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  • New
    skategeezer
    Newcomer - Level 1
    2021-04-13
    Tone Print crashes during update Windows 10 | Computer Apps

    I just downloaded the new app for Windows 10 and when I click the check for new tone prints button the app locks up during the update process.

    Windows task manager shows the app as not responding.

    This is in the event viewer.

     

    The program TonePrint_64bit_4.4.18_4abab17.exe version 4.2.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 34a8
    Start Time: 01d7301d4c9a7c88
    Termination Time: 14
    Application Path: C:\ToneprintApp_Windows64bit\TonePrint_64bit_4.4.18_4abab17.exe
    Report Id: 27d37bbc-9697-4721-8f95-5cd0e04bc33b
    Faulting package full name:
    Faulting package-relative application ID:
    Hang type: Unknown

    read more...
    0 1
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  • New
    MrArkadin
    Newcomer - Level 1
    2021-04-05
    VSS3 product registration | Computer Apps

    I feel pain every time I try and navigate this site.

    So I am trying to register VSS3 in the hope of being to download the new version (which I'm sure will be another rigmarole). I cannot register VSS3 because the brand drop-down does not work (see attached pic).

    I had to jump through hoops to even register this account, now I can't actually do anything. I cannot even create a support ticket because that also needs the brand selecting, so I cannot even contact support to tell there is an issue with the support form! Genius. 

    I woud like to add this is the most awful portal I have had the misfortune to use. Finding this forum is a chore, and I couldn't even post earlier for some reason. Please tell me someone is working on improving it.

    read more...
    1 18
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    • 1 Replies
      Oldest
    • MrArkadin
      Nigel67 Hi MrArkadin. I am very sorry for the inconvenience that you are experiencing. I have notified our web team and they will be looking at a fix for the issue you are experiencing. In the meantime, I will open a case for you and send an e-mail. You should receive it shortly. Please also check your Spam / Junk folders to make sure it hasn't gone in there. Apologies again.
      • Apr 5
      • VSS3 product registration
        Nigel67 E-mail just sent
        • Apr 5
  • New
    Tmatomas
    Newcomer - Level 1
    2021-04-04
    Missing iLok Code oMissing iLok Code on MD4 Purchase | Computer Apps

    No receipt either

    ilok: tmatomas

    email: [email protected] 

     

    1 5
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    • 1 Replies
      Oldest
    • Tmatomas
      PedroRodrigues Hi Tomas Please log in your ILOK ACCOUNT as the MD4 HD NATIVE was activated on the Mon Apr 05 2021 11:19:26 GMT+0100 (British Summer Time). Thank you
      • Apr 7
  • New
    MickPitman
    Newcomer - Level 1
    2021-03-31
    Can I use M-Air v1.6.5 on a 2016 MacBook Pro with an intel processor | Computer Apps

    Can I use M-Air 1.6.5 on a 2016 MacBook Pro with an intel processor

    0 4
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    • 1 Replies
      Oldest
    • MickPitman
      DavidKnighton Hello Mick,
      M-Air 1.6.5 is an iOS app (iPad only) so the answer would be no, it will not install/run on an intel based Mac. I'm not even certain how you would go about downloading it from the App Store to be honest. What you want to download is M-Air EDIT for Man/PC. It is far superior than the iPad version.
      • Mar 31
  • New
    jtromann
    Newcomer - Level 1
    2021-03-26
    Missing iLok Code on MD4 Purchase | Computer Apps

    We bought MD4 HD but did not receive any activation code email. please contact for solving this. 

    Order number: 1519405

    1 21
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    • 2 Replies
      Oldest
    • jtromann
      PedroRodrigues Hi jtromann have you log in your ILOK account to confirm if the licenses where remotely deposited? If no please provide your ILOK USERNAM and a print screen of your paypal purchase confirmation via PM and I will gladly assist you on this matter.
      • Mar 27
    • jtromann
      Tmatomas Same thing here yesterday
      • Apr 4
  • New
    RexBeckett
    Superhero - Level 3
    2021-03-22
    Bug in Forum Discussion Display | Computer Apps

    I have noticed a new bug in the forum over the last couple of weeks. It goes like this:

     

    An OP opens a discussion with a question.

    I add a comment to the discussion.

    The OP replies to my comment. I get a notification of the reply.

    If I follow the notification link, I see the OP's reply but without the usual Like and Reply buttons.

    If I locate the discussion in the main discussion browser, the OP's reply is missing.


    This has happened three times (with different OPs). It happens on two PCs with different OS and browser versions - including the latest Chrome version 89.0.4389.90.

