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207,175 members
79,219 posts
  • New
    sunsurf
    Newcomer - Level 1
    2021-01-05

    Hi folks!

    Do you see any problem arising if I replace the tubes in my EQP-KT by 2x 12AX7 ?

     

    regards

    Michael

    0 5
    • sunsurf
      DavidKnighton Hello Michael,
      The EQP-KT uses a combination of 12AX7, 12AX7A, and 12AU7 vacuum tubes. I would recommend ONLY replacing each of the tubes with the exact model type. Otherwise you run the risk of faulty operation and potential voided warranty should an incorrect tube cause damage to the other components.
      • Jan 5
      • Tube replacement EQP-KT with 2x 12AX7
        sunsurf Thanks for the fast response. I am aware of these formal regulations concerning potential damage or warranty. So the point is that using two 12AX7 will definitely lead to a damage in circuitry or is there a risk of damage?
        • Jan 5
      • Tube replacement EQP-KT with 2x 12AX7
        DavidKnighton I cannot give you a straight answer on that, as I am not well versed in vacuum tube technology. I would say at the very least there is a risk of damage, so probably in your best interest to stick with the model of tubes the manufacturer has selected.
        • Jan 6
  • New
    tranix
    Newcomer - Level 2
    2020-12-31

    I have a problem with vacuum tube preamp v2200 with a left side eq not working out well, with a little bit of hiss. I have sent in three care tickets now, I believe, in the last two months. I have purchased the unit last May,  I believe that it is still under warranty. The product is registered with Behringer.  I requested technical support and service, but no one has responded to my care tickets. The ticket keeps saying as status, "problem solved." But the problem is not solved because I have not been contacted yet. Please, someone at Behringer, look into this and help me. I am a big fan of your products and own several of your synthesizers and a few effects units as well. I have uploaded a screen shot of two of the care tickets that I sent in. Thanks.

    Sincerely  Mark Wasson

    read more...
    0 7
    • tranix
      ChrisEdwards1 Hi Mark, upon checking your cases I can see a response to both was sent on 22/12/2020 and 30/11/2020. It is highly likely these could have routed to your spam/junk folder or even been blocked by your email provider. I would recommend checking these locations and I will also request my colleagues resend their emails.
      • December 31, 2020
      • Behringer not responding to my technical and or sevice care tickets request. Have sent in three so far. No response.
        tranix Hello sir. Thank you so much for getting back to me. I have checked my email spam folder and nothing arrived from your tech response. However about a year ago I had another problem and your customer support was able to contact me through the same email that I used this time [email protected] I can't understand why it is not working this time. Could you send to your department another email to contact me with at [email protected] Is there any way update my information with another email address? Thanks. Love your products, your my favorite audio company. I have like seven of your synthesizers and five audio effects units. I continue to buy your products.
        • Jan 2
    • tranix
      tranix I have gone into my profile and tried to change my email address to be contacted. Still, the website will not allow me to save my new email address for your department to respond to my service request—any help. Suppose I open a new account with another email address. Is there any way to transfer my registrations over of my products and care tickets to a new account? Thanks.
      • Jan 2
      • Behringer not responding to my technical and or sevice care tickets request. Have sent in three so far. No response.
        ChrisEdwards1 Hi Mark, thanks for the follow up. Just to confirm my colleague resent his response on the 31/12/2020 this was not received also?
        • Jan 3
      • Behringer not responding to my technical and or sevice care tickets request. Have sent in three so far. No response.
        tranix Yes it was not received on my [email protected] email. Sorry for slow response sir.
        • Mon at 6:58 PM
      • Behringer not responding to my technical and or sevice care tickets request. Have sent in three so far. No response.
        tranix In the message you replied to me on December 31st, I was notified through my email account that there was a reply to my question from the music tribe. Your message you sent to me on January 3rd did not notify me on my email account this time. I was expecting a notification to my email from your next reply. That is why my slow response. But I decided to check today on music tribe, and I see you replied to me on January 3rd. What should I do? Open a new account with a different email? Thank you so much!
        • Mon at 7:06 PM
  • New
    andyspeck
    Newcomer - Level 1
    2020-11-02

    Just purchased a new SingThing and the instruction manuals (and YouTubes) seem very limited in instructions.  When I engage/change the "Effects" button, it seems that the effects are applied equally to guitar AND voice.  In other words, effects should be unique to each desired input (guitar separate from voice).  Frustrating to say the least.

    Help please!?!?!

    Andy

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    0 13
  • New
    Bassman75
    Newcomer - Level 1
    2020-10-31

     

    Hi There - when using a TC Ditto and other than using a Microphone or DI from the amp, does anyone know if you can record the created "loop" to an external device like an Apple computer or is the layered loop just available in the looper.

    I have tried to record from the output jack but doesnt really work direct and not sure about connecting up to the USB Mini B connection as there is no mention of using this as an output but only as an input for softwere updates according to the instructions..... 

