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227,656 members
102,425 posts
  • sam08
    Newcomer - Level 1
    2020-07-06
    Hello, I've spent the morning trying to submit a support ticket, but despite filling all the fields up (I also tried uploading attachments, to no avail) I keep getting a "please fill the required field" error. It obviously doesn't specify which one... Could anyone help? Thanks.
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    0 52
    • sam08
      RexBeckett Care ticket submission errors can be caused by missing or invalid data in your Community profile. In particular, it has been found that the Title field (Mr, Ms, etc) needs to be filled-in - even though it is not marked as required.
      • July 6, 2020
      • Unable to file support tickets
        sam08 I have tried updating my community profile but I still get the same error. The "Title" field is greyed out in the form and I cannot modify it (it says "Mr." at the moment). Everything else is filled in, including the middle name which I don't actually have...
        I have tried filing it from at least two different browers.
        • July 6, 2020
      • Unable to file support tickets
        RexBeckett We don't have PMs on this forum yet so it isn't very easy to contact the best people to solve this problem. I suggest that you take screenshots of the Care form before clicking the Submit button and email them to [email protected]
        • July 6, 2020
      • Unable to file support tickets
        sam08 Will do, thanks for your reply.
        • July 6, 2020
    • sam08
      AlexLane Hi Sam, Just heard back from the web team on this. A fix is being worked on right now, in the meantime please post your question in the forum and I'll make sure you get an answer from one of the support team :)
      • July 8, 2020
  • CattailMark
    Newcomer - Level 1
    2020-06-22
    I purchased a used Deepmind 12. I have tried to download firmware and windows app. All I get is 404 error. Any help would be appreciated.
    0 51
    • CattailMark
      dbamuses I am also here for this reason. Firmware and Mac OS X app don't even get listed for Deepmind 12 - and for the 12D they are 404 using https://www.behringer.com/downloads.html to get to:


      https://mediadl.musictribe.com/download/software/behringer/deepmind/DeepMindAppMacOS.app.zip
      https://mediadl.musictribe.com/download/software/behringer/deepmind/DeepMind-Firmware-v.1.1.2.zip
      • June 22, 2020
    • CattailMark
      AlexLane Reported to the web team and asked for them to send a local backup if they have it. Will send over or update on website fix ASAP for you. My apologies for the inconvenience!
      • June 22, 2020
    • CattailMark
      AlexLane Hi guys, this should be fixed now! Please let me know if you have any more issues
      • June 22, 2020
      • Download link doesn't work
        CattailMark That did the trick. Had to download from the deepmind page, didn't come up on the general download page jusy like before. Thanks for your help
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        • ·
        • June 22, 2020
      • Download link doesn't work
        AlexLane Thanks for flagging that! Will get that fixed too. Seems it is searchable in the download section but not in the product menu!
        • June 23, 2020
    • CattailMark
      dbamuses Thank you, Alexander. The broken links I reported definitely work now (and results now show up on downloads page for "deepmind 12" as well (not just the 12D like before). The only thing left to fix is that this "App V1.0.5 Release Notes" is in MS Word format (instead of the more common PDF). Much appreciated.
      • June 23, 2020
  • Vasco_Romijn
    Contributor - Level 3
    2020-06-15
    Where is the old forum, this community is not going to be any better. It was at least possible to find something in the community 1.0 mess but 2.0 is even worse! I almost didn't visit community version 1.0 coming from the real old forum but with this 2.0 my visits will probably reduce to 0. Facebook group pages are even easier to use than this community.
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    1 44
    • Vasco_Romijn
      Paul_Vannatto Hi Vasco, I hear you (loud and clear). Hopefully they will fix this mess and soon.
      • June 15, 2020
    • Vasco_Romijn
      Vasco_Romijn And this new version is soooooooo slow.
      • June 18, 2020
    • Vasco_Romijn
      PerHeldal The "About"-section on this site is the only part that makes sense. Did they assign the 5 most computer-illiterate people across the entire company to run the website? Gradually they almost managed to mess up the old forum during its last couple years, then they launched the music-tribe disaster (1.0), and now they fired a nuclear missile (2.0) at it to fix it. Can it get worse? My 30+ years of IT-experience says "not likely", but I've underestimated their incompetence before :-)
      • August 18, 2020
  • pasco
    Contributor - Level 1
    2020-02-01

    Hi I cannot get the software that is available from klark techniks website to install any ideas

    1 85
    • pasco
      Nigel67 Hi Chris, I just came across your post. Sorry no-one has ever answered you. Did you ever get the software to install?
      • July 16, 2020
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