• 2020-07-12
    My Connect 24D with Mojave 10.14.6 is not getting audio and no midi into my DAW I only can play audio from my MAC but I can't record any audio or midi I've Tc electronic can"t solve this I wil never buy anything from TC again (I also have the X8 witch I cab use anymore because of the 32 bit more then $2000,- down the drain.) I also Can't find any updates what so ever on this matter, seems TC removed all of there vintage support
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    0 2
    • Berto
      William Reichling Hello, If you haven't already, can you create a care ticket so that one of our specialists can help you out with this? At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email
      • Jul 15
  • 2020-07-08
    Here we go again!!!!!!! I bought the VSS3 Native plugin yesterday via PayPal payment, and didn't receive any confirmation e-mail for iLok registration. What can i do to get the ilok incense? care ticket: CAS-117555-K1B4R9 paypal account: [email protected] ilok account : oscar-victoria email: [email protected]
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    0 10
    • oscarvictoria
      Claus Bay Hi oscarvictoria,

      I've deposit a VSS3 license to Your iLok account - it's waiting in Your iLok Manager :-)

      Sorry for the trouble - our back-end has been down but is up and running again.

      All the best and stay safe from

      Claus
      • Jul 8
  • 2020-07-07
    Hey there, just bought the app through PayPal but didn't received any confirmation?? Help please!!!
    0 13
    • BenjaminCorson
      William Reichling Hi Benjamin. We are very sorry for the issues you are experiencing. please submit a Care Ticket at the Support link above so we can get this resolved for you.
      • Jul 7
      • Tc finalizer
        BenjaminCorson I can t submit the care ticket..not working...Can I send you my facture trough mail?? what can I do/
        • Jul 7
      • Tc finalizer
        BenjaminCorson Thank you!
        • Jul 7
    • BenjaminCorson
      BenjaminCorson CAS-118082-B6D6S4. it worked ,here is my care ticket number
      • Jul 7
      • Tc finalizer
        William Reichling Thank you for your patience. You should have received a a response within your case.
        • Jul 8
  • 2020-07-07
    Hi, I bought the VSS3 Native plugin yesterday via PayPal payment, and didn't receive any confirmation e-mail for iLok registration. What can i do to get the ilok incense? paypal account: [email protected] ilok account : oscar-victoria email: [email protected]
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    0 14
    • oscarvictoria
      William Reichling Hello, Please submit a Care Ticket at the Support link above so we can get this resolved for you.
      • Jul 7
    • oscarvictoria
      Claus Bay Hi oscarvictoria, I've deposit a VSS3 license to Your iLok account - it's waiting in Your iLok Manager :-) Sorry for the trouble - our back-end has been down but is up and running again. All the best and stay safe from Claus
      • Jul 8
  • 2020-07-07
    Hi, I purchased a licence for TC LM2 native today, and after checking out and paying, the site said that the activation key was emailed to me to my [email protected], but I never actually received that email with the key. Is there anywhere else I can retrieve the activation key?
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    1 13
    • GustavoMoreno
      Claus Bay Hi GustavoMoreno ... please send me a PM with proof of purchase and Your iLok ID - I'll deposit a license to You :-) All the best and stay safe from Claus. (a back-end issue is causing that You and our customers do not receive the activation email)
      • Jul 7
      • TC Electronics - LM2 Native activation key
        Scott1000 Hi Claus - my name is Scott , I purchased a licence for The Finalizer app yesterday and haven't received any email with the code ? Could you please help me too ?
        • Jul 8
      • TC Electronics - LM2 Native activation key
        Scott1000 I have proof of purchase on request
        • Jul 8
      • TC Electronics - LM2 Native activation key
        Scott1000 kind regards
        • Jul 8
    • GustavoMoreno
      GustavoMoreno Thanks - Claus. Sorry, am new to the tribe, how do I send you a PM? - anyway, my iLok id is: [email protected] and prove of purchase is attached.
      • Jul 7
      • TC Electronics - LM2 Native activation key
        Claus Bay A license is waiting for You in Your iLok Manager ;-) Have fun from Claus.
        • Jul 7
      • TC Electronics - LM2 Native activation key
        GustavoMoreno Cool - it works! thanks.
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        • Jul 8
  • 2020-07-03
    Hi, I'm looking for a loudness radar as a VST plug-in for my NLE/ DAW Fairlight. Do you have something like that in your product portfolio? / Martin
    0 15
    • Filmbolaget
      Rasmus Raaby I believe you're searching for something like this: https://www.tcelectronic.com/product.html?modelCode=P0DVG
      • Jul 3
    • Filmbolaget
      Rasmus Raaby Personally I like having the meter beside me instead, IE the Clarity M
      • Jul 3
      • Loudness radar as a plug-in
        Filmbolaget OK, but where can I bay the LM6 native and download the product?
        • Jul 3
    • Filmbolaget
      Filmbolaget But where can I bay the LM-6 native?
      • Jul 3
    • Filmbolaget
