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  • New
    Newcomer - Level 1

    My over 10 years old dcx2496 finally stopped working, because of power supply failure. 

    Is there any way to get the power supply replacement? It seems easy to replace it by few unscrewing and unplugging. And I am sure I could do it without problem. Please let me know where to get it. 

    0 18
    • BBgjkin
      Nigel67 Hi BBgjkin. Please submit a spares ticket and someone will e-mail you back with pricing and availability. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. If we no longer have stock, then have you tried a local repair shop? It may be something as simple as the electrolytic capacitors drying out and in need of replacement. Many thanks
      • Jan 16
  • New
    Newcomer - Level 1


    i want to run the editor software to control my several DCX. I worked some years ago with a PC which had real serial port on it. now i run windows 10 and tried three different usb com adapters. those adapters install properly. But even without an adaptor plugged in I can only start the editor, and if I go to the connect window that specific window will not open. the editor software then is hanging and nothing happens. Maybe one of you has some Idea about it.

    thanks a lot


    0 54
    • skuhle
      PedroRodrigues Hi skuhle, unfortunately non of this unit will be able to interface with the respective editor using any type of adaptors and also the Editor will not run on a 64 bit OS. If you wish to keep using this Editor you must do it via legacy Operating System and connect it directly via serial port. Thank you
      • August 18, 2021