywhere online??

    I am trying to confirm if the mono input can handle +4 dBu line level or just instrument level (unbalanced or balanced)?

     

    Also what is the output level - line or instrument or both (unbalanced or balanced)?

     

    Any help is much appreciated!

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    0 14
    • plbuzz
      PedroRodrigues Hi plbuzz, thank you for your post, I would suggest checking the NOTEPAD file on the unit, this will provide you a lot of information that complements the manual for the TC Electronic Impulse IR Loader. Nevertheless the pedal will not support line level on the input and on the output stage. I hope this clarifies this matter. Thank you
      • Aug 23
  • New
    hajji332
    Newcomer - Level 1
    2022-07-13

    I am wondering when the Sentry Noise Gate will be available. All suppliers are out of stock. 

    Thank you

    0 9
    • hajji332
      PedroRodrigues Hi hajji332 thank you for your post, please ponder that to request any information on availability please follow the link below to contact one of our Distributor or Resellers directly. Considering that our Distributors and Resellers order the products they see fit from us, therefore stipulating the availability or not of certain products
      https://www.tcelectronic.com/buy.html
      Thank you
      • Jul 13
    • hajji332
      Upinsmoke I am wondering when the Sentry Noise Gate will be available. All suppliers are still out of stock after 4 mounts. Please give us a clue.
      • Oct 20
  • New
    boisocial
    Newcomer - Level 1
    2022-06-04

    Add a switchable buffer/truebypass, more output level and add the momentary functionality that y'all have in the mini and BOOM perfect pedal!

    2 16
  • New
    Amado
    Newcomer - Level 1
    2022-05-31

    My Voicelive Acoustic Play just hit a frozen blue screen the other day while setting up for a gig.  I havent been able to get it to do anything since then. I stumbled across a supposed update on a few different threads (i believe it was called Voice software 2) but when i clicked on link they say its "unavailable" 

     

    Hoping my issue is fixable!

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    0 16
  • New
    MMarroquin
    Newcomer - Level 1
    2022-03-26

    Hello, 

    I have a question regarding my recent purchase of the DVR250-DT. I am not a professional musician or technician, I am just a regular person who would like to know if this item will help me add effects to my voice ONLY on a recorded song on a USB stick. I don't have a mixer or channels.

    I use karaoke music from YouTube and I record me singing. Once recorded I would like to add effects to my voice. Can I do that with this gadget and a desktop? without any other gadget?

    Thank you for your prompt reply.

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    0 6
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