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  • sharonov
    2020-08-04
    I CAN'T FIND THE DRIVER DESKTOP KONNEKT 6. HELP !!! PLEASE! | Studio Controllers and Meters

    This driver is not available on the website https://www.tcelectronic.com/

    I ask for help!

    my e-mail: [email protected]

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  • Anthony Lopez
    2020-07-26
    Clarity M Stereo Footswitch not recognized | Loudness Meters

    Hi all - I'm having trouble getting the footswitch "reset" feature to work on my Clarity M Stereo. Do I need to use a certain type of footswitch? I've tried a few different keyboard sustain pedals without any luck.

    Also, I'm using the Clarity in plugin mode - would that affect the footswitch in any way (I assume not)?

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    • 3 Replies
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    • Anthony Lopez
      William Reichling Hello Anthony, Please be sure you are using a two-button footswitch with a TRS cable as shown in the diagram on page 7 of the users manual.
      • Jul 28
    • Anthony Lopez
      William Reichling https://mediadl.musictribe.com/download/documents/tcelectronic/CLARITY%20M_CLARITY%20M%20STEREO_M_EN.pdf
      • Jul 28
      • Clarity M Stereo Footswitch not recognized
        Anthony Lopez Thanks for the help William. I did try 2 different two-button foot switches with TRS ends like those pictured - both did not work. Do you know if this dual pedal needs to be a momentary switch pedal, or a latching on/off type pedal? If you have a model of pedal you can recommend, I'll gladly take whatever advice you can give me!
        • Jul 28
    • Anthony Lopez
      William Reichling In relation to your question:

      “For a clarity M, Do you know if this dual pedal needs to be a momentary switch pedal, or a latching on/off type pedal? If you have a model of pedal you can recommend, I'll gladly take whatever advice you can give me!”



      I would recommend a momentary switch pedal since the GPI inputs on the Clarity M acts like the PAUSE/PLAY and RESET buttons on the product itself – these buttons are momentary.



      The connected switch must support the ¼ Jack pin assignments specified in the manual – see picture below



      GPI1 is activated by momentarily shorting Jack Tip and Jack Sleeve
      GPI2 is activated by momentarily shorting Jack Ring and Jack Sleeve








      My only experience connecting a foot switch to Clarity M is using a MXR M199 (Single Tap Tempo Switch) which work fine and is TRS configurable through DIP switches inside. I believe they also make dual pedals, but I would assume that some of the Behringer pedals might work as well - e.g. FS112BV Dual Momentary Footswitch
      • Jul 31
      • Clarity M Stereo Footswitch not recognized
        Anthony Lopez Awesome, thanks for such a detailed response William! I'll try one with that configuration.
        • Jul 31
  • Bj Aotea
    2020-05-20
    TC Near crashes after 2 seconds, not getting output. Need to re-route methinks | Studio Controllers and Meters

    Dear Homies,

    windows 7 64bit TI firewire konnekt48:

    which TC Near version won't crash? I've tried 2.4, 2.5, 3.5., 3.6..

    Is it the 32bit/64bit hoohaa?

    about to try it with windows 10 installation and macosx sierra in virtual box... just to re-route the outputs... I get input signal atm. But no phones, mains, or channel outs.

    Love yous,

    Ben

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  • Claus Bay
    2020-05-17
    Myriad Mounting Options - Clarity M | Studio Controllers and Meters

    Myriad Mounting Options

    CLARITY M includes an integrated stand, making it perfect for any desktop. A pair of mounting holes provides compatibility with RAM-Mounts, allowing convenient attachment to a wall or ceiling. Other options include a suction cup for mounting on hard surfaces and a tough-claw mount for mic stand applications, all of which are available separately.

    https://www.rammount.com/

    All the best and stay safe from

    Claus

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  • Ben Gold
    2020-05-02
    Tech Suppor form not functional | Studio Controllers and Meters

    This is ridiculous.  I cannot create a support ticket because your "care ticket" page is malfunctioning.  It won't allow me to submit a from unless i fill out whether I am a "Mr./Mrs/Ms", BUT that portion of the form is broken.

    I also CANNOT REGISTER my product on your site for the same reason.

    This is the most ridiculous site I have ever used.

     

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    • 4 Replies
      Oldest
    • Ben Gold
      Ben Gold

      Can someone contact me?
      • May 2
    • Ben Gold
      Rex Beckett

      @dlogneb wrote:


      Can someone contact me?