      Steven Maes https://store.tcelectronic.com/products/native-plug-ins/ but the site was down,, just enabled back,, I love the LM2,, much cheaper, and I don't need surround,,
      • Jul 5
      • Loudness radar as a plug-in
        Filmbolaget Is the LM2 a VST-plugin?
        • Jul 5
      • Loudness radar as a plug-in
        Steven Maes Yes,,, only stereo,,no surround,, I need to install it again, to see which formats it all supports, 32/64,VST2/3,AAX,, I'm using it with sampltiude, VST2 64Bit,,
        • Jul 5
      • Loudness radar as a plug-in
        Steven Maes https://www.tcelectronic.com/free-trial-LM2N-stereo-radar-loudness-meter.html
        • Jul 5
      • Loudness radar as a plug-in
        Filmbolaget Unfortunately, I don't have an iLok account and I don't know where to get an iLok account.I have bought LM2 in the web shop and I have received a receipt from the purchase but I have not received a link so that I can download the software. How can I download the software?
        • Jul 5
      • Loudness radar as a plug-in
        Steven Maes it's very simple: https://www.ilok.com/#!registration, You don't need a harware dongle, and yeah,, I wait also for an actvation code,,,, I hope to get it this week,,
        • Jul 5
    • Filmbolaget
      Filmbolaget Unfortunately, I don't have an iLok account and I don't know where to get an iLok account.I have bought LM2 in the web shop and I have received a receipt from the purchase but I have not received a link so that I can download the software. How can I download the software?
      • Jul 5
  • 2020-07-02
    Just purchased TC2290 and 1210 native, didn't get any confirmation email or registration instructions. And support doesn't work either...
    0 8
    • heidixwang
      heidixwang already checked the spam folder too
      • Jul 2
    • heidixwang
      Kyle Johnson The support link should be back up and running. Please submit a support ticket.
      • Jul 2
      • Bought the plugin, but no confirmation email
        heidixwang Sorry it's still not working for me. It keeps asking me fill out required field, but I already filled out everything.
        • Jul 2
      • Bought the plugin, but no confirmation email
        Kyle Johnson Sorry to hear that. I sent you a message on Facebook, please take a look when you get a chance.
        • Jul 6
  • 2020-07-02
    i have installed TC Near software and the driver for konnekt 24D from the CD. it has been asked to update the driver during installation but the link is corrupted. after finishing the installation i have restart my mac but it says that the device is not connected. i have changed the cable because the fireware light is not on but the problem doesn't solve. how can i download the latest driver? there is no anywhere in the whole internet to download the driver for TC electronic konnekt 24D interface driver or the TC Audio interface software. please kindly tell me how can i solve this issue and from where i can download the latest driver and software. regards. amin
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    0 13
    • AminSoogBand
      AminSoogBand this is the link of latest driver for my device in TC website
      • Jul 2
    • AminSoogBand
      AminSoogBand this is the message which shown on my tc near as well
      • Jul 2
    • AminSoogBand
      AminSoogBand here is my mac info. it may helps.
      • Jul 2
    • AminSoogBand
      Mads Andersen Hi AminSoogBand. Try to install the latest MAC driver for TC Near (3.6.1) that you will find in the Software list on the Impact Twin product page. Konnekt 24D and Impact Twin are based on the same platform and support for Konnekt 24D should be included in the latest driver. Link to Impact Twin product page: https://www.tcelectronic.com/tcelectronic/product?modelCode=P0DMV
      • Jul 2
    • AminSoogBand
      AminSoogBand thanks for your prompt reply. solved, many thanks....
      • Jul 2
  • 2020-07-01
    Hi I bought this software monday 29 june thru PayPal. Still have not got any email for ilok license or an activationcode.
    0 6
    • Hitvision
      Nigel Turner Hi, has your ilok license issue been sorted. If not, please can you go to the support tab at the top of the page and submit a ticket. I am very sorry for the inconvenience caused.
      • Jul 17
  • 2020-07-01
    Hello. I've buyed the Finalizer app yesterday, but i didn't recieve any confirmation e-mail and it has beenmmore than 24 hours. Yesterday your support site didn't work at all. Can I get my license, please? I'm expecting this kind of stuff from a small company, but in this case, I find very disrespectful, the fact that I am the one reaching out to you.
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    0 17
    • tibi12345
      Pedro Rodrigues Hi tibi12345 have you check the your spam folder and confirm on your ILOK account if the license was remotely deposited ?
      • Jul 1
    • tibi12345
      tibi12345 I checked the spam folder. I've also checked the ilok license manager, but as it was expected nothing was in there. The form didn't ask for my Ilok account, only for my e-mail adress.
      • Jul 1
    • tibi12345
      Pedro Rodrigues Hi tibi12345 please submit a case via Community, please mention my name so I can managed this issue directly
      • Jul 1
    • tibi12345
      tibi12345 Thank you, but I cannot find the 'place' where I can do that. Can you, please, send me a link?
      • Jul 2
      • Finalizer App
        Pedro Rodrigues https://community.musictribe.com/pages/care-portal
        • Jul 2