Statistics

254,250 members
131,916 posts
  • mzx0205
    Contributor - Level 1
    2019-10-25

    I have a TC 6000 MK2 mastering.

    How can I purchase a stereo reverberation license?

    0 153
  • chrismilne
    Contributor - Level 3
    2019-10-22

    Seems odd there are no U2/The Edge presets for the 2290 DT plugin...he's always mentioned in every review as the signature sound.

    Can you create/share your own presets?  When did TC start with this Music Tribe site, it's confusing.

    read more...
    1 248
    • chrismilne
      yann_

      since they became part of Behringer... 

      • November 24, 2019
    • chrismilne
      TC-Claus

      Hi chrismilne,


      You can easily share presets with others Presets are located here:


      Windows
      C:\Users\"username"\Documents\TC Electronic\TC 2290\


      macOS
      Macintosh HD/Users/"username"/Library/Audio/Presets/TC Electronic/TC 2290/


      I'll ask around for U2 - The Edge Presets!


      All the best from


      Claus


       

      • November 28, 2019
  • Karolisv
    Contributor - Level 1
    2019-09-20

    Hello,

    As TC Electronic web page is down for many days and I just realized I dont have installer for VSS3 Native, maybe someone could share it with me?

    Thanks in advance!

    0 175
  • Alex_Zero
    Contributor - Level 2
    2019-09-11

    I purchased the TC Electronics Finalizer App for $99 on 23 August. On 24 August I raised an issue with the TC Electronics service team. as the application would not work at all on my PC.

    It is now two weeks later and this is still not working. I have exchanged numerous emails with Pedro Rodrigues at MusicTribe and I have asked for a refund multiple times. This is not acceptable.

    Pay me my refund TC Electronics.

    read more...
    1 344
    • Alex_Zero
      TC-Claus

      Hi Alex,


      Please PM me with details about this issue and I'll do my very best to help You.

      • September 23, 2019
    • Alex_Zero
      Euge1

      Hi, I'm in exactly the same position and cannot get a proper response from support. Pedro has responded but not answered the question. I cannot use the cloud as it says my ID and email address are incorrect. How can that be if i can log in hear. There is no option on the app to retreive a forgotten password if that was the case either. It's very poor service.

      • September 23, 2019
    • Alex_Zero
      TC-Claus

      Hi efryan,


      When You click on Login to Analyzer here: https://finalizer.com/analyzer


      there is an option to click on "Forgot Your Password?" Have You tried that ?

      • September 24, 2019
  • glento
    Contributor - Level 1
    2019-09-09

    I downloaded the Finalizer program but cannot get it to work with my Apollo 16mkll thunderbolt interface. Seems like the software will not communicate with the hardware. I can't change sample rates and get the sample rate mismatch flag when I load an audio file.

    read more...
    0 368
    • glento
      TC-Claus

      Hi glento,


      Try switching the sample rate from Original to the supported 44.1kHz or 48kHz ?


      All the best from


      Claus

      • September 24, 2019
  • Alex_Zero
    Contributor - Level 2
    2019-09-05

    How do I get refund for the Finalizer App? I bought this 2 weeks ago, it did not work from day 1 and I have been in contact with the TC Electronics team since then to fix it with no success. I have asked them multiple times about a refund and have been ignored.

    I have also searched the TC Electronics website to identify their complaints procedure and it appears they do not have one.

    read more...
    1 435
    • Alex_Zero
      Azenkwed

      Good luck with that. TC Electronic is the worse company to deal with. They have NO customer support. I bought Finalizer and didn't receive my email with the serial number. I am so pissed off.


      If you get any issues as a small customer with TC electronics, forget it, it's like dealing with a crook or a drug dealer.  Once they got your money they make sure reaching out to them is impossible, yet acting like they have some form of customer support. 


      You want an example of how low TC electronic is, what and the bunch of crooks they are? Go on their support page.  They have the guts to put pictures of support people with a smile on their face and a headset as if they have a proper customer support team and a call center. They don't. it's all smoke and mirrors.  

      • September 9, 2019
    • Alex_Zero
      TC-Claus

      Hi Azenkwed,


      Did You get Your license ? Please PM me or reply here if not!


      We have seen issues with the email getting caught in spam filters ...


      All the best from


      Claus

      • September 23, 2019
    • Alex_Zero
      teedouble

      I would like to know how to get a refund as well as the user above this thing hasnt worked since I bought it.

      • October 20, 2019
    • Alex_Zero
      TC-Claus

      Hi Terrany,


      I would like to help - will You describe the issue and what is Your System setup?


      All the best from


      Claus

      • October 20, 2019
    • Alex_Zero
      DrMove

      I finally got it to work in my system...sort of!  The first I learned from TC Electronic support is that you must use it with an ASIO sound driver.  Okay, so I opened it in a different computer with ASIO and I have it authorized through iLok...fine!  And I got it to open, take a master, manipulate it and so on.  I also put in several reference track and...voila!  I can compare my track to pro released tracks!  However, I never got an answer from support re: the Finalizer.exe (the executable file) doesn't install the program into my Windows 10 operating system, it just opens directly from the folder where it sits on my C drive.  This can't be right because when I go to save as a project, it saves the name I gave in the folder I sent it to, however, there's no file extension assigned to it.  And I have no clue what file extension it should have.  Windows can't open it without a file extension.  That's why it's not right...the fact that it opens directly from the folder withought installing to the operating system...we're missing something here.


      Will someone please confirm that this is the problem with this software...IT DOESN'T INSTALL INTO THE OPERATING SYSTEM...IT JUST OPENS DIRECTLY FROM THE FOLDER!  SO I CAN'T SAVE A PROJECT BECAUSE IT DOESN'T ASSIGN YOUR FILE AN EXTENSION!


