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261,330 members
140,034 posts
  • New
    linus60
    Newcomer - Level 1
    2021-09-15

    Hello,

    yesterday I registered two products by Behringher (502, X1024 USB) I bought time ago and now would like to know how can I retrieve the code I need to activate the software in the subject.

    At the Tracktion website users are told that after registering Behringer products this code is sent via email but I still didn't receive it my recipient. Could you please tell me how can I retrieve it?

    Thanks.

    read more...
    0 19
    • linus60
      Nigel67 Hi linus60. Can you give me the case number(s) that you registered the products with us on please. If you haven't registered the products with us yet, please fill out a Product Registration Ticket. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Product Registration tab and submit a ticket. We will then send you the Traktion codes. Many thanks
      • Sep 15
    • linus60
      linus60

      Hello,

      I registered two analog mixers by Behringer:

      1) 520 - SN: S1438241576
      2) X1024 USB - SN: S1425975A0H

      So said, I suppose, I should be eligible in receiving two codes.

      Hope so.

      • Sep 16
  • New
    ChotyLeklovecat
    Newcomer - Level 1
    2021-08-17

    Hi...

    May I ask about UFO202. I just buy this unit. And I wonder how to hook ground cable from turntable to UFO202. I see the knob for this but it can't be rotated. Is it unusual? When I hook it to UFO202, how to lock the knob? Thks in advance for your great help.

    read more...
    0 54
    • ChotyLeklovecat
      PedroRodrigues Hi ChotyLeklovecat you should be able to unscrew the protection on the ground connection and connect it directly to your Turntable as you can see on the pictures below.
      • Aug 18
      • UFO202 - How to hook Ground Line
        ChotyLeklovecat

        Thks. Unfortunately, it (no.3 in the picture below) can't be unscrewed (rotated) and I will return this unit to my local vendor and get the new one.


        • 1
        • ·
        • Aug 18
  • New
    jiban123
    Newcomer - Level 1
    2021-06-11

    I don't have get activation code till yet.

    0 64
  • New
    Dsdli
    Newcomer - Level 1
    2021-04-28

    Hi, 

    Win10, a good PC with 3.2 Ghz, 16 GO RAM, SSD. 

    I'm a new user of this kind of process. The latest drivers installation seems to be right in device manager , no ! or ?.

    Restart system after install.

    Configuring Cakewalk, all is there, UMC is displayed in "audio devices", selected ASIO in the right place, Cakewalk recognises plugin (TH3 is the default plgin), selected a bass guitar plug in in audio track, validate input in audio track, all the way fine, with a priori good explanations from a friend.

    My bass and my jack wire are fine to normally work (checked in my amp)

    And desesperatly no signal in input.

    Tried with ASIO4ALL, no signal too.

    Changed for input 2, no signal too.

    Changed ASIO for WDM or what else, no more signal.

    However, when inserting mp3 in audio track, it sounds fine when playing it.

    What's the trouble with trying to record my bass? 

    Thx a lot to help me.

    Regards

    David

     

    read more...
    0 56
    • Dsdli
      NicJonesMT Thanks for Posting David.
      Could you please submit a Tech support ticket (Click Support at the top of the page and then scroll down).
      We will need to get some more information from you on how you have the system and your UMC setup and configured to be able to assist you.
      • Apr 28
    • Dsdli
      Dsdli

      Ok , thx a lot.

      • Apr 28
  • New
    AlexMorrison
    Contributor - Level 2
    2021-03-06

    Hey guys,

     

    I'm having a major issue with my XAir18. Whenever I connect it to my computer, I only get the option to Stereo record instead of Multitrack. I'm not really sure what I'm doing wrong, but I can't even get the computer to recognize anymore I/O let alone my DAW. Does anyone know a solution for this? I have projects coming up that I've scheduled because I was told that the unit can multitrack record, and I need to figure it out. I can provide my scene files / screenshots if needed.

    Thanks for any help.

     

    Computer / Programs:

     

    Macbook Pro 2019 running Big Sur 11.1

    Cubase 9.5

    XAir18 Connected direct via USB

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    0 69
    • AlexMorrison
      Paul_Vannatto Make sure that the USB Interface setting (in X-Air Edit for PC, Mac, etc. not the iPad app) in Setup, Audio/Midi screen is set to 18/18 (not 2/2)
      • Mar 5
    • AlexMorrison
      AlexMorrison Paul, thanks again for your help. I got everything working. I did have a question though, how do I set up my XR18 so I can hear playback from what I recorded in my daw?
      • Mar 9
    • AlexMorrison
      Paul_Vannatto Hi Alex, the best way to set up DAW playback is to change the Line In channel source to USB 1/2.
      • Mar 10
  • New
    mrsgks2000
    Newcomer - Level 1
    2021-02-12

    Guys i use 2 mic one c2 and the dynamic xm8500  do you know if there will be any damage in xm8500 if i use it with the phantom power on of the audio interface? 

     

    0 71
    • mrsgks2000
      WilliamR Hello, You will not damage your xm8500 if the phantom power is turned on on your audio interface. The dynamic mic only uses two pins for the audio, the third pin on the XLR cable is used to deliver phantom power to a condenser mic, on a dynamic mic like the XM8500 the third pin cannot receive any voltage so there is no need to worry.
      • Feb 12
      • Mic
        mrsgks2000 Thank for your help! I appreciate it
        • 1
        • ·
        • Feb 12
  • New
    Macgoo75
    Newcomer - Level 2
    2021-01-09

    Wondering if my behringer uncle 1820 will work with the 2020 Mac mini with the new m1 chip. Not worried about software as much as the interface being recognized by logoc. 

    0 133
  • New
    NiclasEngstrm
    Newcomer - Level 1
    2021-01-03

    I cant get the midi out to work on my Behringer xr18. I have tried all channels on all my synths connected to the xair xr18, no reaction. (I have double checked with a midi-keyboard, from which all syths work)

    The xr18 midi out is visible in Cubase, and I run the latest driver. All sound inputs and outputs work on the XR18. 

    Any tips?

    read more...
    0 93
    • NiclasEngstrm
      RexBeckett Hello Niclas, have you enabled USB-DIN Pass Thru on the XR18 Setup -> Audio/Midi tab? This is required when using the XR18 as a Midi interface.
      • Jan 3
  • New
    andreasgiamakis1974
    Newcomer - Level 1
    2021-01-02

    DIDN'  T WORK  INST 2  CONNECTION

    0 88
  • New
    shajivalavil
    Newcomer - Level 1
    2020-12-28

    hi

    I owned UMC204HD last week the problem is main output not working kindly guide me how i can set this

     

    0 56
    • shajivalavil
      ChrisEdwards1 Hi Shaji, if you have not yet done so I would recommend checking out the following setup video:

      https://www.youtube.com/watch?v=DABJYUNY2jw

      If you have followed these steps and are still experiencing issues I would recommend submitting a technical support case via the support tab for further troubleshooting to be carried out.
      • December 29, 2020
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