      @dlogneb 


      I am sure that @AlexLane will be able to help you. Watch for a PM but it may not be until Monday. 
      • May 2
    • Ben Gold
      Ben Gold

      thank you, Rex.  I'll try him.  Of course, Monday/Tuesday is fine of course!
      • May 2
    • Ben Gold
      Claus Bay

      Hi dlogneb,


      I'm sorry You are having issues with the platform! I'll have our web team look into it asap


      All the best and stay safe from


      Claus
      • May 2
  • Ben Gold
    2020-05-01
    "offline mode" | Studio Controllers and Meters

    I just purchase the Clarity M meter and hooked it up to my iMac Pro running Avid Comoser 2019 (OS X 10.13.6).  

    I installed the plugin and hooked it up via USB.  But whenever I play, instead of seeing streo meters, it just says "offline mode" and doesn't allow me to press any button other than "reset" which stops it from doing anything.

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    • 4 Replies
      Oldest
    • Ben Gold
      Ben Gold

      To add to my comment, on the left side I see the "radar" which shows a single level around the circle, but on the right, where the main stereo meters are it says "offline mode / processing".  Additionally the "Mono Deviation" is off on the left side, even though the signal is often literally mono tracks without any panning.
      • May 1
    • Ben Gold
      Claus Bay

      Hi dlogneb,


      On the Clarity M - Press SYS and change USB Mode to "Plug-in"


      All the best and stay safe from


      Claus
      • May 2
    • Ben Gold
      Ben Gold

      Claus, 


      Yes, I am in "plugin mode".  The Meter is receiving signal.   But the only thing that really works is the left hand "radar" meter.  The right side shows some information "progam LUFS", etc., but any meters just disappear and dispaly "offline mode".


      From the moment I play signal, the meter says "offline mode" and won't allow me to change anything.  I can't change the view to the other pages on the left side, or do anything at alll. I am only offered "cancel" as an option at which point the meter resets and there is no signal until I stop playing and start again, at which point it repeats.   


       
      • May 3
    • Ben Gold
      Claus Bay

      Hi dlogneb,


      I've now replicated Your setup and see the issue - strange as Avid Media Composer uses the same plug-in format (AAX) ass Pro Tools and there are no issues in that application. We will investigate further!


      As a temporary solution You could try the digital input.


      Thanks for Your report and stay safe from


      Claus
      • May 4
  • Yann Vu
    2020-04-26
    Tc Clarity Acting up... | Studio Controllers and Meters

    Hi, not everyday i use my clarity only when i'm mixing,, 

    today i turned it on and nothing happens as if i don't get input into the clarity 

    still itis connected to my mac...as i can find it as a harddisk on my computer connected to usb

    also the AES connection on the screen is green... 

    but no signal goes trough. 

    don't know what to do here, please help me out. 

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    • 1 Replies
      Oldest
    • Yann Vu
      Yann Vu

      GOT IT, it was the spdif outputs on my Studio konnekt control panel interface that were suddenly reset...?


      Anyway it's working 


       


      thnx FOR THE HELP TC ELECTRONIC SUPPORT 


      LOL 
      • Apr 26
  • Ronald Probst
    2020-04-13
    RTA Clarity inop in plugin mode | Studio Controllers and Meters

    In 88.2 Clarity only reads radar does not function in RTA mode... why?

    Logic X=DAW

    OS 10.14.6 / MacBook Pro

    Connected=Thunderbolt 3

    BNC=Dangerous Music Convert 2

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    • 1 Replies
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    • Ronald Probst
      Claus Bay

      Hi IHRStudios,


      I can't reproduce this at my setup - do You use Clarity M version: 2.0.1.63 ?


      Have You tried a different USB connection?


      All the best and stay safe from


      Claus
      • Apr 21
  • Zhang Libing
    2020-03-20
    Get nothing after finished my payment for Vss3 Native | Studio Controllers and Meters
    I have maked a order for Vss3 native, and complished my payment with PayPal. After that , the only thing I have got is a reception email from PayPal . these is no activation code or anything I could use for activate my VSS3. or are you guys gonna sent me a box to the address I've edited in my order with registration card instead of registration email???? please help me with this, I'm demo license of VSS3 in my ilok will expired today, and I'm mixing with it on a albume. it cannot wait. thx.
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    • 1 Replies
      Oldest
    • Zhang Libing
      Claus Bay

      Hi heroinside,


      I can see You've activated the VSS3 license so I hope everything is solved? 


      All the best and stay safe from


      Claus
      • Mar 25
  • Ralph
    2020-03-16
    El Captain Impact Twin | Studio Controllers and Meters

    Hi guys,

    Will anyone confrim yhat the Ipact Twin is compatible with El Captain?? Is so, wich driver version should i download. Cheers Friends !

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