      Now that I more or less figured out how it works (I read through much of the manual) I would love to have actually save a project so I can go back and keep refining my master.


      WILL SOMEONE AT TC ELECTRONIC PLEASE FIX THIS ISSUE OR RETURN OUR MONEY...100 HARD-EARNED AMERICAN DOLLARS!


      Thanks,


      DrMove


       


       


       


       


       

      • October 22, 2019
  • Dc503
    Contributor - Level 1
    2019-08-28

    Anyone else get this after trying to run it 

     

    I'm going need a refund if this can't be fixed did this on the demo to I just figured it would be fixed by time I paid for it 

    0 215
    • Dc503
      DrMove

      For me, the software doesn't work period.  First of all, it isn't installing in my operating system, (Windows 7 Pro on Dell Latitude E6420 Laptop) it just opens from the folder where the executable resides.  And when it opens it does nothing...I try to import a file and...nothing.  I'm guessing at this point, since TC Electronic and Music Tribe are ignoring my numerous email requests for answers, that they want you to sign up to the Finalizer.com cloud account and upload your unreleased masters to their servers.  Well I'm not doing it.  I should be able to 'Finalize' my masters in the privacy of my environment.


      TC ELECTRONIC AND MUSIC TRIBE....HERE ME ON THIS...I WANT A REFUND ASAP.  YOU HAVE MISLEAD US ABOUT THIS SOFTWARE!  REFUND PLEASE!  REFUND PLEASE! REFUND PLEASE!  REFUND PLEASE!  REFUND PLEASE!  REFUND PLEASE!  REFUND PLEASE!  REFUND PLEASE! 


      I SEE YOUR FACEBOOK AND LINKED-IN PAGES...IF I DON'T GET A REFUND, I WILL BEGIN POSTING ON BOTH PAGES ABOUT HOW YOU ROOKED US OUT OF OUR HARD EARNED CASH AND ARE NOT RESPONDING TO OUR REQUESTS FOR AN EXPLANATION AS TO WHY THE FINALIZER SOFTWARE DOESN'T WORK.  AND HOW YOU MISLEAD US AND DIDN'T TELL US THAT OUR MASTERS WOULD BE IN THE CLOUD, AGAINST ANYONE WITH ANY SENSE WISHES.  I DON'T KNOW WHAT YOU'RE GOING TO DO WITH MY MASTERS ONCE YOU HAVE THEM.  AND JUDGING FROM HOW YOU ARE NOT RESPONDING TO MY MANY EMAILS, I CAN ASSUME IT'S NOT GOOD OR HONEST!


      I WANT A REFUND!!!!!!!  REFUND PLEASE! REFUND PLEASE!  REFUND PLEASE!  REFUND PLEASE!  REFUND PLEASE!  REFUND PLEASE!  REFUND PLEASE!


      AS STATED ABOVE I WILL POST NEGATIVE REVIEWS ON BOTH OF YOUR PAGES ON FACEBOOK AND LINKED-IN.  IF THAT DOESN'T WORK, I WILL START WITH THE BETTER BUSINESS BUREAU AND THEN  I WILL FIND OUT WHAT AGENCY IN THE EUROPEAN UNION HAS JURISTICTION OVER CONSUMER ISSUES LIKE THIS AND GET THEM TO WAKE YOU UP!!!!!!!


      SINCERLY,


      F.RICK FERNANDEZ


       


       

      • August 28, 2019
  • Dc503
    Contributor - Level 1
    2019-08-27

    I purchased finalizer app and it crashes it won't start up at all is this not good for Windows 10 

    0 211
  • Alex_Zero
    Contributor - Level 2
    2019-08-24

    I purchased this yesterday, followed the install instructions, and every time i try to install I see the below.

    The install freezes and I am unable to progress - I can't click as I just keep getting the spinning wheel. I tried waiting, restarting, redownloading, and nothing has worked so far.

    Finalizer_Error_001.jpg

    read more...
    0 271
    • Alex_Zero
      TC-Claus

      Hi Alex,


      Sorry to hear that! Please try switching to Windows Audio before launching the Finalizer App. After first launch You should be able to switch back to the ASIO driver ...


      All the best from


      Claus

      • August 25, 2019
  • Guitar47
    Contributor - Level 1
    2019-08-24

    I purchased a license for the Finalizer app yesterday. I recieved a reciept from PayPal for the sale but I have had no email containing the iLok registration code.

    0 486
    • Guitar47
      TC-Nicolaj

      Hey Guitar47,

      if you still haven't received it, shoot me a private message and we'll get you sorted asap.


      All the best,
      // Nicolaj

      • August 25, 2019
    • Guitar47
      Azenkwed

      Same here, I haven't received my license number. I always buy licenses online and usually you get your license a few minutes later via email. Because it is all automated. Not receiving an email suggest a problem has occurred. 


      So, I contacted musictribe. 

      • September 9, 2019
    • Guitar47
      TC-Claus

      Hi Azenkwed,


      Please PM me if You still didn't receive Your license code ?


      All the best from


      Claus

      • September 24, 2019
    • Guitar47
      Luke923

      SAME AS ME, I purchaged VSS3 NATIVE just recieved a reciept from PayPal for the sale, no any related license delivery or registration code!!!!


       

      • November 28, 2019
    • Guitar47
      TC-Claus

      Hi Luke923,


      You send me a PM - please send Your iLok ID there as well and if You haven't allready done this - check Your spam folder ...

      • November 28, 2019
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