@wiltsey2000 

It's very possible the DAW is the problem and every DAW has different MCU/MIDI implementation. What DAW?

To contact Behringer, Use the automated support system at the top of this page. Look for a response in your spam folder as they often end up there. As of this time, calling is not an option?

Logic is my DAW.  I have logic selected on the controller and it's selected within the daw.  Everything works as should except display numbers and the button lights.  Is there a factory reset on xtouch one? Thanks 

@wiltsey2000 

Logic has great MC implementation. Have you done Logic Pro X: Control Surfaces : Rebuild Defaults ? Or Deleted the X-Touch's Icon?

The only way I found to reset my X-touch is to Power Off/Power On or reinstall the firmware. It's usually Logic that gets confused. That being said, my X-Touch (not the One) had a bad ethernet port. Back then Behringer's customer support was good and I had a new one in a few days. These days, however, I'd seriously consider taking it back to Guitar Center and exchange it.

Hi Martin @martinpekarek 

Welcome to the forum. Many of us here use Reaper as our DAW. If you are using Windows, you will need to install the appropriate ASIO drivers (depending on which card you have in the Producer).

For mixing app (for phones and tablets), many of us use Mixing Station.

Hi dude not sure if you got your answer yet, but if you go to https://www.behringer.com/Categories/c/Behringer/Downloads

Category: Mixer
Sub-category: digital
product: X32 Producer

You should get a list of items you can download, you can use type to help you find the specific downloads for drivers, firmware, app and so on.

hopefully this helps.

Hi Niels ( @nielsvanleeuwen ), 

Welcome to the community.  Do you happen to be using an AMD Ryzen based system.  There's been smoe reported problems with that platform.  Not long ago a community member posted a solution that he found.  I seem to recall he had to go into the BIOS and make a settings change regarding USB and "handoff" of some kind, but I don't remember the details. 

If it is a Ryzen, you may want to search the forums to find that fix. 

Hope this helps, 

Ken

@BEHRINGTULY 

Logic doesn't need an overlay because the printing on the device is for logic.

Hi John ( @JohnDi ), 

Welcome to the community.  There is no longer a CARE email nor phone number.  The only way to contact support is through the support web page. 

I'd recommend opening a support ticket here: https://www.behringer.com/brand/behringer/support#googtrans(en|en)

You should get an auto-reply email shortly after telling you that you will be contacted within one business day.  As of late, that is more like a week so, you'll need to be patient. 

Hope this helps, 

Ken