     

    read more...
    0 6
    • Bassman75
      leah Hello Chris,
      Which Ditto Looper version do you have?
      Please let me know, thanks!
      • November 4, 2020
  • Betterrobots
    Newcomer - Level 1
    2020-10-19

    Hi - anyone got problems with the hellbabe Bypass Timer Adjust? 

    How can I adjust it - or shut off the bypass? 

    There's just a hole on the bottomplate of the pedal.

    0 24
    • Betterrobots
      JasonB81 Hello Morten - feel free to start a support ticket by clicking the support tab above and we can try to get some video of the issue.
      • October 19, 2020
  • warre
    Newcomer - Level 2
    2020-10-15

    I have a Voicelive3 and am in a duo. I want my singer to have the vocal effects I have but she doesn't need to put a guitar through it. But the new device needs to know what chords I'm playing to get the harmonies right. I can provide a dual feed to both devices but I don't want the guitar to make it to the PA because that's coming from my voicelive3.

    What do you suggest? A  Harmony Singer 2 Vocal Processor and Harmony Generator Floor Pedal perhaps?

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    0 8
  • sandfly
    Newcomer - Level 1
    2020-10-10

    Hi - I have been donated a MiniFBQ Graphic EQ and a MiniCOM800 compressor - not sure how to connect them into my PC.

    I use a UMC204HD as my external sound card into a set of 2:1 Logitech speakers. Can anyone tell me how I link the EQ and Compressor into that setup please?

    Many thanks

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    0 19
    • sandfly
      DavidKnighton Hello Norman Fletcher,
      To connect these devices, you will need to come out of the UMC204HD and into the first device, then out of the first device into the second device, then out of the second device and into your speakers. If you want my professional opinion, the COM800 will probably not do so much for you in this situation. It would be better used in conjunction with an input into your audio mixer/interface. The FBQ however will be useful as it will give you a way to fine tune your speakers for the room. Not to say you can't use the COM800 as well, but the sound coming from your computer is likely going to be already compressed/mastered, so adding more compression can actually make the audio sound worse if you're not careful.
      • October 13, 2020
  • Klark Teknik
    Triber Moderator
    2020-09-28
    Bernd Bruening tests out the 3rd Dimension BBD-320
     
    What is your verdict?
     
     

    read more...
    1 16
  • BlackAxeDave
    Newcomer - Level 1
    2020-09-27

    Hello,  First post and 1st ever TC Electronic pedal!

    I just got a Quintessence pedal.  I'm gettin into the ins and outs of all the paramaters.  I have the phone app and the PC version.  Few questions:

    When I make a custom tone print on the PC I know to save it to one of the TP slots on the pedal and I can even name it.  Now how do I get that onto my phone app so I can use it if I am away from my PC and change toneprints?  Where does it save to on the PC or in the app?

    How do I edit things with the phone app?  One example is turning off the mash function in the software and I am not near my pc.

    Also where is best spot for this in the signal chain?  I have a Boss digital delay with mono input and stereo output.

    Thanks

    read more...
    0 19
    • BlackAxeDave
      PedroRodrigues Hi David Merrill, when using the PC version of TONEPRINT to save a TP on the pedal you have to connect the PEDAL to your PC via USB using the cable supplied.
      Because the files are physically stored on the PC it is not possible to share stored TP’s from PC to Phone and vice versa.
      Regarding the best position of the Quintessence I would suggest to be positioned after any kind of distortion pedal or similar pedals, but again this is a suggestion.
      • September 27, 2020
      • Quintessence Toneprints
        BlackAxeDave So I have no way of putting "My Custom Toneprint" into my phone to be able to take my TP with me? That should be upgraded. So TC is limiting me and what I can really do with the toneprints. What if I make 4 toneprints on my PC? I can store 3 in the pedal but I can't take the 4th with me so I can beam to my phone when I want? Why doesn't TCE allow custom toneprints to be able to be copied to the phone and vice versa? That seems like something that should be a basic function in the age oy syncing things between devices.
        • 1
        • ·
        • September 28, 2020
      • Quintessence Toneprints
        BlackAxeDave Thanks for the "like". Now get on someones ass at TC and lets get the syncing ablility happening. I want MY OWN TONEPRINTS traveling with me in my phone,,,not the garbage bumblefoot toneprint...hey wow its bumblefoot...Please this is a basic function that should not be difficult to make happen. If its on my PC then I should be able to bring it to my phone. Just seems like common sense....
        • 1
        • ·
        • September 29, 2020
      • Quintessence Toneprints
        PedroRodrigues Hi David Merril as I mentioned above because the files are physically stored on the PC it is not possible to share stored TP’s from PC to Phone and vice versa. I will forward your suggestion to our R&D team. Thank you
        • 1
        • ·
        • September 29, 2020