    Here's one example discussion

    The OP's reply is not shown in the normal discussion browser.

    read more...
    0 45
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    • 3 Replies
      Oldest
    • RexBeckett
      Paul_Vannatto I noticed an very similar scenario last week, Rex.
      • Mar 22
      • Bug in Forum Discussion Display
        RexBeckett Thanks, Paul. It's good to know that it isn't just me seeing this.
        • 1
        • ·
        • Mar 22
      • Bug in Forum Discussion Display
        Paul_Vannatto Yeah, misery loves company, eh?
        • 1
        • ·
        • Mar 22
    • RexBeckett
      Nigel67 Hi Rex and Paul, I will report it to the relevant team to get fixed. I noticed the same thing yesterday.
      • Mar 22
      • Bug in Forum Discussion Display
        RexBeckett Thanks Nigel.
        • 1
        • ·
        • Mar 23
      • Bug in Forum Discussion Display
        Paul_Vannatto Yes, thanks Nigel
        • 1
        • ·
        • Mar 23
      • Bug in Forum Discussion Display
        Paul_Vannatto Hi Nigel, I just replied to MrArkadin's post (from the link in the email notification). When I went back to seeing all posts via the Recently Updated sort, my response is nowhere to be seen. Evidently they have not fixed these bugs (and it is getting very irritating).
        • Apr 5
    • RexBeckett
      MrArkadin I am trying to post a new thread about product registration, but this terrible web portal won't even let me do that. The post button remains greyed-out. Please sort this out as I can't even open a support ticket due to the terrible design (I cannot get past the brand drop-down as there is nothing there). I have had to resort to replying to this thread in the hope that I can actually post something.
      • Apr 5
      • Bug in Forum Discussion Display
        Paul_Vannatto Hi Anthony, this is my second attempt to respond with a solution to your issue. Here is my previous post (that went into oblivion)

        Hi Anthony, when you start a new discussion (thread), you need to fill in the Subject line, some content, and the Product Category (below) and the Post button will turn blue and allow you to post. You can also format the content and attach files (which you can't do when responding to current threads or posts, even though we've asked for it for many months).
        • Apr 5
  • New
    onetwocheck
    Newcomer - Level 1
    2021-03-22
    Erreur avec les Preset dans M Air sur ios | Computer Apps
    Bonjour,
    J'ai un MR18 et des problèmes avec l'application M air sur ipad (ios 14).
    Quand je sauvegarde un preset GEQ, il est impossible de le charger sur un autre bus ...
    Quelqu'un a-t-il expérimenté cette erreur ?
    Sur Android, cela fonctionne, mais l'application est moins pratique.
    Merci.
    read more...
    0 7
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  • New
    micko_w
    Contributor - Level 1
    2021-03-19
    Tone print editor | Computer Apps

    Hi,

    My tone print editor won't functon on my mac anymore & I couldn't find a place to download a new version on the App store

    Can anyone provide me with a link please?

     

    Many thanks

    0 8
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    Mark As Solved 0 Reopen Discussion 0
  • New
    Cyclotron
    Newcomer - Level 1
    2021-03-16
    Plugin Invoice | Computer Apps

    I bought a VSS3 Nativa last Black Friday and never received the invoice. Now I would like to upgrade to the System 6000 Native Bundle but not before making sure that I will receive my corresponding invoice. How can I get both the invoice for my previous purchase and the next one?

    Order number: 88816

    read more...
    0 11
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    • 1 Replies
      Oldest
    • Cyclotron
      KyleJohnson Hello, Kyle here with Music Tribe. Please contact us directly by submitting a Support ticket through the Support link at the top of the page. This will allow us to communicate directly via Email.
      • Mar 16
      • Plugin Invoice
        Cyclotron Hi, Kyle. Thanks for your quick response.
        Could you tell me what type of care ticket I should select? (Pre-sales, technical support, service request, product registration...)

        Thank you very much in advance
        • Mar 17
  • New
    psycotic
    Newcomer - Level 1
    2021-03-15
    VSS3 Native Version 2.0.0 - 3240 crashes Pro-Tools Ultimate 2020.12.0 when recal... | Computer Apps

    Hi,

     

    Just installed the new version of VSS3 Native 2.0.0 - 3240.

    When recalling a Pro-Tools preset created with the previous version of VSS3 Native (1.2.0) Pro-Tools crashes.

     

    macOS 10.14.6

    Pro-Tools Ultimate 2020.12.0

    VSS3 Native 2.0.0-3240

    read more...
    0 50
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    • 4 Replies
      Oldest
    • psycotic
      KyleJohnson Hello, Kyle here with Music Tribe. Thank you for reporting this, I will pass it along to the software team. If you could, please submit a Technical support ticket through the Support link at the top of the page.
      • Mar 15
    • psycotic
      KyleJohnson One question to follow up, are you presets saved using the Pro Tools preset saving, or the built in preset function in the plugin?
      • Mar 15
    • psycotic
      ThorstenKohlhag I have the same problem in Logic x to recall a logic preset of the old version
      • Mar 16
      • VSS3 Native Version 2.0.0 - 3240 crashes Pro-Tools Ultimate 2020.12.0 when recalling Pro-Tools preset created with previous VSS3 Native version 1.2.0
        KyleJohnson Thank you, can you please also submit a case? Click on Support and then Technical Support.
        • Mar 16
    • psycotic
      KyleJohnson In general we recommend to use the Preset save/recall function built into the app to avoid any issues.
      • Mar 16
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